No one jumps up and down with the prospect of getting imaging done, but the folks at desk at Mink were REALLY nice and helpful. As was the person doing the scan. Not only that but doing a little research I see that Mink was initially part of Cedars but decided to go independent, which enabled them to offer MUCH better prices without sacrificing quality. I've very happy I made the choice to go there. read more

WHAT IS GOING ON AT MINK? Tuesday, October 19, 2021 Well, I thought I had a great appointment this past Saturday at MINK (read my glowing review below). BUT, as it turned out they screwed up. I received a phone call yesterday morning stating that the MRI that I had Saturday was incomplete. It was supposed to be done with "Contrast"...but it wasn't, as a physician is needed (possibly to inject in me the proper material to view a "before and after image"). I was told when I arrived Saturday that they may have to reschedule as the physician wasn't there yet. I then stated, I would stick around and hopefully he/she would show up. I started filling out the paperwork and was then told the technician was ready for me. I then stated "Oh, great the doctor did get here." I then had the MRI and left about 15 minutes later. Before I left the building I went to the front desk area, thanked them, said goodbye and then walked out. Later I wrote about what I thought was a wonderful experience at MINK and posted it on YELP. I was upset when I received the Monday morning phone call telling me I needed to come back and get injected with the contrast material. I didn't make a return appointment as I wanted to talk to Lora G., she is the person that responds to all the YELP reviews good or bad. I called and talked to her at length about what happened and she was apologetic and stated she would look into it and get back to me. We talked later that day and I thought we were good. I would call later this week to schedule an appointment for the contrast MRI. I told her that this incident was not a "deal-breaker" between myself and MINK but more of a learning experience for their associates on being transparent to their patients. I mentioned that this was the only glitch in my long history with MINK and how wonderful all their associates have been, especially Elgin at their front desk. And then, I received a voice message today from Dr. Rachel Gordon...it came in around 1:40pm but I didn't check my emails or messages until 9:15pm. Dr. Gordon stated she talked to my doctor and needed me to come back for the Contrast MRI...nothing urgent but please make an appointment. She also hurriedly said she was aware of the Saturday "snafu" but explained "sometimes things don't work out as planned and I apologize for that". Hey Doc...don't just apologize for what happened...make a correction so it doesn't happen again to any patient. This is the age of instant communication, everyone has a cell phone...tell your people to call if you're late or not coming in. And then, communicate that to the patient. She also stated that it looked like I had an appointment for this morning but didn't show up, or maybe the appointment was cancelled. NOT TRUE! I never made a follow up appointment. So, who's writing in ghost appointments? This whole thing just keeps compounding...but in a bad way. Lora G we need to talk. I'll call you tomorrow. read more

My mom was given a rx for mri of R. leg, it wasn't clear exactly what the dr was requesting and MARIA in the scheduling department went above and beyond to help me. She called the requesting md to get clarification and a few hours later called to assist in scheduling the appointment, since my mom had been here before Maria had seen in the previous notes that my she was claustrophobic and checked when the accommodating machine would be avail and promptly scheduled the visit. Some people are here for paychecks but clearly MARIA, is here for patient care. Walking in to appointment the ladies in front office area Dulce & Lauren were super friendly, very nice attending to my mom who was very nervous. It's staff like this that makes businesses great. Thank you ladies for the attention to detail. Office is clean, nice music playing softly, plenty of parking underground. Highly recommend Mink Radiologic for your imaging needs. read more

There are so many great options for imaging in Los Angeles so avoid Mink. While facilities are nice and the techs are pleasant, there are issues here. (1) Billing practices are questionable. The tough and unsympathetic women in the front office refused to contact my insurance to pre-authorize a scan I needed. They insisted the procedure is not covered by insurance. I asked twice. I had to pay up front. Well, sure enough, after investigating with my insurance company, I learned that had the office staff simply pre-authorized the procedure, my insurance would have paid. I had to spent loads of time and energy getting my payment returned from Mink. I've had other insurance billing issues with them and they have been non-responsive. (2) As for courtesy, forget it. Before one of my appointments, the office called me 1 hour before my appointment to ask me to come early since someone was a no show. Out of courtesy, I quickly went to the office. I sat there over an hour and was seen even LATER than my original appointment. No acknowledgement or apology from anyone. (3) Most importantly, there is no follow-up to positive responses on the health history form, which tells me there is no training or awareness to prevent medical errors that might harm a patient. Do you want to entrust your health to an office with this type of culture? read more

An utterly scary, unprofessional medical care business. From its rude and indifferent administrative staff to its bumbling technicians. And with all of that, they cannot even perform accurate patient billing of services. It is beyond my understanding how they continue with any business success. To the dim-witted person to whom I spoke when making my appointment, there is a clear difference when someone asks, "are you in-network for Aetna Insurance?" as opposed to "do you accept Aetna Insurance?" If you cannot understand the difference, why are you allowed to answer/field new patient questions? So bizarre. You got my money this time -- there won't be a next time. I will not return to Mink for another imaging. I refuse to be ill treated and disrespected. read more

I had a horrible experience with the billing department with Mink. I paid for my bill online on my insurance website. My payment went through and everything. I spoke to the guy over the phone who's in the billing department and he told me: we have never received your payment. That's impossible. It cleared from my bank account. 1 month later I get a refund of my money that I paid. Just yesterday I received a bill for $377. It makes no sense why they're charging me again when I paid for my bill 2 months ago. read more

If you like waiting with no information or mention, this place is for you. Anyone can make an appointment, it's keeping the appointment that's the important part. (Seinfeld) read more

I was so impressed by the staff at Mink. I needed an MRI and they got me in within 3 days from when I called. The office is so clean and the staff is great. I only had to wait for about 5 minutes before going back. They already had my information from the doctor that recommended me so it was super quick. They have a place where you can lock up your belongings while you're in your appointment. The MRI tech Steve was so friendly and explained the MRI process very well. I have gotten an MRI once before and it took almost 2 hours total (waiting and then the MRI) but I was in and out of here in an hour. I was so impressed by mink and would recommend them to anyone who needs an MRI/CT etc. read more

Mink Radiologic Imaging - Diagnostic Imaging Near Me - Beverly Hills, California

Excellent patient care and facility. I was able to schedule efficiently and they have one of the newer larger MRI machines which is great if you are even a little claustrophobic in the narrow options. Shelly was an absolute gem and deserves ten stars for being so kind and talking me through the entire process. Having had many MRIs in the past I would definitely recommend and come back! read more

I had a fantastic experience here- they were recommended by my doctor when I asked for a referral for a more affordable imaging center other than the hospital since I don't have insurance. They were incredible affordable and the facility was very clean and staff was amazing. I made an appt easily, did not wait more than a few minutes and my technician was so nice and made me really comfortable. I was there in October of this year. I'm seeing some recent negative reviews and I am not sure why so I wanted to make sure I shared my very positive experience here. I would go back with or without insurance and my doctor from Cedars really trusts the machines and radiologist here for top notch care. read more

So rude. The staff Molly refused to schedule my daughter who was in a car accident bc she rescheduled previously and yelled ar me. Never have medical personnel been so rude! read more

This place is the best. The staff is very accommodating and makes the process more pleasant. Shelly is great. She really help me get through the process.! read more

I have been getting CT scans at Mink Radiology in Marina del Rey and Beverly Hills. Always have had a good experience getting CT scans.

Moronic time-wasters. My wife specifically asked for a place that has open MRI's. She called and they said they did. Then she gets there and they don't have any. Get a dictionary and don't waste people's time. read more

People with no masks eating food in the waiting room. Staff did not stop this behavior. Up to 5 people in waiting room at one time. Covid?

I have been trying to reach Mink Radiology in Beverly Hills for 3 days, and every time that I call I get the answering service and they told me that they can't connect me to the facility directly and I just have to leave a message. After 3 days, I've left 5 messages, and still no return from Mink Radiology. I would not suggest using Mink Radiology since you cannot call them directly and they don't return calls. Very poor customer service. read more

Got a full back and chest x-ray done in 2019. Extremely nice and kind people. Called Mink today and spoke to Elgin to get my x-rays and report sent over to another doctor. Elgin bent over backwards and went beyond the call of duty to help me get everything I need. Wow! So friendly, helpful, kind and efficient. Can we clone Elgin and post him at every medical facility? Mink is lucky to have him. Thanks, Elgin and thanks, Mink! read more

I had an amazing experience with my MRI. A big thank you to Elgin for going above and beyond to help getting everything done quickly. Thank you for making a stressful situation easy read more

Beautiful plants and orchids at #minkradiology Doctor Gordon have the best injection of a major joint I have ever had. I love it when I can relate to the doctor and we are of the same generation. #womendoctors read more

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I've had the misfortune to require several CT and MRI scans in the past few years. Each time I go to Mink radiology in Beverly Hills even though it's a distance for me to drive. Mink has earned my loyalty because the front office staff and nurses are so kind and helpful, the doctors super quick in reading the scans and transmitting their reports to my doctors, and the administrative staff very efficient in submitting requests for approval to my insurance company. Mink is also very cooperative in providing me with written reports and CDs. Thank you Mink for helping me when I'm feeling down. Celia Gerry read more

I'm trying to think if there is anything redeeming about getting an MRI, and I can only think of one thing: peace of mind. If you need an MRI, chances are something might be wrong and they need to see inside you to figure it out. My neurologist recommended one for me a while back because I was having a series of extremely severe migraines and he wanted to make sure nothing more serious was happening. I wasn't thrilled about being put into a tube and lying still while hearing the thumping sounds of the magnetic field around me, but once I was there, it wasn't that bad. Then again, I'm not claustrophobic, like some people I know. I wouldn't voluntarily do it again, though. Anyhow, I was referred to Mink Radiological Imaging and was really pleased about how well the staff took care of me from beginning to end in their spa-like facilities. Obviously, this place is not a spa and I didn't feel like chillaxing while I was there, but hey, as long as I'm there, I don't mind if the surroundings are nice. Here at Mink, they also do CT scans, ultrasounds, and x-rays. They know what they're doing and their equipment is state-of-the-art. The referring physician was able to get me an appointment on the same day and the results were available a day later. Lucky for me, they said that my brain was "normal," but you can take that diagnosis with a grain of salt! :P read more

Mink Radiologic Imaging - Mink Radiologic Imaging - 8670 Wilshire Boulevard, Beverly Hills, CA 90211 - Diagnostic Imaging Near Me - Beverly Hills, California

My orthopedist recommended Mink for an MRI of my knee after I dislocated it several months prior. I am not one to rush to doctors so I wanted to see if it would heal up on it's own. I just realized I'm close to rambling. Apologies. When I called Mink they gave me several options (days and times) for appointments, I picked one and 2 days later went in for my MRI. I was given a short form to fill out and before I was finished with my signature I was escorted into a changing room. Since you get to be fully clothed for a knee MRI, I put my phone and wallet into a locker and was immediately seen to the MRI room. 20 minutes later I was sent home. AND they validate! Great experience and though I hope never to have to go back, I know if I do, I will be taken care of. If you need an MRI, I'm sorry for you but you cannot do better than Mink. read more

They WILL NOT tell you your procedure was denied until you show up for appt.... Even called to confirm this morning. Apparently this happens ALL the time said the janitor in the elevator that heard me complain!!! "Everyone leaves here mad" he said! read more

There are so many past reviews complaining about rude, confrontational, careless front-desk personnel that it is obvious that owners do not care, so I'm not going to continue writing details about testy Roger, Receptionist. The clowns have taken over the circus, and they are managing it too. read more

I recently had a steroid injection performed at Mink Radiology. They used safe Covid precautions.The staff was friendly and nice. The Dr. Explained the procedure and performed it painlessly. I have used Mink Radiology for many years because it's easy to get an appointment, the staff is professional and kind and the physicians read the films quickly. read more

Poor customer service - I showed up for appointment after driving in traffic for an hour to get there for my appointment and they tell me it is the next day. I know I booked it for the day prior since I had to review the results with doctor. Updated review - Dr. Mink is a very nice and pleasant man to deal with. I would come back here again due to his kindness as a dr. read more

Elgin, you're definitely the gem of Mink when it comes to the 1st voice who answers the phone to every visit I arrive at the front desk in person and you greet patients. This office is consistent. My WC case has been going on from 2015, I have had honestly hundreds of appts, I also work in the medical field, Man Elgin you just make lives easier! Friendly, accommodating, informative, genuinely just a professionally down to earth sincere human being. The ladies surrounding him are also quite friendly & professional and seem to enjoy the company of each other. Everyone in the office including MRI techs are really nice, the 2 and guys today sitting behind the computer section in MRI suite nice and say hello and goodbye. Clean everywhere, delish complimentary coffee available with all the trimmings, you will be out and I'm of this office in a timely manner. I nominate Dr. Mink to buy his office lunch! Thank you everyone @ Mink read more

Mink Radiologic Imaging - Diagnostic Imaging Near Me - Beverly Hills, California

They are extremely rude and unprofessional at the front desk. The one star is for the technician, otherwise I would've given them 0 star.

Incompetent AND obnoxious! I've been there several times over the years and their scheduling department makes a LOT of mistakes -- mistakes that require you to come back another time, despite your confirmed appointment. Woman at front desk check-in is sullen and bullying. read more

I have found beverly hills mink radiology to be exceptional. My meticulous wrist doctor recommended them several years ago and they are my defacto choice when my insurance allows. They have flexible hours including Saturday mornings. They're staff is awesome, particularly Alma who went above and beyond for me on several occasions. read more

The staff was really nice, speedy and attentive during the exam/ultra-sound process. I felt very comfortable with my technician despite being an uncomfortable situation. Will definitely keep coming back with any radiology needs. read more

Can't thank the staff at Mink enough for making my experience recently so easy and manageable. I was anxious and in pain, and everyone was warm and so reassuring. The technicians were amazing, and Elgin helped me with everything from planning the MRI's to making sure all my doctors received all the info, and no matter how busy he was, always took time for me and any questions I've had. Thank you, Mink- for making me feel so taken care of!! read more

I've been at Mink twice now and it has been wonderful both times. All staff from receptionist to the Dr. has been great, respectful, helpful and professional... And also during Covid. I highly recommend Mink and will go there any time for my MRIs. read more

I was referred to Mink by my physician at One Medical. They were able to get me an appointment the same day and handled everything from insurance and taking the handoff from my doctor. The front staff was fantastic. Elgin made things really easy and convenient and the waiting room was comfortable. The process was efficient and painless. Unfortunately, my knee pain was less accommodating but appreciated these guys were all so great in this part of the process. Great place to go.... when you need to get sent somewhere for X-rays or MRI read more

I can't speak to the quality of the MRI, but in terms of the actual experience, Cedar's delivers a far superior one compared to MINK. An MRI at Cedar's, while still not pleasant, was infinitely more comfortable than Mink. The room is huge, white/blue and spotless. The MRI machine was incredibly comfortable to lie in, (vs a hard platform at MINK) padded, lots of blankets and you're given noise cancelling headphones with a wide range of music. At MINK, I was given earplugs. The platform itself was hard, my back and heck hurt--nothing comfortable about it at all. The best part of the MRI at Cedar's is they've somehow figured out a way to let you view out of the MRI--you can see the people managing the x-ray. If you're claustrophobic at all, this is the way to go. The service at both places is great--everyone was very kind, helpful, so in that respect, they are the same. read more

Customer service on 11/02/2022. Representative Rosa was rude when providing explanation of why they cannot prepare a CD of the images in advance. read more

The staff here is so rude. They ask you to check in half an hour earlier and then refuse to take you early. I asked them why they need so long and they said because you need to fill out the forms (took about 30 seconds). Also still make you wear masks and don't let you take phone calls read more

I recently went to Mink for a CT scan -- they were great! Friendly, helpful -- always making sure everything was OK. One doesn't look forward to getting scans and MRIs especially, but the folks at Mink made it effortless and as painless as possible. I had a follow-up visit with my doctor who (upon learning who the radiologist was), poured heaps of praise on him, saying he was a really great and extremely well known and respected nationally. So from the beginning to the end, I felt I was given 5-star treatment. Which I'm happy to give back. :-) I would definitely recommend Mink in Beverly Hills to anyone needing imaging procedures. read more

Mink Radiology is a very good facility for MRI's, CT Scans, etc). I have used them quite a lot over the years as a result of numerous injuries to my various joints (sports, auto collision, etc). ROGER at the Wilshire location, in particular, is an exceptional employee. Very friendly, professional and understanding. He clearly cares about his job and patients. read more

This qualifies as the worst administrative experience I have ever had in healthcare trying to take my 95 yr old mother to her appointment. First, they failed to give any reminder phone call so we called to confirm the appointment date, time and location. Upon arrival, we were told we were at the wrong location and I had to get a 95 year-old with limited mobility into the car to drive to the other location, first asking the office to confirm she could still be seen at the second location. When we arrived at the second location, they claimed not to have heard from the first location and would need to check with a tech to be sure they could take her. Then, a second rude front desk person claimed my mother had called the day before and canceled her appointment. Not correct. I overheard numerous other people with similar issues about being told the wrong appointment time or being sent to the wrong location. What a nightmare. The level of ineptitude was simply stunning. We will NEVER return to this Imaging group and recommend anyone drive an extra 10 miles just to avoid it. AWFUL. read more