I signed up with Stephen because he did lawn maintenance for my neighbor. He came by to check out my yards and quoted me a price. I gave him my credit card info to charge me monthly as I travel a lot and am out of town most of the time. I returned home twice in a one and a half month span and noticed that my lawn was overgrown and did not see any signs of maintenance. After contacting Stephen, he informed me that he didn't realize my lawn was so big, that he was losing money off of me, so he told his guys "to not do it anymore." He never informed me that he would just stop coming and he himself had come to see my yard and gave me the quote, so if he backtracked, that was his concern.
Extremely unprofessional and I would not recommend.
***Update to Stephen's response***
Please do not lie about the facts. I paid the price that was quoted to me, no more no less. Let me clarify, I specifically spoke to Stephen and gave him my credit card details in which I was paying $100 a month for two cuts a month which we put on autopay, I've never heard of a higher quote than that and if he had an issue with it, he should have addressed that to me any time during our prior communication.
It was my father that physically spoke to the crew member and as Stephen is the owner of the company, he is responsible for his crew and should honor the quote that they made on his behalf. However, obviously he had an issue with the size of my lawn. He never reached out to me, just stopped showing up. When I asked him why he never contacted me, he said it should have shown on my last bill "last cut." However, I was never sent a bill, and upon hearing that, he replied "oh, it's probably because you were on autopay." It's an understatement to say that I was frustrated talking to Stephen as it felt like he wasn't owning up to the issues that occurred.
Yes, he did offer to come for $40 a cut, and I respectfully declined, for with the experience I had just gone through, with my yard not being tended for a month and a half and him just disappearing on me, I just wanted to move on and never work with him again. read more