When I booked, I expected to have the experience my fellow reviewers had.
When I called to rebook, I landed in Plano, TX, where my appt was not found. I got rebooked. Up until the day of the appt I received an annoying amount of txt confirmations with no "better" number to contact, if I needed.
Upon my arrival, I was thoroughly impressed by the comfortable, modern aesthetics but was greeted by nothing but "I don't wanna be here" vibes. It didn't take long to be seen. Waking through almost the entire back of the house I admired the flat screens & other modern patient chairs and tech workstations and equipment. The area that I landed in didn't disappoint either. The preliminary measurements & exam was almost a breeze...over a half hour.
After-which l, the doctor breezes in to inform me that I needed a deep cleaning when I hadn't even gotten a deep cleaning. Never mind my reason for visiting never getting addressed (cracked tooth). Doc was out of the quicker that I could say "well what about..."
I was quickly escorted to reception again, where we would talk about plans for the deep cleaning. Still my concerns were not addressed. So I ask the polite-doing-his-job young man if I could see the doctor again to ask. Instead, out comes another staff member who was fully prepared to tell me that they would be accused of malpractice if, I decided not to return for the deep cleaning after they did the regular cleaning today. Huh??
To make sure I heard right, I rephrased it in the form of a question. But that only annoyed her.
So I scheduled my deep cleaning. Two or so days before my appt - having taken the day off - o get a txt informing me that my appt has been rescheduled. To when? I don't know, because it never mentioned in txt, email, phone call or anything. Guess what happened when I called to find out? I got Plano, TX again who, AGAIN had no record of an appt.
For a spot to be so concerned about me returning for a deep cleaning and concerned about malpractice, they really should be MORE concerned about their operations and customer service.
So here I am months later with neither regular cleaning, deep cleaning nor tooth repaired. What I DO have is an insurance charge, copayment crown the drain and no additional initial visit allotment from insurance (used it on MINT).
I love that your patients love MINT, but I am not convinced. Neither are the coworkers who also visited MINT at this location and another.
Do better. We need more dentists i our communities. We don't need another healthcare scammer. read more