Been their customer for 3 years now…read more Inova Primary Care at Mark Center is excellent! The staff are professional, friendly, and make you feel cared for from the moment you walk in. The doctors take the time to listen and provide thorough explanations, which I really appreciate. The facility is clean and well-organized, making appointments smooth and stress-free. Sheema Chohan is my favorite.

I really don't know what's going on with Inova, especially their Mark Center location. It has been…read moresteadily going downhill in terms of quality and patient care. I can now see why my previous internist chose to not be part of this group any longer! The front staff is obnoxiously loud, extremely unprofessional, and more focused on socializing rather than giving accurate information/wait times for currently waiting patients. If you choose to continue coming here, I highly recommend in bringing earplugs, because you'll end up with a total migraine from the shrilling raucous. The phlebotomist is super lazy and inefficient, and, I kid you not, I have waited over 2+ hours to just get blood drawn. The last straw was when I was told there was no queue when I directly asked one of the receptionists what the estimated time of a wait was; I waited 20 minutes with no updates, and, when I finally went up to ask what the ETA was for the phlebotomist, the receptionist had the nerve to tell me that he wasn't seeing anyone currently, and it would be another 30+ minute wait. The communication here is wack. It's clear that the staff here has absolute no respect or consideration for patients' time nor any ounce of professionalism. +wack communication skills from front staff +lazy phlebotomist +horrific wait times

I was first introduced to Dr. Gardner about 9 years ago by my then BF (who had him as a Dr for at…read moreleast an additional 5 or so years). That BF and I have since parted ways, but not me and Dr. Gardner. He's a keeper! He is awesome! He is thorough, chipper, friendly and spends gobs of time with you explaining everything. He's dragged in medical books to show me illustrations and drawn things out so I have a visual when applicable. He also has this awesome Palm Pilot-esque device that he carries that holds a wealth of information about prescriptions and what brand is best covered by your insurance, what it interacts with and side effects- very handy! He also consistently checks me on my posture - I'm a big time sloucher. On the rare occasion that Dr. Gardner is away or I am needing a last minute appt and he's booked, I've also been to Dr. Tokarz who took a lot of time asking me questions about myself trying to get to know me and Ly-Lan Bergeron, a physician's assistant who also asks a lot of questions and is really caring. They used to have some awful people that worked up front, but thankfully all of them have been replaced and the new staff is GREAT! Their office is located directly off of 395 and there is a garage with validated parking.

I couldn't agree more with the other reviews. The act of going to see the doctor is generally…read morenever a great thing to begin with but I feel this office does a lot to alleviate the stress and frustration that can surround making a doctor's appointment and seeing the doctor. One huge plus is that they always seem able to squeeze you in without a month's long wait to see your preferred provider. Another is that they're very convenient via the Metro. The 7B bus from the Pentagon has a stop very near to their office. I've seen Jessica Ware, the PA and she's really great. I saw her in August '09 to quit smoking and as of March 11, 2010 I'm 6 months cigarette free. Yay!

I was a patient for 16 years and recommended many people to this office when I worked nearby. Then…read moreI received a bill 16 months after a service for $31. They kept sending the bill even after I paid it - which is when I noticed this was for something over a year old. I changed insurance a few months ago so being able to appeal or review with my old insurance isn't practical. I tried to call the office to talk about how this wasn't a great way to treat patients, and both people didn't seem to care or empathize. Send timely bills, don't go after people because you bought some AI software that showed you can go maximize passing costs off to your patients. I hope everyone had fun wasting more than $31 in labor costs on this to lose a patient over 16 years. That's the difference between an office that cares about patients and people who are just trying to squeeze everything out of you. I would not trust them for accurate billing, which means I don't recommend them as an office.

It looks like I will be leaving this practice and searching for a new one. I scheduled my…read moreappointment 5-6 months in advance, came 10min early. And waiting for over an hour to be seen by the doctor. No one stopped by to check on my or update on why it is taking so long. Unfortunately, this is not the first time it is happening. I find this treatment disrespectful to my personal time.

She doesn't just treat symptoms. She takes time to listen and look for root causes. She solved…read moreproblems that 3 other providers did not. Kind, caring, respectful.

Dr. Lugo is the best doctor I've ever met. She listens attentively, never dismisses concerns, takes…read morethorough notes, tracks progress, and orders tests that are truly relevant to her patients. After years of being dismissed by other doctors who told me my symptoms were "normal," I learned I had a chronic condition that had gone unrecognized. I'm incredibly grateful for Dr. Lugo's attentive, informed care -- I'm in better health now than I've been in decades.

Dr. Z is an exceptional PCP! He combines expertise and a…read morewillingness to listen and discuss. He never rushes through our appt. It's evident he genuinely cares for his patients! The staff are equally terrific, helpful, knowledgeable, and I always feel at ease! I highly recommend this Office!

Dr. seems good. Made appointment months ago. His staff called today and said they are cancelling…read morebecause they will no longer take CIGNA insurance. Asked if just him or all Inova. Was told "I have no idea, you will need to call your insurance. We cannot help you", and hung up. Dr. seems good, but staff is terribly rude. CIGNA rep called them to verify, and he said they were rude to him as well. Unprofessional staff.

Just as I thought there was no hope. Two years and 3 doctors later. I found…read more Dr. Samia Waseem. She was the first doctor to treat me like a person and not just a set of labs. She is kind and you can tell she genuinely cares about her patients. I didn't feel rushed when I talk to her and she address my concerns. Dr. Waseem is an awesome and top notch doctor. Two thumbs up and greater than a #10!! I am incredibly satisfied with the service and professionalism I've received at GW Alexandria. Thank you ! Dr. Wasseem and your staff.

Medical care was good, but I was billed incorrectly, and I still cannot get a substantive response…read morefrom the billing department more than two months after requesting a review. I have spent more time over multiple calls and written communication trying to have the bill corrected than I spent with a doctor.

This doctor is amazing. He is approachable and listens to your needs. He is extremely knowledgeable…read morein his field. Highly recommend. The staff is personable and kind. The front office ladies have always made me feel important and cared for... whilst being sick!!

Upon great reflection, I have updated my review, after determining my original review(s) to be…read moreoverly generous. We are talking about human lives here, not poor service in a restaurant or instructions missing from a delivered box. I came for medical care, and expected an exemplary quality of medical care. I left for the reasons stated. Get this patronage selection wrong, and you may potentially pay in innumerable ways.

I was introduced to Dr. Bansal when a beloved GP left the practice I used and I need to find a…read morereplacement. Dr. Bansal has been a wonderful addition to my healthcare hive. He has been understanding and responsive to all of needs and incredibly helpful in my weight loss journey. To have someone take a educated and honest interest in making your life better is absolutely priceless!