If zero stars were possible, that's what I would give…read more Mama's Movers of Martinsburg turned what should have been a joyful move into a heartbreaking and exhausting ordeal. We hired them to pack, move, assemble furniture at our new home, and clean our previous residence. They toured our townhouse in person, confidently assured us they could "handle everything easily" for $3,000 total, and had my husband pay $1,000 up front to reserve the job. When they showed up 45 minutes late on Wednesday to begin packing, they suddenly added extra, unexpected charges--like $150 for a truck--and insisted on being paid the entire $3,550 up front through Zelle before continuing. My husband and I trusted them and paid in full. That was the last time things went smoothly. Day 1 - Packing: They worked about four hours and left early. The owner later apologized, saying they "had to move a piano" but promised to finish everything the next day. Day 2 - Moving (Thursday): They arrived an hour late again, spent most of the day still packing, and finally moved one truckload of our belongings that evening. They didn't assemble anything except our bed--after asking if they "really had to"--and promised to return first thing Friday morning to finish assembling our desks, furniture, and TVs, and to clean the old home. They never came back. By 6:30 p.m. Friday, after waiting all day, we learned they had taken another job but would come after 5 p.m. That didn't happen. They then promised to come Saturday at 8:30 a.m. to finally complete our Wednesday packing and Thursday move. It's now Saturday noon, and we're still waiting. During the move, they broke the decorative drawer front on our master bathroom vanity--a false drawer meant only for design--and tried to tape it back on with packing tape without telling us. My work laptop no longer powers on since the move, forcing us to spend several thousand dollars to replace it. At our previous home, they left eight bags of trash piled in the garage and told us afterward that they don't clean walls or carpets. We were never told that beforehand. If we had known, we would have hired a separate company to handle it properly. Instead, we were charged for a "move-out clean" that wasn't truly complete. They even used our own cleaning supplies and overfilled our vacuum with debris, damaging it in the process. It seemed that once they realized they had broken our vacuum, they gave up on finishing the carpets altogether. To make matters worse, we found two sticks of butter smashed into the yard, even though we had told them not to move any food and our refrigerator was still full. My 73-year-old mother-in-law slipped on that butter, fell, and cut her arm badly enough to bleed. She could have been seriously injured. My husband is a disabled veteran, and I am bedridden, so we were counting on this company to do what they promised. Instead, they took our money, broke their word, damaged our property, and disappeared. When I left a factual Google review hoping they would take accountability or simply make things right, the owner personally attacked me online--mocking my character, honesty, and intelligence--instead of apologizing or sending her crew back to finish the work. Even after everything, I would still delete this review and write a positive one if the owner simply apologized and sent her workers to complete the job we paid for. But it's clear she has no intention of doing so. Mama's Movers of Martinsburg showed dishonesty, negligence, and a complete lack of professionalism. They took advantage of a disabled veteran, a bedridden customer, and an elderly family member who could have been seriously hurt. If you value honesty, respect, and your family's safety--do not hire Mama's Movers of Martinsburg.

Please don't use this company! We chose this company for a local move in West Virginia (50 miles…read moreround trip). Beware they will quote you a really low price to get your business and then take their time loading so you end up paying them just as much as any other company. It's not worth it. Just go with the bigger name company you know you can trust. We rented the UHaul and did all the packing. All the movers needed to do was disassemble some furniture and load the furniture and boxes into the 26 foot truck. Seems simple enough, but these guys are so disorganized that it took them longer to disassemble furniture than it would have taken us to do it ourselves. It took them longer than expected to load up so I was promised an additional mover during unloading so they could finish faster. Well, the additional mover did not show up. They moved so slowly that my husband decided to assemble our master bed on move in day so we could actually go to sleep at a reasonable hour. On top of all this, they actually lost pieces to one of our child's cribs, and were unable to assemble it on the day we moved in. They agreed to purchase replacement parts and come back the next day to assemble the crib. They did come back the next day, but the pieces they purchased didn't fit the crib. After trying to get the crib together for about an hour without any luck, they had to leave to go to their next job without any intention of coming back. This is completely unacceptable and unprofessional behavior. I contacted the owner who acted like it was no big deal. She stated the parts were in our house somewhere, we just have to find them. The movers couldn't even tell me where they put the parts! How can she expect us to find them? This is a complete lack of accountability on the company's part. There also seems to be some sketchy stuff going on with this company. They aren't registered with the Department of Transportation like West Virginia requires them to be, and when we requested a copy of our signed contract, I didn't hear back. I will be pursuing other action against this company. No one should be treated like this. We would never hire these movers again. Please do yourself a favor and hire someone else. This company deserves to be put out of business. They don't deserve your money.

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

The team worked fast and took care to make sure everything was exactly the way I wanted it. Great…read moreexperience!

I'd give zero stars if I could - absolutely horrible service. Expensive, took four times as long as…read morelast move (with less items and two hours less commute), broke multiple items and stacked to hide the broken things until they left. My walls had actual chunks taken out. Absolute nightmare.

I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.

PMC was invaluable for my move from one Arlington neighborhood to another. They worked hard, were…read moreprofessional and took good care of our belongings. Roberto was our crew lead and he was a great communicator and team leader. I was so comforted by their approach and impressed by their focus. I would recommend them without hesitation and will gladly call them on future moves. Andy M. Arlington, VA

quick responses, great communication, organized, flexible, and great customer service. Will book…read moreagain in the future

Most unprofessional movers I've ever used. They took 30 minutes to move 2 items. Then they stood by…read morethe truck for 40 minutes talking to each other. I paid for 2 hours of work and they didn't work. The "CEO" Tricked me in giving them the payment code promising me to finish the job, then they left immediately without helping with the heavy stuff my wife can't lift. They stole from us.

We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

Moving with Zip was a great experience. They set me up with a moving coordinator named Dean who…read moredid a great job helping to plan the process and ensure it went smoothly. The moving crew was fast, efficient, careful, and friendly. They handled my fragile items with care and insured that they arrived undamaged. I would definitely hire Zip again.

Jeff and his wife packed up everything that my wife and I own…read more They showed up on time, worked fast but expertly, and charged a flat fee. In fact, they charged us less than Jeff quoted since the workload was smaller than he anticipated. Perhaps most importantly: Nothing broke. We'll be back.

The best movers ever!!! We've used them 3-4x and always pleased. They showed up at 9:30 to fill…read moreour POD and were done in a little over an hour. Jeff and the guys are great. Respectful of our stuff and easy to work with. use them if you need good movers!!! Thanks!