Jeff was the most professional man I have worked with in repair work. His price was fair, and he…read morewas extremely knowledgeable to fix a complicated issue on my Troy Bilt mower. I wont ever be using anyone else.

Found The Real Lawnmower Man in November I needed a pull cord and spark plug replaced. Price was…read more$110. Since then my small business has suffered due to my equipment not being properly repaired. My generator has saw this shop 4 or 5 times since November. I am the owner of a small mobile detailing business here in Roswell. The real Lawnmower man has has caused my business to suffer plus its extremely embarrassing to book jobs then have to refund customers due to my equipment that was supposed to be repair failing to start or perform as it should...This has happened so many times that I had to start showing my customers my invoice/video of me arrive to drop off equipment)of the service or repairs I had done. I run a very well and organized business I don't like to be lied to and I know my customers don,t like to book a service then have to be told at the time of there appointment that services can't be rendered is terrible for both parties. Jeff has my equipment at his shop now going on a week or so I was told it need ignition switch this time. I will see the out comes when i arrive to pick it up Monday..

Reels provided me with fast and excellent repair work on my 5 year old craftsman mower. What…read moreimpressed me was their honesty. They could have charged me for unneeded repairs , but they didn't. I will continue to use them for maintenance, and highly recommend them for skill and integrity. Rev. Wilson Woodstock, GA

I have been looking to get a riding lawn mower fixed and did some calling around before finding…read moreReels Lawnmower Repair. We had two lawn mowers that we were hoping to get repaired so we brought over one after speaking with a very nice younger gentleman on the phone. He walked me through the process and I explained that the mower deck was getting caught and need repair. We had taken the deck off so we could view it better and I had asked the gentleman on the phone if they would like it put back on before bringing it over. He replied no, it'd be easier off. So we brought all the clips and screws for it so they had all the parts. Two weeks after we dropped it off, I called to get a status on it and another man picked up and gave me the run around that if I didn't have two weeks to wait for it, then I shouldn't have dropped it off. That was fine, it was still early compared to other places. I was just going off the time frame someone else said to me. He then mentioned he should get a chance to look at it in the next week. Alright, fine. After four weeks, I called again, and alas, was told that he had not looked at it because he spends 90% of his day on the phone and can never get to working on any lawn mowers. He then mentioned he'd get look at it the next week. Finally after 6 weeks, I called and he still mentioned that he hadn't looked it and kept mentioning that us bringing it in "pieces" made it harder for him after we had asked if they'd rather us put it back together. He once again mentioned spending more time on the phone than being able to work on the motors. I finally just said I didn't want to be rude, but that we would be coming to pick it up. At this point, the man was blatantly rude stating that I was more than welcome to pick it up and wait 9 weeks somewhere else, then hung up on me. I read the reviews before coming here, they say he does good work and has fair prices, and I don't have anything against that, I am sure he does fine work. However, the customer service of the business is disorganized and rude.

Brought my mower to Howard Brothers and was told two weeks. I called 2.t5 weeks later and they said…read morethey were waiting on an oil filter. He told me it would be ready Friday. They never called. Called them Saturday and they told me it will be ready Monday. They never called. I called them Tuesday and they told me it would be ready Wednesday. I told them yall told me two weeks and it has been a month now. I want my mower back now. I took the mower and left! Bad service!!!

Really nice store and great location. I brought my Honda mower in for a repair, the staff was very…read morefriendly and knowledgeable. They were able to complete my repair in the timeframe they stated. Very professional in my opinion.

(aka, Sparkees) I can't say enough good things about this place. Last year they were able to save…read moremy aged lawn mower with a new transmission. Picked her up off my driveway and got her working. They had me back and mowing in no time. This year I had other issues with it, and Michael was just as straight with me, as he always is. They are friendly, honest and competent. I won't hesitate to go there again. Oh, and don't use the URL listed on this page. It looks to be hacked. Their web site is also at: http://sparkees.com/

Request for quote was sent to "Georgia Outdoor Power" by Yelp, but they could not be bothered to…read morerespond.

Great service on our machine. Very highly recommended !!! Thanks for the help…read more Helped us out in an emergency.

Best of the best! Joey always answers when I call and is fast and efficient with a response and…read moreanswer. He has found issues with my car that other people haven't and very quick to fix the problem. Top notch customer service and would recommend him to anyone!

I watched Doby's video on repairing an old Troy Bilt Pony riding mower, and I am highly impressed…read morewith his skill and knowledge. More than that, he educated me on the way to analyze the mower electrical system so thoroughly that I am confident that I can determine and fix a problem with my starting circuit. I wish we had him up here in North Platte, Nebraska. I'm going to call him and thank him for such an informative video.

Tom is a real treasure! He always greets me with a smile and is always eager to make every effort…read moreto find out what is wrong with my equipment. He has repaired several items for me and he is fair and affordable. You can't go wrong with Tom! Lisa Neal

What a great experience. Called them up and described my need sans he knew exactly what I needed…read more Got there and everything was in route to getting me out in half an hour or so, couple other trucks pulled up and I still left within half an hour all ready to work. Found out a male/female end was backwards later and they came out the next day to fix it no questions asked. Great service.

I've been here several times getting hydraulic connectors to hook up a log splitter to my Kubota…read moretractor. These guys are patient and knowledgeable. I tried to order what I thought I needed online thru Amazon and just wasted time and money. Should have visited these folks first.

Exmark Mower warranty work.... We took a mower in for…read morerepair. (disclaime) we did not purchase the mower at Mason. We have previously purchased a mower from Mason but not this Mower. We took the mower in 3 weeks 4 days ago. We ask if we could schedule bringing it so that we did not have to leave it for a long period because we did need the mower with cutting season upon us. I called often to check on the progress of the mower and even stopped by at one point to check on it. We were called and told what the problem was and told they could start work on it right away and how much it would cost. We told them it was warranty work and we were told that it would need to be checked and they would get back with us. we did tell them it was under warranty when we dropped off the mower. Then the process began to get that approved. the warranty work was approved then we were told they did not know when it would be completed because the part was on back order. We did continue to call and check the progress on the mower. We finally picked the mower up today. We were not treated pleasantly at all at pick up. we were not given any paperwork or a thank you, the same rudeness we were greeted with each time we called. yes, we called 2 times A Week to check progress, yes, maybe that was too much but only once, the first time with the diagnosis and price were we called with an update. I am positive in owning our on business that customer service means something. It should actually come first. Not at this location. Customer service was lacking completely. Hope this helps for someone thinking of using this location. Don't try it find somewhere different.

Jerry is ride and dismissive. I will gladly drive to Jasper or Blue Ridge to get parts. Ordered…read moreparts and was never called or updated if they came in. This store is not helpful at all.