I had a fantastic experience at Auto‑Bon. The staff was friendly, communicative, and walked me…read morethrough everything they were doing on my Prius. The waiting area is actually comfortable -- free WiFi, coffee, snacks, water, and a table where I could get work done while they handled the service. The pricing was fair, the work was done right, and I never felt rushed or upsold. This is the kind of shop you stick with.

My 2015 mini developed a cooling system issue . Rai was able to accommodate me . In this day an…read moreage procuring the parts was not as simple but they persevered . Unfortunately this repair required a fair amount of disassembly. They gave me a quote for fixing the cooling system plus an additional quote for Some Services that were going to be needed in the next 10 K miles . There was no pressure for the optional s but there was quite a savings on labor. I had them do the extras but I certainly could have chosen not to do at this time They were thorough , gave me all the diagnostic information and communicated very well. I was treated With respect . They are not I expensive but we're honest and did excellent work

Been a customer of Mark's Auto for many years Mark is a great guy miss him the new people that took…read moreover terrible told me they're going to come pick up four trucks never called me wanted to ask when they're coming said they decided they didn't want them terrible business I dragged them out of the woods lined them up for him and they didn't even have the decency to give me a call would never do business there ever again guy behind the counter very rude and had no clue what he was doing

I ordered a turbo from Mark's to be shipped to Iowa. George told me he could not guarantee the part…read morewould fit, but I decided to risk it. The packaging was superb and the part was clean and ready to install. Here's the great part - the turbo didn't fit, as we knew it might not, and I returned it. I was immediately credited back the cost and the folks at Mark's are wonderful customer service people. They did everything they could to accommodate me. I am part of a car dealership and order a lot of parts from salvage yards. I could relate stories that you'd find hard to believe. But Mark's is second to none! Order with confidence - you won't be disappointed!

I bought my used car from them. They were great. They got me a fantastic low loan rate- even…read morethough my credit score was low. They were fair in every bit of my dealing with them. Nick was so nice. The cars are nice. I highly recommend this company. You won't be disappointed.

I was dreading the process of buying a used car...until I met Jay. True to what my neighbors had…read moresaid about him, he made the process easy and stress free. He was patient and had us try multiple cars. He answered all of my many questions thoroughly and cheerfully. And when Jay was not available, his colleagues stepped in seamlessly. We ended up with a great fit for us at a very fair price and are very happy with the result. I recommend Jay and Canton Auto Exchange with no reservations whatsoever. It was a great experience to work with such a knowledgeable, kind and trustworthy dealer.

This place does a great job . My old 2003 Subaru would not pass emissions . We dropped car off and…read morethey gave me ride home . Had a call from them couple hours later on necessary repair EGR valve Somthing and a vacuum leak and they put it trough emissions . About the most reasonable bill I ever had and ready for pickup . These guys specialize in Subarus and know the cars inside out .

Fantastic dealer, great inventory, helpful and honest. Couldn't be happier with them.read more

Service staff always incredible to work with. Last week while waiting for my car a person walked…read morein off the street no appointment she was having some difficulty with her car. The service Rep was busy with others yet she really took the time to listen to this person and I was impressed with the way she handled her and her Volvo. I don't know how it ended up but I thought they really go above and beyond.

As a long time customer of the Mitchell group we expected a little more than the take it or leave…read moreit attitude with our recent purchase and trade in. We've had great experience with Volvo service and the Mitchell Subaru sales and service teams and expected the same with the Volvo sales team and manager.

Liz P. - Went to buy used car. The one I went to originally check out was a manual. My fault. So,…read moreI was directed to another car that was taken in the day before. Ozzie raved about the car and the owner who had all maintenance at the dealership. Put down a deposit. Got a call to come and sign the paperwork. They would even send someone to my work to get it signed, so they could get the car on previous months sales. Car failed inspection - remember all service done at the dealership - It is three weeks later and I am still waiting for my deposit. All signs of a sleazy dealership.

I have a service plan, so I get oil changes and tire rotations. They are good at fitting me in…read morewithout an appt. Ive had bigger jobs done as well, they are done thoroughly and explain things well. They are good at texting updates and recommended services and after service paperwork. Have gone here for about 5 times and always good service. The area is starting to grow more businesses, with their communication, I usually walk to the Farmington Valley Shoppes, the CVS or further towards the ACE plaza. Just trying to say that I like the location.

I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days…read moreof possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle--when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership's ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn't continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues--but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It's called the K-35 Dealer Complaint Form. I'm sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don't count on transparency from this dealership. They won't tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.

This is a review of the service department…read more After filling out a service request order on the company website, within two days I was contacted back by the sales manager, who facilitated this purchase of the Acura When I test drove the car, the back up camera was on the fritz, and I mentioned it to the salesman So here I called to schedule an appointment and things are going smoothly cool nice job. Thanks for taking care of senior citizens.

Every person we had contact with during our routine servicing greeted us with a hello and smile…read more This dealership has been friendly and open about any service problems, working with us to resolve the problem. They make us feel we are not just a number but real persons who purchased a family sedan or a luxury Tahoe. We will continue to purchase our next car/suv from the dealership.

Everything! As a customer for over 20 years, I was very disappointed that Phil Davidson and son Zac…read morerefused to make good on the obvious fact that the installation of the new tires broke the beads on the 2 tires that blew. I will NEVER use them again and tell everyone NOT to deal with these people who have no moral compass to accept responsibility for their actions.