I've been going to Flow Kia for a couple years now. To be honest, I was told not to trust the…read moredealerships. I cant say enough about the team... always nice and accommodating -- It's like family when I walk in there! I only take my Kia Telluride there to get serviced, because I don't trust a lot of folks. I don't get that slimy used car salesman feeling... where they'er just trying to get you to spend money. Always a great experience! Exceptional service! Keep up the great work!

James was very helpful during the purchase of our 2025 EV6. He made the process and experience less…read morestressful. We've been going to Kia Charlottesville for years and have always had a great experience. Thanks James!

I had a positive experience with service with my daughter car. It was the first time at Flow…read more I was able to schedule the same week and talked to a real person as opposed to AI prompts. Communication from the shop was good, not great with a phone disruption. The manager was able to offer a discount of 10% when asked. That was very much appreciated. I will recommend to others and return.

My mother showed up today with her RAV4 and a strange noise- she is older and does not know very…read moremuch about cars. They charged her $200 to remove a rock that was stuck in the break pads! It is clearly an absolutely disgusting abuse of their "service". I would not recommend them at all- that is a gross abuse.

I purchased a 2003 Porsche form a friend in California back in August 2025 and drove it back home…read moreto VA. It had 49000 miles on it was running very well ,kept in a prestine condition. he nerver worried about the IMS bearing issues but I did , so I took it to EURU MOTIVE, had the IMS bearing replaced. I made a great choice! I waited to do this review until I had put some miles on the vehicle. I am satified with the cost of repair and the great service provided.Based on a recommendation of a friend I drove from Locust Grove to Charlottesville to get this service. Great job. Mike H

Great CS, great work done on my car, great pricing/ value. These guys saved me $1/3 of the…read moredealership quote. Stronly recommend if you've got a german car.

If you're looking for a no-pressure car buying experience with someone who actually knows their…read morevehicles, Raymond Jordan is your guy. He was patient with all my mom's questions, knew the Mazda lineup inside and out, and made the whole process comfortable from start to finish. Most of the process happened remotely -- email and text -- which was really convenient since we live an hour away, and the final paperwork was handled in person. She drove away happy. Highly recommend!

In March, I purchased a new Mazda from Flow Mazda of Charlottesville. It was a great experience!…read more Their entire team was wonderful and I especially want to thank Ray Jordan, the salesman that worked with me. He was incredibly knowledgeable, patient and very easy to work with. I highly recommend contacting Ray if you are considering a car purchase!

Professional mechanics Talk with person who does actual…read morework on your vehicle. Prices are reasonable ie better than dealers. Price should be secondary to quality of repairs, transparency in their dealings. The one I go to when necessary. I bought a used vehicle. Something wasn't quite right at 75. They adjusted some part a few degrees and bam smooth ride again.

Very happy with this local shop recommended by UVA parents. My daughter for the first time had to…read moredeal with a mechanic on her own. The owner Joe inspected my daughter's car with heat not working. After an inspection it was determined the water pump was going out and thankfully did not drop all the fluid on the road. Joe gave an estimate on repairs and timetable. The car was ready on time and within budget. The heat now works. The repair cost was well below that of a dealer. I talked to Joe to wrap up everything and I found him to be ethical and trusted. A rarity these days for mechanics. He let the car stay an extra day at his shop with a winter storm. Totally recommend Peacock Auto Service. 5 Stars!

Flow Collision in Charlottesville hasn't been a great experience so far. I was told the repair…read morewould take 5 days so I brought it in on a Friday (with appointment) so they could start 1st thing Monday. I didn't think it would be a problem as I had rental coverage on my auto insurance policy. After 10 days I was informed that a part was on back order until the end of the month (15 more days) by which time my rental coverage was exhausted. I couldn't drive the car without the back-ordered part & I needed a vehicle, so rental continued out of pocket. After a week the part was received and installed. When I picked up my vehicle, I was not satisfied with the repair. I wasn't willing to continue the rental out of pocket, so I took it home to await the availability of a loaner. Three weeks later, still no word. After a couple of attempts to reach out, no response. The last attempt, I was told the estimator was at lunch, to call back in an hour. I called back an hour later and was told that he had just walked out the door for lunch, to call back in an hour. I called back an hour later, they didn't see him at his desk nor in the lot, "he must have walked to the building next door". They took my name and number for him to call me when he got back. No word that day..... It has been 2 months since I first met with the estimator. Communication is horrid. I constantly feel as if I've fallen between the cracks or I've been completely forgotten. My only consolation is that I still have the 2-party check from the insurance company. Unsure how long they can float that expense.

I've had two experiences with this company. The 1st was to repair minor damage and they performed…read morewell. The second most recent experience was just awful. Original estimate was to complete the repairs in 2 weeks. It took over 6 weeks before it was repaired. I was told 3-4 times that the car would be ready on a certain date only to have that date come and go without any communication with me. When I picked the car up I believe my rep and his manager was intentionally unavailable to speak with me as they knew I wasn't happy with their efforts. No one was available to review the repairs with me. When calling their telephone system keys on caller ID to route your call. A couple of times I received a recorded message saying that I was calling after hours when clearly I wasn't. I guess they simply didn't want to talk to me. At pickup the car wasn't washed there hindering my inspection of their efforts. At pickup I asked my rep and / or the manager to call me. No one ever called. I'm leaving this constructive criticism in hopes that the business will improve their service to promote their business and to improve customer experience. Concerning the star rating, if I could provide less than a single star I would.

I made appointment for an inspection sticker. In the past, wait times have been excessive. Working…read morewith service rep, Krystal Carr, was seamless and excellent. She stayed on top of progress with the job and informed me as soon as the service was complete. I felt like an important customer. Thank you, Krystal!

DO NOT GO HERE OR ANY FLOW DEALSERSHIP!!! Unless you wanna…read moreget scammed, lied to, manipulated so they can make a quick buck. Anything that is owned by flow is horrible My car had a recall issued and they will not honor it