Niko was very professional and prompt. He arrived within the time window he stated, and once he was…read morehere, he quickly and (I think) accurately diagnosed the problem with our refrigerator. He then replaced the faulty OEM part with a higher quality one, and the refrigerator appeared to come back online immediately. They charge a premium, but if your fridge stops working in the middle of a heatwave, I'd say it's worthwhile!

I live in Rancho Palos Verdes and on Sunday my Kitchenaid refrigrator suddenly got warm. I called a…read morefew places to no avail until Niko from Direct picked up the phone. After asking some pointed questions, he gave me prep. instructions and set up an appointment for Tuesday. He showed up on time and was very efficient in his diagnosis and repair for a fair price. I highly recommend Niko and direct to anyone in need of appliance repair work

Communication needs to be improved. I was given a time window between 12 and 2 PM. That time came…read moreand went. I called and left a voicemail and then received a text that the technician would be arriving at 3 PM. That time also came and went and the technician did not arrive until almost 4:30. Upon coming to inspect our dishwasher, he did not have the issue identified and then only offer to come back tomorrow or the day after, and that it was up to us. This gave zero confidence that knew what was broken what needs to be done and did not want to waste any further time. You caused us to lose our day waiting only for nothing to be repaired or even opened up.

I continue to use Fix it fast for all my appliances. Dennis and his company are so talented and…read morereliable. They are honest and very good at communicating with me during the whole repair process. I recommend this company highly.

Ken came to our house to fix our dryer. He carefully apprised the problem and fixed it with…read moreexpertise. He is also a really nice guy. We were very pleased.

Ken was easy to get a hold of, very friendly, a delight to work with and came out quickly. Problem…read morewas fixed swiftly and affordably. I will definitely call back if I have a problem in the future with my refrigerator or any other appliance that falls within his skill set!

Honest guys doing good work !…read more I utilized their services twice, one for refrigerator repairs and again for HVAC repair! Jobs was completed in a timely and professional manner. Highly recommended!

We had used Alpha & Omega in the past for a refrigerator problem, this time our oven gave out on…read moreus. We called, they remembered us, arrived as promised and diagnosed/fixed the problem. We are very happy with this company, and the technicians are very knowledgeable, reliable and efficient. We highly recommend them for your appliance repair needs.

mark came out within a few hours of calling him! he was super professional and was quick on the…read morejob. would definitely recommended them in the future. thank you mark!

We had a leak with our kitchenaid refrigerator. Based upon recommendations from my Nextdoor app, I…read morecalled Mark. Kevin, his technician came out and fixed a tube behind the fridge. It apparently wasn't the only problem as my fridge was still leaking the next day. Kevin came back out and finally diagnosed the problem as a faulty ice maker. He took care of the problem and made things right without additional charges and even apologized that we had to deal with the inconvenience of the leak. Hard to find a company that stands by their work and has integrity to make things right when the first visit did not go so well. Kevin, the technician, was pleasant to work with and I would highly recommend using this company for all your appliance repairs.

Alex was awesome. I called and left a message about needing my washing machine repaired. I soon got…read morea call back and within a couple hours he showed up and immediately went to work. Water was not draining so at first thought the drain pump was bad and needed replacement. But Alex wanted to first check if anything might be clogging it. In around 15 mins. he determined a garment was stuck which prevented water being drained. Alex then quickly put everything back together. My washing machine works great again thanks to his excellent work. Very reasonable pricing I would highly recommend! A huge asset to repairs in the South Bay.

Washing machine wasn't draining water properly, so I called Palos Verdes Appliance Repair to leave…read morea voicemail and Alex called back shortly after. I let him know I was looking for a repair asap and he was able to squeeze me in that day. He arrived exactly at the ETA and told me exactly what he needed to do along with the price. The pump was the problem. Alex got the job done quick, kept it clean, gave me a fair price, shook my hand and off he went. Glad I gave them a call.

Sam was are Service Tech and we got same day service for our 3 door refrigerator. Another service…read moreprovider canceled on us last minute because they couldn't do 3 door. Sam explained exactly what happened and checked that he had the parts: evaporator fan motor assembly.

This place was great! We needed our dryer repaired urgently and they were able to do it right…read moreaway. Alex was the repair guy. Can't recommend this place enough.

Excellent quick and affordable service. Fixed our Electrolux Clothes Dryer that was off kilter and…read moremaking loud noises. Totally recommend them