I have had several tests performed here recently. It's never fun, but the experience has been excellent overall. Kudos to Anthony, at the front desk, who always makes the process easier. read more

Medicine is falling apart, and Mink is leading the charge. I'm giving it two stars because my ultrasound tech was caring and kind, which was nice. However, admin is sloppy. Makes me wonder if the results of my tests are accurate, or if they're sloppy too. Admin copied down a wrong address for me and continued to send bills to that address even though I called them twice to correct it and was assured it was corrected. It's been a few months now and I logged into download some results that a specialist needs to see, and Mink is apparently now Radnet? But the portals don't talk to eachother so my results aren't there. I called and after some confusion the admin just said to try calling the Radnet tech helpdesk. I just want my results, shouldn't be hard. read more

Used to be Wonderful when Dr. Mink was there- great access to Dr.s , warm and professional staff. Actual operators still the best, but new owners Rad Net are goughers - billing through Cedars now and ABSOLUTE NIGHTMARE getting erroneous and disputed charges taken off bill(10 or more phone calls to Cedars!). Rad Net? Rat shit better describes them! read more

I have had numerous CT scan and MRI's done at Mink Beverly Hills. Since they linked up with Cedars/RadNet much has changed for the negative. You call into there 310-358-2100 thinking you'll get to the Beverly Hills Office. Not what happens. You get to a number for all their locations. They then transfer you to the Beverly Hills office and you get a message saying they are busy but will call you back if you choose that option.........which has not happened twice now. These barely begins to describe what is wrong with Mink. since the RADNET association happened read more

Good news first: Beverly Hills is small, clean, convenient, good technicians and long time employee Elgin at the front desk is excellent. Mink feels calmer to me than going to huge medical facility like Cedars . I have trusted the main radiologist. Been going here for years and in the past, I would have given them 5+ stars. I will still go here for now because lots of other places are not better. Bad news: Our health care system is broken and Mink has been infected with all the medical big corporate problems. The change seems to be when they partnered with Cedars and/or Rad-net. Recently, I got Inconsistent and often wrong information several times when scheduling which caused significant stress. Some of the admin staff act like it is their first job out of high school. This never was the case in the past. Disjointed communication,- similar to Cedars at this point. Horrible that medicine is just becoming more corporate and less human. Doctors are not getting compensated from big corporate insurance companies so they have to sell out. Sad state of affairs. read more

I have never experienced an imaging center so unprofessional. Moving schedules. Cancellations. Shortage of staff. Very unprofessional. Will not recommend. read more

I am in shock and dismayed by the cruel way your office staff treats some patients. I witnessed a wheelchair bound woman with pulmonary complications being told she can not be seen if she doesn't wear a mask. She clearly had difficulty breathing yet your front office staff told her over and over again that unless she were masked she would not be treated. Absolutely no accommodations were made on her behalf, except telling her to leave if she didn't wear a mask. . It made me sick to my stomach to witness such unprofessional and cruel behavior. Shame on your front staff, particularly the man, who was both condescending and rude to the woman. I will go to any other imaging place before coming back here. read more

Busy when we got there. But staff worked to attend all best they could. Overall staff did help accommodate everyone.

Took 19 phone calls to Mink, insurance and doctor's office to finally get an approved appointment. Got a confirmation call and text the next day. Then, on the day of the test, I got an early morning call asking me to reschedule. I will. SOMEWHERE ELSE. Maybe. Two stars because I have no idea how to rate their service since it didn't happen. I get it - lots of people left the medical field during and after 2020 and Covid. Medical offices are understaffed. Many excellent doctors no longer accept insurance since there are plenty of millionaires and billionaires who can pay cash. I'm not one of them. Would've been nice to get the prescribed MRI to find out the extent of my internal damage but not worth the stress and wasted time on the phone. I'll take the physical pain over the mental anguish for now. read more

After being kept waiting for over 45 minutes last week, I had to reschedule for this week. I received a text to check in online when I arrived, which I chose to do because the line was so long. After witnessing seven people go in before me who arrived after me, I went to the front desk and said that I checked in online 25 minutes ago. I was informed that their online checking in does not work and that I would have to wait in line again. Go anywhere else. I put a call out to the manager two days ago and I'm still waiting for a return call. The staff is nice, considering how often they overbook. read more

In the days where healthcare has become only about $$, this office has the most caring, professional and responsible staff I have ever seen in any healthcare facility. From appointment to reports and finding reports they are top notch! read more

Lousy intake person. No welcome. No pleasant hello. No good evening greeting. Nothing. Just do this and that. I was made to feel like a number to be processed, as if somehow my role were that of a "stupid patient," like I were doing her a favor by coming in on a stormy windy cold night to get an MRI scan. She spoke fast, emphatically, busy, hurried, slurring syllables. She me three questions at the same time, including my last name that would need to be spelled out. Just because she's rushing, doesn't mean she cause patients to feel rushed. No one else was in the room. Why can't medical facilities make the effort to hire polite empaths for their front desk staff? I hope I never go back. Nicer facilities with better staffing practices do exist. The MRI scanner was the complete opposite---very sweet, welcoming, and helpful. Pity the first impression was so abrupt. read more

Been going here for 20 years. I will not return again. Was yelled at by reception person. I couldn't hear what they were saying g due to plexi glass, she wore a mask and I had to remove hearing aid for ct scan. I poked my head around the glass to hear better and a man from behind the plexiglass glass sitting in the back yelled at me to "get back behind d the glass". I said I could t hear and he again yelled to get back! Nobody was wearing a mask except for the woman I was dealing with. I muttered under my breath "what an a-hole". A short time later a guy in a suit asked me to follow him to an office. Said hear heard that I called staff member an a-hole. I said I didn't "call" him that I muttered it under my breath to myself. He said I had to leave! Threw me out. I am an 80 year old woman and am outraged to be treated like this. I could have said "what a jerk" but he was an a-hole read more

My experience at Mink Radiologic Imaging in Beverly Hills was very unpleasant. I wasn't greated pleasantly, I had to ask for parking validation after I saw another patient do so (it wasn't offered and was for only $5 on a minimum charge of $10.50), and I was rudely humiliated for quietly talking to my husband on my phone although only one elderly patient shared the large waiting room with me and he appeared unbothered. A very nasty male employee in blue scrubs pointed to a sign and angrily statwd "No talking in your phone in here!" and pointed at the door for me to leave. And the final insult was a $20 charge for a disc of the study. I was told to use their portal to find the report; I have yet to be able to get the portal to work. I've been to numerous imaging centers and this is the only one where I've been treated like I was unwelcome. I'm a patient, not a shoplifter! And I'm a physician who will never recommend Mink to anyone! The $20 charge for a disc of MY medical information is outrageous. Clearly Mink Radiology wants to squeeze out every penny possible. It's indecent and wrong. I'll never go back and discourage others from going when there are so many nicer, better imaging centers in LA. read more

The good news: Very nice staff! Thank you for doing your best! The bad news: On me, they used terribly old and beat up equipment that was not very clean, e.g., there was what appeared to be dried blood inside the MRI machine. The rooms were dark and depressing, loud machines' noise was even audible from room to room and even at the changing room and bathrooms used before procedures. They MRIed me without headphones that block the machine noise and provide music to distract patient. The machine noise is dangerously high. They only gave me earplugs that are not adequate for NRIs. All other MRI facilities use both earplugs and headphones but Mink had no headphones! Can't believe that!! Should have walked out right there... Again, no fault of the staff as they are all very nice and obviously trying to be good professionals. Seems the owners are just not investing enough money on better equipment, better lighting and setup, etc. Here is what they can do to improve: 1) Paint the rooms bright white or bright happy pale colors, just like every single facility I have ever seen to (and I have seen dozens in more than 5 countries). Dark dark brown is not appropriate for imaging rooms, hence never used! 2) Clean MRI rooms and machines more thoroughly! In the US, all other MRI facilities I have been to have been spotless! Mink's rooms were dirty and cluttered. Their machine was dirty, not even as clean as some 3rd world countries' facilities! 3) Provide better acoustic isolation between the rooms and for patients inside the machines. read more

it is near IMPOSSIBLE to schedule anything here I have now called 6 times and been placed on hold 3 times by the office without being able to get a word in to tell them the last 3 times I was on hold they hung up. I can't believe how difficult they make it for people who need help. I will neverrrr be back here (that is if I can even get in in the first place). UPDATE : Elgin is a great employee and if you have to interact with someone here go to him he's great and very accommodating unlike the other people I previously dealt with!! 10/10 for him read more

I was referred to Mink radiology by my orthopedic surgeon to have an MRI on my shoulder. I had to call three different times and leave messages for someone to call me back. I never got a call back. Once again I initiated a call and after a ridiculous back and forth conversation I was finally able to get an appointment for three weeks out. On the day of the appointment I show up on time and check in. About 15 minutes after my appointment time they take me back in to get started. All the technicians were super nice and helpful. I am then taken back to start the first procedure of two. We completed that,I am then told to wait in a little seating area, I ended up waiting for 15 minutes. An assistant comes and brings me into another room and has me lay on a gurney, he told me that the doctor will be in to inject my with the contrast. I laid there for about 15 minutes when the assistant comes in an apologizes profusely and informs me that there is not a doctor in the whole clinic that can inject me. I then had to get up and get dressed. That was it, the procedure was aborted. I went back to the registration area and they had no idea what was going on. They acted as if nothing was wrong. I asked the receptionist to let me speak to whoever was in charge, she went back to an office and I could see her speaking to someone for close to 10 minutes. When she came out she told me that the manager wasn't there. Bottom line, Don't go there. They are a mess, how could Anyone trust a place like that with any part of ones healthcare? read more

Thanks to Celia who rescheduled my appointment a day earlier . She was attentive to my needs and made my day for accommodating me. Thanks so much Celia, Mink is also my go to for imaging ! read more

It used to be great and I would pay extra to go there. Now they got new management who clearly are trying to make money only. I've been going there for 25 years and they don't know anything about me. They give you to a person in Oklahoma to make an appointment; it took 20 minutes to find out they can't give me an appointment for two months. I was in about and run accident. Too bad Dr. Mink sold the business. DONT go there. Horrible If give zero stars if I could, read more

They are a great place for anything having to do with radiologic imaging. The staff is nice and knowledgeable, and you never wait too long. Parking is also provided. I would definitely recommend them if you are in need of an mri or an x-Ray. read more

If I could give 10 stars I would! I'm not sure how anyone could not give them a great review. From the office staff to the MRI techs and of course Dr. Mink. I have been a patient here since 2007 and the service all around is fantastic. The facility is clean and takes all of the COVID-19 precautions. The techs that do the MRI Keep the equipment spotless and are so amazing with their patients. Maria, in client relations goes above and beyond to accommodate your needs. The front office staff is amazing, always so polite and does their best too accommodate your schedule. Even during these difficult times with COVID-19 they are attentive to all of your needs. There is no other place that I would go to for my spinal epidural's Dr. Mink always seems to get the sweet spot! I travel all the way from the San Fernando Valley to Beverly Hills because of Dr. Mink and his amazing staff. read more

Don't bother. my doctor ordered imaging and I've called and left atleast 5 messages - I can't even get through to schedule an appointment and have been waiting 4 days- they still haven't called me back. Finally I gave up and had my dr call it in to a different imaging center, and an appointment for tomorrow. I know things are tough during Covid, and I feel for all medical workers right now-- but they should have the staff to atleast return calls. read more

I came in with an MRI prescription due to a fractured foot. Mink made me pay in full before I could have the MRI and told me I had to bill insurance myself. I did. After I paid in full, Mink then billed my insurance company too. My insurance company also paid them in full. Mink "can't locate" the insurance payment (which was electronically submitted and cleared 2 months ago). I provided all of the relevant account and check numbers and they said they would look into it and send me a letter. "They don't make phone calls." Even though they're the ones who double billed and took 2 payments for the same service. I'm so disgusted and outraged. read more

The facility on Admitalty Way has the best customer service! I cannot thank Oscar, Frie and Paul enough for their kindness during this difficult time. All of you make this experience worth all the trouble! read more

Can I give a zero? They canceled 2 appointments within a month and then didn't return my voicemail. Just off phone with aggressively unfriendly woman who interrupted every sentence I tried to get out. There are sooo many different imaging places. Go elsewhere! read more

Clean facility & nice & friendly staff. The radiology techs are great. Only con is that it is extremely COLD but that is to be expected.

The front desk was quick and stuck to the given time. They have free parking for 2 hours which is fantastic. What I did not like was the behavior of the tech that did my scan. Am not saying they are all like that, as I would not know. Just speaking of my specific one. He did not give me the confidence that he had sanitized the machine well which was really important to me during Covid times. He kept talking too much and not listening to me properly. Calm down and pay attention. read more

Mink Radiology has a very warm and professional staff. I had an MRI and CT scan and my radiologist totally put me at ease. He assured me every step of the way of the time and checked on me. read more

The second star is for the radiology itself; I have no complaints there. But I'd only give it one star for the roadblocks and misinformation in the way of trying to access my records and get them sent to more than the referring physician (an independent doctor new to me, who'd pretty much insisted I use Mink instead of Tower for an MRI). The receptionist at my appointment first said all I'd have to do to get the images and report sent (by fax; how hard is that?) to other doctors was to call the following week (what - no signature required to release my records?). She also handed me a card with instructions "to access patient medical records: www.minkrad.com". But there's no such access at that URL; they're on another site. One of my requests (to my primary doctor and also accessible to my physical therapist) was never filled. I was also told I could give the other doctors my password and email so they could sign in to the Mink portal as me (how unprofessional is that? And seriously - why would they bother?). Or Mink could send me the images as a ZIP--all 239 MB of it-- to send them myself (disregarding the fact that professionals send that material to other pros by fax). Or, I could pay $20 and pick up a CD to physically bring to the other doctors for scanning into my files. In contrast, Tower Imaging lets patients fill out and sign medical release request forms at the time of appointments, so records can be sent promptly to whomever the patient specifies, and they don't nickel and dime patients for the CDs of their images or create the obstacle course Mink does. It's too bad the radiologists and patients are so poorly served by Mink's support staff. read more

I arrived a half hour early so I could complete paperwork and. It rush the staff. Apparently the three ladies who are at the front desk are in a bad mood or really hate their jobs. No personality, no smile and serious attitude. I'm here because of an ailment, not because it's a preferred method of spending my afternoon. The changing rooms are waaaaay to close to the 3 chairs you have an option to sit in. It's odd to be literally sitting right outside the door someone is changing behind. A little separation would have been appropriate. The staff who actually attends to you are a whole different personality. They are friendly, compassionate and professional. Thank God! read more

Mink Radiologic Imaging - Waiting room / changing room proximity. - Diagnostic Imaging Near Me - Beverly Hills, California

Mink Radiology used to be the best place in town - sadly, not anymore. Since becoming part of Radnet and Cedars, they are totally disorganized and impossible to reach. The call center is offsite and agents don't have access to information. Getting someone at the actual facility on the phone is very difficult and the people at the front desk appear overworked and stressed, the only excuse I can think of for these formerly helpful and friendly employees to be rude. My most recent MRI report was poorly written and incomplete. Mink Radiology is now a total disappointment. Most medical facilities have become part of Cedars or UCLA, and are getting even more and more difficult to navigate. The MRI techs are still good, but who knows how long that will last. Sad and disappointing. read more

Their open MRI machine is horrible . My doctor found it difficult to interpret the low quality MRI pictures that I had taken. Because their doctor or employee had trouble understanding the photos, the report that MINK prepared was likewise inaccurate. I was also informed that, in comparison to regular MRI machines, MINK's machines are less expensive but still not the greatest. read more

This place is horribly run. Don't go there. I was told to drink one glass of water before my appointment. When I got there the front desk girl said that the scheduling department Keeps making a mistake by not telling patients to drink at least 32 ounce of water. I had to go home and come back again. My appointment was an hour ago, I'm still waiting in the waiting room. I drank 3 bottles of water and can't go to the bathroom until my Ultrasound is done. I would never come here again. read more

You get what you get with Radnet. Overflowing waiting room and disjointed staff. Had a far better experience at Westwood Open MRI.

So incredibly rude. Rude when you check in. Made us wait in a hallway with no chairs and I need a hip replacement even though we were fully masked and complying with Covid rules. Rude on the phone. After waiting 20 minutes on hold, she hung up on me as I asked a question mid-sentence. Refused to mail me a CD and said I had to come pick it up and pay $20 in person. Don't recommend this facility. read more

I had a scare where we thought I had a mini-stroke. Time was of the essence to get an MRI and MRA. My Dr said there was a 3 week wait at Cedars which is just ridiculous but I digress. He refereed me to Mink. I called and Roger told me that my insurance takes 5 days to approve. I explained to him that I didn't have that long and he encouraged me to call my healthcare provider. They were totally useless and unhelpful as most insurance carriers are. I was so upset and frustrated that nobody could seem to or cared to help. I called Roger back and he was able with the help of Betsy to get it approved sooner by my insurance company and they set up the exams within 24 hours. My tests wound up coming up normal thankfully but this could have been a life saving decision thanks to the wonderful and caring staff at Mink. Roger was so caring and concerned and literally restored my faith in humanity. The healthcare system is a disaster so it was refreshing to actually find a caring and helpful individual on the other end of the phone. That's very rare these days. I am eternally grateful. read more

I think is this a HIPPA violation. Celia who is in charge of the front desk at Mink radiology, was extremely rude, and incompetent at accurately handling patient records. She was unable to accurately bill records requests to the correct patient, and then tried to blame a different Mink location. She billed me for another patient's medical record and still refuses to provide me a refund, then charged me again for my own medical record. Apparently, medical record details are irrelevant to Mink Radiology. A shame, really. We have used them before, but will take future radiology business elsewhere. Celia billing snafu will cause me other problems down the line. Unfortunate that she won't simply provide a refund for her mistake, which would be the simple way to rectify the situation. read more

Getting an MRI is not something anyone likes to do, but if you have to have a MRI - Mink in BH is the place to do it. I can't even tell you how kind each and every person was that I dealt with. We had to reschedule to an open MRI and Rosa handled it seamlessly. Got me in the same day. The technicians Manuel and Steve were professional yet so kind. Elgin at the front desk took the time to speak with me and let me know if I needed anything while I was there he would help me. As I mentioned no one wants to hear that they need an MRI -Mink made the process so much easier. Pros with a heart. read more

I have been to a lot of different places to get MRI's and they are very easy going here. I was regretting making a 7am appointment recently but when I came in and had the fresh coffee I was okay. Everyone who works there was very polite. Highly recommend this facility if it's convenient for you. read more

Two stars is only because the doctor who performed My x-ray guided procedure was absolutely amazing and his assistant was wonderful the day of. However, all of the staff here are very very rude to patients. When I asked about billing questions, they defer you to a billing department who doesn't call you back and when they do call you back they are rude and short with you. (A woman named Jackie, who doesn't work on site and handles expert billing questions called me back, and she was super sweet and patient and helpful, but besides her, everyone else was awful). Note to front desk staff and staff who answer the phone, If you choose a career where you are Interacting with patients who receive imaging, you should be prepared for dealing w/ people who are worried and sad and scared because this is a diagnostic imaging facility. The staff were absolutely awful. I will never go back again if I can help it. When talking to the staff on the phone, I realized what an awful place this is. But sadly patients don't have a lot of choice when it comes to specific Imaging because of insurance network, limitations, and time being of the essence for certain diagnostic imaging. Thankfully, when it comes to the actual procedure, the doctor and radiologist are really kind, what you would expect at a medical imaging facility. But stay away from this place, if you can help it. read more