Had perfect service and purchases there for several years. Upper management trashed this and is…read morecontinuing to mismanage and degrade the store. Too bad the employee work hard and are kind.

I should have known better not to give them my business from the very beginning. We showed up on a…read moreSaturday at 4pm - clearly during open hours. The door was locked. Workers and customers were inside. When I tugged the door an employee came and said they were closed, I said what? We're here to open two new phone lines and buy two iPhone 13s, that is when he decided to "be open" and let us in. WTF? At the moment I didn't care, because I just wanted to get our errand done. We activated two new phone lines after switching from another provider. Fast forward two weeks later: I find out that the iPad we bought since they had a promotion for $300 off, THEY opened a 3rd phone line WITHOUT OUR ACKNOWLEDGEMENT. We found out the hard way when we saw our first bill. On top of adding the line, they decided we wanted equipment protection plan on it?!!. Outrageous. Next, they forgot to give us trade in credit for my iPhone. I had to call Verizon corporate customer service to get this corrected. I called the store to let them know I was good to return the iPad because we were not told the correct info, and the employee said we could not because it was past the 14 days. I called Verizon corporate, they indicated they was not correct, it's 30 days. I called the store back, told them the right info, didn't even apologize. Again really?! I had to write this review because there has been no accountability. I get it their employees get commission for all their sales, up-sells, and accessories, BUT DO NOT sign people up without disclosing costs and purposely not giving out the proper information. Since then, I have been on the phone with Verizon Corporate Customer service fixing the last 3 statement bills for over 5 hours total on 3 separate calls- all been soooo off by $350. They even advised me to never go to this store! Biggest mistake, next time going to their actual corporate store.

What should have been a 30 second stop to get a product already purchased from a locker turned into…read morealmost a half hour. The locker system was not working. When I tried asking a staff member for help she was very rude and not willing to help me. She also said the only staff that could help were two gentleman already helping guests. After a 10 minute wait 2 more staff members came out from the back room. One came over to help. He was able to reboot the locker system and when we could finally open it my product was not in the locker. He then informed me that it was in the safe and he would get it. That was another 10+ minutes. He was very helpful but the entire process was a train wreck and should have never happened. If you are going to offer lockers for convenience they should be convenient!

Thankful they were able to quickly resolve/fix my phone issue before I needed to leave for another…read moreappointment. Learnings on my side - I should have set up an appointment and I was not aware needed to sign-in on the tablet in front of the store upon arrival (with or without appointment). Shortly after arriving and after another person who entered store after me was checking in, was informed by an employee that I needed to check in. Keep in mind that even with appointment, still need to wait until they finish with current customers - just moves you to the top of the wait list.

I had a bad port on my phone; he did an excellent job fixing it. They stay open a lot of hours too!read more

this place is a joke. They buy phones at wholesale and they give you a really shitty price. What a…read morejoke stay away from this place we warned.

I walked into T-Mobile to set up my wifi and replace my shattered screen protector. Domingo helped…read moreme with this and was patient and explained everything about the wifi, how to set it up and how it will effect my bills. He also replaced my screen protector no problem. I appreciated the help and quick service

Came in to T-Mobile to pay my bill was greeted by Eduardo who awesome and a true asset to T-Mobile…read more Ended up opening a new phone line at no cost other than activation fee. Really a great experience with an employee who took great pride in making sure I was a happy customer. Thank you for taking the time to read my review!

Absolute worst customer support of any company. Bought a phone paid in full from Boost. Tried to…read moretransfer carriers and they disconnected my service without unlocking the phone leaving it rendered useless. Phone support said go to store. Store said call phone support. Stay away from this company.

I came here the other day to find a phone for my father because it was time for an upgrade and…read morebetter service. Owner was super friendly and helpful. Got us an awesome phone and a great rate plan. Didn't feel that she was pushing anything extra like in other stores. Highly recommend this place. Plus it's that folks are bilingual which came in handy when having to explain things to my father on how to use the phone.

Sometimes going to the your carrier store is a drag but the customer service at this place is that…read moregood that you don't even dread it! They were supper helpful and have some awesome inventory as well.

The young woman in the front was very helpful and expedient with getting my phone replaced. Would…read morerecommend this store over my usual wheeling location. Don't forget to ask about your plans options. Let me know a ton I wasn't explained at the other location.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

Went there to get my phone fix . And after done i just realized my phone battery is gone bad …read more Before i go there my battery was ok

Not off to a great start…read more Lisa was really helpful in getting internet with AT&T added to my account during my recent move. But I was told that the equipment would arrive by 2 pm so I could establish my internet (self-install, since I was "eligible" for self-install--lucky me) but when 3:30 came and went and nothing had arrived I called the store only to find out that it would be delivered by 5. I confirmed that using the tracking number I was given; 5 pm, then. They tried to pass that off as the fault of the courier, and I get that it is FedEx delivering it and not AT&T, but why give a precise time estimate like that around which people might plan their day when you have zero control over it? Because either AT&T does have some measure of control, in which case some of the blame for this lies on them, or they have zero control and they amount be telling people anything more exact than "we expect it to arrive by the end of day on X day". We'll see how this pans out but I'm starting off pretty unhappy. Editing to add: Since it's 5:02 and there's no sign of the internet device arriving, I checked with the tracking number Lisa provided me. It now says it will arrive by the end of the day. Great.

Knowledgeable, friendly, professional, and patient technician! Thank you Z!…read moreI truly appreciate your help and support!

best experience with Damian Long who was so patient and helpful. I'm not someone who is very tech…read moresavvy at all. He helped me switch over my phone set up my apps and make sure my phone works properly before I left the store. I am a person that's big on great Customer Service and being new to T-Mobile after having a 10 year relationship with Verizon. He definitely said a great example of what great is supposed to be great smile kind words we had great conversation while we waited for the to transfer over just a delightful young . Ivory S.

I went to this store today, and the people there were extremely rude and racist. I went there…read morebecause I wanted to get a new phone and start a new line. A person named Terri told me to call and ask over the phone without giving me any information or explaining anything to me. She was very rude and dismissive toward me. However, before I arrived, she had been speaking nicely to other customers and providing them with information. As soon as I came in, she told me that they couldn't check or help me there and that I should call and ask over the phone instead.