Incredible incompetence by the PA at the MinuteClinic today. She definitely wasn't hired for skill…read moreand knowledge. She had absolutely no idea how to take blood for a cholesterol check. She ended up jabbing multiple fingers, kept squeezing the finger to get blood, couldn't get it into the tiny glass tube so she probed and scraped the tube over the cut for several minutes. It was excruciating. Then she couldn't work the machine that does the check so she did it all over again. Blood everywhere on the counter and sink. She forgot to give me a gauze pad to stop the bleeding. Told me to just grab one myself. Forgot to put a band aid on and apologized for that too. Dropped stuff. And after all that, blamed the machine because she didn't know how to work it, so all this was for naught. I'll have to do it all over again, definitely somewhere else. I'm pretty shocked, because last year I had a good experience here. But this hire was clearly not vetted by the hiring staff. She is a complete disaster.

Make sure you read the fine print on the service that you want. I wasted a lot of time and was not…read moreable to be seen. Staff were nice and professional but the experience was negative.

In and out for pictures Place smelled nice…read more Worker right up front cleaning so she came right on over to check me out. Good location. Right on the corner. Pin pad can't work without pen but the actual pen is broken.

Well the manager was profiling me as if I were going to steal. Took the deodorant that I was going…read moreto buy, held it at the front like I was going to steal it. We the same color brotha. It be ya own people sometimes.

They were great! The reception guy was no nonsense and efficient. We got in immediately. Tessia and…read moreanother nurse got my information and assessed my injury quickly while putting me at ease, bc I was scared, bleeding and needing stitches. The doctor (I wish I got her name...tiny blonde doctor who had a great vibe and made me immediately confident in her) was masterful. That really is the best word. She thought of the bigger picture while caring for an injury to the hand of a music teacher who plays piano all day. And wrapped me in purple tape to go with my dress.

Not Good. I REALLY wish I had taken 2 minutes and checked Yelp before I trusted Novant…read moreHealth-GoHealth Urgent Care's own website and decided to go see them for a chest x-ray. The clinical staff seemed to be going through the motions. The Medical Assistant's initial question, a generic 'How are you?' while I was clearly presenting with a hacking cough, in an URGENT CARE clinic, felt insincere and failed to establish any rapport. It was a clear, standardized greeting, demonstrating a lack of acknowledgment of my current symptom, and it made me feel like another number in a busy clinic. I don't matter to them. During the intake process, the Medical Assistant demonstrated poor clinical listening skills and communication regarding the detailed medical chronology for which I was visiting the Urgent Care clinic, and gave me a grossly inaccurate summarization of my history, suggesting a lack of attention to detail that is concerning in a healthcare environment. The physical environment of the exam room was alarming, especially for an urgent care facility. The ceiling vent and the adjacent wall had a significant visible buildup of black particulate matter/dust. This represents a concerning failure to maintain a hygienic clinical environment, particularly where patients with respiratory illnesses are being treated. When I pointed out the excessive buildup on the vent, the Medical Assistant engaged in inappropriate professional commentary, attempting to shift blame to the cleaning team by stating, 'because we lease the space, they just will not clean it 'no matter how many times we ask.' This kind of disclosure of internal operational frustrations is highly unprofessional and reinforces the perception that the clinic accepts unsanitary conditions. This was deeply concerning, particularly given that I was seeking treatment for a persistent respiratory issue. I just had to throw in a "And I guess you can't just jump up there and wipe it off yourself" joke. It wasn't a joke. Physician Assistant, Aris de Vries' response to my expressed frustration with the Medical Assistant's poor listening skills compounded the already poor experience. Rather than addressing the communication failure of the Medical Assistant, the PA deflected responsibility by stating she was new and advising me to "show her grace." Furthermore, he diminished the importance of providing a comprehensive history by suggesting I "didn't need to give her as much detail." I am 57 years old. I've had cancer, a thyroidectomy and a brain tumor removed. NOBODY has ever spoken to me like that in any doctor office. And he is just a PA-C. Goodness. I selected this Urgent Care location SPECIFICALLY to get a chest x-ray. Novant Health-GoHealth Urgent Care's website for their Rocky River location shows an x-ray icon under the "Services" section. But, PA-C, de Vries informed me that I would need to travel to a separate facility, down the street, to get the x-ray. When I expressed immense frustration about that, and the misleading information on the website about X-ray services being available on-site, PA-C de Vries acknowledged the issue by stating he had previously raised concerns with management about the "limited X-ray capabilities" at this location--again, unnecessarily disclosing internal operational problems. And showing no empathy for a patient's frustration. Finally, when I repeatedly asked to have the address for the x-ray facility (that he had in his hand!) so I could put an end to the disappointing visit, the PA-C disregarded my request and INSISTED on extending the interaction to "counsel" me through my frustration. His refusal to simply provide the address and allow me to leave demonstrated a profound lack of respect for my time and autonomy. To say that PA-C de Vries is a robot devoid of generosity for a patient's needs would be generous. He is someone in need of some training. Overall, this visit was marked by a complete lack of attention to patient detail, misleading information about core diagnostic services, and a failure to maintain basic hygiene standards. I strongly recommend that the clinic address staff training in professionalism and communication, improve transparency regarding services like X-rays, and immediately correct the alarming maintenance issues. The front desk staff was ok.

The lady at the front just tells people there's a 2 hour wait and they are not busy at all, she…read moremakes it her job to make as many people leave as possible she is absolutely terrible

When I went to the doctor, they were quick and very efficient but when I tried to get my lab…read moreresults, they did not have them ready. The front desk rep said that it would be 2 to 3 days I called on the third day and was told that the results were in but a nurse had to call me back to tell me information. No one ever called me back and I don't think that I should have to call several times just to get lab results. I have not been feeling well and it derailed my time of treatment if anything is going on because I'm not told if there's any results or if there will be medication given or anything like that. It is upsetting that I am not getting proper care in a timely manner. Someone should be returning calls to patients as results are coming in.

this office need new staff. They do not care about the patients no sense of urgency very…read moreunprofessional

I stopped by on a Saturday during scheduled office hours only to find it closed. There was no note…read moreon the door to explain why. I will not go here again.

If I could give this location zero stars, I would. This has been the most disappointing experience…read moreI've had with an eye care provider, and I have been receiving routine eye care since adolescence. My primary concerns relate to communication and professionalism at the front desk, particularly involving the office manager at the Rocky River location. During a recent visit, I was given incorrect information regarding my insurance coverage for an eye exam. I was initially told that I would be responsible for a significant out-of-pocket cost, which understandably caused concern and led me to consider canceling or rescheduling my appointment. When I attempted to clarify this with the front desk, I encountered inconsistent explanations and was informed that I would be charged a $50 cancellation fee. This was especially frustrating given that the confusion stemmed from misinformation provided by staff. When discussing the matter with the office manager, I found her demeanor to be dismissive and unprofessional, which further added to the stress of the situation. Fortunately, after speaking with a member of the financial department, I was correctly informed that my exam would be fully covered by insurance. While I ultimately proceeded with the appointment, the experience leading up to it was unnecessarily stressful and could have been avoided with clear and accurate communication. Additionally, I observed what appeared to be staff discussing patients within earshot of others, which raised concerns about professionalism and patient privacy. I do want to acknowledge that several staff members were courteous and helpful. However, my interactions with the office manager significantly impacted my overall impression of this location. I hope leadership addresses these concerns to improve communication, professionalism, and the overall patient experience.

Very unprofessional front desk experience. I felt tension immediately during check-in over…read moresomething minor, and the situation escalated unnecessarily. I was told to stay at the counter instead of sitting down despite open seating, and was called rude when I questioned it. On top of that, I was repeatedly asked for medical insurance information even after clearly declining and stating I only wanted to use vision insurance. Between the tone, lack of clear communication, and overall experience, I chose to leave before being seen. I would not return.

Very caring staff but long wait usually so bring a book and be prepared. Very willing to work with…read morepatients to meet their needs

Let me start with...I was traveling through the area on a long distance road trip when my allergies…read moreturned into a full blown sinus infection. The pain was making it difficult to focus on the task at hand..driving. So i grabbed a hotel with my dogs. Tried to find an urgent care near where I was staying however everything closed at 8pm. I called a friend who once lived in the area and he recommended this place. So got up early and made it to their office by 8:30 am only to discover a full parking lot. Long story short, they had me in and out in 45 mins. Mind you the waiting room was packed but this place was crazy efficient. I walked out and went to get my prescription filled nearby. All before I had to check out of my room with my dogs!!! This place is great!!! Highly recommended