I think the reviews here are unfair, or that they only receive negative reviews for some reason. I…read morehad a good experience here, I've seen one audiologist (Jessica) who was absolutely lovely and two ENTs - Dr Patel and Dr Bauer. Both were great, But Dr Patel really impressed me with his knowledge and skill. My first appointment I didn't have much waiting at all. For my second appointment They fit me in last minute to get a bead removed from my daughters ear, and I waited just on an hour for that same day appointment which I don't think is bad at all. I haven't had any dealings with their front desk other than standard scheduling and check in, in this instance they were fine. I will update my review if this changes but I couldn't complain.

I recently took my eight year-old son to ENT for children at their Southlake location. The care and…read moreevaluation provided by the staff we saw was good. What was not good was the billing and insurance processing department. It took them a substantial amount of time to process our insurance payment, and therefore our portion due was not billed to us until several months later. We simply paid the bill. What was not appreciated was the threatening letter, threatening to go to collections and outright stating that we will be dropped as a patient. When confronted with this, they admitted the issue was in their billing department. It's unfortunate that good providers have to deal with absolutely incompetent billing staff.

I wanted get hearing advise from a qualified doctor. Not just somebody at the mall or costco. And…read morethats what I got with Tara Wheeler. Hearing lose is frustrating but all my questions were answered. Maybe got too much information :).

The worst customer service ever! I would give it a zero if I could. If you are not prepared to…read morespend the maximum amount possible, forget the friendliness.

I came here on 06.09.2024 for an audiology exam to help me with the filing of a VA claim. Dr…read more Kehrwald gave me an incredibly high and concerned level of care. In the best way possible, she comes off as a true caregiver rather than a more clinical physician. She and her office assistant, Jenkyns, were very helpful with the collection of my paperwork and exam results for my VA process. They both were quick and responsive with communication both before and after my appointment. I would readily go back to her for any ear-related issues.

They returned my hearing aids for new one. My complaint was with the original owner of Elite and…read morenot with Elizabeth. She went above and beyond to remedy my problems.

I needed to get fitted for new hearing aids. I did some minor research and saw that Ecoutez…read morehearing had some decent reviews. I called them and made an appointment. I am so grateful I chose this establishment. Dr. Grace Paddock was the most knowledgeable, professional and helpful hearing doctor I have ever experienced. She helped explain every single aspect of the newest technology available today. If I could give them more than 5 Stars, I definitely would. I don't give out a lot of reviews, but when I experience a business that goes well beyond even my high expectations, I feel that I need to let others know. Please give Dr. Paddock a try, you will be very happy you did.

very nice place. clean. had an appointment and was seen right on time. Dr is very friendly and…read moreprofessional. i highly recommend this business for your hearing aid/ hearing tests needs.

Both the physician and the audiologist are knowledgeable and caring. My 94 year old mom and I both…read morereceived expert care in a kind environment.

I really liked Dr Mettman and the audiologist. The only reason I can't give this five stars is…read morebecause Dr Bryan insists on playing Fox News in the waiting room. I asked the receptionist if it could be changed to something benign - ESPN or HGTV. However I was told Dr Bryan insists they keep it on Fox.

Had surgery here and clearly specified - on their own pre-op paperwork - the exact pharmacy…read more(address included) where my post-op pain medication should be sent. They still sent it to the wrong pharmacy. As a result, I was left in unnecessary pain immediately after surgery and unable to drive, forcing me to scramble and rely on a family member to drive an hour on short notice just to obtain medication that should have been ready. When I called the office for help, the medical assistant ("Katie") was dismissive, unhelpful, and took zero accountability for the mistake - not even an "I'm sorry". Instead of treating this like the post-operative medication error that it was, I was met with attitude and reluctance to assist. Dr. Christianson himself seems fine, but the office staff is clearly disorganized and indifferent to patient care. Sending pain medication to the wrong pharmacy after surgery is not a minor inconvenience -- it's a failure of basic medical administration. Patients should not have to suffer or beg for help because staff can't follow their own intake forms.

Would not recommend at all, the doctors do not have bedside manners, they do not spend time with…read moreyou (have tested several doctors at the bedford location) they are in and out (max 2 minutes), cut you off when you speak and do not listen very well. Do not waste your money here.

The BEST Staff and Doctor. We have used a closer Connect Hearing location but were over charged for…read moreservice. So we will drive 50 mile to get better service.

To hear or not to hear, if that is the question then Connect Hearing is the place for you. I…read morereceived my hearing devices yesterday I am super satisficed with them!!

Dr Casey fit me in for a hearing test same day. As this is my first ever hearing test and I was…read morepleased that she listened to my concerns and went over the results of the tests in her office before I left.

I tried the "on line" Jabra hearing aids (same as Costco) for three years and was never satisfied…read morebecause they didn't fit well or address my tinnitus and high frequency hearing loss. No matter how many adjustments or how much time I spent with their staff, I just couldn't get the help I needed. I was referred to Dr. Casey, an experienced and patient Audiologist who has the right diagnostic equipment and represents many different manufacturers. We settled on Oticon hearing aids to address both hearing loss and my tinnitus. After three months, the difference is amazing and so much better! Dr. Casey has helped fine tune the many adjustments that Oticon offers and for the first time in years, I can now hear clearly in all environments without the constant, distracting tinnitus. I can watch TV, go to busy restaurants with friends and still have peace and quiet at home just reading. I actually look forward to putting my hearing aids on in the morning and wearing all day!! Thanks to Dr Casey, the premium hearing aids I bought have significantly improved my life - and my wife's!! Proving yet again, you get what you pay for.

The office was clean, the staff was friendly, and the waiting time was minimal…read more I usually visit the office in Bedford, but I needed to be seen asap and they were able to promptly get me scheduled. I don't have any complaints about this office or staff, if you're looking for a quality ENT, this is the place to start.

Office Experience: Poorest organized office I've ever experienced. I like Dr. Haroun and feel…read moreconfident about his ability, his experience and his personal demeanor but the office is poorly organized, does not give call backs as promised and hold times on the phone are extended (30 minutes yesterday). Also the patient portal had my phone number incorrect so I could not log into it. Labcorp text me over the weekend with test results but the office says that don't have the results!!! Over the weekend, I read the results and I have staph and MERSA in my nose! This is Tuesday and I should have been on an antibiotic treatment two days ago but still waiting to hear from the medical staff. Hold time today was only about 9 minutes. They make up a lot of excuses but never bother to say that they are sorry about the inconvenience. Prior to this frustrating experience, I had to see the Dr. in Southlake not my usual Flower Mound location. No one shared that there are two locations in Southlake so on my way to Southlake, I called and was put on hold for an extended period or time. I finally just picked one of the two locations and happened to get the right one but was about 10 minutes late because I was just driving around and holding on the phone! After arriving at the office, there were other frustrated patients there. So, if you choose this clinic, you will receive good medical attention but be prepared to have patience with the poorly run front offices.