MY FAULT for placing a pair of Sketchers shoes in the dryer. Not ALL dryers can handle such and mine was no exception. My call to Sakura was promptly addressed, and the NEXT DAY the technician came to my home and fixed it perfectly. The price was certainly reasonable. Clear communication on the first call. HIGHLY RECOMMEND this company. read more

The reply is obviously defensive and tries to justify poor service, bottom line. It is ludicrous that a repair should fail after 8 months. Again, I might just have bad luck, but if you read the negative reviews, you will notice that they all follow the same trend, starting with Alex's attitude, not mine. People don't mind paying for repairs, but they don't expect to have to keep paying to repair the same issue. If they had offered to come out and show/prove that the refrigerator needed a different repair, I would have been willing to pay the service charge. But I am not willing (nor do I feel I should) pay for a service charge on an issue that has reoccurred less than a year ago. If you give poor service, you have to live with the negative reviews. read more

Our washing machine was having an intermittent error, and though I could get it to run again, I was sure that something was stuck in there to cause a drain error. I called Sakura because they had come out in 2017 to replace the washing machine door (I had posted a prior review about that excellent service). They sent someone immediately upon calling and made quick time of locating the issue (a plastic tag was clogging the drain), and double checked everything before leaving. Great service, I would recommend them again now that they have saved the day twice! read more

Would you like an intelligent, knowledgeable, HONEST person to help you fix your appliances? This is the place for you. They're so efficient, sometimes they'll show up the same day (if you tell them it's okay). They're excellent communicators and they charge reasonable rates. IT's a level of professionalism and competence that I have honestly been unable to find anywhere else. read more

Alex did an excellent job repairing our LG washer which was leaking water. He was very knowledgeable and I could tell he has a lot of experience. He had to order a part and then come back another day with it but he was able to fix it with no issues. He was reliable, prompt, and efficient. Price was fair. I would definitely use this company again! read more

I called on a Sunday morning to inquire when they could come out (thinking it might be a few days) but to my surprise the person said they could send someone out this morning! Within an hour someone stopped by to check out the dryer. He was able to fix the problem right away and done within 30 minutes! I appreciate the explanation of the warranty and the option to have other items checked on within the timeframe. I forgot the name of the worker but very professional and helpful. I will keep this place for reference for next time! read more

I've called Sakura on two different occasions. First time was to repair my refrigerator. Alex came out and was very efficient. He is a Nan of few words which is great. He did his job and was very confident. When I asked him if the problem recurred he said "Problem will not happen again". And he was right. It's been three years and no issues. A year ago I did call them again to look at the stovetop at our rental. One stove was not working. Alex arrived again. He looked at the stovetop and said "you need an electrician". Ok great. But it also cost me $200 for him to tell me that. Seriously? He could have told me this over the phone and saved me $200. I ended up just buying a new stovetop. read more

Many years after they gave me some honest advice on my washer, I needed a refrigerator repair. The tech came out the same afternoon and quickly found the problem (a fan). He was fast and efficient. He had to remove several panels. It is a good idea to have things cleaned out in advance, as we did. He even steamed off the ice in the back of the unit. The price was fair: not cheap but fair. The unit has been working fine for a month. It took me some time to get to writing, but I feel good work should be praised. read more

Alex is great! We have used his service several times! Timely, great communication and honest. There were times our appliances couldn't be repaired and he only charged us for a reasonable service call. We trust him! Thank you Alex! read more

Quick response and great efficient service! Did only what was needed to repair my refrigerator! Cost was very reasonable, and the repairman was polite and personable. I would highly recommend them. read more

We have used this service once before for our refrigerator filter and Alex was our technician. One of our ovens in our double oven went kaput at the most inopportune time...a week before Thanksgiving! So my grandiose plans of hosting Friendsgiving was a no-go. I definitely require two ovens for holiday cooking and baking. Alex was again assigned to us and provided a quote. He came back with the parts a few days later. He took apart our top oven, and repaired it within a few hours. We are very satisfied with the service provided by Alex. Would call them again if we need other appliance repairs. read more

I called on Halloween morning. Someone came and fixed our washing machine. He showed up on time and fixed it quickly. It's now March and our machine is still working read more

Had a reoccurring issue with my freezer. The manufacturers repair people have come by and have done nothing about it and have charged me astronomical prices just to have the issue happen again, All without explanation of what the issue is or how to fix it or prevent it from happening. Tech from Sakura showed up on time, was very friendly, was able to diagnose and take care of the issue in almost no time. Not only did they take care of the issue, they explained to me the common design flaw in my freezer and how I can fix the issue myself when it inevitably pops up again in the future. They also explained what to look for in terms of bigger issues and when I should call them. Turned a $350 out of warranty visit from the manufacturer-recommended repair person (who would sometimes not even show up) into an easy, fairly inexpensive diagnostic and quick fix from a much better independent repair person who actually took the time to explain everything to me. Excellent service and would highly recommend for Fridge/Freezer issues. read more

Maytag refrigerator, purchased 9/2018, started leaking water onto the top shelf of the Refrigerator. Called Sakura, they picked up after 2 rings and scheduled an appt. Window of arrival was 3-5pm and Alex showed up at 3pm and diagnosed and repaired the problem. Drainage hole diameter was so small, it got clogged, thus the water overflow. He kindly allowed us to clean under the refrigerator after he moved it and wiped up after his work as well. Fast working, efficient and so kind to our 90 year old mother, telling her not to rush when clearing out the freezer/refrig. He said his work is guaranteed for one year! Thank You Sakura and Alex! read more

Sakura Appliance Repair - Alex repairs 2018 Maytag refrigerator! - Appliances & Repair Near Me - Torrance, California

They serviced our Samsung dryer, I must say, they are efficient, honest and responsive. Alex took care of the issue right away - fixed what needed to get fixed and was upfront about cost as well. I highly recommend them! read more

Quick service. Very knowledgeable. Honest opinions. Very reasonable charge for the parts and labor.

Repairman was on time and courteous. Was upfront about problem with the refrigerator and what chance it had to be fixed. I ended up getting a new fridge but appreciated the tips the repairman gave about what types of refrigerator to buy or not. read more

Our oven decided to stop heating up last night. I gave Sakura Appliance Repair, and after asking a few question about the job, he was able to schedule me the same day to come over for a diagnostic and repair. He showed up, instantly got to work, quickly got the work done, and answered all my questions. Was very fair in terms of cost. Would absolutely recommend this person and will be keeping his contact information around for future repairs. read more

Very strange reply from my online inquiry for service. Without even looking at the fridge or seeing what the issue is they quoted me (over the phone) a price for "the repair". Not a service call fee but for a sensor they don't even know is needed. To be clear, I did not use them so I can't speak to their work but to not even come out and diagnose the problem before having me commit to a repair plan is very unprofessional. read more

I highly recommend Sakura Appliance Repair! They are reasonable, honest, and reliable. Alex was quick, knowledgable, highly skilled, and professional. Sakura Repair is now my Go-To company for all my repair needs. read more

They were straight forward on the phone when setting up the appt, which some might think is rude, but I find it efficient. They were honest about the repair and their price needed, and if I spent xxx dollars might be better to buy new frig. read more

Alex showed up on time, quickly diagnosed the problem, and efficiently repaired my dryer; the fee was very reasonable, too. I highly recommend him and will call this repair service when needed next time. read more

I don't call anyone else for appliance repair. Sakura /Alex are dependable, but busy, and worth any waiting if necessary. When you want an honest assessment and or repair of a problem, this is the company to call. Thanks Alex! read more

We've been using them for a few years and have had the fortune of Alex come and service our washer and dryer. Last visit we received same day appointment and were lucky to have the replacement water pump available in his vehicle. Alex has always been great polite, great at communicating and top notch at getting the job done. Thank you! read more

I recently hired Sakura Appliance Repair to repair my leaking refrigerator and my clothes washer, which was not washing my clothes very well. In both cases, Alex the repairman quickly diagnosed the problems and fixed them in short order. Alex also gave me insight as to what the cause of the problem was and the resolution. Alex also gave me great advice with regards to my appliances. The fixes prolonged the life of my appliances, rather than forcing me into buying new appliances every time a minor problem occurred. Alex was prompt, courteous and efficient. My appliances are in good hands with Sakura. I've had similar experiences in the past with Sakura, and I have always been very happy with the results. read more

Takeyuki, to your response, I had another technician in today to level the dishwasher. I observed him remove the bracing and use a wrench to adjust both sides of the leveling pads. He used a level to make sure that the front and sides of the unit was as it should be. The door now closes as it did before. This technician was polite, courteous and professional and provided good customer service. A customer expects to have a repair that restores the appliance to its original way they were put in. I paid over $500 to your company for the repair, so i do not believe I'm taking advantage your business. As you see, I was a returning customer who was satisfied with a washing machine repair a few years ago, with another technician of yours. Obviously there has been a change in customer service. read more

Sakura Appliance Repair repaired my dryer and restored peace to my household. 5-star service, in my book. My Kenmore Elite dryer, purchased from Sears in 2019 with extended warranty was not heating. On Sunday, I booked the earliest available appointment with Sears and when no one showed up for the scheduled Wednesday appointment, I had to consider options. I spent three hours over two days on the phone with Sears attempting to reschedule. I was told, on Friday, that I could expect a callback in "3-5 business days". I was already without a dryer for five days and laundry in a 5-person household was continuing to pile up. Was a visit to the local laundromat in my future? NO! I called Sakura Appliance Repair as I was leaving the office at 3:00 PM on Friday. A technician would be dispatched and would be at my address in just 20 minutes (Your mileage may vary). By the time I arrived home at 3:45 PM, not only was the technician on-site, he had already completed the repair, having replaced the dryer's thermostat. An easy fix, fortunately. Sears is dead to me. Thank you, Sakura Appliance Repair! read more

Stephen has a 5 year old Samsung side by side refrigerator, and the spring which keeps the ice shoot close snapped off. I located Sakura on yelp (duh, as you are reading this) and saw the great reviews, even one yelper with a Samsung fridge. Stephen called them on Monday, had the appointment for 10 am on Tuesday. The person assessed the situation and said $166 but he'll have to order the part. If another part inside is broken it'll be $30 more. What a relief!! We thought it was going to cost an arm and a leg, but it was quite reasonable. During the write up, we mentioned we found them on yelp (but didn't take advantage of the coupon offer) and Alex (the technician) applied the $30 off anyway. What a nice guy. On Thursday he came back, and replaced the part. Fridge is "good as new". read more

Sakura Appliance Repair - The part needed - Appliances & Repair Near Me - Torrance, California

My dryer was making noise like the belt was slipping. I called Sakura on Sunday and they came out the next day. Alex took the dryer apart and tested different parts that could be the issue. He keep me informed as to what he found and what he thought was making the noise based on worn parts. He had the parts in his car and repaired my dryer within an hour. Great small company that was very responsive and knowledgeable. Hard to find nowadays! read more

Amazing work!!! On time! Extremely friendly! Great price, and fast! My dryer was making a really loud noise and the hose has disconnected from the back. He was amazing!!! It's your in the South Bay and need a repair look no further!!! read more

Don't expect what they promise .Terrible service . Had Some young punk kid cone out at washer and right away I could see he was irritated and didn't want to do the job. He opened the washer and said mice ate the hose and would need to order hose. When asked when he would come back he said he didn't know ,so I want him to do the job or not$220. I told him to give me a date and he couldn't . He went on to grab his things and walk away and say he doesn't want to do job and good luck to me We had choice words for him after that and he had the nerve to try and cuss me out .. This is who you hire? ?? Lazy kid should be fired for taking to customers like that BBB Iis my next stop with this terrible buisness. Good luck to you now in the future Fire that lazy punk or your buisness will keep getting these reviews read more

Interesting.... I received a timely response to a voice message I left. The male caller asked for the zip code of service. I gave him a COMPTON zip code. Abruptly he told me they do not service that area. Interesting, this call came from a number associated with the Lakewood location. Yelp indicates they have offices in Lakewood, Long Beach, Torrance, and Palos Verdes. Interesting, obtaining services from vendors/ businesses much further away has never been a problem. I absolutely understand and respect a business owners right to refuse service and/or create geographical boundaries. ...Interesting... read more

The Kenmore built in oven that was already installed in our home when we purchased it looked it was time to move on to the great appliance spirit world in the sky. Was it hopeless or was there an Obi Wan that could use the force to buy us a little more time? The only decent repair people in my part of town will only service items they have sold so they were out. Fortunately, I learned about Sakura. Since the oven is pretty old, they couldn't guarantee parts would be available or that it could be resurrected from the dead but it was going to cost $80 to find out for sure. These guys were up front about this so I rolled the dice to see what's what. They were really good about setting up an appointment and showed up right on time (DirecTV & the phone company could learn a thing or two). Alex was the tech they sent and he explained everything clearly. After taking the bottom plate off, he did in fact have a replacement part and let the oven warm up 10 minutes and then checked to see the oven was heating to the proper temperature. It was ALIVE...ALIVE I SAY!!! The cost was a bit expensive but a whole lot cheaper than buying a new built in. Obviously the oven will join that spirit in the sky sooner or later due to old age but Sakura did a great job buying us time until we do a remodel. Every case is different and some people complain about the $80 fee but they make it clear that's the deal before you have them come out. They waive the fee if they do the repair. Someone else might have back stock of old parts and be able to help you out cheaper but it's not like these guys are lying to you. They can only tell you what they can do. I'm happy with the service I received and would recommend you at least give them a call. read more

My fridge conked out on me. Called them when they opened and got connected to Alex. He was able to come out same day at 10am and had the problem fixed by 11am. Very informative and knowledgeable about what needed to be done and helped teach me some things to consider moving forward. Super friendly and kind. Realized he's been here before to help with other appliances. Waiting on the fridge to regulate temps again but so far so good. read more

On August 25, 2016 I called Sakura Appliance Repair. A service man by the name of Alex was sent out. I had pulled out my refrigerator to clean up water that was leaking from the bottom freezer. Alex found a piece of onion skin that was clogging the line. He cleaned the line. I was happy with Alex, he was very nice. I called Sakura again on April 12, 2021. Alex came on the service call. He seemed to be in a hurry. I hadn't pulled the refrigerator out this time. He argued with me about turning the leveler's. I told him I did not want him to do that. My son had it leveled perfect because of the floor. He turned them anyway. He tried to pull it out to fast, it was hitting the panel. I told him to let me do it. It only has a 1/2 inch clearance on each side. I also put pam on the floor so it doesn't scratch the floor. He argued with about him pulling the refrigerator out. After he finished working on the refrigerator for a clogged line again. He wanted to put the refrigerator back I said I would do it. I did. He turned the levels said it was level. I paid him and he left. I called the office Alex answered the phone. I told him doors on my refrigerator didn't close right. He call back. Again argued with me. Opened one of the doors and slammed it. I told him to get out of my house. A day later I get my check back. I tried to call the office twice leaving a message. The owner called me he was very rude. He told me he didn't care about my refrigerator and he hung up. My refrigerator is a pantry door with freezer on the bottom. The doors don't close like they did and the bottom freezer door sticks out passed the upper doors a 1/4 inch. My son is a contractor. With an impeccable reputation. I told him about it and how the owner acted. He told me to right a review. His guys would never disrespect a customer. My son would never treated a customer like I was treated. I recommended Sakura Appliance Repair to several people. Would never recommend him again. read more

I was having trouble with my fridge, with items freezing in the bottom drawers. I called Sakura and the call was answered immediately. I was able to schedule very easily. Alex showed up on time, was respectful and helpful. Turns out there was not a real issue with the fridge, I had just over packed my freezer, so it was working overtime and it was causing the bottom of the fridge to get too cold. Alex was gracious enough to not charge me for the time he was here, though I did offer. If I need appliance repair in the future, Sakura will be my first call! read more

Professional and efficient. I liked working with Alex. Very affordable, too. They fix refrigerators, stoves, washers, and dryers. They do not fix dishwashers or do installations. read more

Wow, just wow. Alex with Sakura Appliance Repair was amazing to watch while he repaired my Samsung dryer. I literally spent hours watching videos and trying to open the dryer myself before finally giving in and calling a pro. Well let me tell you...Alex put my DIY skills to shame with his level of professionalism and skill. He opened the dryer, found some grossly damaged parts, replaced them with new, and closed everything up...all in about 15 minutes! He showed up at 10am and was gone within 20 minutes...seriously wow! Dryer works great and cost was reasonable with parts included. Alex was quite impressive. I think it took me longer to log onto yelp and write this review. I highly recommend Sakura Appliance Repair for any relevant need. read more

Alex is GREAT!!! Highly recommend Sakura Appliance Repair because of him. Second time he has come out - first for a dryer problem and today for a washer problem. Both times, he did a great job fixing problems without parts so it was just the cost of the service call which is very reasonable! read more

Appointment was scheduled quickly and Alex came right away. Very professional and knowledgeable and got the job done quickly. Dryer was making a high pitch squeaking sound. Would recommend for appliance repairs. read more