Had an appt. for my mother today and received a text from them that if I was more than 10 minutes…read morelate then they I would have to re-schedule. So we showed up 15 minutes EARLY. Signed in, and then proceeded to wait in the lobby for 47 minutes. Not a single person came to tell us what was going on. We're now 32 minutes past our appt. and sitting there like idiots waiting. But that's not the worst part. I sent an email to them to complain about this, and the owner comes back with excuses instead of an apology. When I pointed this out to her, she basically tells me that she doesn't want any further communication from me. Do yourselves a favor and go somewhere more professional. I don't know who this owner "Debbie" is, but I don't think she knows the first thing about customer service. I will take my business somewhere else. After many years of using them I don't forgive rudeness and such unprofessionalism. They don't deserve your money either, go somewhere else where you'll be treated more courteously.

New owners refused to conduct hearing tests as agreed upon when I bought my $5000 hearing aids from…read morethe old owner just over one year before. Had a 3 year warranty on the aids, including care for them. First year checkup, old owner did hearing check and no charge. Next year. New owner wants another $70(ish) for the hearing test. No thanks. They suck and can keep their service. They don't have the best interest of a customer in mind. Pretty sure it's industry standard to keep up with the patient and product for at least the warranty period. They failed.

I have had severe tinnitus for 39 years and lately hyperacusis and hearing loss. Dr Land did a…read morethorough evaluation. Then, she set me up with a hearing aid that helps with tinnitus and hearing loss. She counselled me how to cope with tinnitus, which has helped! She also advised me how to reduce the hyperacusis! I can go places again! Dr Land has been very informed about these disorders, patient and caring. I drove far to her offices, due to her expertise in these disorders. I highly recommend her!!

The Hearing and Tinnitis Center is a family run practice. They were on schedule and courteous…read more Couldn't ask for more.

I came here in August 2025 for a hearing test to determine if my hearing loss could be connected to…read moremy employment. Drs. Crawford and Washburn were extremely supportive, even with my being a new patient. The staff treated me professionally, and everyone had the "health care attitude" you want in a provider. Dr. Crawford administered my hearing test and really took the time to explain the process to me, as well as the results. I feel like she is new to being a doctor, but she did so well, I am sure she will have a brilliant career ahead of her.

I WOULD NEVER DO BUSINESS WITH THIS COMPANY. My sister-in-law purchased hearing aids from them a…read morebit back. She and her husband were pretty frustrated with the compay. When I was visiting, I found she couldn't sync one of her hearing aids to her phone. I called the business and they seem nice on the phone so I thought I'd give a try to see if they they could help. I told them we could only sync one of the two hearing aids and then went in to see if they could solve the situation. They told me it would be $40. This struck me as poor service for the very expensive product they provided but I decided it would be worth to make the hearing aids fully usefull. After 20 minutes they told me only one could be synced because she had lost one and replaced it (through the insurance she had paid for). They'd given her one that could not sync with the other. It strikes me that they had not fulfilled their contract at this point because they had not replaced the lost one with one that was as functional. In any case, though they had provided a faulty replacement product and couldn't help me they Informed me it was still their policy charge $40 for doing absolutely nothing to resolve problems with the faulty product they had provided.

I suffer from allergies all year round. Some days Zyrtec helps but it doesn't work equally amount…read moreof the time. Two weeks out of every month, I'm dying. I got allergy tested and decided to do allergy drops. It's costly because insurance doesn't cover but I will eat the cost if it means I can breathe better. Doctor Mullins saw me on my initial visit. It was pretty standard. No complaint. Korry did my allergy test and she communicated well. Walked me through every steps and gave me opportunity to stop if I was too much. And she also gave treatment options. I went with drops because I couldn't do the shots weekly. They are taking precautious during pandemic. Wait in your car when you arrive and call them. Somebody will come out, take your temperature and let you in Update. Everything was fine. What I don't understand is why they sent my Epi pen prescription to a mail order pharmacist instead of my pharmacist at cvs. I gave them all the info to my cvs already. I was not told it was a mail in prescription place either. Lack of communication could be better

Expensive and communication issues. Never answered my email through the patient portal.read more

Dr. Murray is AMAZING!! I wanted to get a hearing test on my son to rule out hearing loss and the…read moreaudiologists there were the sweetest ever with my son. I was so impressed. Southlake office: The receptionist/office staff is like a 2 out of 10. They are semi-friendly, and just eh. If I were the doctors, I would hire new office staff. Since the doctors and audiologists are amazing, I will overlook their semi rude office staff.

Amazing! All the staff was amazing and the doctor took amazing care of my kiddo, would 100%…read morerecommend!

A week or so ago I got cards in the mail advertising "Open House" in Carrollton March 3rd, 4th, and…read more5th. At 3PM on March 3rd, I went there; no one visible inside but the receptionist. I said I was there for the open house, She said "you need to make an appointment" I showed her the cards, but she wasn't impressed. I'll take my business elsewhere.

I was desperate to find a dr and audiologist and Livingston was a godsend. They were friendly,…read morepatient and took the time to work with me through lots of new year ins confusion. The dr was very friendly and personable. I will Deff be doing my follow ups here and get my cont care here.

What can I say without saying too much about myself personally? So I will say very little…read more The office staff are amazing, friendly and efficient yet thorough as they prep you to see the Doctor. Dr. Frank Theilen is the best ENT Doctor and Surgeon and it took going through 4 doctors and 2 surgeons before I rolled into his office. Years of experience, compassion, empathy, knowledge, and gifted surgeon are just a few word to describe his skills. I could go on but you get the picture. For any ENT needs, know you are in the right place. He is affiliated with Baylor, Scott, White so it's great that he is in the same network as many of my other doctors.

All staff caring and easy to understand. Thank you all. I liked the las colinas location. 20…read moremin. From my home.

They are wonderful and go way out of their way to provide great service and care for their patientsread more

Hearing health is an often overlooked aspect of personal well-being. The professionals at Calvert…read moreHearing Care are exceptional at what they do, and they take pride in making sure that each hearing device is adjusted to the individual needs of their patients. Kerri is a wonderful audiologist. She is warm, caring, and personal. She takes the time to get to know you, and genuinely listens to your concerns. Kerri is very thorough with testing, and she strives to make sure that you are receiving optimal benefits from your devices. Haley, the Patient Care Coordinator, is friendly and caring. She always makes sure that any special scheduling requests are accommodated. Hearing loss is never easy. Devices can be difficult to get used to, and it can take time to find out the best fit for each patient. However, Calvert Hearing Care's exceptional patient care makes things as easy as possible. As someone who has struggled with hearing loss most of her life, I highly recommend this practice to find an individualized solution for your needs.

I've been a patient of Dr. Bryan's through multiple location changes and even now that she is part…read moreof a large ENT group vs. on her own or in private practice with other physicians. She is wonderful! She is educated and handles complex patients without turning them away, and even does many of her procedures in-office now whereas years ago I had to do outpatient day surgery. I trust her, and since she has worked on me so many times I have recommended her to friends and even my partner sees her now for his snoring (I also sent his brother to her for a similar issue and he loved her too and had the procedure done very quickly). The only downside is the stuff you see with most large practices these days: TERRIBLE patient portals (why do they make these things so awful - even the doctors complain about them!), playing telephone with a bunch of receptionists and MA's so by the time a nurse or your doc calls you back the actual message is completely different and they're confused, and booking out appointments with an extended wait time to see YOUR doctor vs. whomever is available all over the state when you need to see them for an emergency (though that last bit is a little better now as she is once again able to set aside time for emergency patients and you can get an appt. within 2 weeks vs. many months if you have, say, an ear infection or something). There are also weird billing issues between wherever their billing center - which may be outsourced now, I dunno - and communications between the offices. Also, if you need to contact the office outside of normal business hours they do have on-call docs who rotate, but getting through to the answering service can take forever. However, if you need a good ENT with a great sense of humor, who is not afraid of working with patients with rare diseases, chronic illnesses, etc. who has one of the best bedside manners I've ever experienced, Dr. Bryan is who you should go see. Plus she also takes Medicare if that is something you require - though make sure to check first as I'm not sure if they still accept NEW patients with Medicare after all the changes in 2025.

We thought finding an ENT close by would be easy. I made an appt but could only get one the next…read moreweek. We arrived but was told they made a mistake and it was the next day. Went the next day and saw the PA. She indicated some redness in one ear but prescribed no drops. When we tried to get a new appt or at least have a script called in, that did not happen. All in all a huge disappointment not only in the office staff but the PA as well.