Love Newport Hearing - New owner is so knowledgeable and helpful. Office staff is friendly and…read morehelpful. Would not go anywhere else! Thank you!

The new owners/managment are nothing but hard-sell shysters who will shove an un-needed pair of…read more$7800 hearing aids in your ears, take your money and send you on your way. The hearing test was a joke. A week later I got 100x better testing and service at Costco, where I was told unequivocally that my hearing is not that bad and I wouldn't really benefit from hearing aids at this time. [*for context, both my husband & I were clients of the former owner, Leanne McEachern - an outstanding hearing professional who listened & cared]. This is NOT that place anymore. I'd give zero stars if that were an option.

I am an 81 year old Male who has been wearing hearing aides for 5 years. My first set of aides I…read moreobtained from a different provider and had difficulty getting customer service. In fact, as I write this, I am still awaiting a phone call from that provider (approximately 4 months now) concerning a failure of one of those aides. My wife and I finally agreed to start over with an Audiologist provider and pay the full cost for aides and get the customer service I had not been getting. We found Hearing Associates and Dr Redding. We started from the beginning with a hearing test and examination. Dr Redding explained in detail each step he took in determining which devices l would need. When I arrive, often just as they are opening, I am greeted like a family member and have NEVER waited more than 5 minutes for my appointment. From our initial visit to this day, my wife and I have been beyond impressed with Hearing Associates and Dr Redding. I was fitted with Hearing aides that Dr Redding, Based on his examination and testing of my hearing, felt would be best for me. They were NOT the MOST expensive model in that Brand But rather they best covered my type of hearing loss. My previous aides came with a device that would play television in my aides. This was an important feature for me as I watch TV a lot...and the device plays IN my aides and I can mute the external speakers on the TV...which doesn't disturb my wife at night when she is sleeping. It took me 3 Days to connect such a device to my TV using my former aides. Dr Redding showed me the device made for my New Aides and then DEMONSTRATED how to connect them to my TV. It took me about 5 minutes to make that connection when I got home. Every Question, Concern, and Fear I had about selecting my New Aides was addressed by Dr Redding. From the Initial Visit to today my hearing comfort and understanding of my devices and getting the most from them has been the paramount objective of Dr Redding and every staff member I have dealt with at Hearing Associates. I have Medicare insurance and NO coverage was provided, I paid FULL price for my New Hearing aides and services from Hearing Associates. I got MORE than I paid for!! My wife and I both feel our experience with Hearing associates has been beyond amazing. When I visit for an appointment, It is very much like I am spending time with a treasured Family member. That is something Money Cannot buy! I have a hearing professional caring for me and at the same time made a trusted new Friend in Dr Redding and all of Hearing Associates Staff. I heartily endorse and recommend Hearing associates to anyone in need of their services. Rev. Dan Shankle

Hearing and Associates changed my life. I lost my hearing due to a virus when I was in my late 40s…read more I've had many hearing aids over the years. The struggle to hear was exhausting, and I started retreating from activities and gatherings. Sandy researched the best hearing aid for my hearing loss. I have a social life again. The office and staff are fantastic.

I recently moved to Eugene area from Hawaii and my hearing aid broke. I had the earplug kind, the…read morekind that makes you look look like you have Frankenstein bolts coming out of your ears. I had them four years and never liked them. Everything sounded like I had a bucket over my head. Eating potato chips sounded like two skeletons fighting on a tin roof. I couldn't decipher conversations very well, and I kind of gave up on long conversations because they were so uncomfortable. I thought, ok this is the way it is. My life was like the Prufrock poem by Elliott. I found Dr. Donna Hill at Audiology Professionals using Yelp. I didn't really expect much. More of the same...either an expensive fix on my old hearing aids or some new ones that wouldn't serve me much better. WOW, WAS I EVER WRONG! Dr. Hill let me try out some new behind the ear types. I couldn't believe it. I could hear crisp sounds. I could differentiate words without lag time. I know it sounds over the top, but hearing became a celebration. I swear these new hearing aids will change my life. Thanks, Dr. Hill. These things are tuned so accurately to my needs that its like I'm not hearing impaired at all. I even turned off the closed captions on my tv. Love these guys! Steve Stelle Author of The Hawaiians Series available on Kindle

I have read the reviews, and my experience was unlike those I've read. No problem with the…read moreaudiologist - professional experience. The staff was extremely rude when I stopped in during a lunch hour looking to get some supplies for my hearing aids. I was told those were give after 1:00 and on specific days. Acting like everyone should know this. Well I have not be back, nor do I intend too.

I am a first time hearing aid user. McMinnville hearing center did nothing but had the up most…read morecustomer service making me feel comfortable about wearing hearing aids. They make you feel like comfortable in all aspects of your visits. And are willing to do what it takes to fix any issues that you may have to continue having a easy and comfortable experience. Thank you Robert for everything you have done to help me with the transition into wearing my new hearing aids.

Great customer service! Highly recommend the staff at McMinnville Hearing Center they truly care…read moreabout their customers.

Professional (& Fantastic) from office young lady made the experience for my mother in law better…read morethan expected. She helped with unique insurance issues. We highly recommend BEST For Hearing.

Four thousand dollars later. I've been in their office five…read moretimes to get these working correctly. Every time I got the run around and the problem was never addressed. This product kept falling out and was extremely uncomfortable. Two years later they won't take a charge. What a rip off! The older man was extremely kind but I only saw him once. The younger man was short and condescending. I hope this helps anyone wondering about this business. Be well.

I have been so pleased with every aspect of Sound Hearing. About a year ago I walked into their…read moreoffice in order to be tested for possible hearing loss. The first thing Gary did was look into my ears and saw I had considerable wax build up and so he sent me home with some drops that would help clean out my ears. Now he could have tested me right then and there but instead he said come back once your ears are cleaned out then I can get an accurate reading on your possible hearing loss. That spoke volumes to me about honesty and integrity. When it was determine that I did indeed need assistance with my hearing i was taken through an extremely informative explanation of what devices were available. Through that process I asked what they recommended. The recommendation was not the most expensive but rather the one that would best solve my hearing problem and was ultimately the one I chose. I have been so satisfied with them as has my family. Service after the sell has been beyond my expectation. I just walk in at least once a month and get a thorough cleaning and replacement parts if needed as well as a supply of batteries all without charge. Sound Hearing has earned my business because of their professionalism, their knowledge of the various products available and their customer service. In each area they are outstanding.

Waited an hour and finally saw audiologist, didn't see the doctor, but had to go to another…read moreappointment, so got another appointment for another day. Waited another hour and a half. Very unorganized, but I do realize help is hard to find these days.

I was referred her by my PCP. It took me 2 months to get an…read moreappointment. Everyone was very polite and professional and the office was clean and tidy and I was called back for my appointment with 10 min of my schedule appointment time which is acceptable. My issue is that when you are referred to a specialist you expect that specialist to have some specialist information. My ENT just shrugged and offered really no help. Said he had no idea why I was having vertigo and just referred me onto another specialist... I got nothing from this apt but a co-pay. I was quite disappointed being I waited 2 months for some answers and I got a a pamphlet and told to see another specialist.

Dr. Robertson, I'm…read morewriting to express how incredibly unprofessional this entire process has been. After being told by Kristy that you were offering me the position--and being encouraged to "be ready to negotiate" because she knew you were going to offer me the lowest wage on your pay scale--I was surprised and confused when the moment I began discussing compensation, the offer was withdrawn. At no point during either of my interviews did you speak to me about pay, so to claim that it had already been discussed to your hiring manager was inaccurate. And your hiring managers don't have the authority to decide pay? Ha. I rearranged my day, pushed through physical pain, and showed up on very short notice--twice--to demonstrate my interest and professionalism. I was respectful, flexible, and prepared, even though you weren't. To be told I was hired and going over details to start in 3 days, only to have the offer revoked within minutes of a basic compensation conversation, speaks volumes--not just about how candidates are treated, but possibly why you're struggling to retain staff, as was repeatedly mentioned. You also left it wishy-washy on a Friday afternoon, leaving me to wonder the whole weekend if I'm still hired or not, only for you and Kristy to never respond. "People just don't want to work these days." Am I right? As someone with a decade of experience, I know my value--and I also know when I've been treated unfairly. I hope you take this as an opportunity to reflect on how you handle hiring moving forward, although after several disrespectful and unprofessional interactions with you, my hopes aren't high. P.S. Take a look at questions that are legal/illegal to ask during an interview. So glad I rushed in for a second interview, for you to grill me about my personal life, in my leggings and sweater just for you to say to your hiring staff, "I want to see what she looks like when she's not all done up." In your own words regarding your employees, I didn't even have high expectations of you, and you didn't even meet those.

My husband has nose surgery with Dr Robinson aka "the butcher". He had a deviated septum with…read moreturbine reduction. We were told this was a simple surgery with a quick recovery time. We asked lots of questions and were always received as if we were being difficult would receive very arrogant reply's as if we were questioning the Drs. ability. We wrote this off as normal surgeon pride. We should have listened to the little voices that were questioning the DR. After the surgery we went to the office to have the plugs removed and noticed the suction system they use after removing the plugs was covered in mold and looked as it had not been cleaned or emptied in a long time (disgusting). My husband was in intense pain, and the recovery was very extensive. Once healed we discovered he had zero taste or smell. He could drink a cup of gas and not know it. After seeing a different ENT we were told he now has a condition called Empty Nose syndrome which was caused by Dr Robertson taking too much of his turbine. Whatever you do DO NOT GO TO THIS ENT OFFICE!!!

Fabulously professional service by a very capable and caring staff I am so happy I discovered…read moreCOSTCO as my hearing aid solution. I've been working with Cara my COSTCO audiologist for more than three years now. She has greatly changed my life for the better. At a fraction of what other audiologists wanted to charge me I have found affordable highest quality answers to my moderate hearing challenges. I would literally be lost without these Costco professionals. They check my hearing regularly, adjust my aids, clean and tune them up regularly all without any additional cost. Cara and her colleagues are amazingly up to date regarding latest hearing technologies and options. And they never upsell. I greatly appreciate the added quality of life I've found here.