If there was an option for negative stars, Granite Motors would deserve it…read more We brought our daughter's 2016 Buick (with give or take 75,000 miles) into their service department because the check engine light kept coming on. The service writer told us the turbo was the problem and that it was covered by warranty. We were shocked, so we asked THREE different times if he was certain. Each time, he confidently reassured us it was covered. Based on that guarantee, we agreed to move forward and even requested pricing on additional maintenance. By Monday, after hearing nothing, we called--only to be told: "You're going to be upset with me." Suddenly, the story changed. Now the turbo wasn't covered. The excuse? He "fat-fingered the VIN number." This wasn't a one-time slip-up; it was repeated misinformation given three separate times. That's not just sloppy--it's outright negligence. Even worse, the service manager and dealership manager admitted fault, yet the best they were willing to offer was a measly $230 off labor. Then, instead of making things right, they started avoiding us altogether. At one point, their response was literally: "Well, you're more than welcome to come and get your vehicle as we don't have to do the work." That statement sums up the culture at Granite Motors: zero accountability, zero integrity, and zero respect for customers. They admitted fault and still refused to honor their word. That's not customer service--it's a bait-and-switch backed by arrogance. We will never do business with Granite Motors again, and we strongly urge anyone considering them for sales or service to take your business elsewhere. There are plenty of dealerships who actually stand behind their word. Granite Motors is not one of them.

Good pricing, told the salesman what I was looking for a mind they found me options. I didn't feel…read morepressured.

Jeremy Jacob's made my whole experience very informative easily to understand with excellent…read morecustomer service friendly like family vibes with a huge selection of vehicles to choose from. I've been to other lots and no one compares to Private Stock of Rapid City best prices and I absolutely love my car so reliable thank you bro! I would definitely recommend them to my family friends and co-workers. Private Stock the best in this area.

Dylan and Jeremy did an excellent job helping my sister find the truck she wanted. They provided…read moreoutstanding customer service and made the entire process as seamless as possible. I highly recommend visiting this location for your next car purchase or if you're considering putting your vehicle on consignment--they will take great care of you. - Shaina and Mike Sleighter

I just called and wanted to talk about my options for a permaguard claim. Casey in service sounded…read morelike a wounded animal. "We don't take care of that". Pretty pathetic response for a service call. Do better.

SERVICE: Called them three times over a four hour period. Each time asked for service. No…read moreanswer after 20 or so rings. Going to go to a place that answers their phone!

For the haters out there, this is an honest, not coerced post. My daughter took our SxS out at the…read morebeginning of the year and needless to say, it exploded. Clutches, transmission, wiring, everything but the engine. I stewed about the situation for months but ended up taking it to Black Hills UTV Performance. Not only was it completely back together within less than 2 weeks (I wasn't in a hurry either but that is really fast for the damage) but I have to say, I'm blown away from the professionalism, care and details that were taken with it. We took it for a hard ride today and I am absolutely impressed with this business. I don't think I'll trust my machine with anyone else. Thank you so much for everything.

Best of the best. Best prices guaranteed…read more No one will give you customer service like this shop will!

It's Rally week, so of course this place is packed. They have vehicle only parking and a path for…read morebikes to follow with parking attendants to assist with parking in the huge dealer lot. The vendor selection is large and most of the time you can get a good deal. I enjoyed seeing all the different vendors and purchasing some upgrades for my bike which were installed within 2 hours. Although we didn't plan on purchasing a new bike, my sister in law walked out the proud new owner of a Rocker C. The buying experience is a well oiled machine - she was in and out within 45 minutes. I've never purchased a bike or car that took less than 4 hours of endless haggling and massive amounts of paperwork. She told the sales guy what she was willing to pay and within 5 mins he came back and said he manager said it's a deal. Now that's a buying experience that all dealerships need to take note of. We are willing to drive 700 miles from home (KC) to purchase another bike based on her stellar experience.

Been a Harley owner many years and experienced several dealerships with the same issue but none as…read morebad as BHHD. The sense of arrogance and looking at customers like they shouldn't have to talk to you. Recently went in with intention of buying a bike, ready that day, and the same douchebag looking dude that is always in there makes direct eye contact with me and doesn't acknowledge me at all. I went to sturgis Indian and got the same Ultra Limited at a better price with lower miles the same day and had an incredible dealership experience. I will never set foot in this over hyped/overpriced dealership again nor will I recommend it to anyone looking to buy.

took our newly private purchased, used, UTV in for "Power Service" for an inspection & oil change…read more They called a few hours after drop off asking permission to replace the battery which I agreed to. The next day I had to call and request status only to find out the tech assigned was out. They called back an hour later saying it was ready to pick up. Today we went and picked it up. The battery was not replaced. The service manager had an opportunity to make it right before we even walked out the door and chose not to do anything. When we got home we discovered the air filter was not replaced either- $269 later. Im even questioning if they replaced the oil. We will no longer be doing business with them and don't recommend them. Shady and not trustworthy.

Needed a tire in a hurry. Had tire I wanted in stock. Service advisor told me it would be about 45…read moreminutes before bike could be taken in shop. About 45 mins later tire mounted and im ready to roll. Great service and friendly personal. Price was very reasonable. I would highly recommend this this Yamaha dealer. Thanks

- 5-star experience with Courtesy Subaru in Rapid City, SD…read more I honestly can't say enough good things about our experience with Brandon at Courtesy Subaru in Rapid City. He was absolutely outstanding from start to finish! Brandon was genuine, honest, knowledgeable, and just incredibly easy to deal with. There was never any pressure or "salesman" feeling; he simply listened, answered every question, & made the whole experience surprisingly enjoyable. We ended up leasing a new Outback Premium from him, and we couldn't be happier. And then Brandon really went above and beyond. He came in on his DAY OFF to close our deal and take care of the paperwork! Before we left, he also patiently walked me through all of the electronic gadgets and systems in the Outback (and there are a LOT ), making sure I actually understood how everything worked. You know you've had a great car-buying experience when you leave feeling like you just dealt with a genuinely good person rather than a salesperson. That was Brandon. He is truly an A+ human and an A+ salesperson. We would recommend him to anyone without hesitation. If you're looking for a Subaru, ask for Brandon M - you will be very glad you did!

Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

Quoted me a price then after services charged me an additional 160 dollars stating that the never…read morequoted any price and if i wanted my car back i had to pay their new inflated price, please dont give these thieves any business or money.

I was recently in a snow related accident and had the tow company bring my car to them on advice of…read morea local. We weren't sure what all was broken and concerned about cost. We were never called with an estimate nor okayed the cost BEFORE they did work on my car. When we did call for updates they gave us estimates 2x saying the work would be $1600ish. When we got there to pick it up it's almost 1900! Their "credit" solution is a joke and they did NOT care that it put us in a hardship.