3 out of the 4 procedures my family had done here failed with the first year. He made one right at his expense. Another was on my son who lives out of town and didn't want to come back. The third cost me $2,300 to have repaired elsewhere within 5 months. The new dentist stated that Dr Millikan should be held responsible, but by then I was done with him and switched to a new to her (new dentist on south side). But the staff is super nice, but they do manage to get in your wallet. read more

I scheduled an appointment with Dr Millikan after several disappointing experiences with a national chain. From Shelby at the front desk to Amy in the exam room to Dr Millikan himself, I had a positive experience, beginning to end. Not only was I treated like a patient instead of a consumer, Dr Millikan's treatment plan for my issue totaled $86.00, compared with a quote of over $1000.00 from the national chain. The overall experience can best be described as humane and professional medical treatment, not merely consumerism masquerading as medical care. I give this office my highest recommendation. If you're looking for a good care, check them out. read more

Most of my dental experiences in the past have been terrible. I highly recommend this dental office. They are very kind and thoroughly explain everything before doing it. They were very sweet with me when I explained to them my dental anxiety. The root canal they did was better than the ones I've had in the past. The one I had previously still bothers me and that was from years ago. Excellent service. They are pricey, but that's a dentist office for you. read more

First visit since the pandemic started, they have you call when you arrive to let them know you are there. Once you go in (zero wait time) they take your temp and have hand sanitizer, disinfectant spray at the door. Had xrays, went over the results right then-love that they pop right up on the screen and can see immediately. Visit went great, everyone was masked, friendly and as always great service! read more

since our regular dentists that we've been with over 20 years is no longer in network with our dental ins. As a family, we've decided to switching dentist. Since Millikan Smiles was convenience for us, we decided to give them a try. First visit from our son & husband. they were told that they needed root canals, and he would like to replace the material that was used for the fillings of their teeth, because he doesn't like the material. Without having any issue with it. They gave getting calls to coming in to get those done. last time my son went in for a routine cleaning, was told that he has a small cavity & it needs to get a root canal done. he wanted to get a second opinion. went back to our old dentist. They advised him, to keep an eye on it, but it doesn't need to get a root canal done. Daughter came in for a routine cleaning. She got a quote for 3 cavities. she came back 2 days later to get those taking care off. She left the office with having 6 cavities done on that appointment. I called the office, asking them to relate my message to the doctor as to how we feel about all the pushing to get all these stuffs done. And do more than what was quoted for. And I'm not sure if those works were necessary. I told the girl what our old dentist option about our son's cavity. she told me that, the doc was just trying to prevent him from having pain. I told her that since, it needs a root canal done. He's just gonna wait until he's hurting then getting it done, because if it does in fact needed a root canal done. since he doesn't have $1200. At that moment we have decided to switch back to our old dentist. because it feels that, they're adding unneeded fix to make ups for the in network discount. today, we received a letter stated that they're releasing us from their office. funny thing is that we have already releasing ourselves from them. Just feel that certain Offices would still accept your insurance. but will add unneeded procedures to offset the in network discount. I hope I'm wrong about this. read more

I do not endorse or recommend this dental office for individual or family care. I've been a patient with Dr. Millikan for the past 10+ years and until recently have been relatively satisfied with the care and services. Ever since the practice changed from "The Gentle Dentist," the issues continued to grow. Over the past two years, there has been a significant staff changeover, both medical and business. The primary areas of concern for me with this office include poor communication, inaccurate billing, and lack of continuity for patient care. The office staff seems to operate as a separate entity and fails to communicate with the medical staff effectively. On one occasion, I was in the dental chair waiting for a procedure, and the office staff called me on my mobile phone and said they wanted to set up an appointment for a cleaning. I told them I was in their clinical area getting a procedure done and asked why it wasn't addressed when I checked in or was in the waiting room? The response was, we didn't know you were here. (lovely) After each visit, I paid for the procedures and services rendered and explained the amount of coverage my insurance provides. My care and account result has led to multiple errors in billing and poor procedures and decisions on my dental care. When attempting to talk to Dr. Millikin, his office manager, Kelly, stated that the Doctor only discusses dental procedures and not billing issues. After discussing the care and billing, I was assured everytime that nothing was owed on my account and it was a billing error by their office. Yet, months later, they would call and say I owed money, and we would hash out the same story. The response continues to be my insurance failed to provide coverage. At the same time, I had to remind them that the procedure in question was part of a follow-up resolution to a procedure they messed up. Unless you remind them of the facts and your last treatments' storyline, they will continue to harass you with misinformation and requests for money not earned. When you schedule an appointment with this office, you often don't know who will provide treatments/procedures. On one occasion, I had a doctor say I think we've met, and told him we hadn't. He asked me to pull down my mask and said, yes, I know you. Rather than introduce himself, he discounted my understanding and pretended what I had to say didn't matter. The next visit was with a different dentist and entirely new dental techs. I explained some of the challenges I had been having with the quality of care and upcoming decisions. The response was supportive and questioned some of the procedures. I left my last appointment feeling as if I had been part of a place that only cared about money and accepted No responsibility for poor dental patient care, billing issues, or my concerns. Dr. Millikan is a friendly person and appears to listen if you are in a one-on-one situation. In my opinion, the patient experience and overall quality of care have been compromised by poorly managed and executed operations. I would highly recommend seeking dental care from other local dentists. read more

I'm so glad that I got a second opinion before paying Millikan Smiles to do any more work on me or my family! Not only did I not need most of the work they were recommending for me, but I also found out that they had over charged me for the work they had already done. On top of that, at the end of my regular cleaning, exam, and X-ray appointment, they told me I had to come back in a few weeks for a "consultation" to review the x-rays with the dentist I had just seen that day (which seemed odd - dentists have always just reviewed them with me on the spot.) When I arrived for the "consultation" they tried to strong arm me into a $250 scan that I'd never consented to, because they said it's required to do work, which I had also not consented to. It's unclear if this was just incompetence or some sort of bait and switch. Frankly, the young dentist I saw comes off like a slimy used car salesman and like he's not very good at his craft. The whole operation feels like their goal is to extract as much of my hard earned money from me as they can, via my teeth. read more

They will cancel appointments at will and make no concerted effort to reschedule even when it is not your fault. If there is out of pocket costs involved, they are happy to find you an appointment immediately. They would want to force extra cleanings beyond 2 regular ones that are covered by insurance for the year so they can make extra money out of you. They are always recommending extras that insurance will not cover even when these make no difference to your dental health. In summary, patient care ranks at the bottom of their concerns. Once I was charged consultation fee twice ($150 total) for two appointments that they combined into one, even though the same doctor saw me only once during the appointment. When they send you a customer survey, they expect you not to criticize, and if you do, it is enough grounds to the Office Manager (a lady) to dismiss you as a patient. You are not even allowed audience with Dr Millikan to air your concerns, and you are told he will only listen to what she tells him. Patient beware. read more

Best dentist I've ever been to. Great people willing to stay over and work with you when unexpected cost come up (even during a procedure). Also the most painless root canals I've had, they make the crowns on site, same visit. Worked with my busy work schedule read more

Poor quality in work of Crowns. I have had to get several replaced and removed die to Decay. You can over hear gossip and the office base a very high turn over. You never see the same person twice. that makes me question the staff and work being done. read more

This place is great. The staff is professional and caring. The dentist explains everything that will happen during a procedure. He makes sure your comfortable and asks if your okay while working. I would recommend them to everyone. read more

My wife and I have been going to Gentle Dentist and continued on with Millikan Smiles and I wish we had not. Big turn over in the staff and Daniel Millikan is hardly ever in the office when I have been there. I had an appointment for cleaning in the month of October and due to cancer surgery I rescheduled for 11/1/2021. Still healing from surgery and my wife had surgery for stage 4 ovarian cancer, I made the 11/1/2021 appointment and had yet again another hygienist I had not met, and Daniel Millikan came in before the cleaning and this was the first time I had seen him in a long time and I even stated "long time no see". The hygienist took the x-rays and then did a so called cleaning and sent me on my way. After Millikan talking me into implants and I was happy when it was Gentle Dentist but since this last experience was poor and I sent an e-mail I received a letter today from Millikan dismissing me and my family without even having a conversation with me which leaves me and my family without a dentist. Here you have 2 people battling cancer and this practice does this to you and your family. read more

Great staff!! Dr. Millikan takes the time and not a long wait to see the doctor. Teeth cleaning was the best I have had done. Can't stop talking about how great they are, Millikan Smiles cares. :) read more