I am so excited for Lori, Amy, and the entire Cook Hearing & Balance team!! How exciting! A brand…read morenew office/location and a grand re-opening party today to celebrate along with it! I can't begin to tell you how important this team is to me...Lori, I truly value you and support the Cook Hearing & Balance accomplishments over the years. Every one of them has been well deserved and I'm so very happy for you! You have been instrumental in balancing the challenges experienced with my hearing loss and so tirelessly dedicated to me over the years. I can't imagine calling anywhere else home, for these ears:) Amy and the entire team have provided impeccable customer service beyond expectation every time I enter the doors, and this office is no short the word family to me. Thank you all for your dedication and super happy to be celebrating this milestone with you. Love ya'll

No waiting, I was able to meet with provider very quickly. Very comprehensive hearing test and…read moreKylie was excellent at explaining the results.

Nothing can improve the quality of food given here. They need quality and quantity fixed.read more

Dr. Slater is a wonderful doctor who listens, explains, and actually wants to help me. I've been to…read moremany specialists in the past two years and Dr. Slater is the only doctor who has actually helped with my head pain, ear pain, dizziness, tremors, vertigo, and tinnitus. I saw three neurologists who didn't even offer to help me with anything related to my POTS diagnosis. Dr. Slater's staff is also the best. They are very kind, knowledgeable, and helpful every single time I have an appointment and Liz always treats me like a friend.

I felt the need to sign up on Yelp just to write this review. Last year I attended an educational…read moreseminar for the Sun City Hearing Loss group, and had the fortune to hear Dr. Peterson speak. Now, being in Sun City, we get a lot of hearing aid dealers that come in and try to get us to buy this or that, but this was not one of those talks. In this particular seminar Dr. Peterson explained in depth how our ears work, how hearing aids really work and what tinnitus is. At the time it was evident that we weren't listening to your average hearing specialist. She came back some months later to talk about hearing loss and how that affects Alzheimer's and Dementia, and since that time members of her staff have come to talk about balance disorders and other things. She is one of the most intelligent individuals I have ever had the great fortune to meet. I know that going to Great Hills ENT and the Hearing & Balance Center of Austin is a bit of a drive from Sun City, but I can not stress how much it is worth it. I am pretty sure my wife and I would drive from Houston if we had to to visit this clinic. The staff is friendly, and remembers your name. The providers are thorough and never once make you feel like you are a number. On my initial visit I had questions about my existing hearing aids and if they needed to be replaced. She was honest about my loss and the state of my aids, and at the end of the day fixed what I currently had instead of trying to get me to get new hearing aids (like three of the clinics in Georgetown). It is a small private practice, so know that sometimes its hard to get someone on the phone, but they will call you back. The doctors here practice medicine the way it should be done!!

From the owner: Central Texas' ONLY multi-specialty Hearing & Balance center. As a division of Great Hills ENT, we…read morespecialize in general ENT, hearing loss/tinnitus treatment, balance assessment and vestibular/gait physical therapy. We are a small, personal, ENT practice with 1 otolaryngologist, 2 audiologists and a physician assistant. We treat all people with respect and provide appropriate care. For your convenience we partner with Phonak, Siemens, Starkey, Oticon, GN Resound and Widex to ensure that your personal needs are addressed with the latest hearing aid technology. We also provide balance/vestibular testing and a full vestibular/gait physical therapy rehabilitation center. We care about our patients and want you to have the best experience possible.

This is an efficient office. Office and medical staff are both professional and easy to talk to…read more It was easy to check in and out.  My estimate for the visit was given, which was greatly appreciated. After a brief exam, Dr. Young was able to investigate my problem and come to a solution to help me.  I left feeling confident I would be feeling better soon. Now that time has passed, I can say I do! If you are in North Austin/Cedar Park, I recommend this medical practice for your ENT needs.

We previously gave this place 5 stars but it has definitely went downhill. Our last 4 appointments…read morehave been a complete nightmare. 1) made an appointment to start immunotherapy. Upon arrival they said they won't have that available until end of January (I came sometime in January as per the doctor mentioned previously). I definitely informed the person when I made the appointment and she never said anything. Paid copay for nothing. 2) came back late February or March for the same service and they inform me I needed to make an appointment via some special department for it. Well again, no one told me when I made the appointment and I was very clear when I called. I got visibly upset so they refunded my copay. But still, lots of time wasted with the driving and waiting. 3) third time we waited over an hour for our appointment. Because we love dr nason we let it slide. 4) third time we waited over an hour again. When it's back to back bad service, we need to reconsider finding another clinic. This is a total disrespect for people's time.

Today I was sad to learn that Dr. Margaret Hutchison has passed away. She was really great doctor!…read moreHer business was bought by Hearing and Brain Centers of America.

Professional service, knowledgeable on various types of hearing aids. Excellent presentation of…read moretest results. Accurate analysis of my hearing loss . Provided recommendation on what brand would work . Tinnitus addressed . Margaret's experience maid me feel very confident on her ability to direct me to make the right choice!

If i had 0 star i would pick that. Worst service rip off Charlotte says she is the manager so rude…read moredoes not know how to talk to people stay away from this place. I saw a Dr told him the work i do can't make the appointment. She said she will still charge. Worst place i have ever been to. Looks like mental house and mental staff working. They are not there to help you. They are there to rip people off so they can get paid. She did not give me any alternative. Straight up said we have to charge you. Haunted house and i would not even give her job. She is very rude and thinks she is all that and more. Wait for karma

Avoid! The therapists are good. The business practices horrible. For example, I had bad flu a few…read moreweeks ago--throwing up etc the day prior to appointment. Texted a need to cancel. Didn't know this but the place, while texting you, claims they don't ever review texts send to them. Who would know? So they charge me for a missed appointment. This was not a first appointment. Probably the fourth or fifth. What would they have me do? Come in vomiting. They only told me about the need to pay after I said I was not continuing on new year because of travel, etc. trying I guess to get every penny they could from me. I would again use the therapist but never the business. It's an insensitive rip. off! Friends, when hearing this, recommended other places. I would also.

Dr. Ratcliff himself was great. Careless errors made by clinical staff. Communication errors…read more Administrative errors. The errors made severely affected my quality of life when I could've been scheduled by a different specialist weeks/months sooner. I am not sure if he is familiar with the mistakes happening within his office.. beware that they will charge you additional $$$ without informing you before hand and then charge you almost $1,000 AFTER the appointment takes place. If you aren't able to afford it, they send it to collections and refuse to see you until it's paid. I will be seeking a different specialist.

Very professional place that didn't charge me too much (I'm self pay) and the doctor was very kind…read moreand let me know my vertigo was not ear related without any extra tests.

I ordered a new hearing aid set since I lost mine. I went to pick them up and the charger was a…read moreused one & inoperable.

Highly dissatisfied. When you book an appointment and are told one price for something and arrive…read morein the office and are told it's almost double...ooopsie. That's just wrong and bad office communication. I understand pricing has gone up on everything however, this much of a price increase is not consistent with other offices locally. I've taken my business elsewhere and I would highly recommend NOT using this office. TERRIBLE!!!!!

Covid-19 is dealing each of us our own challenge cards. The molds on my mom's hearing aids stopped…read moreworking about Day One of the lockdown. Such lousy timing. This means that one or both of the hearing aids emit loud, squealing sounds about a fifth of the time, unbeknown to her. Today - wearing her mask - mom saw her audiologist, Nancy Innis, and new molds have been ordered. Boy howdy, what a relief. Now then, getting the right molds for my brilliant, funny, joy-to-be-around 89 year old mother is tricky. Expensive and renown experts in various cities had failed and determined that there was nothing more they could do. Mom suffers from severe hearing loss and all of us were desperate three years ago. We were shouting at her while moving our lips and waving our arms in exaggerated ways and half the time she no longer understood what we were trying to tell her. She isn't receptive to sign language. Heartbreaking and stressful to say the least. Then we discovered Nancy Innis - Tejas Hearing Aid Center's audiologist - and she gave my once stone-deaf mother her hearing back. We've been having many, many happy conversations without shouting ever since Nancy came into her life. Thank you for giving me my mama back, Nancy.

I'm highly disappointed in the treatment I encountered when I went to Tejas Hearing Aid Center…read more Everyone should be treated with respect and understanding but more so someone who already struggles with communication. I was treated poorly and wouldn't recommend anyone to use this business. Customer service is not their strong point!

I have had my hearing aids from Costco for 7 years. I have often gone in for an adjustment. Today…read moreI had a complete hearing test and reprogramming of my devices. Also included was a cleaning and replacement of the wire and ear piece. Total charge as always when I need their help was $ 0.00. My pricing for the same type of devices years ago was $5K to $7k. Costco's price less than $2K. And the price has not changed in 7 years. Awesome service.