Showed up at opening (8am) , wasn't seen until 9 and has only been seen by a nurse. 9 month old…read morebaby was tested for the flu. After not getting any real information, we went to a different urgent care and was diagnosed with a double ear infection. Said they could've spotted it easily if they looked.

I had the flu. When I arrived, I had to fill out a really long questionnaire on my phone and upload…read moremy ID and insurance cards which just stinks when you feel lousy. The reception staff didn't do much at all. The 2 TVs were blaring two different shows AND the staff were scrolling through reels on their phones. Too much chaos and noise in a lobby when you feel lousy. The Physician's Assistant was really really nice and professional. I would give her 5 stars for her knowledge and excellent care. However, her nurse had some really long nails that just kind of grossed me out when she was taking my vitals and giving me an inhaler. Nails inevitably have some nasty bacteria living under them unless you scrub them every wash with a brush and long colorful nails have no business in an urgent care setting. She didn't wear gloves, nor a mask and she never washed her hands or applied sanitizer in front of me. She asked me if I got the Covid shot and when I said no, she gave me a comment under her breath that the vaccines didn't work anyway. My husband ironically had the exact same things to say about her when he went in the day prior for the flu. I don't think politics, unscientific based beliefs, not poor hygiene have any business interfering in the service an urgent care provides to sick patients. I think a waiting room should make sick patients feel calmer and not overstimulated by auditory noise coming from multiple TVS and staff phones. This location is a mile from my house and brand new but based on my very first experience, I didn't get the impression anyone but the PA was very concerned about providing excellent patient-centered care. I don't think I would return unless I was very sick and desperate.

Competent! Professional! Friendly! Wonderful experiences despite my situation at the time!…read more Since moving to Frederick in April 2024 I have been to Winding Cross 3 times, once for a minor thing and twice for flu and Covid. * Each time, I made an online appointment for same-day care * Each time I received care within 5 minutes of my appointment time. * Each time the care was intelligent, compassionate, professional and proved to be completely effective. EXCELLENT SERVICE! Thank you for the care I received! I could not be happier! I have seen there reviews, and all I can say is I also run into Karens.

Awesome staff and treatment team. Short wait time,…read morestreamline admitting. Highly recommend.

Been going here for years now for a specific reason and even started using them as my primary care…read morethen they just shut down one day with no notice and refuse to provide my much needed medications which who knows what will happen now. They run a Suboxone clinic here and many people are going to relapse and overdose and they don't care. John

I love this urgent care! Staff is super nice and helpful. Doctors are amazing and attentive. Don't…read morehesitate!!

COVID tests....forget it. I've been waiting 12 days for results. At first they said the backlog for…read moreresults was 5-7 days. When I was finally able to speak to a human they told me the backlog may be 10 days, but to keep checking My Chart. I am at 12 days now. I traveled out of state for a funeral and wanted to make sure I was not positive. So much for that idea!!

They are quick,fast, amazing and knowledgeable!!!!!! My whole family went and they were treated…read moregreat and the doc was fantastic.

The female Minister is a big discrace to the cloth. She doesn't wear the proper black outfit that…read moremost Ministers do. She is a beautiful big woman,but dresses like she going to a Night Club !!! She very rude and show proper concerns for your Health Health. *** On my mind she should be fired ASAP. With no pension !!! ................................................. This Hospital owners and upper Management get paid too much money$$ while the Staff , Nurses,Tech's do all the work, this Hospital is short Staffed for as big of a complex it is.They charge you too much money. They need to hire more Staff in All Departments. Especially the ER. You can not even use there cafeteria anymore. By the time the nurse gets permission to give your Meds that must take on time you can have a seizure or a panic attack or allergic reaction Even a stroke or a heart attack because they are so short-staffed. Recommendation don't go to this hospital go to another city where you get proper care !!!

Avoid coming to this hospital, 3 hours in the emergency room in an empty weiting area. No body…read morecares and looks like no body knows anything.. if you ask a question they do not have an answer. Those 5 stars are probably from the employees.

I haven't had problems getting a sick visit, the nurses in the NICU recommended the practice to us…read morefor our then preemies. We're consistently getting info about their health and no problems with medication.

We have been going to this practice for over 2 years, when you need a sick appointment, it is…read moredifficult to get. They require you to call back at 2PM to make an appt for after school, even though their hours are until 7pm (on Tuesdays). I am not sure why they are being so difficult, it is 11:29 and they won't make an appt for later this afternoon unless I call back at 2. ?? Was told to go to urgent care.... just not a practice that accommodates working parents who can call multiple times during the day to get an appt. what is the point of having a pediatrician who refers you to urgent care? That is where we ended up going. No one has reached out to speak to me about this issue other than deny they told us to go to urgent care. The person who took the call told me that and the manager was shocked when I told her. They don't deny that working parents don't have all day to call and beg for an appointment. The manager, not the person who answered the call, offered to call or email me at 2. Like I told her, I was in meetings at 2 and could not answer an email or take a call. Just a terrible practice compounded by lying receptionists and a sick kid.

When I arrived, I was greeted so warmly by the front desk staff. The receptionist was such a lovely…read moreperson, and her positive energy immediately made me feel more at ease. I was seen very quickly..I only waited about 5 minutes, maybe even less! My kitten had been refusing to eat, so I was really worried. The veterinary team took great care of him. They examined him thoroughly, gave him the shots he needed, and treated him with so much kindness and compassion. The vet technician was wonderful, and the veterinarian herself was incredibly caring and patient. They answered my questions and made me feel like my baby boy was in good hands. I'm so grateful for the care they gave my kitten, and I'll definitely be bringing him back here if he ever needs veterinary care again. Thank you all for helping my little boy!

From the lovely lady doing intake to the Tech Gabriel, to Dra.Nolan and another lady staff...all…read morewere so kind in a stressful health concern. Spotless urgent care, convenient location, and we highly recommend excellence in care! If you have an urgent matter you will be in good hands.