The treatment and care that I received at Southwest Maxillofacial was unparalleled to any other…read morefacility that I've ever been to in my lifetime of 70 years! Dr. Gordon personally called me the evening after my surgery to check on my condition and asked if I had any questions or concerns . The staff at both locations were very helpful, especially Ms. Betty and Ms. Brenda. The attention to detail and the commitment they have to patient care is incredible, the entire staff treated me in the most respectful manner and the staff is very knowledgeable and professional, they made sure that all of my questions and concerns were promptly answered and addressed. They informed me of all charges and procedures before any work commenced, this is truly a first class operation that I would definitely recommend to anyone that would require this type of care.

I had a procedure in Nov 2025. My claim wasn't filed until March 2026 after i'd called to inquire…read moreabout a final bill, and it was filed on the secondary insurance instead of the primary. I called repeatedly asking for the Office Manager who was never there. I was transferred to the person over billing who's "on a flex schedule from home" who never returns phone calls. This has my Flexible Spending card locked for this year. Since I used my Flexible Spending card to pay the copay in their office, my servicer says I now owe them that money because I don't have an EOB or final bill. Buyer beware!! I've made repeated calls asking for a manager. She's never in the office. I've even asked to speak to the doctor. Highly don't recommend

I have had a frustrating experience transitioning to this practice…read more First, when I spoke to someone on the phone to schedule my initial appointment, I was told my first visit would include a cleaning. I arrive and then am asked to complete paperwork I already filled out online. Once I get to the back I am told we are waiting for the hygienist because they are backed up and then am told the cleaning won't happen and that I would need to come back in multiple weeks because the hygienist was going on vacation. I tell them that I was told by the person who set up my appointment that my cleaning would happen in the same appointment and then they say well they aren't the ones who schedule so can't be blamed. Y'all are the same practice so I would hope the right hand knows what the left is doing. Then when I go to pay and check out, I am told there is in fact an appointment the next day, which I take so I can get the cleaning that I was promised that day. During my initial appointment, I inquired about teeth whitening and was told that I should do my cleaning first and that it may be some time since the hygienist I was working with was preparing for time off. Again, when I went to pay and check out, additional charges were for my cleaning were added for toothpaste and mouth wash that I didn't ask for but made it seem like it was part of the process. Additionally, I was told there was in fact an appointment for teeth whitening the following week which I took. Now this is the real reason I am frustrated and why I am writing this lengthy review. I was told that it would take two hours for the process and it in fact took 3. The hygienist has multiple other things going on and took way longer between each 15 minute sessions to reset. She blamed me for not timing the bell and I in fact rang the bell but never got a response. During the whitening visit, I was supposed to get a whitening tray but they said they broke it and I would need to come back Monday morning (it was a Saturday) and it would be ready. So I come back Monday early afternoon on a work break and then am told they won't have it ready and that I should've called before coming even though the hygienist said it would be ready and I would need to pick it up. Once it is finally ready, I learn that I didn't even get all the materials I was supposed to get including a case and another hygienist apologized and gave me the orientation on how to use the whitening and soothing gel which should've been explained by my previous hygienist. Furthermore, its been two months since the cleaning. I feel like my teeth haven't whitened. The money and time and difficult process has made me question if it was worth the insurance and out of pocket expenses. Lastly, they asked for feedback and to share it with them before posting. I shared my feedback with no response so I am posting here. I will not be returning.

Total administration of the services. Misinformation from the beginning.... I didn't see the doctor…read moremy appointment was with was told not in that day and that was wasn't a DDS. Received a treatment plan for another DDS and was told that they were not in my network which in fact they are. Their incompetence caused me to loose my $3000 dental benefits. I have never experienced such bad service. I will be reporting them.

He communicates very well. He makes sure he knows his patients. We went to get braces for my kids…read moreand was surprised when he just wanted to talk about goals and detail the plan.

My first filling with Dr. Henry went super smoothly. He's got this crazy technique of grabbing your…read morecheek and shaking it like hell while giving you the numbing injections - the worst part of a filling, IMO. So, that mo-jo keeps the shot from hurting. Amazing. The filing went quickly and smoothly. 5-stars!

MINT dentistry was amazing went in for an emergency extraction. The staff was really friendly the…read moreprices reasonable. They were as gentle as possible during the procedure. The office was gorgeous and a bonus was the massage dental chairs and the Pandora station playing some of my favorite tunes. This is my dentist office from now on!

They sent me a message asking to confirm my appointment and any no shows or last min cancellation…read morewould be charged $50. I didn't get a chance to respond but I planned on still attending my appointment that I didn't cancel. Mint took it upon themselves to cancel my appointment for me saying because I didn't reply to the message. What is the point of texting me the $50 cancellation and no show policy if you weren't going to even give me a chance and cancel on your own. Please do not waste your time sitting in the office 40 min to a hour after your appointment time

SCAMMERS! Told me when I got the appointment that it was to get my tooth extracted but when I get…read morethere, I find out that it's only a consultation when I just got referred from another dentist who basically did a consultation along with x-rays not only were they gonna charge me over 450 to get my tooth extracted but try to get me to do a x-ray all over again that I've already gotten done twice. Will NEVER RECOMMEND

I recently visited this practice with a relatI've who received care at this practice. The front…read moreoffice staff were very pleasant and the medical support staff were awesome as well. The issue with this visit stemmed from the unprofessionalism from the doctor himself before the procedure began. When the doctor entered the treatment room, he had the chart in hand with the information from the insurance company. The doctor scanned the insurance page claiming that a certain service was not covered and my relative had not paid for said service. That information was incorrect. He did not read the insurance data correctly, which clearly showed the approval from the insurance company along with the amount payable by the insurance and the patient responsibility. My relative reviewed all of this information during check in for the appointment with the front office staff and paid the portion not covered by the insurance in full ( not a payment plan). This behavior is very troubling and gives the impression that the money is more of a concern versus the patients health. Also, that is what the front office staff/ practice manager is for. If there was any disagreement with the insurance nor no payment was received by my relative, my relative would not have been allowed in the treatment room to begin with. I understand that the doctor has a business to run, but this situation could have been handled more professionally and with tact. The procedure went well. I would recommend better pre-op instructions. If I ever need the services offered by this practice, me personally, I would go elsewhere. Also, I would not recommend this practice to anyone I know. I do not tolerate humiliation nor disrespect. You show me who you are the first time, I take the interaction at face value and move accordingly. I don't care how much experience or renowned a doctor is, you humiliate me or my relatives, that is the last time you will see me or my family. On another note, I have seen the clientele that receives services at this practice, so I can see where the warped perception of patients may come into play. Well, listen here doctor, you are not dealing with rif- raff on this end. You are still practicing well beyond your years, so who needs who? Treat your patients better and it may be time for you to hang up the white coat. Good Day.

I had an appointment for my son today 3/14 at 2p, I made the appointment weeks ago. Today arrives…read moreand I'm calling to see if I'm at the right location bc the address gps sent me to what looks like an abandoned building with no sign or anything that indicates that a dentist office is there. Nevertheless I pull up and the parking lot is empty the doors are closed the lights are off and no one is answering the phone. Completely unprofessional and disgusting to stand up my son for his first dentist appointment.

Staff was very friendly and helpful. The doctor was nice and understanding. Explain everything so…read morethat you could understand. Very pleasant and helpful, got me my referral and appointment.

The hygienist recommended I get my daughters braces done here, so I did. Worse mistake ever!!! She…read morehas only had them since Nov 2025, we have only gotten the bands changed/tightened ONCE due to their shabby/shady systems in place. You have to schedule with foreigners who dont work and the office and obviously dont know the stipulations per clinic. they have cancelled our appts and make us wait a whole 6 weeks out for another one. One of her brackets came off on Day 1 and they didnt even replace it at the next visit.

Their lack of communication is pitiful. Never called back to reschedule appointments they cancelled…read morefor their own reasons. The telecommunications office is clearly not on the same page when it comes to the level of grace they give customers for time. The front desk ladies are attempting to be nice nasty and it's really sad.

This place NEVER answers the phone! I've been calling for weeks to try to get an itemized receipt…read moreto submit to my job before the suspend my card. Every prompt I select goes directly to a voicemail and if you select the prompt for if you have already had surgery and are in pain, the operator tells you the office is closed...no matter what time of day you call even when you know they are opened. Ridiculous!

This is a black owned dentist in the Camp Creek area. They are very professional and knowledgeable…read more They explain everything to you in common language so that you understand what's going on. Service has been prompt at most appointments. My appointment was at 2pm today and I was in the back by 2:05. Dr. Curry and Dr. Alexander both treated me with care and made sure the appointments were least stressful as possible.

Front staff and dental assistant(s) . . . never an issue. However, based on multiple encounters…read morewith the dentist (not sure if I have dealt with Dr. Murray, but the deal breaker for me is Dr. Alexander.) I have come away with a very "corporate America" impression of the practice: rushing through procedure (+aggressive drilling--I have experienced the exact opposite more recently at another practice--proof that I wasn't imagining the aggression); procedure -pushing ("What are you waiting on to get [XYZ]" as opposed to asking IF I was interested in the procedure and why it would benefit me); and being non-informative (Dr. Alexander referred me to a specialist but did not exactly inform me WHY--rather than empowering me with information, I asked all the questions, and getting answers were like pulling teeth.) The lack of information may very well be due to the fact that a specialist was required for the very dental area Dr. Alexander worked on weeks prior (get where I'm coming from?) Lastly, upon being given the referral slip to an endodontic specialist of Dr. Alexander's /PS's choice--who BTW could not get me in for over SIX WEEKS--I was NOT told at that time that I could take that referral to an endodontic specialist of my choice if their specialist choice couldn't see me in a timely matter. It was only after the long wait when I, using wisdom, decided to seek out another specialist ON MY OWN and asked PS for referral slip for the specialist of my choice that I was told I could have used the original slip elsewhere. The endodontic specialist I chose got me in the SAME DAY I called. I NEVER would have voluntarily, patiently waited six weeks if I'd known that I didn't have to use their choice. I waited SIX WEEKS in my condition only because PS didn't inform me of my options up front. From henceforth, Pampered Smiles Camp Creek will be in my rear-view mirror. Like, bye. Adios. Hasta la vista.