GIVEN A FAKE I-PHONE!!! DO NOT BUY A PHONE HERE! I went to the Mobile Generation location on Belmont, but wanted to warn others not to go to any Mobile Generation location. This is my first Yelp review, but I feel it is important to warn others about this store. I bought a new Iphone 5 about a year and a half ago. I also purchased the insurance for a one time price of $150. In June 2014, I dropped my phone and had some water damage so was glad to have the insurance. However, I had to pay $150 deductible and another $150 to purchase the insurance plan again. So it was $300 to get a 'new' phone. This phone had some problems: would frequently switch to FaceTime while on a phone call, thus dropping the call, was slow to change between apps, etc. I just thought the phone had a few glitches until recently when it started turning off every 5 minutes, and then progressed to turning off every 5 seconds. I went back to Mobile Generation and was told I needed to go to the Apple Store. I drove to the Apple Store, paid for parking, waiting for over an hour, only to be told that it was a FAKE IPHONE and they couldn't fix it. So full of embaressment and rage, I headed back to Mobile Generation. The salesman that told me to go to the Apple Store looked shocked and said he had only been working there a month. But the other guy was fully aware of their scheme and had already called the manager and said he would give me a 'free' replacement. The 'new' phone is still a refurbished phone. It looks legit, but maybe it is just a better imposter! The invoice says Apple Iphone so feel it very unethical to be giving fake Apple products! Also their insurance 'deal' is also pretty bad since you end up paying $300 if anything happens to your phone. I would recommend not going to any Mobile Generation location. read more

The BEST customer experience I have had in a long time! I bought a Groupon for this business recently and called the Irving Park location to ask a few questions. The employee I spoke with answered all of my questions and was so pleasant and knowledgable that I stopped to compliment her in the middle of our conversation. When I went to the store to use the Groupon, I met Rosa Bonilla, who spent several minutes with me listening to what I needed and making great suggestions on how to maximize my purchase. When I asked if she was the person I had spoken to on the phone she said no but introduced me to fellow employee Jessica Colon who said she was the one I had talked to. Together Jessica and Rosa finalized my purchase and made great recommendations on future products. Jessica even ran out to my car to give me something I had left in the store. Thank you ladies for making this such a great experience! I will definitely shop at this store again! read more

I have been with Verizon for many years. I was recently reviewing different phone companies to try and find the best one so I could update my plan. i was considering switching to a differnt phone service after visiting the Elston location. They were not helpful at all. I decided to try the Irving Park location since I had good luck there once before. I was blown away by the customer service. the moment I walked in I was greeted by a lady named Jilliane. she worked on my plan with me explained all the phones, was polite sooo amazingly helpful & knowledgable. This was the best customer service, I have ever experienced anywhere. It is apparent that she loves what she does and is the absolute BEST at her job. read more

I had a damaged phone that was out of warranty by a few weeks and was in the middle of a two year contract. I was told by the representatives at the North avenue store that I had no options and went to this location on Irving Park ready to buy a new phone. I admit the store aesthetic doesn't live up to some other locations, but I had a great customer experience there. Rosa got me on the phone with Verizon who sent me a replacement. She also made some suggestions about how to manage my account that actually saved me money on my bill. I would go back to this store any time. read more

The ultimate location in Verizon Wireless Products and Services. Employees here are so helpful and full of charisma. I have always went to a corporate location but this store is in my neighborhood so I decided to give it a shot. I am so happy I did. I was in and out in less than 15 minutes and the rep (Jorge Garcia) even showed me how to use my new DROID phone. I love this location. Best VERIZON WIRELESS EXPERIENCE EVER. The entire staff is very friendly, patient and courteous. Keep up the great work guys! read more

Best Neighborhood store !!!! I've lived in the area for several years it was closed for a while but reopened with a vengeance! The staff there is always so helpful. I've had to come in for an upgrade and to replace a phone with their in-house insurance there was no hassle at all. when I have a friend that's looking for new service or a new phone I always tell them to come to this store. read more

Rosa was amazingly helpful today with my phone issues. She came up with solutions for me and was incredibly friendly, pleasant and professional. I highly recommend the Irving Park location for customer service. I will definitely be coming to this location int he future as I had a very bad experience at other Verizon locations. read more

I lost my phone and my regular Verizon store did not have temporary phones, so they sent me to this store. Genaro was awesome, helped me right away and even set up the temporary phone with my same number. Nice to not worry about missing calls/texts until my new phone arrives. Thanks Genaro!! read more

I love this store because the staff is always extremely nice and eager to help or answer any and all questions that I have. They're really professional and very customer service oriented. Plus, I don't have to wait over an hour to be helped like I do at corporate stores. read more

I had a really good experience at this location. Rodrigo helped me out with my phone and he really knew what he was talking about. The employees are very nice here and well educated. They do a really good job! read more

Had an amazing experience!!! The employee customer service was fantastic. Rigo was incredibly helpful and knowledgeable. This will be our primary go to for all of our phone needs! read more

Checked out the Galaxy Nexus and iPhone. Staff gave me the pros and cons. I decided to go with the Nexus due to the 4G. Like it so far and was pleased with all the information read more

Jillian pressured us to leave this review in exchange for a discount. This company ended up conning us out of hundreds of dollars and gave us a worthless insurance policy. read more

Joe made my upgrade experience so easy and enjoyable. I was not sure what i wanted but he made the process fast and convenient. Best store I have been to. read more