The Mission Bay Dental team is generally good. The RDH was one of the kindest providers I have worked with, and the front desk was consistently helpful. My concerns are with ownership's referral integrity, periodontal-risk management, records/data handling, and how MBD treated a long-time patient who raised evidence-based concerns. 1. Referral integrity fell short. MBD referred me to Todor Orthodontics, whose sales/refund/review practices I believe were inconsistent with patient-centered dentistry. In MBD's own Aug. 14 transcript, Dr. Ly acknowledged "there's a component of this that we cannot ignore," agreed the sales approach sounded "too aggressive," said "I don't want our patients to have to go through that either," and said referral partners should be "aligned in philosophy" and patients should be "treated like humans." This was not just my subjective reaction. An MBD staff member described her own consultation with Todor: she "did feel the pressure of the cost," was "taken aback," and said the office "kept on bothering" her with follow-up emails. She called my concerns "very valid" and said she had been "agreeing with everything" I was saying. In the transcript, I described being "quite stressed about periodontal disease," in an "emotional vulnerable state," and "not in a great position" to make a major decision. Todor's team closed me into a same-day start, but I do not believe that decision was aligned with my well-being, periodontal stability, or responsible preventive care. During an urgent orthodontic transfer, Todor presented a Release and Waiver that, in my view, functioned like a gag order. It referenced claims before "any regulatory agency," required confidentiality, and prohibited negative/disparaging/harmful reviews or statements. I needed the refund to continue care elsewhere, and the delay contributed to me wearing one Invisalign tray for roughly three months. MBD later characterized Todor's business/review practices as "outside the scope of our authority and outside the clinical responsibility of this practice." A referring office may not control another practice, but it controls its own referral judgment. 2. Suboptimal periodontal-risk management. MBD played a key role in referral, clearance, and periodontal monitoring while orthodontics proceeded. I raised that MBD had cleared me for orthodontics, but a specialist later detected subgingival calculus/plaque and recommended SRP. I stated: "I had subgingival, an active disease at the time." Dr. Ly did not give a clear justification for moving teeth in that context. She acknowledged "we do anticipate some bone loss during orthodontic movements" and that "we have to weigh... the risk factors of orthodontics." Close-in-time FMPs from MBD and a specialist appeared materially different. Dr. Ly acknowledged that after I raised the issue, MBD did calibration involving recession, probing measurements, and probing force. She said they asked "what's happening here?" because the discrepancy was "within the clinical limit of craziness." 3. My concerns were reframed as a problem with me. The transcripts show I repeatedly said I liked MBD and was grateful to be there. Months before termination, I said I did not know raising concerns about Todor could be "a risk in telling you about it." Later, after I continued raising these issues, MBD terminated me. I was a long-time patient struggling daily with serious oral-health consequences. Being dismissed in that context felt genuinely hurtful and unfair. 4. Records/data handling. After termination, records/data handling became another issue. MBD used Granola AI for three appointments involving detailed clinical/referral discussions. Granola publicly states it is not currently HIPAA compliant and should not be used to process PHI unless a compliant arrangement exists. Documents were omitted or produced only after follow-up; although I requested complete Granola transcripts in February, I did not receive full transcript-format records until months later. read more

As a person with multiple health issues, Dr Ly, Annie, Dallas, and the other dental tech whose name is escaping me, have been incredibly supportive and patient, while helping me get my dental health back on track, after years of it falling by the wayside! They're flexible and helpful with scheduling, easy to communicate with by email, text, or phone, which is especially important for me, since I have a hard time with calls and can easily get scheduled by text or email. They clearly pay attention to my allergies, medication, and oral sensitivities, which is very different from my previous dental office. All around pleased from start to finish with Mission Bay Dental and highly recommend them. read more

Mission Bay Dental is without a doubt the most efficient and caring dental care provider I have ever had the pleasure to work with. Both Doctor Ly and Doctor Choi are incredible, knowledgeable, and just generally amazing and so is the rest of their team. Huge shoutout to Dallas at reception as well in providing in-depth updates, great additional advise, and transparency. Cannot recommend them highly enough and my wife says so too :-) read more

Dr Ly and the MBD staff were exceptional in taking care of my dental procedure need in short notice. They are kind, considerate, and competent - what more do you need? read more

Mission Bay Dental has made me fall in love with going to the Dentist! The staff is kind, communicative, and knowledgeable. Other dental offices I have been to just take me in and get the work done quickly as they can, while at Mission Bay Dental they not only do the work efficiently but they also take the time to give advice and direction for care. They don't have heavy hands on your mouth and they check in with you often to make sure you are doing well. I had to get fillings and cleanings during my visits here, it's nice for the longer sessions that they have ceiling mounted TV's to keep you entertained with optional headphones to drown out the noise. I recommend it to all my coworkers who have anxiety with visiting the dentist. The office is clean and they were able to explain how to use Delta Dental with them. Thank you again and I'll see you at my next appointment! read more

I was a patient at Mission Bay Dental from 2022 to 2024 and had cleanings, sealants, and a new retainer done there. I highly recommend Dr. Ly, Dr. Choi, and the dental hygienist Julia. They took the time to explain my dental health in detail and answer any questions I had. They also introduced me to cocofloss, interproximal brush, and vivera retainers, all of which I still use to this day. I appreciate that they weren't overly pushy with doing the gum graft with their periodontist referral and were ok with me coming in more often for a cleaning instead. Dallas was also very responsive and proactive over texts, emails, and calls for rescheduling and billing. read more

Great dentists! They do an incredibly thorough job or examining your teeth. My hygienist Julia is amazing and always does a great job of answering my questions and concerns. read more

Mission Bay Dental has taken great care of my dental needs. I had irritated gums and plaque build up due to mouth breathing Julia (and Dr. Lee) educated me while recommending a gel and mouthwash to help. The reception was also helpful and super transparent about all pricing and appointment scheduling. 10/10 would recommend read more

I've been a patient since May 2022 but will no longer be going. Let's start with the good: - the hygienists and dentists are very sweet, thorough and explain/share photos and x-rays clearly - office is modern, clean and they use the latest equipment/technology The bad: - They overprescribe treatment. During my last cleaning, they said there was still a lot of plaque and recommended an expensive deep cleaning not covered by my plan. - They also said I had several pre-cavities and insisted that I fill them to prevent further decay. I was pretty surprised when they mentioned this because I hadn't had any cavities in over a decade. I actually held off on scheduling a follow up for fillings because I wanted to get a second opinion. - They also said my wisdom teeth were shifting and wanted to refer me to an oral surgeon for extraction. - They pushed a $20 prescription toothpaste that I did end up buying during my first visit I just went home to my local dentist who said I did not have pre-cavities and that I didn't need any additional cleaning since there was no plaque to be seen. I can no longer trust Mission Bay Dental and their opinion. Dentists should be providing the best possible preventative and active care to their patients, not recommending unnecessary (and possibly harmful) treatments just to make money. FWIW, I originally recommended a friend visit Mission Bay Dental since my first few visits were a great experience. They referred her to an oral surgeon who wanted $4k for 4 wisdom teeth extraction which is ridiculous. read more

Have been going here for 3 years - clean, professional, warm, modern experience! Both doctors are very good at what they do and super nice as well read more

Very happy to have MB Dental in the neighborhood. The entire staff is great. [Shout out to Dallas!] Julia has been my go-to person for cleanings since I started going there in 2022. She is incredibly thorough, knowledgeable, and an all-around lovely human. Highly recommend! read more

I struggle with a lot of medical related anxiety and was very nervous coming in. The staff was so supportive of my anxiety and was very considerate with checking in on me constantly. The doctor was super gentle and took her time with me talking/listening to me, making sure I was properly numbed, and in no pain. At the end they also showed me a bunch of photos they took of my procedure afterwards and I got to see the work that they did!! Such a great idea, I don't know why more places don't do this!! They also had a tv on the roof and gave me a remote and headphones watch Netflix :) which really helped with the drill noise. I will definitely be going back here!! read more

If I could give this place 0 starts I would! I had the worst experience in this dental office. The most pain I've ever felt and experienced was at this office. I live upstairs and thought how convenient a dental office downstairs. WRONG! I made an appointment and my first visit they told me I didn't have cavities (that was a lie because I did have cavities) but that I needed a deep cleaning on both sides. I went in for my next visit and the deep cleaning began.... They ended up having to inject me over 7 times because the doctor was hurting me so bad I was in so much pain. I left the office and went home and I didn't stop bleeding for an entire week. I couldn't even drink soup from the pain. I've had deep cleanings before and they're NOT supposed to feel that way. Oh and they tried to sell me on this mouth wash that i absolutely didn't needed and it was like $70. Didn't let me leave until I bought it because they said it was mandatory. I got these services done months back but the reason I am writing this review now is because I just went to another dentist because I needed to finish my other side and I had pushed this appointment off for so long because I was traumatized. This other dentist injected me twice and I didn't feel a single thing!! No pain at all! On top of them doing awful work the front desk associate they have working is rude and never answers the phone! I can guarantee you call during business hours and they won't answer. Also, every time I would come in they "needed" to take X-rays. It's like they were just trying to run my insurance. Even though this place is walking distance I will NEVER come here again. I do not recommend! read more

This is easily for me the best dental office I've ever been to. I've seen both dentists there - Nancy and Jane - and they've both been excellent. They are very good at explaining everything they noted in their examinations and any treatment they recommend. The prices are very reasonable, and I don't have to worry about feeling like I'm being taken advantage of like I did at my last office. It's rare to find doctors you fully trust with anything, so I'm glad to have found this office. Also, the facility is brand new, and all of the equipment appears top notch. read more

The staff here are excellent. The way they explain the procedures and next steps in all of my dental work is always so thorough and I never leave confused as to what to do next. Entertainment is offered while you are visiting, which is always appreciated. Cannot recommend this dental office more. read more

When you break a tooth and your dentist office can see you within a few hours, fix your tooth and send you on your way with your smile back on your face, they get 5 stars. Always informative about my treatment, kind to me and accommodating. If you think this sounds good, check out Dr. Choi and Dr. Louis at Mission Bay Dental, I'm glad I did. read more