Service staff always incredible to work with. Last week while waiting for my car a person walked…read morein off the street no appointment she was having some difficulty with her car. The service Rep was busy with others yet she really took the time to listen to this person and I was impressed with the way she handled her and her Volvo. I don't know how it ended up but I thought they really go above and beyond.

I have been leasing, buying or bringing in my car for servicing here for years. It's always been a…read morepositive experience especially with Sammi in the service department. She's very thorough when explaining what your service on your car will entail and very knowledgeable overall about the mechanics of your car. She's a huge asset to that department as is everyone else who works there. The service techs are A-1. I wouldn't take my car anywhere else!

If you are looking for an older Subaru but are concerned about head gaskets, the timing belt and…read moreother large repairs, I urge you to go to East Granby Motors and talk to Mike. I found East Granby Motors after 3 months of searching online and at large dealerships. I wanted an older Subaru ('03-'05) that had all of the necessary work done. I checked out the used inventory at large Subaru dealerships in NH, MA and CT and found that they didn't know anything about the cars, charged outrageous processing fees ($800-$900) and offered no warranty! The used Subarus I found through private sellers were just as much of a hassle. I took 3 cars to independent mechanics to have pre-purchase inspections done. Every one of them found about $2K worth of work that would need to be done immediately. The last thing I wanted to do was buy a car and have to invest money into it right away. When I was in CT visiting family, I stumbled upon East Granby Motors' website and rushed over the next day. Not only did they have exactly what I was looking for (within my budget), but they also had a number of alternatives. It turns out I bought the first car I test drove. For the price of the car, Mike and his team changed the head gaskets, timing belt and water pump and did a complete overhaul of anything else that needed attention at no extra cost. He also took care to add anything he could to the car to make it more comfortable and appealing. On top of that, the car came with a 6 month bumper-to-bumper warranty and a 1 year warranty on the engine (seriously!). Finally, he worked with my (out-of-state) insurance agent to transfer my plates and insurance! After months of stress and frustration, Mike made my car buying experience truly positive. Mike is an outstanding mechanic and one that you can trust. When you visit him, be sure to check out the wall of thank you cards in the lobby from the many other happy customers.

This place does a great job . My old 2003 Subaru would not pass emissions . We dropped car off and…read morethey gave me ride home . Had a call from them couple hours later on necessary repair EGR valve Somthing and a vacuum leak and they put it trough emissions . About the most reasonable bill I ever had and ready for pickup . These guys specialize in Subarus and know the cars inside out .

I bought my used car from them. They were great. They got me a fantastic low loan rate- even…read morethough my credit score was low. They were fair in every bit of my dealing with them. Nick was so nice. The cars are nice. I highly recommend this company. You won't be disappointed.

I was dreading the process of buying a used car...until I met Jay. True to what my neighbors had…read moresaid about him, he made the process easy and stress free. He was patient and had us try multiple cars. He answered all of my many questions thoroughly and cheerfully. And when Jay was not available, his colleagues stepped in seamlessly. We ended up with a great fit for us at a very fair price and are very happy with the result. I recommend Jay and Canton Auto Exchange with no reservations whatsoever. It was a great experience to work with such a knowledgeable, kind and trustworthy dealer.

Updating review: I received the part. They must have emailed the wrong shipping label number. It's…read morea shame they never responded to my calls or emails or maybe we could have figured this out. And of course no response to these reviews. I've already disputed this order through my bank prior to the part showing up.

Also posted this under Mitchell Volvo. In late May 2024, I purchased a 2021 XC 60 certified Volvo…read morewith approx. 25K miles from Mitchell Volvo in Simsbury, CT. While shopping for this car, I specifically asked the condition of the brakes and was told they were 8mm. They assured me they go through the car and run a safety point inspection prior to sale. Shortly after I owned the vehicle, there was a grinding sound coming from the front brakes like metal on metal. I left a voice mail with the salesperson and emailed the business manager about the problem who contacted me a couple of days later after I already had a different Volvo dealership repair the brake problem. The front brakes were metal on metal, pads less than 1mm. They also found outdated software, and a faulty mirror sensor (I had to manually re-set my mirrors each time I reversed). Also, to comment on Joe's post 5/2023 below, they did the same thing to me about trying to add on the Simonizing fee. I told them it was deceptive advertising and they removed it.

This is the third pre-owned minivan I've purchased from Mitchell Chrysler Dodge. And each time my…read moreexperience gets better. And so do the cars! As always, they were incredibly helpful in my request to completely remove the second and third row seats from the vehicle. I travel extensively with a van and work in disaster response. I need all the storage room I can get. They were very understanding and made these modifications. Thank you to everyone at Mitchell Chrysler Dodge and their service department!

Do not bother calling this dealership. Took three calls to get a call back. Called to get price…read moreto replace clutch. Simple - Standard Repair. They would not give a price without seeing the vehicle, and charging a diagnostic fee. Rather frustrating since car needs to be towed because the clutch is blown. This business practice just makes it difficult for consumers to find the best price. It would be great if everyone would boycott Auto Shops that won't give quotes for specifically requested service. Mitchell group will never sell me or my family a car or provide service. I will warn anyone who asks me, and send them to another shop.

I needed a pick up truck, and yes it was not the optimum time to make that purchase, due to the…read morerestrictions (Covid 19) placed on businesses, in CT. Bach Motors (Adam) had a truck I liked, and although it was a bit of travel for me to get there, the truck was exactly as advertised, and reasonably priced. Adam was a consummate professional, and immediately (and without any reservations) took care of a few cosmetic items I had a concern with, shared service and ownership records he had for the truck, and delivered the truck quickly. I highly recommend Bach Motor Cars, as an honest hard working car dealer, who delivered exactly what they said they would. 5 stars. Jim H.

tl;dr Great business. Great personnel. We will be buying next car from, and recommending to our…read morefriends, Bach Motor Cars. Our Subaru was totaled in a wreck and Geico cut us a check. I called around to a few other Subaru dealerships and they couldn't give us a proper deal under the check amount. Adam, at Bach, worked with us to secure a Subaru Outback, in perfect condition. There was no haggling. No sales tactics. No buyers remorse and no feeling like I got one pulled over on me. The price is great. The car is great. The experience was great. Bach will be the first place we go for our family's future car needs.

This is a review of the service department…read more After filling out a service request order on the company website, within two days I was contacted back by the sales manager, who facilitated this purchase of the Acura When I test drove the car, the back up camera was on the fritz, and I mentioned it to the salesman So here I called to schedule an appointment and things are going smoothly cool nice job. Thanks for taking care of senior citizens.

I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days…read moreof possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle--when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership's ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn't continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues--but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It's called the K-35 Dealer Complaint Form. I'm sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don't count on transparency from this dealership. They won't tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.

Every person we had contact with during our routine servicing greeted us with a hello and smile…read more This dealership has been friendly and open about any service problems, working with us to resolve the problem. They make us feel we are not just a number but real persons who purchased a family sedan or a luxury Tahoe. We will continue to purchase our next car/suv from the dealership.

Everything! As a customer for over 20 years, I was very disappointed that Phil Davidson and son Zac…read morerefused to make good on the obvious fact that the installation of the new tires broke the beads on the 2 tires that blew. I will NEVER use them again and tell everyone NOT to deal with these people who have no moral compass to accept responsibility for their actions.

Liz P. - Went to buy used car. The one I went to originally check out was a manual. My fault. So,…read moreI was directed to another car that was taken in the day before. Ozzie raved about the car and the owner who had all maintenance at the dealership. Put down a deposit. Got a call to come and sign the paperwork. They would even send someone to my work to get it signed, so they could get the car on previous months sales. Car failed inspection - remember all service done at the dealership - It is three weeks later and I am still waiting for my deposit. All signs of a sleazy dealership.

I have a service plan, so I get oil changes and tire rotations. They are good at fitting me in…read morewithout an appt. Ive had bigger jobs done as well, they are done thoroughly and explain things well. They are good at texting updates and recommended services and after service paperwork. Have gone here for about 5 times and always good service. The area is starting to grow more businesses, with their communication, I usually walk to the Farmington Valley Shoppes, the CVS or further towards the ACE plaza. Just trying to say that I like the location.

My son blew out the two right tires of my car late at night along Avon Old Farms Road. I am an AAA…read moremember and they recommended M&M tires, which was 6 miles from his "breakdown" location. Lucky for him it was close by. My car was flatbed-towed and dropped off at M&M and the very next day, we confirmed that my replacement tires had to be ride-flats. The staff I dealt with was professional, knowledgeable, and reliable...a rare commodity when it comes to automotive. The car rides like a dream!

I'm new to the area and the cold weather was triggering my tire sensor pressure. The guys here…read morechecked my pressure, filled, reset my sensor, and also checked my spare. And for no charge just a courtesy visit. They were so nice and helpful, and have earned a loyal customer!