I've been coming to Medac Urgent Care in Monkey Junction for about four years, and they've…read moreconsistently provided very good care. My most recent visit was another positive experience. Susan at the front desk was friendly, welcoming, and made the check-in process easy. I arrived about 10 minutes before my 5:12 appointment, and they took me back almost exactly on time, which I really appreciated. The medical assistant who took my vitals was professional and personable. I enjoyed talking with him, and as a Navy veteran, I even tried to convince him to consider joining the Navy! Physician Assistant Ward listened to my concern about a missing hearing aid dome and thoroughly examined my ear. Sure enough, the dome was lodged deep in my ear canal. He carefully removed it, with assistance from the medical assistant, and I experienced immediate relief. I appreciated his skill and professionalism. The facility itself is conveniently located, the lobby and exam areas are clean, and the restroom has always been well maintained. The only reason I'm giving four instead of five stars is that the waiting room chairs are showing their age and could use replacement. Also, while today's providers were excellent, I've occasionally encountered providers over the years who seemed a bit rushed. I understand that urgent care is a busy environment and many cases become routine for clinicians, but a little extra compassion and reassurance always makes a difference from a patient's perspective. Overall, this continues to be my go-to urgent care in Wilmington. The staff is friendly, the care is reliable, and I wouldn't hesitate to recommend Medac Urgent Care in Monkey Junction

Was sent to do a random drug test here got there about 8:20. Was greeted by a very nice Brogan…read moreTurner at the front desk. Waited about 25 minutes and the collector Barrett Stevens called me in somehow there was some screw up with the paperwork from my company's side. I was on the phone forever trying to get it fixed and finally Barrett called his corporate and got it handled for me. Took me an hour in traffic to get there and I was there for over an hour but he kept me laughing and put me in a better mood. The place is clean and the employees are friendly. I would definitely come here again if needed. I reccomend them.

They seem nice enough but the "appointment" system is worthless. if you make an appointment for…read more10am, and 20 walk-ins arrive between 9 and 10, you go behind the walk-ins. So I'm not sure why they even take appointments. 2 examples: once, we had a 9:15 appointment and weren't called in until 11:11. A second time We had a 10:15 appt and got in at 12:30. Started going to Port City and they are great!

Horrible not one but two experiences. Went in for an ear ache, they dug around in my ear causing…read moremore irritation. They tried multiple times to prescribe medication that I told them multiple times I was allergic to. The next day after I went for my second visit I ended up in the Emergency Department with my ear canal completely swollen shut and in severe pain. It took 2 weeks for it to go away. The ED doctor stated that the cause was a direct effect of what was done at this urgent care!

My review is specifically for the Hematology and Infusion Center part of Wilmington Health at this…read morelocation. During the COVID pandemic, you may only enter the building with an appointment, and must submit to a screening and temperature test. Masks are required. Given how sick some of the patients may be on any given day, the extra attention to safety is commendable and appreciated. If you have a lab appointment, there is a small waiting room near the lab office located on the first floor. Upstairs is where the Infusion center is, and there is a spacious and comfortable sitting area, with ample room for social distancing. Every single person I've interacted with in my four visits to date has been professional, knowledgeable and caring, helping make an unwelcome visit a less painful experience.

I've been to Wilmington Health Dermatology several times over the last few months due to a…read moresuspicious mole that had to be removed and ACD. Each visit was quick, efficient, and even pleasant. I was particularly impressed with Rebecca Maphis, who was able to look at images of my patch test results and help me distinguish which ingredients to avoid to help clear up my dermatitis and eczema. I followed her advice and weeks later, my skin looks better than it has in years! I would definitely recommend Wilmington Health Dermatology to anyone with skin issues!

I got an ear ache on Vacation -- bummer! I was going to wait until I got home until I sought care…read morebecause I didn't want to spend my day waiting in an office. The pain got so bad, I didn't have a choice. I am SO glad I went! I made an appointment online, arrived 10 minutes prior to my appointment (registered ahead of time too). Check in was EASY, the sweet girl at the front desk seemed like a friend I'd had for years. I was called back right at my appointment time. The MA was SO sweet, and the provider was very compassionate! I've never had such an incredible urgent care experience before! These ladies have it going on! I would 10/10 recommend! I'm not local to this area so I went by reviews and was very impressed!

Aweful, waste of time.... Made an on line appointment which…read moremeans nothing. Arrived 15 before appointment. All paper work completed. Patiently waited 2 hours before going to the desk. Told it would be another 30 min. Lobby empty at arrival. Numerous people without appointments and emergencies were promptly ushered inside. Later appointments were received. Terrible experience ...

Vanessa and her staff are absolutely awful. The only person that was remotely professional in this…read morepractice was the Dr. I was diagnosed with a kidney infection and then prescribed the wrong antibitoic medication that I took for a week before Eva notified me to get another type of antibiotic. Im extremely well educated with HIPPA regulations and violations and this place is off point with all of the above. I let the first problem with my medicine go .... this second encounter i had to multiple times go in person and call and leave messages to even be able to get a refill. What a headache. Which is exactly what you can expect from this place. Vanessa gave me my diagnosis and told me they would refer me somewhere but has failed to do so. I got aggravated with the front desk not being able to comprehend the fact that just like my paperwork says my preferred name..... is obviously my preferred name. I shouldn't have to hand hold a pharmacy or a doctor's office to do their job when I dont work for either of them. I did offer to apologize to her front desk and she did nothing but talk over me and tell me about her husband chuck Charlie whatever and how he doesn't get upset about his doctors calling him the wrong name..... well im not Vanessa's husband and that has 0 to do with me as a patient. She kicked me out of this practice because she said i was rude and that im not happy with their practice.... welll...... you won't be either if you decide to come here. Its only been a month by the way. Do your research and go elsewhere.

Excellent, caring staff. Wendy, the PA is thorough with expert clinical experience. I highly…read morerecommend this practice.

I recently moved to Wilmington, and I'm looking for an internist. I called Coastal Internal…read moreMedicine (CIM) and asked to speak to someone about the practice. I was transferred to Jane who identified herself as the front desk person. I asked about the number of medical staff in the practice, and how referrals are handled. Jane wasn't friendly and treated me as if she didn't understand why I would be asking questions about the practice. I asked to schedule an appointment, and Jane told me someone would call me on Monday (it was Friday) to schedule an appointment. I asked if I could make an appointment right then, and she said, "No." I never received a call from CIM. Based on other reviews found on Yelp, and my experience with CIM, I suggest finding another more reliable medical practice.

Unsafe Medical Advice and Lack of Compassion for Senior Care…read more I am writing this to caution other caregivers managing complex medical needs for senior parents. My mother was a patient at this practice, and the experience was deeply concerning. The Medical Advice: When I sought guidance with Jennifer Miller on how to safely wean my mother off a psychiatric medication (Cymbalta) that was causing extreme issues, the provider's advice was to stop it abruptly ("cold-turkey"). I was told to simply "let her go through withdrawals" and take her to the ER for an IV if she began vomiting or became dehydrated. As an advocate for my senior mother, I knew this was unsafe and unacceptable advice. My request to use a slow, compounded tapering method was completely ignored. The Outcome: I had to seek outside specialist care to find a safe path forward. After finding a new care team that supported the slow, compounded taper I had researched, my mother is doing significantly better. The extreme "crash and burn" cycles she was experiencing have stopped, and she is much more alert and present than she has been in months. The Office Environment: The lack of professionalism from Jennifer Miller's nurse was also a major issue. While trying to resolve a critical prescription delay for a medication my mother needs to eat (due to an esophageal condition), I was met with sarcasm and told, "We have other patients." My private concerns were repeated within earshot of others in the office, which was completely unprofessional and dismissive. Final Thought: If you have a loved one with sensitive or complex needs, please be your own advocate. We have moved to a new primary care physician and a psychiatrist who actually listen. My mother is finally in safe hands, no thanks to this practice.

Fast service experienced phlebotomists Clean easy booking…read moreeasy rescheduling Go for all your health Needs

Had to wait a couple hrs. But they were nice . It could have been longer from terrible reviews way…read moreback. I was pleased with reception . Only 7 chairs to wait. A bit crowded but it all worked out. I was getting blood work done for my PCP i n Greensboro. Now let's see how long it takes to get them back. Ty to lab for being true to their word You can check in at Kiosk . Little difficulty the first time but read instructions & you'll be set! U wait till names called & go back to room w/ RED chairs till phlebotomist calls your name. Good to go . Scale of 1-5 I give 4 only for only having 7 chairs in waiting room, u can wait in car & they will get U when ready.‍have a good day Be we'll be safe!

Rude front desk staff. My son had an apt at 3:45 at 4:40 they advised they could not verify his…read moreinsurance ( we have BCBS and it is valid). They walked away from him and refused to help him or I ( via phone). Very unprofessional and incompetent!

The staff here are by the most caring people i've encountered here in wilmington. the providers…read moreactually shown concern for your issues and you do not feel unheard. highly recommend this place for urgent and family care