My rating is based on the Rocky River Rd location and it's so high due to the doctors being so awesome as well as Kim in the contact lense department and a lady who helped administer special tests that I needed (one where you click a button when a dot appears, I that helps determine who it is). There are some other ladies in the office who come across as abrupt, rude and just generally unhappy people. No warm fuzzy going with them at all. The nurse who takes you back to the room is nice enough BUT she is usually in such a hurry that when she asks you questions, she lets you get out a few words before she cuts you off and doesn't let you finish your statement. I am no chatty Kathy. I will answer a question succinctly with the information you need. Please don't cut me off. First, how RUDE and second, it ended up taking even more time because I had to repeat what I had started saying and then finish my statement for her to have the information she needed. How did the rudeness save time? It didn't. Thankfully Drs. Fix and Eckel are AWESOME. I am difficult to get a correct lense because I really need a stronger RX than I have but it gives me headaches so we have to work and find what will work for me. I've seen both doctors over the years but have stuck with Dr. fix overall because she has found the knack for getting the right RX strength for me. So ultimately, I keep coming back because the doctors are fantastic but if it weren't for them, I would go somewhere else because the front staff just make me feel like an imposition when I come in. Maybe that is completely unintentional on their part but I'd like them to be aware of how the make people feel. I'm thick skinned but how about the elderly or people going thru tough times...they don't need to be made feel like that. I only took off one star for that. read more

Called about being sent a bill for services I didnt receive. The office staff was rude and disrespectful when I was trying to ask questions and express my frustration. read more

If I could give this location zero stars, I would. This has been the most disappointing experience I've had with an eye care provider, and I have been receiving routine eye care since adolescence. My primary concerns relate to communication and professionalism at the front desk, particularly involving the office manager at the Rocky River location. During a recent visit, I was given incorrect information regarding my insurance coverage for an eye exam. I was initially told that I would be responsible for a significant out-of-pocket cost, which understandably caused concern and led me to consider canceling or rescheduling my appointment. When I attempted to clarify this with the front desk, I encountered inconsistent explanations and was informed that I would be charged a $50 cancellation fee. This was especially frustrating given that the confusion stemmed from misinformation provided by staff. When discussing the matter with the office manager, I found her demeanor to be dismissive and unprofessional, which further added to the stress of the situation. Fortunately, after speaking with a member of the financial department, I was correctly informed that my exam would be fully covered by insurance. While I ultimately proceeded with the appointment, the experience leading up to it was unnecessarily stressful and could have been avoided with clear and accurate communication. Additionally, I observed what appeared to be staff discussing patients within earshot of others, which raised concerns about professionalism and patient privacy. I do want to acknowledge that several staff members were courteous and helpful. However, my interactions with the office manager significantly impacted my overall impression of this location. I hope leadership addresses these concerns to improve communication, professionalism, and the overall patient experience. read more

Very unprofessional front desk experience. I felt tension immediately during check-in over something minor, and the situation escalated unnecessarily. I was told to stay at the counter instead of sitting down despite open seating, and was called rude when I questioned it. On top of that, I was repeatedly asked for medical insurance information even after clearly declining and stating I only wanted to use vision insurance. Between the tone, lack of clear communication, and overall experience, I chose to leave before being seen. I would not return. read more

I've been a patient of University Eye Associates for 15+ years. I started out with the University location until their customer service became horrid. Switched to the Rocky River location about 2 years ago as it is not far from my work location. Initially when I started going here their service was good but now I think they are even worse the the University location. I've spent the past month calling, going by the office and emailing them in order to get them to renew the prescription for my eye drops as I was getting near the end of current supply and it was time for the prescription to be renewed. I've not heard anything back from the office or my doctor and there is no indication from my pharmacy that they have received an order from my doctor. I am now completely out of my eye drops and will not be putting in any more effort to get them to do what they should have done weeks ago. Yes, today I've officially fired them and and will be going to a new doctor. I honestly don't know what has happened to University Eye Associates. When my coworker recommend them to me years ago, they were great. I actually still like my doctor, but I can no longer deal with these types of issues. Thank goodness this was not an emergency where I needed to see my doctor or I really would be in trouble. read more

NEVER AGAIN! Find another eye care office!! Had a late 15 hour flight coming back from Greece. To get up early with a time difference to a cancelled appointment. The office manager whom is extremely rude Sonia , Was talking to me extremely loud, when a mean look on her face saying she couldn't reach me to verify insurance, which was verified before appointment was made (on the phone) . So bc she couldn't reach me (me being out the country) She cancelled my daughters appointment .I waited over a month for . It doesn't cost , to just be simply nice, understanding, Since covid a lot of business lack customer service and simply being nice . She then proceeded to refer me to another office due to her stating noDr. in this office see anyone for particular eye decease , when I just had an appt 3 weeks ago and my eye Dr. Stated she sees people for this eye disease. Never had an experience in my many years of going to any Dr office and it won't start today!! read more

I was a former patient at University eye associates who was diagnosed with dry eye disease. I was recommended different treatments options for dry eye and I tried it all ! I paid out of pocket cash, roughly $700( on the lower end I can't recall actual price) for a laser treatment that didn't work monthly eyes drops $85 puntal plugs nothing worked! Few months after a worker from UNIVERSITY EYE called and said you're ophthalmologist think you tried "Scleral lenses " which are about $1,500 every 2 years which insurance didn't cover . I personally liked uNIVERSITY Associates at the time because the lot location was convenient. The staff was friendly and they always answered any concerns Even if it was after hours unfortunately, life happens and my four-year-old son at the time got severely sick, which made me miss a lot of appointments with UNIVERSITY EYE . Come to find out my son needed kidney transplant. Which made me miss / reschedule several appointments! Received a letter today that I no longer can be seen there because of my missed and cancel appointments not once Did someone from uNIVERSITY EYE Associates reach out to me in reference to my missed or cancel appointment ? I Personally, think that was unfair ! read more

Nice staff and doctor, but their billing practices are questionable. I've been a diabetic for 15 years and my eyes are fine except for typical age related degradation. This practice did nothing different than all of my previous eye exams, yet they claim it needs to be billed under my medical insurance because I'm diabetic. This results in me paying more than TWICE as much as I would if it were billed under my vision plan. Every other practice has billed my eye exam under my vision plan with no issues. Even the medical insurance representative I spoke with disagreed with their billing practices, they called their billing dept to change it, but they wont change it and my insurance can't force them to change the way it was billed. This practice even claimed its "the law" to bill this way which is not true. This practice is taking advantage of patients with existing medical conditions that are not impacting their vision. Needless to say, I wont be returning. read more

This was my first and last time in this office. I originally picked this office because of all the great reviews--I'm sorry, HOW does this place have 5 stars on Yelp!?!?! I walked in and they had me fill out paperwork--immediately customer service was lacking. I waited a good thirty minutes without anyone saying anything to me. Right when I was about to walk out, they finally called me back. The lady who took me back seemed to be her first day. She asked questions, and I could see her filling them out on the computer--incorrectly. She asked if I had history of high blood pressure, which I said "no" to, and yet she put it as yes. That's extremely dangerous and unprofessional. She also asked me if I wore glasses and if they were bifocal or single range--she didn't understand what those were. She also asked if I had my glasses with me. When I originally made the appointment, they told me not to bring my glasses. She asked me if I was going to dilate my eyes or take a picture and I said neither, and she didn't know if that was okay. She said I had to. At this point, I was done. I cancelled my appointment. The office manager was the ONLY person with an inkling of customer service and was able to explain it to me. Unfortunately at this point, I already had enough of a horrible experience. I walked out of there crying. Please do NOT be fooled by these reviews. Customer service is horrendous here. read more

This place always gets me right! Been going here since I was in high school. They always have some contact lenses for me to try when need a adjustment on something. Definitely recommend the service. read more

The staff at University Eye Associates provided excellent service from the moment I walked into the office and up until I walked out of the office. The wait time to see the doctor was short and Dr.Eckel was professional and explained everything thoroughly. I highly recommend University Eye Associates! read more

This office used to offer very good service to patients. However this has completely changed. They do not answer the phone, they do not return calls, they don't even call back from appts requested online. This will be the last time I ever consider using them. I work too hard for my money & WILL NOT ever give it to someone who clearly could care less about their position in society. If you are considering whether or not to go here let me save you some headache & don't waste your time. I don't see how they even stay in business. What a joke this place is. Something tells me all the staff hate their jobs & this is the end result of that every time. read more

Dr Eckel is the BEST. He always spends a lot of time with me and explains everything in great detail. I recommend this group 100%

I am so never coming back. First it was so hard to schedule an apt without my medical insurance information. Was told in a rude way to return the call when you have this to place you in the schedule. I have vision insurance however it was a mandatory policy to provide medical insurance. After booking the appointment to weeks in advance Come to find out I was never placed in the books on their end. I arrived on time before my time at 4:05 and was told you're not on the books nothing we can do but to reschedule. I stood my ground and spoke with office manager after the front desk assistant said nothing she can do I was able to be seen. The killer part is they told me to sit down and to wait. Not knowing if they would take me or not but to see if their last appointment that was on the books going to come in or not. Even though I was scheduled and on time I was place on a waiting list. ....... either way it worked out Dr.Eckel took me. I am truly grateful for that turns out I've definitely needed this appointment. I called back to check on my glasses and was so told the total was miss calculated it and I need to bring back an additional $40+. again something that was not my fault that I now have to figure out how to come up with that extra money after paying everything in full on my schedule day. I no longer have the extra funds and unsure on what to do at this point. I don't like run around bad customer service or mistakes consistently. I am the one with the short end of the stick. Thanks University Eye Ass. PS. Crystal was the best with picking out glasses. She was very Patient after 5 o'clock. read more

I have had yearly eye exams and get glasses every year. Dr k Fix gives the best eye exam that I have ever had, she explains everything in detail that you can understand she truly cares, every one there does a great job read more

I've been going to the University Eye Associates for the past few years. Dr. Eyler is very caring and gives you the best advice in regards to your eyes! Highly recommend this office. The staff is wonderful! read more

Always very personable staff, and I love Dr. Hamp! He is thorough and doesn't make me feel like an idiot when I ask questions. He takes time to explain things I may have questions about. I highly recommend! read more

Great experience. I used them to get a second opinion of another doctor and was not disappointed. My appointment was seen on time and the doctor did a great job of everything he was doing and seeing. Will definitely go back in the future. read more

My family has been going to University Eye Associates for several years. We recently moved to the Mint Hill area and decided to try the Rocky River location close to our new home. My son has been wearing glasses and sports goggles for 2 years. He was ready to transition to contacts. Happy to report that due to great encouragement and patience by the contact lens fitter he is doing fantastic with his new contacts. The staff was so nice they make you want to come back just to visit. :) I highly recommend Dr. Eckel. He was great with my nervous teenager and husband. Time for me to join his list of new patients as well, in the next month! read more

First time visit for me and my daughter. No wait. Friendly and helpful staff. Great doctor. Good prices.

Dr. Hamp is the best! I loved how close to my house this office is and how they're not pushing you to buy glasses from them or other things you don't need. His assistant was really nice and they have some state-of-the art technology that prevented me from getting my eyes dilated (always a win)! This was a quick and easy visit. I'll be back in about a year or two and they'll still remember me. read more

I've been going to University Eye for over 5 years and I've never been disappointed. From the front desk, to the assistants and to the doctors; top notch!! read more

Dr. Eyler and the staff at the Rocky River location are fantastic. I usually do not have to wait very long in the waiting area. I have followed Dr Eyler to all three locations in the past 15+ years because he is kind, patient, and does a thorough explanation. read more

I went online to book an appointment even filled out all of the new patient paperwork prior to the appointment. The day of the appointment I get there and I am told my appointment was not confirmed and they were full for the day. She lady behind the counter was very rude and dismissive. Rather than taking ownership of their mistake she proceed to blame me for showing up without receiving a confirmation call. I advised her I didn't receive a call telling me they were full for that day either and being my first time coming there how was I supposed to know that? Again she was dismissive, never apologized for their mistake nor did she offer to book me an appointment for another day. I will never go to this location again! read more

I have gone to University Eye Associates for a few years now and I will keep going back - a very friendly staff and and even friendly set of doctors has always been there for everything I need. I had an allergic reaction in my right eye this past week and they fit me in to their schedule and got me setup with drops and new lenses within 24 hours...that's the kind of service I expect out of my eye doctor! I believe they are moving to 485 and Rocky River Rd. at the end of the year, so if you are looking for this practice in the future, the address may have changed. read more

They were able to squeeze us in for an urgent appointment and the check in woman as well as the ophthalmologist were very friendly. The doc did keep us returning for follow ups (we went to 3 of the 4 suggested appointments) but that's expected when dealing with vision problems. read more

The worst ! Brookdale Drive - Rocky River....Always trying to get you to do another eye exam. Took in my son's new prescription in June to make sunglasses. They wanted to do another eye exam today. They said it had been 2 years since last eye exam. I explained to them - I brought in the new prescription in June and you used it on his sunglasses. The lady kept arguing. My son walked out. I called and finally had to hang up. Also, one other time I told them only an eye exam not the doctor exam (due to diabetes) they went ahead and did the doctor exam after I was very clear with them not to do a doctor's exam. Had to have them take it off. My husband's eye exam that was done here was wrong too. Had to pay to have another eye exam. Going elsewhere... Brookdale is the worst for customer service. Let me add: Received a call from the manager, December this morning and she said my son did not tell them that he had sunglasses made in June. I told her, yes he did and so did I on the phone. I told December that they need to look in the computer and her reply was: "thank you for that tip". Another unprofessional smart mouth. All this could have been avoided if they knew how to use their computers. Need some training in customer service too. read more

The entire staff here is wonderful and helpful. If your looking for a place to go for your eye care I highly recommend them. I've been going here for 4yrs now and I have never had a complaint always pleasant and professional from all employees read more

I was very pleased with Dr Hamp. He was very clear and understandable and offered professional opinions about my eye care. I strongly recommend him. His new staff member gave me incorrect information but Dr Hamp corrected the misinformation and said he would speak to his new staff member later. The online appointment request system is awful. I left two requests seeking an appointment. Finally after several weeks my wife received a call on her cell number (although my number was listed on the request form) and an appointment date was set. After the appointment, I requested that the technical staff email an image of my eye. They agreed so that I could share with my internal medicine doctor the next day. I received the images at 345pm (they close at 5) but could not open because the files were either too large or faulty. I sent an email back requesting a new jpg file but never received a response from his staff. Dr Hamp earned an A His staff did not. I returned several weeks later for 2 additional tests. Lisa performed the tests and explained exactly what was expected from the tests. I requested that an email be sent to me with an image of my eyes from a previous visit but asked that it be at a lower resolution. The staff responded as promised and i received the email in a timely manner. read more

I saw Dr. Eckel after a long overdue eye exam was needed he was thorough and kind. The person who booked my appointment over the phone was very nice and made sure I was covered before she makes my appointment. When picking out my need friend( frames) the lady was so nice mad I can't remember her name. Glad I chose this location for my needs. read more

University Eye Associates (Dr. Eyler & Staff) continue to deliver the best eye care in the business.

I have been seeing Dr. Fix for a couple of years and I can't say enough good things about my treatment not only from her, but the entire staff. They all make you feel comfortable and I have recommended them to my entire family. The doctors are very caring and will take the time they need to explain things so that you can understand. Pat D read more

Dr. Eckel was very friendly and knowledgeable! I'll definitely continue to come back!

Don't bother with University Eye Associates in Brookdale unless you want to wait over half an hour to get in and then be verbally abused by the tech that brings you in. These people are so rude. I travel every week and took time off to make an appointment with this place and they see no problem with you wasting half an hour of your time to get in to see a doctor. If I did this to my customers, I guarantee that they would no longer be my customers. Doctors think it is alright if you waste your time waiting to see them, but if it was the other way around and you showed up 30 minutes late, I guarantee you would have to reschedule. There are so many eye places in Charlotte, try another one if you want excellent service because you 'WON'T' find it here! read more

Advice, find another eye care facility. This association start out being patient friendly but slowly you see the professionalism fade.

Don't go this Harrisburg office on Rock River Rd. I have used the University office last 10 years and that place is very good. Last week, I took eye exam at University office and everything was fine. I did not have time to make my prescription glasses on that day I took exam, so I went to Harrisburg office on Rocky River Rd. Don't go this office. Staff were not friendly, service was terrible (probably they do not like Asian). The technician told me that casher would take care so please wait. It appeared that the technician gave the paper work to the casher, but they did not communicate each other (I know because I was 3 feet from them). The technician did not introduce me to the casher and left (went to back of the office). The casher, who did not do nothing, did not proceed the paperwork or called me. So I waited, waited and waited (killing time to look around sunglasses in the shop etc) . Most of all staff went back of the office (no one was in the office for a while) so I was wondering what was going on. Finally, I asked a lady I was waiting for the casher. She said, "I was a casher and I was waiting for you". What? She realized me but she never contacted me at all. What a hell!? By the way, the technician made very simple calculation, and I almost lost $82 if I did not tell her. (The casher did not check the calculation but she just swipe the card and input the total amount that the technician wrote down.) Terrible! read more