They did great work on my seepage pit and were very honest. They even gave me money back after…read morefinding the real issue of the pit.

I requested a septic tank pumping and called in to schedule it. They answered promptly, set up the…read moreappointment with me, and were generally very friendly. On the day of the appointment, someone from the office called me and let me know that the service techs were on their way. The overall experience was great, and I recommend using these people for your septic needs and beyond. Very fast, efficient, affordable, friendly. 10/10

Miguel at High Desert Septic saved the day! It was just…read morebefore Thanksgiving, most of the companies I called went straight to voicemail, noting they would not return until after the holiday. For a few others, I completed online request forms explaining exactly what I needed. As a real estate broker working under a strict deadline, I needed timely responses--especially since this property had two septic tanks that required certification. When an inspection was finally scheduled, one tank passed, and the other needed to be replaced. Although the field technician was fine, the office staff at that particular company seemed distracted and short--they weren't rude, but they clearly didn't have the time or patience to help me get the information I needed. As someone representing my client, I need a contractor who is responsive, professional, and efficient, and I realized I couldn't move forward with a team that made communication difficult. Fortunately, I then reached High Desert Septic. Miguel answered my call and from the very first conversation, he was pleasant, knowledgeable, and ready to help. I spoke with him on a Friday--by Monday, he had the permits, and by Tuesday, all the work was completed. He kept me informed and even sent photos without me having to ask. It was an absolutely refreshing experience. Miguel truly stands out in his industry. His professionalism, efficiency, and pride in his work deserve ten stars. I highly recommend High Desert Septic. Thank you, Miguel Trinidad.

I spoke to Miguel a few times and we texted and I sent photos. A process of about 3 weeks of us…read moremaking appointments and him not keeping the appointments. I would drive to the rental house to meet and he would not show up and not answer the phone and then a few days later we would talk again and he would apologize and make another appointment. After about 3 weeks and 5 appointments he stopped answering or calling me back. It was depressing and my tenant is really not happy because they had to live in the house all this time without the problem being fixed. Needless to say, after he quit talking to me I quickly called a different plumber and the job was completed relatively fast. If he would have just said sorry I am too busy, sorry I cant help you, you should look elsewhere I would have understood, but this is what happened and it was depressing.

Our kitchen sink was leaking and we made a call to Thompson Family Plumbing…read more They were able to dispatch a technician pretty quickly and communicated the ETA and the technician's name. I really appreciate that. We had a little complication, so we ended up with two technicians coming out. Both Jarod and Alberto provided exceptional customer service and were knowledgeable of what needed to be done. I last used Thompson about 6 years ago and it's nice to see nothing has changed. Thank you Thompson Family Plumbing for taking care of my family's plumbing needs.

Horrible company. Not only do they over charge and add stuff to your invoice. Like make you pay for…read morea whole year of service for them and not once did they ever come and recheck the horrible work that we had to fix ourselves and they are still charging and harassing us. Stay far away from this company and over prices.

Repeat user of USA Septic. We had a big ol' party that…read moreangered my bathrooms causing us to need assistance very quickly. The gentleman from USA Septic was out the next day. And unclogged our main drain within a half hour. Same as last time. I hope I don't have to call again soon, but if I do, USA septic will be who I call.

have been using them for years now. very nice and very honest. will keep on using them. highly…read morereccomend.

Every encounter I had with a company representative was great; Rebecca, who took my call, Devin who…read morecame to conduct the inspection or complete the work, Abraham who helped with running the numbers. The customer service was top tier. I will definitely be contacting them when I have any other issues.

Excellent service. Nathan is great -- very good at communicating issues and complications -- there…read morewere never any surprises. I also appreciated that he tried to get us a less expensive but effective option until it became impossible when we discovered we had a sinkhole forming -- in this case, the city was right -- we needed to replace things to meet city codes (and for our own safety!). The solution to my septic plumbing ordeal began when I called Cisneros Bros. in the middle of the night meaning to leave a message, but surprisingly, after several calls (accidentally called several times in my stress) an actual person answered the phone. Nicole (who answered) must have guessed it was urgent even if after hours. The next day, I met Nathan Knapp who walked me through every single step the crew would take. (Thank you crew!). I was helping my parents with this -- their septic tank broke into a foul river of waste in their front yard. Neighbors called the city for help, we were cited to fix things immediately, and almost $18,000 later it has been fixed. I could not pay ANY company this amount without understanding what in fact they were fixing, how, and the different options. Apparently for many decades, we were not meeting city codes (we didn't know until this septic tank disaster). The cheaper options to "fix" the septic mess weren't really an option because the city citation did not allow the cheaper fixes, but also because we truly needed a major fix. Nathan and the crew (Jeff, Victor and Rogelio) were super hardworking at pumping out the tank and Victor luckily spoke Spanish who could better explain things to my dad. It's hard to pay a bill like this, but I recognize the value of it -- it was necessary, and I really don't think it would have been cheaper or done better by others. We passed the city codes with flying colors and we don't have to worry about a sinkhole or wastewater mess. So glad to have have a brand new seepage pit, new outlet lines etc.!

Excellent work, strongly recommend…read more Chase and Jerry did a great job installing a new septic tank in just one day! Originally planned for a different location, they scrambled to amend the plan when we discovered my old tank was concrete and could not be replaced. Despite the increased scope of work, they were able to finish same day, minimizing impact to my family. Very happy with the work and with the team that did the job. I strongly recommend.

They show up when you're asked to they do the job and they're quick and fast at what they doread more

Today I had a plumbing problem toilet backed up sewage, drained all in the tub so I called Roto…read morerouter when he arrived. I told him my situation so he looked all around the house for the drain out pipe not once but twice then we began to have conversation. He was nice and professional and calm. I was the one that was a little upset upset because because all houses have a drain out. He explained to me that it depends on the builder the bills the house, but he pointed on top of the roof and said that's it. He explained to me that there would be an additional cost to go up on the roof to unclog the pipe. I agree to the price and he set up his equipment and spent time doing his job. We had several different conversations as he was working, he was nice and professional kept a smile on his face working and eventually he unclogged it. I was very happy, but he told me the situation was that there was route that broke the pipe and he would located and tell me what he did was in the front lawn, and that most likely the problem would return he gave me some estimates and I was OK with them. I just want to say that this gentleman was very patient with an old man very patient. I appreciate the service. Appreciate a good job be done and while he was here, my toilet was running water. I asked him. Did he have any parts to own his truck to fix the running toilet? He said he did. He told me the price he repaired it and added to the other price and he done an excellent job with the excellent attitude. I would recommend Roto-Rooter Victorville to anyone.

we called roto rooter about our toilet being clogged…read more they told us it was a free estimate. after he inspected the toilet, he advised us that we needed a new toilet then he charged us $200. which we paid. then he got our permission to go out and buy a new toilet before we knew it, after everything was said, and done, then we owed another $325.00 the receipt didn't even explain what all the different chargers were to equal this amount of money. first, we paid $200, then later it was another $325, without anything being itemized on the invoice. we have no idea of the type of toilet he bought, or any other expenses that were incurred i believe that we totally overpaid for the services, and got taken advantage of. we would greatly appreciate getting some of our money refunded back to us, for the lack of communication, and no breakdown of the different costs on the invoice.

thsnk you for sending the service tech, robert. he was fast, in getting to my residence ,courteous,…read moreprofessional and is highly recommended. robert, i just want to say thank you for all the advise and knowedge you have given and your work ethic is my far one of the best i experience in a long while. for any future work, i or any of my friends need done in plumbing we'll be calling for you

I just LOVE and appreciate GREAT customer service. It has sadly become hard to come by these days…read more After three calls to Cisneros Brother's Plumbing, Roto Rooter came to the rescue. A hot water underground leak was driving me crazy, not to mention seeing my gas and water bill go up. Ken and Jason were so DARN polite, respectable, professional and friendly. I cannot help but thank their parents AND Roto Rooter for hiring such quality plumbing experts. Topping it off was the follow up call on how the visit/leak detection went. I SO appreciate all of you. I am truly blessed to be having repair done by not just professionals, but some who appear to live by the Golden Rule. And I am not easily impressed, but boy did these guys impress me with their genuine old school professionalism and kindness. Thank you Roto Rooter. Keep doing what you're doing, because it's more than working. In this day and age, IT IS A BLESSING.

Burns Septic is great! My tank was pumped and area was returned to condition it was in when they…read morestarted. Ruben and Nick were knowledgeable and professional and got the job done with no wasted time. Call Burns Sewer nd Septic Service!

We needed service for our septic to be pumped out and they responded right away and their pricing…read morewas very competitive. There were two men that arrived and they had to dig up the top area above the tank. It was scary, but they did a good job and were very knowledgeable and notified us of a few issues that we were not anticipating, although our septic is very old, but has been well maintained and time is a testament of how long things last. We will have them take care of the other issues. We should be good for another 5 years. I would highly recommend this company. They are knowledgeable and their pricing is very reasonable!!

Pishon did some dirt work and a septic system for me, great prices and got the job quickly!!read more

From the owner: We are a locally owned and family run business in the High Desert. We understand the needs of our…read moreclients and strive to deliver top quality services for all underground, excavation, demolition and grading needs. We look forward to working with you!