I should've gone to Beaufort Memorial -- this place is ridiculous. I waited in the waiting area for…read morehours, and then once placed in a room, I waited a lengthy period of time without seeing a nurse or doctor. It took forever for anyone to even come into the room to ask my name, my concern, or any basic questions. What is the standard of care at Novant Health? This experience was extremely disappointing and not what I expect from a healthcare provider. The older lady at the registration desk were short tempered, unhelpful, and rude. I literally walked out after almost 4 hours of not being seen by a nurse or physician with the exception of going through the initial triage. She was also rude.

I have been there many many times but THIS time absolutely sucked!!!! I am fully insured but had a…read more$50 copay. Funds are running low this week! I have my social security check pending but it has not gone through yet. I could have called in a payment tomorrow. But NO! They wanted payment TODAY or I will be forced to leave! Isn't that illegal? How is that right? I am a long time patient of theirs but this will definitely be my LAST visit!!! Highly disappointed with how this was handled!!

Easy in, easy out. If your feeling sick, this should be your 1st stop. Open 7 days a week...I…read moreposted a pic of the hours.

The PA was great & the receptionist was very nice but I wasn't seen until 1 hour after my scheduled…read moreappointment. Others were seen that had walked in before I was seen & that made my visit 1 hour late. Why schedule an appointment if you are seen in the order you checked in?

We visited the ER for my 14mo baby for dehydration and a high fever. Although I did not walk away…read moresatisfied with the service, nor respected as a person/patient/parent, I can still share a few things that I did like about this ER. Good things first - the security guard at the front desk was pleasant, attentive and helpful when we arrived. The waiting room was quiet, and we were called in very quickly. The first nurse who took our information and my daughter's vitals was efficient and kind, as was the second nurse who spoke to us in more depth about our situation was also very kind. They were both compassionate, respectful of my daughter not wanting strangers to touch or get near her if they didn't have to, and they genuinely seemed to want to help. They even got us a popsicle and juice to try and help soothe my daughter and actively work on hydrating and cooling her down. We didn't have to wait as long to be spoken to as we did in other ERs that we've visited. Now the bad parts - the doctor, I won't mention her name, was one of the rudest people I've ever met. She had the most entitled attitude from the minute she walked in, her tone and body language clearly emanated her opinions. I made it clear that we had been to another ER who sent us away without any solutions and that was why we were in her ER instead. But she made no effort to ease our minds or offer better support. In fact she continuously said their ER was not a full service ER and that any labs done would not be handled like a full service ER and at best it would take 72 hours for results. I advocated for what I wanted, which was fluids to hydrate my daughter, and their response was that my daughter wasn't dehydrated enough (AKA she had to get much sicker before it would be flagged as an issue). She was very defensive in her communication, reacting as if my questions were stupid or redundant. Instead of working with me to be proactive and not make our situation worse, they offered options we didn't agree with and that led us to forego any treatment at all from this ER. This was our choice, but I was incredibly disappointed in their ability to treat a pediatric patient, I felt they were very ill-equipped literally and figuratively. We essentially paid a large sum to sit in a room for 2 hours being rudely "spoken down" to. Obviously you go to the ER when you have no other option, not every ER visit will have the circumstances we had nor the doctor we had (if you're lucky) so take this review as you will. But I do warn anyone with a pediatric patient - prepare yourselves for a rough experience.

Another 6am visit to the ER. Kidney stones this time. Check in was easy with a kiosk. Was roomed…read morefairly quickly and meds administered in a timely fashion. All the nurses were extremely helpful. The doctor on duty even called a specialist to verify my kidneys were not going to sustain permanent injuries due the high readings we was getting. A follow up appointment will be needed to confirm. All in all, excellent staff on duty!!!

I've never had much of a problem at CMC. Until Monday. I was woken up by severe back pain. I…read moretried to wait until I could see my regular doc but it got so bad I just couldn't. I called the rescue squad. They were wonderful. Got to the hospital, there was a girl in my room that didn't acknowledge me, didn't introduce herself, I don't even know who or what position she held. She only spoke to me when I asked a question. She then just left and I was alone in my room for about 20 minutes. The nurse practitioner, Aileen, told me I had a pinched nerve. There was no testing of any kind. No X-ray, no MRI, she didn't even bother physically looking at me. She said I have a pinched nerve and I was free to go. She gave me prednisone. She also told me she was referring me to ortho, and gave me papers with their info on it. It was all wrong. Wrong address, wrong doctor - she didn't refer me at all. And the doctor? A HAND surgeon. I went to the proper orthopedic doctor at OrthoSC. Had X-rays and an MRI. I actually have one slipped disk and one ruptured disk. And the nerve is pinched in two places. I have to contemplate a shot vs surgery, which would happen anyway if the shot doesn't help. I was not taken seriously at the ER, I was dismissed with no proper care or testing. And I was incorrectly diagnosed. I'm disgusted. This is not how you should treat patients. It totally discolored the good experiences I've had. And I should thank them for the extra pain time because you know, it is "just" a pinched nerve. I'm angry.

FRAUDULENT BILLING PRACTICES! Update on this review: CMC hospital is still billing me to this day…read more In fact, now their anesthesiologists has joined the party, and is also billing. PLEASE STOP BILLING ME. GET IT TOGETHER CMC AND FIX YOUR BILLING SYSTEM ONCE AND FOR ALL. I have a balance of 87.10 on my account and now the new anesth. bill. Once again, I have two insurance policies. If any balance remains after the first policy pays, the second policy pays the rest. This is the first time in over 20 years that I have EVER had this problem - only with CMC. Please have a heart, please fix this. My mom is worn out from trying to help me with this. 15 calls now. The supervisor in billing promised to take care of this, yet the stress continues. I would have given this hospital five stars, but because of there billing department they deserve a 1 star rating. I had nasal surgery October of last year and I am not supposed to be billed at all because I am on dual insurance coverage. What one does not pay, the other does. Dr. Darin Sutton was a great doctor but the billing at CMC is awful. My mother has called in 10 times now. Today we spoke with Destin, before that it was Rose, Tammy, Brittany, and a bunch of other staff in billing. We were told many times to call our insurance, although my insurance said that the hospital/office should not be billing or bothering me at all. My mom has spent lots of time trying to get this fixed, but I still show a balance. The last lady my mom spoke with actually said that the bill would go to collections if we don't pay. I have never been billed for a dime from any doctor or health office. My insurance pays for all of my medical needs. This is stressful and neither of us would use CMC again. Another 45 minute call begging for CMC to file the claim, and stop billing us.

Very nice and prompt front staff. Very noticeable lack of…read moreurgency though with this entire place. when I arrived around 2:00 there were maybe 5 cars in the lot. I wasn't even brought into the back until 6:00! It's 6:30 now and still no Dr. has came to speak with me. Makes me feel very undervalued

Can't say enough about my visit today. Went in sick as a dog, dreading that it was an urgent care…read more To my surprise, the minute that I walked in, there was peace that set me at ease. Chris at the front desk couldn't have been more helpful, as were both of the assistants that triaged and helped with procedures. Dr. Cindy was amazing: professional, competent, wise, terrific bedside manner. Everything was fast and expedient, a definite 5 stars!!!! Thanks girls, you were a blessing in a time of need.

I have been with Dr. Crystal Coates Gal for 10 years. She is…read morea exceptional practitioner who will listen and evaluate patients. I would highly recommend her.

I love this office so much, they provide the best care I've had. Been going for a couple years…read morenow. Recently had short notice that I was going to need to take a flight- I am terrified of flying due to recent crashes. I called and got an appointment in 2 days, my doctor was understanding and compassionate and validating. I was able to have medication for my flight the same day. I'm on my flight home now feeling great and not at all afraid. Truly a lifesaver, I am so grateful for the professionals here! You all are incredible at what you do! Not to mention, had bloodwork done about a year ago and discovered the only person that can have me in and out of that chair within one minute without me passing out. Amazing staff, amazing work!!

My daughter went here after feeling flu like symptoms for nearly 4 days. Neg for flu & covid. Was…read moresupposed to send in prescriptions for 2 things. They were never sent. Two days of calling and leaving messages with no response. She is an out of state college student so has no ability to go to her own Doc. Shameful lack of care and follow through. Avoid this place.

Whoever the PA named Susan is she is VERY RUDE she didn't treat my granddaughter just keep saying…read morewhat do you want me to do and take her to pediatrician who is closed on Sundays. Called the office manager and left messages never got a call back. How do you see a pediatrician when there closed and the child is sick?