My name is Shelley and I live in Blue Bell. I am sharing my experience with Lightbridge Academy in…read moreBlue Bell so that other parents can make informed decisions about their children's safety. This incident occurred in 2025, and it has taken me nearly a year to speak publicly about it because of the trauma my family, my twin daughters, and I experienced. I am finally in a place where I feel strong enough to share what happened so other parents can be aware. My twin daughters attended this center because it was very close to our home and convenient for morning drop-offs before my older children go to Stony Creek Elementary. One feature I initially appreciated was the live camera system that allows parents to check in on their children during the day. When my daughters first started there, they had a teacher named Ms. Audrey who was wonderful with them. She was attentive, caring, and my girls clearly felt comfortable with her. Unfortunately, she left the center very abruptly with no explanation. Because my daughters were so attached to her, I reached out to her privately. During our conversation she shared concerns about how the center was being run. She explained that staffing levels were often limited and that teachers sometimes had to make difficult decisions about which child to help first because there were not enough staff members to properly care for all of the children at once. She also shared that teachers were not able to follow the routines that parents were promised because there were simply not enough teachers in the room. She told me she left because she did not feel comfortable with the way the center was operating. I have screenshots of this conversation. At the time, I hoped things would improve and tried to continue giving the daycare a chance. Unfortunately, what happened next was extremely serious. One day while watching the classroom camera, I witnessed an incident involving my daughter, who was only 11 months old at the time. My daughter was crawling in between and underneath the high chairs placed near the classroom entry door unattended when the teacher, Ms. Jessica, opened the door and it struck my baby directly in the head. Although the cameras do not have sound, I could clearly see my daughter in extreme pain with her mouth wide open crying. Instead of immediately picking her up or comforting her, Ms. Jessica appeared frustrated and annoyed by her crying and walked away. She did not console my baby. Instead, she placed my daughter into an high chair and began feeding her while she was still crying and clearly distressed, which caused her to choke in then that's when another teacher took over. Ms Jessica threw her hands up in the air appeared very frustrated and walked away once again. As a parent watching this unfold live on camera, it was horrifying. I immediately called the center and contacted the police. I then took my daughter to the hospital where she was diagnosed with a concussion. This was not the first concern I had raised with the center. On a previous occasion, I witnessed another teacher move my daughter from one room to another using her foot. I requested a meeting with the owners to discuss this incident and also expressed concerns about the extremely high staff turnover rate. During that meeting I was told, "That's the daycare business - that's just how it is." After my daughter was diagnosed with a concussion, I reported the incident to the Department of Human Services (DHS), which oversees daycare licensing and safety. DHS came to the center to investigate. Shortly after DHS visited the center, social services contacted me and came to my home. This occurred after I had reported the daycare and raised concerns about my child being injured. As a parent who was simply trying to advocate for my child's safety, this was incredibly upsetting and felt extremely intimidating during an already traumatic situation. Following these events, I immediately removed my daughters from the center. What is also extremely concerning is that, to my knowledge, the teacher involved in the incident, Ms. Jessica, faced no visible consequences and is still currently employed at the center working in the infant room. No parent should ever have to watch their baby get seriously injured on a daycare camera and feel that the staff responsible for their care did not respond appropriately. This experience has been deeply traumatic for my family, and it is something we are still processing. I am sharing this now because parents deserve to know about serious safety concerns when deciding where to place their children. Based on my experience, I cannot recommend Lightbridge Academy in Blue Bell. Parents should carefully research safety records, staffing practices, and supervision standards before trusting this center with their children.

We chose LBA when it opened in 2024 because of its proximity to our home. At the time, getting our…read moreson to daycare at a reasonable hour had become increasingly difficult, so the location felt like the right choice. However, in the first year, turnover was extremely high. Before the school even reached its one-year mark, it had gone through four directors, five administrative staff members, and at least seven teachers in my son's classroom. Additionally, there were at least two teachers promoted on LBA's social media prior to opening that we never actually met once the school began operating. There was also a period when a disruptive student in my son's classroom was verbally and physically aggressive toward other children. I observed incidents on the classroom cameras, including objects being thrown, students being pulled by the hair, and even a child being strangled. My son later confirmed that he, too, had been strangled. The behavior escalated to the point where one of his classmates eventually left the school. When I raised these concerns via email, I received no response for two days. I later learned that the owner was attending a funeral, which I completely understand. However, since three additional staff members (Kellie, Taylor, and Concetta) were copied on the email, it was frustrating that not one person acknowledged receipt or provided a temporary response. On that Friday, I spoke in person with Randi (the owner), as well as Kellie, Taylor, and Concetta, to express my concerns. Unfortunately, that interaction left me feeling dismissed. While I was explaining what I had witnessed and why I felt my child was not safe, Randi initially did not respond at all. When she did, she said, "I disagree, those are your words." As a parent paying $1,500 a month and addressing concerns about my child's safety--as well as the safety of others--I felt my concerns were not taken seriously. When I mentioned I would escalate the matter to corporate, she replied, "You can call whoever!" in a tone I felt was unprofessional and dismissive. To be clear, I do have empathy for Randi given her family loss, but I do not believe that justified the way I was spoken to. The conversation was unprofessional, uncalled for, and left me feeling unwelcome. While Kellie attempted to diffuse the situation and Taylor remained quiet but professional, Concetta (no longer at the school) told me, "It's Friday and I have Concetta things to do" when I asked for a private meeting. This was not reassuring, to say the least. The following Monday, the disruptive student was moved to another classroom and I ended up meeting with Kellie and Taylor the following Friday to which they respectfully listened to my concerns but told me the students room move was not related to my concerns. Within a month or so of the meeting, the student was no longer enrolled at the school. Once that child left, the situation improved considerably. Still, my trust had been shaken, and from that day forward, I only felt fully comfortable with Ms. Tracy, who was consistently professional, trustworthy, and caring. I was very open in saying that if she ever left, our family would also leave. Thankfully, she stayed through our son's time at LBA until he transitioned to kindergarten. Since that incident, I have avoided speaking directly with Randi, as I did not feel comfortable doing so. Before enrolling I had read reviews of her management at the FW location (which they no longer own) and I unfortunately felt validated in my experience. I want to emphasize that while things improved after the concerning student left, my experience in raising safety concerns and the way I was treated during that process was deeply disappointing. As a parent, I expect open communication, professionalism, and respect when advocating for my child's well-being.

These people have no morals or business sense. They put us on a waitlist for a year and told us we…read morewould start the following June. We called to check in 7 months into the year wait and were told they never said June and they didn't have timeframe as to when we could start but that it wouldn't be June or the summer. The following week, we received an email stating they wanted an extra $450 per child to remain on the waitlist, which would be okay if they could give us a start date. The fact that they want more money after we already gave them the money they initially asked for is a bait and switch. How can people possibly plan their lives and to go to work when they give you false dates and them take them back? We are now 8 months behind where we were initially when finding a daycare because we need to start over and all the waitlists are a year and a half. I thought we had a solid place to send our children but was told by them that I should have had a back up plan. What?!? I now have to resign from my job to care for my children due to the actions of these people. Send your child anywhere else.

So basically we have to watch our own kids for two weeks because this place is closed because of…read moreCOVID-19 and we just received an email that they are NOT giving us any money back for those two weeks so now we had to hire someone to watch our kids for two weeks (for 1K) while we work while they're closed on top of paying Malvern school to NOT watch our kids. The owner of this place is a greedy scumbag and we plan on filing a law suit. This is straight up greed and burglary. FYI, Goddard School reimbursed THEIR parents money for the two weeks. I have emailed several News outlets and also filed a complaint with the BBB.

The P&L in Blue Bell was the first daycare I've had the pleasure of bringing my child to. The thing…read morethat stands out in my mind are the caring teachers that are here. My son really took to them and I think that made him feel safe and loved while my wife and I were working. The prices are affordable, and they were able to provide us with a flexible schedule since my wife's school schedule could be sporadic throughout the week. They have a wonderful fenced in outdoor area that has a soft artificial turf and walkways where infants go on buggy rides.

My daughter goes to Play and Learn and this place is awesome! She has really learned a lot and has…read morebeen saying so many words and I owe it all to her teachers! They go above and beyond for all the children... all the teachers and directors are great! Thank you all for taking care of my daughter!! I know she is in great hands everyday... you guys rock!!

I've sent my children here for years. Over the last 2.5, I've noticed an incredible difference. For…read moreone, the owner is rude and unprofessional. She used to have a director, who served as the face of the school. The previous person made me feel comfortable and happy to have my children attending the school. Needless to say, the turnover is very high at the present time and I wish I didn't send my last child there after all the changes I've seen over the last 2.5 years. My advice is to look for childcare elsewhere. Once again TURNOVER IS VERY VERY HIGH NOW!

I've had My children at this Goddard location for four years and we have been very happy. I saw…read moreother reviews talk about turn over, but that was never the case for us. All of the teachers have been there pretty much the entire time my boys have been there. They have been wonderful and genuinely care about and get to know each and every child. The owners, director Melissa and Assistant Director Sarah go out of their way to make sure the kids are safe and happy. No place will be perfect, especially given the current circumstances with COVID, but I'm always happy to recommend this school.

Best preschool EVER! A member of the church recommended…read morethis preschool to me and I am so thankful. All the teachers and staff are friendly and loving. They truly provide a great environment for the children. Given that my son has speech issues, I was worried about taking him to preschool. From day one the teachers and and staff were great with him and because of them my son has evolved tremendously. Thank you Lil' Angels staff for being so great to my son!

We had our child enrolled for 2 years at this school. The first year it was amazing, I couldn't…read moresay enough good things about the program and teachers and recommended it to several people. This year, however, we have had nothing but problems. From favoritism, to lack of supervision to policies not being enforced. Something has changed drastically and it is such a shame. We have pulled our child out of this school; 2 months before the end of the year; for these reasons. We had a meeting with the director months ago and brought our concerns to their attention, and thought things would change. We were mistaken. It is so sad to see such an amazing program go downhill like this.