I am out of town, on vacation, with health issues. Was looking for an urgent care to receive…read moremedical assistance, overall this one had the best reviews. After visiting this urgent care 100% understand why. The staff was amazing and very welcoming. I had no anxiety in the office whatsoever, the receptionist was very open to answering any questions I had and very patient with me. Along with the nurses assistant walking me through everything, and the nurse practitioner was very adamant about finding a solution to my problem. Which made me feel a lot of relief about the experience. This is one of the best urgent cares I've been to in my lifetime. I would recommend this experience to anyone if needed, of course.

Honestly, the doctor that met with me (works part time), was THE MOST THOROUGH doctor I've ever…read morehad. Not only did he address my issue, but he also taught me some things about maintaining my health! I genuinely wish I'd met this man 10+ years ago, but better late than never, I'd suppose!! I forgot your name, but thank you, Doc!

I should've gone to Beaufort Memorial -- this place is ridiculous. I waited in the waiting area for…read morehours, and then once placed in a room, I waited a lengthy period of time without seeing a nurse or doctor. It took forever for anyone to even come into the room to ask my name, my concern, or any basic questions. What is the standard of care at Novant Health? This experience was extremely disappointing and not what I expect from a healthcare provider. The older lady at the registration desk were short tempered, unhelpful, and rude. I literally walked out after almost 4 hours of not being seen by a nurse or physician with the exception of going through the initial triage. She was also rude.

I have been there many many times but THIS time absolutely sucked!!!! I am fully insured but had a…read more$50 copay. Funds are running low this week! I have my social security check pending but it has not gone through yet. I could have called in a payment tomorrow. But NO! They wanted payment TODAY or I will be forced to leave! Isn't that illegal? How is that right? I am a long time patient of theirs but this will definitely be my LAST visit!!! Highly disappointed with how this was handled!!

Easy in, easy out. If your feeling sick, this should be your 1st stop. Open 7 days a week...I…read moreposted a pic of the hours.

The PA was great & the receptionist was very nice but I wasn't seen until 1 hour after my scheduled…read moreappointment. Others were seen that had walked in before I was seen & that made my visit 1 hour late. Why schedule an appointment if you are seen in the order you checked in?

so I walk in with my six-year-old son today from a head injury and it took 45 minutes for anyone to…read moreeven ask what happened I had to sign in on the kiosk and just wait. then I wait another two hours to talk to the doctor which told me that him being sleepy after the fall was a myth and that's not what we look for anymore with a concussion and he asked me if he threw up and told me to come back if he throws up. More than once, but didn't do the eye test on him with the light. didnt do vitals ... didn't do any kind of test on him ....And barely even looked at him and also before the doctor came in I was waiting to go to the bathroom because I didn't want to bring my son with me to the bathroom in case somebody came and I was trying to get somebody's attention to help and everyone kept side eyeing me and not even asking me if I need anything.... Then registration came and dropped off an iPad for me to fill out my information.... I'm not sure why she even works here if she's just gonna hand iPads to people. Then she came back and asked me if I need help and I said yes, and she pressed the thing on the iPad to video Call somebody....

We visited the ER for my 14mo baby for dehydration and a high fever. Although I did not walk away…read moresatisfied with the service, nor respected as a person/patient/parent, I can still share a few things that I did like about this ER. Good things first - the security guard at the front desk was pleasant, attentive and helpful when we arrived. The waiting room was quiet, and we were called in very quickly. The first nurse who took our information and my daughter's vitals was efficient and kind, as was the second nurse who spoke to us in more depth about our situation was also very kind. They were both compassionate, respectful of my daughter not wanting strangers to touch or get near her if they didn't have to, and they genuinely seemed to want to help. They even got us a popsicle and juice to try and help soothe my daughter and actively work on hydrating and cooling her down. We didn't have to wait as long to be spoken to as we did in other ERs that we've visited. Now the bad parts - the doctor, I won't mention her name, was one of the rudest people I've ever met. She had the most entitled attitude from the minute she walked in, her tone and body language clearly emanated her opinions. I made it clear that we had been to another ER who sent us away without any solutions and that was why we were in her ER instead. But she made no effort to ease our minds or offer better support. In fact she continuously said their ER was not a full service ER and that any labs done would not be handled like a full service ER and at best it would take 72 hours for results. I advocated for what I wanted, which was fluids to hydrate my daughter, and their response was that my daughter wasn't dehydrated enough (AKA she had to get much sicker before it would be flagged as an issue). She was very defensive in her communication, reacting as if my questions were stupid or redundant. Instead of working with me to be proactive and not make our situation worse, they offered options we didn't agree with and that led us to forego any treatment at all from this ER. This was our choice, but I was incredibly disappointed in their ability to treat a pediatric patient, I felt they were very ill-equipped literally and figuratively. We essentially paid a large sum to sit in a room for 2 hours being rudely "spoken down" to. Obviously you go to the ER when you have no other option, not every ER visit will have the circumstances we had nor the doctor we had (if you're lucky) so take this review as you will. But I do warn anyone with a pediatric patient - prepare yourselves for a rough experience.

Dear Customer Service,…read more I am writing to express my disappointment with the care and treatment I received in the CMC Emergency Department on Sunday, August 2, 2026, at approximately 8:30 a.m. Before I begin, I want to make it clear that I have always had outstanding experiences with CMC. About three and a half years ago, when I moved to this area, I decided that CMC would be my healthcare provider because every doctor, nurse, and staff member I had encountered was kind, compassionate, and made me feel welcome. Unfortunately, my experience in the Emergency Department was completely different. When I arrived, the gentleman working at the registration desk did not acknowledge or greet me. I had to approach him and ask if this was where I needed to register. Instead of welcoming me or asking how he could help, the first thing he told me was that there were a lot of people waiting, there were no beds available, and that I would have a long wait. He repeated this several times throughout our interaction. At the time, there were only about five people in the waiting room. Whether there were five people or fifty people should not matter to someone seeking emergency medical care. Patients come to the Emergency Department because they are worried about their health, and hearing repeatedly how long the wait will be only adds to their anxiety. While checking me in, I explained that I was experiencing chest pain that was radiating down my left arm. His response was, "I don't care about your arm. Tell me more about the chest pain." I understand that he may have been trying to focus on the most urgent symptom, but the way he said it was dismissive and lacked compassion. There are much more professional and caring ways to communicate with a patient who is frightened and not feeling well. The night before, I had spoken with the on-call physician, who advised me to go to the Emergency Department because of my symptoms. Since it was late at night, I told the doctor I would come first thing in the morning unless my condition became worse, in which case I would call an ambulance. I tried several times to explain this, along with my other medical concerns, but I was never given the opportunity. In addition to my chest pain, my legs and feet had become extremely swollen. My physician, Dr. Boykin, had prescribed medication to help reduce the fluid buildup because there was concern that my kidneys might not be functioning properly. The medication was not helping, and that was another important reason I came to the Emergency Department. Unfortunately, I felt as though no one wanted to hear about those concerns. After my EKG was completed and I was told I was not having a heart attack, I became so discouraged by the way I had been treated that I decided to leave without receiving further evaluation. Looking back, I realize that was probably not the best decision, but I simply no longer felt comfortable staying. No patient should ever feel driven to leave an emergency department because they feel dismissed or unwelcome. I also heard a nurse yelling loudly in the background while I was checking in. I do not know what the situation was, but from a patient's perspective, it came across as chaotic and unprofessional. I understand that emergency departments can be extremely busy and stressful. I also understand that staff members deal with difficult situations every day. However, those circumstances should never prevent patients from being treated with dignity, compassion, and respect. I do not know the name of the employee who checked me in. He was a gentleman with gray hair working the registration desk that Sunday morning around 8:30 a.m. I ask that you identify him and address this matter appropriately. Whether that involves coaching, additional customer service training, or another corrective action is your decision. I simply do not want another patient to have the same experience I had. Again, I want to emphasize that this complaint is not about CMC as a whole. My experiences with your physicians, nurses, and office staff have consistently been excellent, which is exactly why this incident was so shocking and disappointing. I would appreciate hearing from someone regarding this matter and learning what steps will be taken to address my concerns. Thank you for taking the time to read my letter and for considering my feedback. Sincerely, Rob H 11-01--64

FRAUDULENT BILLING PRACTICES! Update on this review: CMC hospital is still billing me to this day…read more In fact, now their anesthesiologists has joined the party, and is also billing. PLEASE STOP BILLING ME. GET IT TOGETHER CMC AND FIX YOUR BILLING SYSTEM ONCE AND FOR ALL. I have a balance of 87.10 on my account and now the new anesth. bill. Once again, I have two insurance policies. If any balance remains after the first policy pays, the second policy pays the rest. This is the first time in over 20 years that I have EVER had this problem - only with CMC. Please have a heart, please fix this. My mom is worn out from trying to help me with this. 15 calls now. The supervisor in billing promised to take care of this, yet the stress continues. I would have given this hospital five stars, but because of there billing department they deserve a 1 star rating. I had nasal surgery October of last year and I am not supposed to be billed at all because I am on dual insurance coverage. What one does not pay, the other does. Dr. Darin Sutton was a great doctor but the billing at CMC is awful. My mother has called in 10 times now. Today we spoke with Destin, before that it was Rose, Tammy, Brittany, and a bunch of other staff in billing. We were told many times to call our insurance, although my insurance said that the hospital/office should not be billing or bothering me at all. My mom has spent lots of time trying to get this fixed, but I still show a balance. The last lady my mom spoke with actually said that the bill would go to collections if we don't pay. I have never been billed for a dime from any doctor or health office. My insurance pays for all of my medical needs. This is stressful and neither of us would use CMC again. Another 45 minute call begging for CMC to file the claim, and stop billing us.

Very nice and prompt front staff. Very noticeable lack of…read moreurgency though with this entire place. when I arrived around 2:00 there were maybe 5 cars in the lot. I wasn't even brought into the back until 6:00! It's 6:30 now and still no Dr. has came to speak with me. Makes me feel very undervalued

Can't say enough about my visit today. Went in sick as a dog, dreading that it was an urgent care…read more To my surprise, the minute that I walked in, there was peace that set me at ease. Chris at the front desk couldn't have been more helpful, as were both of the assistants that triaged and helped with procedures. Dr. Cindy was amazing: professional, competent, wise, terrific bedside manner. Everything was fast and expedient, a definite 5 stars!!!! Thanks girls, you were a blessing in a time of need.

I love this office so much, they provide the best care I've had. Been going for a couple years…read morenow. Recently had short notice that I was going to need to take a flight- I am terrified of flying due to recent crashes. I called and got an appointment in 2 days, my doctor was understanding and compassionate and validating. I was able to have medication for my flight the same day. I'm on my flight home now feeling great and not at all afraid. Truly a lifesaver, I am so grateful for the professionals here! You all are incredible at what you do! Not to mention, had bloodwork done about a year ago and discovered the only person that can have me in and out of that chair within one minute without me passing out. Amazing staff, amazing work!!

I have been with Dr. Crystal Coates Gal for 10 years. She is…read morea exceptional practitioner who will listen and evaluate patients. I would highly recommend her.

Not only is the wait time too long but the staff is not considerate of the hearing impaired and the…read moretelephone communication is a joke. They tell you they are taking care of something for you over and over again and it never gets done. I would like to find a better place to go for my urgent care needs.

My daughter went here after feeling flu like symptoms for nearly 4 days. Neg for flu & covid. Was…read moresupposed to send in prescriptions for 2 things. They were never sent. Two days of calling and leaving messages with no response. She is an out of state college student so has no ability to go to her own Doc. Shameful lack of care and follow through. Avoid this place.

Coastal Cancer Center radiology Conway, South Carolina. I really don't think I can express how…read moregrateful I am to the entire staff my Doctor Dr. Andersen is a terrific young man and a very knowledgeable caring Doctor and as for everyone of the young ladies that worked in the back where I would received my radiation treatments well Everyone of them. every treatment would greet me with a great big bright happy smile on their faces on top of that they were the most caring helpful young ladies they would take their time and help get me positioned for the treatment and at the end of the treatment the smiley girls would reappear in the treatment room and see me off man I sure am going to miss that and last, but not least Tom the sour patch kid thank you, Tom I appreciate it, buddy my final conclusion I hardly ever say anything nice about anything. My wife would back me up with that statement, but every once in a while. you'll find something great Coastal Cancer Center radiology. #1 This is one happy patient and for all of the smiley girls in the treatment room who convinced me to grow my hair long in order to become Fabio Thank you

Good doctor but staff leaves a lot to be desired. Note to staff - please be clear when you are…read moremaking an appt for a patient and it's with a nurse and not the doctor. Patient should know what to expect at an appointment and who they are seeing. And, most importantly, CLEARLY COMMUNICATE with patient as to what are next steps during the appointment. Don't take a patient (a cancer patient, no less) and sit them in the Treatment Room with no explanation as this causes unnecessary stress to the patient - is the patient to expect a treatment or therapy that the doctor didn't discuss with them previously? am I in the wrong place? what type of treatment are they giving me? ONLY TO FIND THAT THEY HAD AN APPT WITH THE NURSE, UNBEKNOWNST TO THEM, AND WERE SIMPLY SAT IN THE "TREATMENT ROOM" to wait for a nurse to read them their lab results. Additionally, the staff is terrible at submitting prescription dosing instructions - thankfully, the CVS pharmacists are incredibly wonderful and called the office 3x trying to sort out and clarify the instructions. Do better and be more professional. And, note, to all local doctors and staff - ALWAYS INTRODUCE YOURSELF - "I'm Nurse/Doctor/Medical Assistant xxxxxx" so that way we know who you are and how you will be assisting us during our appointment. This is not only a simple courtesy but a professional practice that should be used.