CGC asked for my review via email, so here it is…read more We purchased a home within the last year that has a Kinetico water softener system, and because of that we're essentially required to use CGC Home Services since they're the only authorized dealer/servicer for Kinetico. We've had two visits from their technicians and both left us extremely disappointed. Our first visit was because an auxiliary tank on our water softener was draining continuously, likely due to a malfunctioning float valve. The system is quite old (original to the home), but the technician did not seem familiar with it or understand the purpose of any of the additional tanks beyond the two softener tanks. Without testing our water, he immediately recommended replacing the entire system, which would have cost us about $10,000. At the time, we had another plumber at the house from a different company running a gas line for our generator. He overheard CGC's recommendation and asked for the water test results, which CGC couldn't provide. Once CGC finally tested the water, they realized the softener was appropriately softening the water and removing iron. The technician then manipulated the float valve and it started functioning normally again. He seemed upset that the other plumber made him test the water and was visibly flustered. A few hours later, I found that the tubing he had worked on was leaking into our basement utility room. I had to fix this myself after hours. Several months later, we had another CGC technician come out to evaluate the system because it was regenerating frequently. I wasn't home, so my wife had me on speakerphone during the visit. This technician also didn't seem to understand how our system worked and incorrectly told me that our four tanks were actually just two twin softeners -- which is completely wrong. CGC's assessment was that we had "hard water" both coming into and exiting the softener based on their testing, and that "calcification" on the pre-softener copper piping also meant we had hard water. They also claimed our 8-year-old Bradford White water heater was at end of life due to some minor rust on the exterior cover, not the tank itself. They pushed us to replace everything and said it was urgent enough to schedule the next morning. They quoted us $10,135 for a twin tank water softener, a new sediment filter (despite me telling them I had our entire sediment filter replaced and replumbed less than a year ago), an iron filter, and a reverse osmosis system for the sink and fridge. They told me the RO system was "free," but if I didn't want it, they would only take $500 off the quote despite listing it at $1,867. They then quoted a new 75-gallon water heater and expansion tank for $6,468. This is a straight swap with our current 75-gallon unit using the existing gas line, plumbing, and venting. The water heater itself retails for about $2,700 (and likely less for them as the installer), and an expansion tank is about $200, so the labor they were charging is hard to justify. Overall, the total came to $16,603. At that point, I had zero trust in CGC and felt they were being dishonest. I had our water tested the next day by a different company who showed us the results on a computer. Our well water tested at 21 grains of hardness, 1.0 ppm ferrous iron, 0.2 ppm ferric iron, and 559 TDS. The water after the softener from our tap was 2 grains of hardness, 0.2 ppm ferrous iron, and 0.2 ppm ferric iron -- even with the system partially bypassing the iron filter. While not perfect, that is nowhere near the "hard water" CGC claimed was coming out of the softener. I had a third company come out as well, and their testing confirmed these results. I truly believe CGC either doesn't understand these systems and/or is willing to misrepresent the data to push unnecessary and expensive replacements with grossly padded quotes. Their recommendations were not just off -- they were contradicted by actual testing from multiple other companies. Based on my experience, I see them as a company that cannot be trusted to provide honest assessments, and I would strongly warn others to think twice before relying on them for service or recommendations. We ultimately went with a different system using a Clack WS1 valve, and I have no interest in ever dealing with CGC again.

We had a leak in our twenty year old water softener. CGC responded quickly and diagnosed the…read moreproblem. Due to the previous system's age and our desire to upgrade to a system with an iron filter we decided to replace and upgrade the entire system. CGC were able to fit us in their schedule the next day and now we have a working system with the addition of the iron filter. Their estimating and installation staff were very professional and respectful of our property. We would recommend them to anyone looking for a company to help with water conditioning.

Water Boy Systems did an amazing job with our water softener. We have now had it for a year and a…read morehalf and we absolutely love it. Grant came out (during a snow storm!) for the initial estimate. He tested our water and explained everything clearly. I previously had our water tested by an independent lab and, even though Grant did not know about these lab results, everything he said lined up with the lab results I had. I appreciate the honesty in something that seems like it can sometimes be a shady business. Mike came out for the install. I liked that he came with the right tools for the job and clearly knew what he was doing. He made sure everything was done exactly right and explained the water softener in detail. We have been using them for salt deliveries, which have been on time and reliable. Water Boy feels like a very wholesome and positive family company, which I very much prefer over some faceless corporation with cheesy sales people.

No one beats this company! Service is amazing, my equipment stays up to date, and it's worth every…read morepenny!! Very educational experience... they tested my "treated" city water and it had a scary amount of chlorine and hardness. I purchased a Reverse Osmosis and a softener, my acne cleared up after a couple weeks and my hair is no longer thinning. Love water boy systems!

Always a great experience with American Aqua. Today I had some replacement work done. They added a…read moretext service with a photo so I know who to expect at my door. Amazing. Thanks American Aqua. What a great addition to your service.

This is a limited review but I called Friday about the availability of salt for my water softener…read moreand they responded even in the last hour of the day. They have morning Saturday hours so I went to pick up and buy the salt on Saturday. The person I interacted with was polite and professional. I will update this if I do business with them again. I appreciate the availability of the Duracube "Iron out" salt on a Saturday morning for pick up. (A lot of other places around AA do not have Saturday hours, and it is hard to get to them before they close during the normal work week).

Fantastic attention to customer service and satisfaction - one of their technicians Jeffery, not…read moreonly returned our call about an error code on our water softener control unit but walked me through the reprogramming necessary to clear the code and restart the unit.

From the owner: Ann Arbor Quality Water Provides Drinking Water Systems, Water Analysis, Water Softening Equipment,…read moreWater Conditioning System, Water Treatment Equipment, Water Treatment Equipment Supplies And Water Softening Services to The South Lyon, MI Area.

Great team at American H20; courteous, knowledgeable and hard working. They replaced water pressure…read moretank within hours and were very reasonable in their pricing. Local family owned. Brian I. is THE water guy! 10/10

I had a whole house water filtration system installed by someone else when I rebuilt my house. I…read moredidn't originally think that I also needed a water softener. Brian was very thorough with his testing and educating me on my water and why it was important. He was prompt, professional and he even fixed the water filtration system that had been installed backwards by another company. My hair and skin thank you and American H2O

This company gives you everything you would want from a service company. I made a quote request…read moreonline for help with our water quality on a well system. They called me and set up an appointment to review our systems. To be honest, I thought we wouldn't be able to afford fixing out stinky sulfur water. Surprisingly, they got it done at a price we could make work. They gave us quotes for a new water softener, a well pressure tank, and a electrical anode rod. Turns out, our current pressure tank didn't have a safety valve, so we chose to replace that and the anode rod. I really like the modern system they use for sending quotes online where you can select the services you want. Finally, we had a technician come out to do the repair. He was on time, professional, and did excellent work. Best thing ever, we no longer have stinky water!!!! We have been trying to figure this out for 2 years, had called multiple places that had no solutions, and Advance finally made it happen. Thank you!!!

I chose this company because they were recommended by Mitchell Building Company and because they…read moreservice many homes in our subdivision. Based on that reputation, I expected quality installation and customer service. We purchased both a water softener and a Dr. Rust system because we were told our well water had a very high iron content. The entire purpose of the Dr. Rust system was to prevent iron staining on our brand-new white siding, stone, driveway, sidewalks, and other exterior surfaces from our irrigation system. A few months after the installation, we discovered rust staining on the exterior of our home. When a technician came out to inspect the system, he found that two wires had never been connected during installation, meaning the Dr. Rust system had not been operating since the day it was installed. I then spoke with the manager, expecting the company to take responsibility for the installation error and discuss restoring our home's exterior. Instead, I was told that we should have contacted them sooner, even though the system had never been functioning because of the installation issue. The only solution offered was to send me a bottle of rust remover. I understand that problems can happen with any installation. What disappointed me most was not that a mistake occurred, but how it was handled afterward. I expected the company to stand behind its work and help restore our property to the condition it would have been in had the system been installed correctly. Unfortunately, based on my experience, I cannot recommend this company.

We are so sorry we chose Beauchamps…read more Do not be mislead by their advertising and sales tactics. Please trust me when I say to stay with the smaller shops who do a good job at a reasonable price, like McIntyre's Soft Water Service or Wolverine Water Treatment. They've both been around for 40 years with the original owners still working there. They will take their time, not be in a hurry, and explain everything to you. Beauchamps installation people are untrustworthy, sloppy, do a poor job, and leave the house a mess. The sale person said they have 'master plumbers'. The installation person laughed when I mentioned that to him. He said he wish he was a master plumber. Beauchamps has to hire pretty much anywho they can get to get the job done as quickly as they can and hope customer standards are low. They will always be rushed, in a hurry, and learning as they go. They have NO pride in their work. For that, your installation will be sloppy and compromised ! Sales talk a good a talk but you don't see the full picture until installation shows up. Then it's too late. Goto any location and see if you like what you see. The people you will have to deal with when something goes wrong. Think about it and don't be in a hurry to buy. It's a big investment. Don't go for the modern store look as it's all show. Go for those that are honest and will be there for you when something goes wrong. I wish more people would see our message.

I love my water because of Beauchamp. We have had 0 issues with their products over the last four…read moreyears of filtering our well water through our entire home. Definitely would recommend them to all my family, friends, and neighbors!