I had the best experience today at Repair-Rite Automotive. I stopped in to ask a question about a…read moretire I was repairing. Not only was my question answered, he also took my tire in the shop with him and had it repaired in 10 min. I can say for sure that I will be bringing my vehicle there for any future repairs. I highly recommend. Thank you for your kindness today.

I realized I had a headlight out. I've never experienced this before so I called these guys this…read moremorning at 10:40, requesting assistance. I spoke to Dan and he gave me a quick quote, said they could squeeze me in now if I were game. I said, "heck yes!" And by 11:30 they were finished replacing my light and I was on my merry way! I cannot tell you pleased I am with their service and reactionary behavior. It's difficult at best for a woman to received honest and swift car repairs, let alone close to home. I like their no nonsense approach and will recommend them to anyone needing assistance in the area. It's a lot easier to get to them as well because the road construction in the area has moved west of them on 66th. There's a park just to the west and a Caribou just to the east if you want to hang out and they can give you a call when they're through. Tell Dan that Yelp sent you!

Highly recommend!! I have nothing but good things to say about my experience with Bona pros. I…read moreworked to Tony in New Brighton. He was prompt to answer my questions and kept me informed throught the process. I felt like my vehicle was just as important as everyone else and you dont find that kind of service now a days. ​

I was in a bind and they saw me right away, got the minor, though super important, issue fixed…read morepromptly! I didn't get the service dude's name but he was very kind and I appreciated it so much! I'll be going back

They caused damage to my partner's vehicle during routine buffing - a service for which they…read morecharged $78. They then quoted more than $1,000 to repair the damage the shop caused to the paint during the buffing. When we politely asked the shop not charge us to repair damage they caused, Steve Jarmuzek became defensive and argumentative. He argued that burning through the paint "just happens sometimes during buffing" as justification for attempting to charge us full costs and labor to repair the damage. Ultimately he removed the $78 charged for the buffing that damaged the car from the total bill, but continued to refuse to repair the damage unless we agreed to pay for it, in full. At my request, he gave us a business card for the owner, Kenny. Kenny has proven impossible to reach. We have sent Kenny three emails, none of which he has responded to. The number on the business card is the number for the shop, which just brings us back to Steve. I would avoid doing business with this shop at all costs. You could find yourself being told that damage to your vehicle "just happens sometimes" and being asked to pay thousands to repair it.

I got a quote from Thomas Auto Body after I rammed my brand new car into a fire hydrant (you can…read morelaugh) and it was significantly cheaper than other shops in the area. Maybe I was *slightly* swayed by the donut holes and gatorade in the lobby but whatever. They told me they could get the part and that the repair would take four days in total. I received excellent service so I scheduled my drop off date and got things figured out with my insurance. I want to start by saying my repair is absolutely beautiful. I was extremely concerned that I would never be able to fix the car, but it looks brand new again. The only downside was that I dropped the car off on December 13th and picked it up on January 6th. Yikes. With three jobs, no car, and no communication from the shop I was feeling *extremely* frustrated. After about a week and a half with no car I called the shop to see what was going on and they told me the part was on national backorder until the end of January and that they would call my insurance to see if I could pickup the car in the meantime. I never heard back. Had the shop communicated with me prior to me calling every week I would've had a much better overall experience. That being said, I feel like I chose the right place repair wise. I would've loved to hold the repair until they had the part, but overall it was worth the wait!

I had my car towed to UI 12/30. I had the computer module replaced on my Saab for a second time at…read moreUI (first time 9/2023). I had to replace the computer because we are going to sell it and also a few other items...almost $2,100. I picked it up from their parking lot and the power steering is so tight I can hardly move the steering wheel To drive it onto the road. I drove it across the road to Holiday to see if I needed to buy power steering fluid as I had a 25 mile drive home. Power steering level good. I got to Plymouth and called the shop before they closed Tuesday night. John called Wednesday about 3pm. I asked if the mechanic drove it. He said yes around the neighborhood. Literally, steering was almost locked, front end sounds like a dinosaur yawning. A tense 25 miles home. How could this be missed post computer fix as they parked it in the lot? i could have had them either diagnose and fix the issue at UI (saving me a ride in rush hour downtown) or towed to my other mechanic in Eden Prairie. Friday it's being repaired in EP. It is most likely either a power steering pump or seal issue or possible cv joints. Frustrating.

I am going to post my complaint to the BBB, the owners response, and finally my rejection of his…read moreoffer to make good on this transaction. Judge for yourself, but I'm sharing my story so not one more customer is defrauded by this shop. Seriously. Be warned..... I brought my car in on 12/20/22 @ 8:30 am and advised Dana, 'I hear a grinding noise coming from the front end. It occurs when I accelerate and when I'm moving at all. I had the vehicle last serviced with Hoover Wheel in August and they replaced parts. I have the detailed work order of what they've already done and it's on the passenger seat.' She had me sign an estimate that showed $738 for a wheel bearing replacement, which I signed saying to her, 'I want the grinding noise to be fixed.' She said 'no problem, we'll get you taken care of.' Dana calls me around 4pm to tell me that I can pick it up. I arrive and the bill is $938.77. I paid it even though it was a lot more than originally quoted. I just wanted the noise gone and they said they could do it. I drive the car away and the grinding is even louder. I called and they didn't answer my call. The next day, I waited for a return call because I did leave a voicemail at 5:22 pm. No call back. I called her and said they didn't fix it. She said bring it back and we'll get it fixed. They charged me AGAIN for doing what I had asked in the first place! I was told that the drivers side wheel was hanging there by the owner. I asked how that was possible when I just paid $938 for that to be fixed. They fixed the WRONG SIDE OF MY CAR AND THEN CHARGED ME AGAIN FOR WORK THAT DIDN'T NEED TO BE DONE. I never signed anything agreeing to pay them extra to do the job correctly. This garage has scammed me! I'm out now $1913.25 on a repair that should have costed me less than $500! These people have to be stopped! I told the owner everything and he did not have any sympathy. He gave me $100 off the second bill. I was defrauded by this garage. I understand making a mistake but to blame me and then make me pay twice is outrageous! I want the second bill repaid to me because I shouldn't have had to pay for something that didn't need to be fixed. Again, there is serious fraud going on here and I'd like the BBB to investigate please!!! The owners response: Let me start by saying I am truly sorry about Daniel's experience. He wanted a wheel bearing replaced. We asked which bearing he wanted replaced, He replied "I believe it to be the front passenger side" (call file at 40 sec). Dropped off the car and gave us paperwork from another shop. He did not ask to have anything confirmed about the bearing. Told Daniel that if the hub needed to be replaced with the bearing it would be extra. Parts were replaced per request no diagnosis was performed. A new hire performed the work he did not test drive prior or after the work was completed. Our repair process states to drive before (if driveable) & after repairs. Tech is NOW aware that EVERY vehicle is to be test driven before and AFTER repairs. The 2nd day we looked at the driver side & found the nut was loose. We tightened the nut, the bearing still was noisy. We told Daniel how much it would be to replace the driver side bearing & hub. Finished repair test drove the noise was gone. At pickup he said it was a lot of $$. Gave a $100 discount. I gave him both bearings. I turned the passenger side bearing and said that it felt notchy. Called Daniel twice on 12/30/22 to resolve this. He didn't answer or call back. My solution is as follows. Bring the car back, I will provide a loaner. I will remove the passenger side bearing and install the old bearing. Document taking the new bearing and hub assembly off and installing his old bearing. If there is no noise I will reimburse him for the 1st repair. If there is still noise we can work something out for the passenger side bearing/hub assembly. I am not going to give Daniel the new bearing/hub for free. I need the parts so I can return them and be reimbursed by my supplier. I also want Daniel to take his review off Google and the BBB too since I am accommodating him. I am providing the recorded phone call file from 12/19/22 and a screenshot of the call log showing the times I called Daniel on 12/30/22. My response to the 'solution' offered: I no longer have faith in this business to handle absolutely anything with my car competently or honestly. I reject the 'accommodation' offered. It's simply insufficient. As far as removing my reviews; absolutely not. As a matter of fact, I have told everyone about the scam happening here. John, your response is unacceptable. I complained of a grinding noise. Your website falsely advertises it fixes grinding noises right the first time! Excuses is all you've offered. I will accept the labor costs if you're okay with my continued protest that I should not have had to pay twice. You and your staff are perpetrating fraud by falsely claiming you've done work you didn't do! You even admitted-see BBB

Took my vehicle here as they are a State Farm approved vendor. I left with a estimate of repairs…read more Thirteen days later, when I didn't take it to them for repairs, they lowered the estimate by $1200 with NO explanation to me. They had my phone number. As a result State Farm lowered the claim amount by $1200. Either Collision Center is over charging State Farm, or they are penalizing me for not taking it to their shop. Now, even if I take it to another shop I'll be fighting State Farm for the $1200 from the original estimate. This might also be a good reason not to take your vehicle to a State Farm Approved Vendor.

My car is currently here, and has been here since before thanksgiving due to an attempted theft…read morebreak in (yes it's a Kia). But while I am sad about my car, I know there is a shortage on parts due to this horrifying "trend" - thankfully Jason keeps me up to date on parts that have come in, what we are waiting on and estimate time frame (that's flexible due to shortage). I have never been here before, but they are a partner with State Farm so I was able to have my car towed here when other shops were completely booked months out. I appreciate your communication with myself and taking my car in to fix it up!

I would give them more stars if they didn't feel a little bit condecending when I talk to them on…read morethe phone. The service is other wise is good. They were one of the only shops that was able to look at and fix my car same day before Xmas. I can't tell you how amazing it was to have a car during the holidays and not be Ubering all over the place or worse not being able to see my family during the holidays. The value seems good. I don't think I got over chanrged or anything. I would go back.

I came in to inquire about a tire repair I was immediately met with hostile energy and comments…read morebelittling my knowledge was told it was going to be $58, i said that was more than I expected and they said good luck finding somewhere else, another unnecessary and hateful comment, don't come here if your a young women, sterlings on university can patch a tire for $33 :)

I WOULD NEVER GO BACK TO THIS SHOP! They messed up my truck multiple times! When I went back, he…read morenever fixed the issue. He told me he had no employees because of ICE! Well that says a lot. So it never got addressed. From what I hear, if he knows you personally he will have his good employees work on it. Otherwise, he will have inexperienced ppl to work on it and mess up your vehicle. Key warning, he doesn't even have a website‍...and hardly ever answers the phone!

Amazing and honest mechanics. With highest quality service and mechanical fixing experience. 5+read more

Top notch service and crew! Had a fender bender in a gas station parking lot. Never had to have…read morebody work done before but knew the Walser name so pulled these guys up on Google. No regrets! Danielle at the front desk, Tony in estimates and the whole crew who worked on the car were kind and knowledgeable and professional from start to finish. Came in less than the other two shops we had pricing out the work, too. Would recommend!

David is outstanding!! Great work and a great team!! Thank You!!! Work was done super fast - was…read moredone right and David is amazing