We came in to the Diagnostic Clinic walk-in clinic Friday afternoon. My wife is absolutely my…read morepriority #1! Everyone we encountered was professional and we were quickly seen by Kelly Sommers. She asked questions, provided excellent care quickly and really impressed us! Thank you Kelly! If we need quick care again, we are sure to come here! Life is good with excellent medical professionals!

WINTER HAVEN OFFICE - BEWARE! I informed the doctor that I was there for a wellness visit. I need…read morethem to code as a wellness visit so that I can get the credit from my insurance company. Instead, the physician coded the visit as a new patient visit. When I got the bill, I called their billing service, and she was very rude and wouldn't let me know how the visit was coded. I am the patient. Then I called several times to the office and no call back. After two bill they sent my husband to collections. which made no sense. Just because my husband is the primary card holder, I was the one with the visit. Also, I was supposed to have a follow up on one of their providers and I never receive a call. The office staff state a phone call was made, if so, then why I don't I have a voice mail.

No customer service usually no one working even when you schedule an appointment no one there…read moreterrible terrible terrible clinic The people coming to you are sick don't you understand that.

so, my wife made an appointment online for my son and me. nothing crazy, just the flu or something…read more we were both seen at the same time. a week later we see that they pulled almost $500.00 out of our account without any notice. they submitted my insurance correctly but for some reason submitted my sons through a different insurance company which has nothing to do with us (not sure why, being we are both on the same policy). here we are a month later and of course once they submitted it correctly the insurance covered everything. now we have to go back and forth to get the money put back into our account. they are simply dragging their feet and of course it is going to take 10 days to review it and another 10 days to refund it. not sure why they even tried to submit one to a different insurance co and how they can just take what they want out of someone's bank account without any notice. seems like a scam to be. BE AWARE

This is my second visit here. I feel grateful that we have this in our town. The doctors and…read morestaff have been wonderful

Do not do their weekly weight loss program. Over an HOUR wait with an appointment for a quick shot…read more They don't care and will put walk ins ahead of you making you wait an hour or more when you're paying for GLP 1 weekly. I've also been in a waiting room with no one there and waiting more than 30 minutes. I do not recommend them.

Every one was nice and respectful! Explained everything and answered all our questions and…read moreconcerns. The front desk person was very helpful and explained everything we needed on check in. The Dr was very informative and helpful. He went above and beyond to make sure he got our medications correct with all our underlying health conditions! When the need arises we will definitely use this location again. Everything was easy from making the appointment to checking in and getting the work notes extended when we hadn't recovered from COVID yet. The doctor was very knowledgeable and helpful.

I highly commend Bari Berger for giving patient care over and above the call of duty. I urgently…read moreneeded the X-ray results from April 14th, 2025 in order to rule out fracture and resume more regular activity. Bari worked relentlessly to have the Radiology department read the results on Good Friday. Solely through Bari's efforts, I had that report through messages from Bari. Urgent Care has a great asset in Bari and should be commended. Besides Bari, the staff at two clinics I visited on April 14th, were friendly and effective.

This is a great find. Since many of my docs are within the Advent Health system, the doc here had…read moreaccess to my medical history, meds etc. I had a really bad sore throat but my primary doc was booked and just couldn't fit me in same day. Instead they offered to make the appointment for me at this facility same day. I got the attention I needed and the doc was extremely thorough and spent quite a bit of time with me. It was great.

One of the worst Primary Care groups,right next to retirement communities,The staff changes every…read moreweek,They have too many patients.They suck.Would not waste my time going to some place they cannot take care of you,the Doctor we saw today was a total DUMBASS.They tried calling us after the appointment that referral for a specialist.We made the appointment with the specialist 2 weeks ago.Totally nobody has a clue,Jump in the water if you dare.

After setting an appointment to see a doctor online I reported to the store at the appropriate time…read morefor my appointment. I signed in as told and sat down and waited. No one ever came out for over an hour so I finally went to the pharmacy and I asked if anybody was working at the clinic they told me they have nothing to do with the clinic but that they would call and see if anybody was there. They did call no one was there. I was very sick with pneumonia come to find out as I had to leave and go to another clinic and wait there for an hour and a half to be seen and finally received my medication. I would not normally make a review mistakes happen however this is the second time in two different states I made an appointment to go to the clinic and no doctor was there to greet me no one at all was working there this is

I will never go to CVS or CVS Minute Clinic again!…read more I went in because I was not feeling well. I was given a COVID test and a FLU test. Both came back negative. The nurse practitioner gave me a prescription for a syrup to help with the systems. I gave her my insurance card, and she told me I owed nothing. CVS Minute Clinic billed my insurance company for over $600.00. They then withdrew $238.51 from my debit card for the amount insurance did not cover. FOR WHAT??? This is DISGUSTING! CVS is what is wrong with this country. GREEDY! I hope they are happy with themselves! They lost a long-time customer! Lori S

The blonde front desk lady is rude and unhelpful. Very quick and irritated found out later on I…read moreshouldn't have paid as much as I did but I felt rushed when no one else needed to be helped. But everyone else was very nice and helpful.

please please please, hire someone who knows how to put in an iv. you will make tons of money if…read moreyou hire someone who knows what theyre doing.

This place is the best !! Excellent in every way!…read more Everything from the reception to the care quality is absolutely the best. I suffer from a sprained wrist and went to two other Urgent cares in the area, but none is even close to STATMED at Countryside Mall. Not only were they able to see me in a timely manner but they were able to do X-Rays on site (on a Sunday!) and provide a prescription to help with the pain. Thank you Rachel and Jennifer and everyone else who helped. In addition, they recommended that I see an Orthopedic doctor and gave me the name of one that took me on short notice, because I was referred by STATMED. If you need help, don't hesitate to use this wonderful facility.

Had Weather related Migraines with auras two days in a a row Christmas Eve and Christmas day. Had…read morenot had these for over 14 years came out of the blue doctors offices are open during the holidays so I went to Stat med urgent care in Countryside Mall. From the very start, the staff, the physician's assistant, the nurse, everybody was reasonable, understood exactly what my problem was, took excellent care of me, prescribed the right medicine, and had me in and out of there lickety-split. I'm so grateful for the excellent treatment I received. I picked up my prescription, and now I have my pills on hand in case I get another one of these strange migraines. Highly recommend this practice.