After some difficulty- I got in touch with Profix. My situation was a bit unique. The control…read moreboard of Viking Oven broke (If you are reading this- do not consider buying a Viking Oven ever. This is the second time the control board on our oven has blown in 3 years and this is after the oven arrived dead on arrival. Our VIking fridge has broken twice and been replaced as well) and I needed ProFix's help to 1) determine if the part was under warranty and 2) how much the labor was to fix it. If you have Viking appliance and need help under Warranty in the LA area- ProFix is the only vendor available (although I was told one in OC might come up too). I was honestly pretty frustrated with ProFix because I had a picture of the broken part and it was clear what was wrong and what needed to be fixed. Yet, ProFix refused to tell me over the phone how much to install a new control board without paying them $50 for a phone diagnosis or $100 for an in person visit. I agreed to have the tech come who arrived- took one look at my picture (without even looking at the oven) and agreed with my assessment that the control board needed to be replaced. They also told me that the part was not under warranty (I originally thought the control board was under the 5 year extended warranty) which is was not. Profix did send me a full written estimate which was helpful. They assured me that their cost to replace the part would be competitive- which to be fair it was- $900 all in. However, I found another vendor who would do it for $800 and another that would do it for $875. These competitive quotes came from licenses appliance repair businesses (not handy men). Also of note- the other Vendors provided a quote just via my picture and description. What I liked about some of the ProFix alternatives was that they were willing to give me advice on how to fix my oven cheaper- even if that meant not paying them. One vendor which I liked showed me how easy it was to remove the control panel and replace it myself once I told him I was comfortable with simple DIY. Profix was honestly not interested in providing this advice at all even when i asked them. In fact, the tech, who was very friendly basically told me I'd be foolish to attempt to fix such an expensive oven on own even after I told him that I do small jobs on my Jeep and motorcycle which both cost more than the Oven. The ProFix repair person also told me no one fixed broken control boards anymore (people only replaced them)- which a simple google search showed not to be true. This just disappointed me because after spending $100 on Profix's evaluation I was hoping for them to give me some options other than just having them order a replacement and install for $900. In the end- I have decided to send my broken control board (which I removed myself) to a shop that fixes them for $150 (+ $18 shipping) and then attempt to re-install it myself. Im not sure if this will work (fingers crossed) but if it doesn't- I'll ask for help.

We are House Managers for a very pricey house in the Brentwood Hills. As such, we take care of…read moreeverything in and outside the house. We hire all workers, we oversee the work. We are ever so picky because out client is picky and wants everything to perfect. We had installed an outdoor pizza oven for this client some years back. He rarely uses it, but of course on the day he wanted to it would not work. My husband went to the house to try to repair this really expensive Lynx Pizza Office and could not. So, I began my search on Yelp and other places and checked for issues with companies as we are required to do. I was shocked at some of the horrid reviews I saw. I came across Profix and decided we would talk to them, but we had questions, were they BEAR certified, what type of insurance they had a few other questions. Profix got back to us in a few hours and answered every question we had along with BEAR cert. numbers and things like that. This company really had it together. And, again, I am so picky about someone else' home. We retained them on the spot and the next day they were out. They were on time and it is a drive up those hills and they are authorized Lynx repair people. They discovered the issue very fast, a spider had died (sorry Dude) in the gas line making the oven unusable. They had what they needed on their truck and they fixed the problem straight away and it works great. And they were super nice. Their price was ever so reasonable and all but the spider are happy. We will be using them again.

Seven did great work replacing fridge parts for our rental properties. They showed up the day after…read moremy call. Diagnosed and fixed both issues. One fridge needed a new motor and the second needed the icemaker replaced. The icemaker was faulty and they replaced it again- works well! I would hire them again.

Our oven was stuck "on" and wouldn't turn off, we had to shut off the gas completely. Rick came the…read morevery same day we called these guys. He identified the issue immediately, told me the cost upfront, and had the part with him. One quick repair later, and the oven works better than before. Couldn't ask for better service.

Our washing machine was having an intermittent error, and though I could get it to run again, I was…read moresure that something was stuck in there to cause a drain error. I called Sakura because they had come out in 2017 to replace the washing machine door (I had posted a prior review about that excellent service). They sent someone immediately upon calling and made quick time of locating the issue (a plastic tag was clogging the drain), and double checked everything before leaving. Great service, I would recommend them again now that they have saved the day twice!

Alex did an excellent job repairing our LG washer which was leaking water. He was very…read moreknowledgeable and I could tell he has a lot of experience. He had to order a part and then come back another day with it but he was able to fix it with no issues. He was reliable, prompt, and efficient. Price was fair. I would definitely use this company again!

We smelled burning. Lint was burning. Machine was extremely dirty and due for maintenance. See my…read morebefore and after photos. Tech came out and repaired my machine. He did a great job. He was professional and clean. He was on time. Great job. Great value. See you again in 2-3 years for another cleaning and maintenance.

The Technician was on time, polite and very efficient troubleshooting our appliance. Our appliance,…read moreoven was repaired and working in a timely manner and would recommend Black Diamond Appliance Services to others.

The company co-owner Roman came back today and replaced the pop-up drain. He was very friendly and…read moreprofessional, fixing what the previous technician had broken. I am grateful that this has been taken care of.

Very accommodating, polite and efficient…read more My air conditioner stopped working on a Thursday during a very hot week and I was so relieved they were able to get someone out to looks at it that Saturday - the only day I would be available for another week. Artur quickly diagnosed the problem and was installing a new AC within the hour. I was very pleased with the service and thankful to have cool air again.

It's very hard to get ahold of someone at the front office here - it appears to just be one woman…read morewho will text you that she'll call you back but takes 30-60 min. Mayb It's been very difficult and frustrating to schedule. I did have a technician come out once who was very friendly, but wasn't able to help me as my heater was working at the time, he said. Because of the terrible communication with their office I ended up calling another company I had worked with in the past, and when they got here they very easily were able to see and address problems that the service repairman from ASAP was not. I cannot recommend this company at all.

The work done by Oleg was absolutely sensational. He was very professional and very direct with his…read morework. Pricing was very fair and reasonable. I would recommend 10/10 he got my LG dryer working like new again.

I had a noise coming from my fridge. Rick the repair person…read morechecked and diagnosed the problem and resolved it immediately. Nice professional and to the point. Great service!

Alex was great! Our 15 year old KitchenAid 48 inch fridge stopped refrigerating. He came on time…read moreand provided me 1 hour notice of when he was going to come. He diagnosed the fridge problem right away and gave me an estimate (part and labor breakdown), which I thought was reasonable. He had the parts in his vehicle so was able to fix it in 1.5 hours on the spot. What a lifesaver. He came off as trustworthy and not salesy like some service people do when they try to upsell you on a bunch of additional maintenance or whatever. Alex and his company are now at the top of my Rolodex. Thanks!!

San Marino Appliance repair just fixed my 2003 KitchenAid refrigerator so quickly that I still…read morecan't believe it. I put a request for an appointment through Yelp in at 9pm last night. I asked for a 12pm to 3pm appointment. My refrigerator was fixed for a reasonable price by 2:30pm today.