Dennis P.

I scrolled through the reviews posted, and couldn't see what many posted about. To me, it seemed pretty simple to get a car wash here. It also did a pretty good job. Certainly better than the other two in Buford. The vacuums were working well and the area was well kept. The only negative I found was the cashless program. I like to use cash when I can, and try to minimize credit card exposure. Nonetheless, I do recommend this place.

NEVER EVER BRING YOUR CAR HERE. I went to this business after calling them to verify they had a touch free car wash experience. The person who answered the phone said yes. When I got there I asked the guy at the money till before you go into the tunnel for the machine is it was touchless. He said yes. I pulled forward and then confirmed if it was a touch free car wash once I saw the brushes spinning in the tunnel. AGAIN, the now third employee involved confirmed it was a touch free car wash... obviously it isn't. I get Terrance (the only person who did any good in this entire fiasco) and Chris (the current manager) to create a damage report for the swirling created on my brand new, NEVER been washed before, less than 2000 miles on the odometer 2023 Dodge Challenger. It is a black car. They tell me that they will buff the car, after first saying there's nothing they could do about it. I get sent to the wrong building at first, costing me most of my day off. It was an hour away from where I needed to be, at Piedmont. We then get sent to the correct place to fix the car after multiple weeks of waiting. Countless messages, texts, voicemails, and emails left to both this store and corporate. Corporate didn't help worth a dime. They referred me back to Chris. Chris didn't help either much, he just referred me to someone named Jace who not once ever contacted me, even while I was in his store at the Piedmont mister car wash location. Once I'm at the correct place, someone named "E" buffs most of my car in broad daylight. I tell Mr. E that because this is a black car, I will need to see it in the dark to verify if all swirling (and orange peeling) on the ca/ clear coat is gone. E agreed to this. They refused to do anything about the orange peeling they created, by the way. I let that detail slide as I was aware all cars develop that after time. The swirling is what we were looking to fix with Mr. E involved. Lo and behold, I get eyes on the work E did that night and see tons of swirling still present near the roof, above the passenger door. As I still had damage on my car they created, I pursued trying to contact ANYONE at mister car wash for a total of about 3 weeks before hearing again from... ANYONE. Yes, that includes corporate, two managers, and both store's phone lines. Every single time that I called a store I was sent to voicemail. Finally, I get word from Chris that corporate was hounding him about my unresolved situation. He says there is nothing that can be done now for the car, even though they have the guy who has the power to fix the swirling employed for them. When he explained that it was MY fault for driving the car into the wash (after being lied to/misinformed from multiple employees at this location) and that they would not pursue anything to take the damage off the car, I knew there was nothing good to come from further correspondence with Mister Car Wash as a whole. What I want to know is... if it was my fault, then why did Chris say they fired all 3 people involved in misinforming me that day? I have worked as a customer service specialist professionally for about the last decade and I can easily say this is by far the most pitifully easy to fix situation to be presented with as a business, and both Chris and Mister Car Wash completely handled everything unprofessionally, disrespectfully, and without any real morals. You're better off throwing rocks at your car than bringing it to this joke of a "car wash" - the rocks would probably make my car look better after what they've done to it. Don't ever waste your time or energy like I have with this mess of a "team." Signed, A severely hurt and disappointed ex-customer

David A.

Okay so I'll review this place Based solely on their self serving / self cleaning of what they provide to the customers. I've been to many similar car wash place with mentioned above service. This place is pretty good. They provide you with everything ( car towel, glass cleaner, even free carpet cleaning machine ) also their vacuum works really well. I pay for their unlimited wash with car wax and tire dressing for $29.99/ mo. Again this review solely based on the drive thru self cleaning. I never try their full service. I heard good and bad for their service.

Ernest F.

This is one of my favorite locations of Mister car wash to come to to wash my vehicle...they have the best staff of my opinion...they always greet you upon entry of the car wash...an it's also a very clean location...

This location was a lot better when it was Grand Slam. When you drove through before the attendant would brush the exterior as you entered the wash. Now they partially spray your windshield with something and walk away. I don't use the detail service, but it used to always be full. I've noticed with Mister there are usually only a car or two in the detail area. I have the monthly unlimited wash due to convenient location, but if they raise prices I'll cancel. I wonder how long they will be in business with the volume and quality Mister has now.