I took my laptop here for a cracked screen, and after they replaced it, the laptop wouldn't turn on. They said I needed a new motherboard and ordered the part, but I took my laptop to the Apple store for a second opinion. Apple informed me the screen replacement was poorly done and offered to send me a new laptop--but i have to close my case with Mobile Kangaroo first. I've tried multiple times to call and cancel the case, but they've ignored me. The technicians are young and inexperienced. Avoid this place! read more

Thank You Christian for fixing my phone again! What a great experience every time I come for help !

The service was amazing and these guys know their stuff. We got the runaround getting our iPhone fixed and we walked in here and they knew just by looking at it what was wrong and also made us aware of how the issue occurred. These guys were absolutely amazing. Highly recommended. You won't be disappointed I promise. read more

Able to correctly diagnose and fix my issues. Very friendly and informative and did not try to upsell me on anything I did not need. A little hard to find but definitely worth the trip! read more

Great service !! Paul was amazing I swear he has magic fingers all I had to do was show him my phone and It started working again. I am extremely grateful. read more

Great and fast service. Paul was able to figure out what was wrong with my display. It turns out the technicians from my previous repair did not take off the green tint sticker from the display. Highly recommend his service for his fast problem solving read more

Great and quick service. Better than waiting for the Apple Store. A little pricier then the Apple Store, but well worth

I was gonna go to the Apple Store all the way in Brea because I didn't want to get my iPhone screen and camera repaired by a third party, but I was too lazy to drive all the way over there lol. I'm glad I chose to go here instead! I took my phone in and it took about an hour for the worker to figure out what's wrong with it. He told me that the screen wasn't going to be covered by my Apple warranty, but he was still able to get me a replacement screen without charge! It took 3 days for the parts to arrive after my initial appointment and only an hour and a half to get it repaired when I came back. Unfortunately, they weren't able to completely fix my camera because of some internal damage (it started working normally a day later and then went back to being broken though??), so they just got a replacement which I arrived in 4 days, again no charge! Would recommend for non emergency repairs where you can wait a few days, and BE SURE TO BACK UP YOUR ICLOUD BEFORE GETTING YOUR REPLACEMENT!! read more

Stay away from the service here. They are kind and cordial but, they do not stand behind their work. Apple sent me here for a new screen and the second my phone got wet, it started to malfunctioning. I went back and they said they don't cover water damage. I said, if it was fixed properly, I wouldn't have water damage. I suggest dealing with Apple only. read more

Worst customer service experience I've probably ever had. They took apart my laptop after charging me for repairs, then said I would have to pay an additional $800 just to get it working again. I ended up just having to get a new laptop from somewhere else. The new laptop cost less than what they were going to charge me. I should have known this place was not on the up and up just by their door. They had a door made of plywood. Terrible place don't waste your money. read more

Horrible service. I was trying to explain to the guy with dreads that Verizon is going to cover the costs. He just said that they don't accept Verizon. So why would Verizon send me there.?? I'm not gonna waste 30 mins of my day to drive there for no reason. Not only that but he proceeds to cancel my appointment because they don't take Verizon. He also claimed that my phone isn't under warranty... ok so either you do take Verizon or you dont. If you can see my warranty then you are obviously partnered with Verizon. Again, he tells me my warranty is expired. Tells me my appointment is cancelled and to have a good day in the most condescending tone. I will never go back there, I will make sure anyone I know doesn't go there and so on. Customers service training is needed immediately.! read more

These guys are amazing!! I've already had two experiences with them and both times they went above and beyond! The first time I had cracked the glass on the front of my phone and they were able to get it back to me all fixed up the same day. Special shout out and thanks to the mobile kangaroo associate Michael because the 2nd time I had cracked my phone, my charging port needed to by cleaned or replaced, my cameras were acting funky, and my battery capacity was at like 77% they were actually able to get me a new phone and for a $50 deposit fee I was able to take my phone home with me and use it while they ordered my new phone. There was a small lag, on getting the deposit back because of the square app they use to process payments but we got that squared away, thank you Mobile Kangaroo! And thank you Michael!! Highly recommend everyone go here for phone repairs, and they accept apple care! read more

Highly recommend! Marc is the best super fast and helped out with any questions I had

Great service all around! The staff I interacted with (Mike and Mark) were very communicative, professional and timely. I highly recommend Mobile Kangaroo. read more

So long story short my son spilled bubbles on my wife's MacBook. The screen began to have black spots in certain sections to where it was almost unusable. We bought the MacBook last year so we knew it still had life in it. After checking several places we decided to check this place out. One plus was it was apple certified. They had great communication and fixed the MacBook screen in just a few days. All in all I would come here again if I had issues with any of my apple products. read more

Recently started hearing crackling sounds in my AirPod pros so I began to look online for warranty information. Through Apple.com discovered Apple has extended a recall for crackling noises and have extended service for up to 3 years. As recommended through Apple's website I booked an appointment at a local authorized service center, Mobile Kangaroo. I arrived at my appointment about 15 minutes early and upon entering the front door, I was rudely addressed by a man at the front desk, stating he needed to finish up a few things and he'll let me back inside in about 15 min. Waited in the car and about 10 min later he poked his head outside and said "you're good". I entered the office and he stated I had an appointment for my air pods. He asked me to sign in by taking a picture of the QR code on the side wall. The QR Code linked me in to a site where i was asked to provide my name, phone number and email...standard account generation. The person then said there's a $19 fee for a diagnostic, upon which would be refunded if the air pods were under warranty. If they were not covered under warranty they would be sent in to a lab to see what the problem was and the $19 could be credited toward repair costs. At this point I was certain the air pods would be covered because my purchase date had not been more than 3 years old. I proceeded and gave the man my AirPods. He looked up the serial number and took a couple pictures of the air pods. Within about 2 minutes he stated that the air pods were not covered by warranty and it probably was not worth it to have them sent in to the lab because the cost of repair would be the same as buying a new pair. He then blew me away by saying, "so how would you like to pay the $19 fee?" I asked what fee? He stated the diagnostic fee. I replied what diagnostic? All you did was look up my serial number? He condescendingly replied, you agreed to the terms by signing the check in agreement, feel free to sign in agreed and read the policy. I calmly explained, a diagnostic requires examining the product, evaluating technician or mechanical issues and diagnosing an issue. All that was done was a product serial number look up. He continued to state I agreed to the terms and I agreed to the fee. At this point I realized there was no point in arguing with a scam business and a person who was only interested in collecting $19 from customers under fine print policies without any intention of providing real customer service. I immediately contacted Apple Customer Care, filed a complaint, and discovered from my own files that the air pods were purchased well within the 3 year recall warranty. I scheduled an appointment with the Apple Store. Upon checking in with my appointment, I was told that my air pods were in fact covered under warranty and furthermore they would run a real diagnostic free of charge. About 15 minutes later my technician came out and said the air pods failed the tests and in fact they would provide me with a brand new pair. I was pleasantly surprised how easy the process was, in light of how terrible of an experience I had at Mobile Kangaroo, which I thought was an extension of Apple. Customers should be aware that even though Apple may refer customers to device providers through their website, they have no direct affiliation to these third party businesses and especially have no jurisdictions on how scam businesses like Mobile Kangaroo operates. Hopefully others experiencing theses types of issues will have an opportunity to read this review and stay clear of Mobile Kangaroo in Ontario, CA. read more

Mobile Kangaroo - Electronics Repair Near Me - Chino, California

Had a great experience here, Michael was able to get my phone charging again after months of me wiggling the cable trying to get a charge. Just needed to clean the charging port, cost me $20. Took about 10 minutes max. Great service provided by Michael highly recommend. read more

Terrible company and horrible service. I brought my son's iPhone for a simple battery replacement and ended up with a broken phone. First the camera didn't work so we brought it back and they said it'll fix itself. 2 days later the touchscreen stopped working. Took it back again and was told there's liquid inside. Well, how did the liquid get there? We didn't do it. The phone came to them without one single issue except the battery life. They returned the phone with liquid inside and blamed us. They didn't take any responsibility. They don't answer phone calls and we had to drive there 3 times a day to get updates just so they can give us the runaround and shoot us away. I demanded to talk to the manager or owner and was told they passed the message but they can't disclose their numbers. There was a guy there to pickup his phone on the same day and was told they couldn't fix his phone too. Yes, they broke his phone too and yes, they also denied it. Don't get tricked and don't trust them with your phone! I should have read all the complaints before I went. Never again! read more

I reached out to them regarding my iPhone 12 Pro battery change out. Because I travel a lot and I am hardly home I requested remote assistance and so it can be easy for me to quickly stop by once and get the battery replaced. They acknowledged, ran the diagnostic remotely, ordered the battery and accepted payment online so when I got to the store I just had to drop the phone and it was ready in less than 2 hours. Excellent customer service and they listened to what the customer needs were and performed flawlessly. Very appreciative and impressed. I will strongly recommend to use their service for all your Apple products. Thanks for a job well done read more

Great service! I brought in my MacBook Pro for a keyboard issue that was covered by Apple. I didn't have to pay and the staff at Mobile Kangaroo had it fixed in just a few days. Was thoroughly happy with the service and process. read more

Quick and excellent service. They searched for possible recalls to save money on the repair. Very cool team!

Made an appointment today with Mobil kangaroo to replace the battery in my iPhone X. I made the appointment for the next day at 11:30 AM and we're going through the steps to book the appointment and it brought me to a page that had a separate diagnostic charge or diagnostic and keep? I called the phone number and the person I spoke with was very monotone and couldn't give me and exact direct price to replace my battery and he didn't seem to care, nor did he seem to want my business. This person might be very tech savvy, but kind of a strange personality. I wouldn't recommend them. read more

Mobile Kangaroo were very friendly and explained throughly what was needed for my Apple Mac Pro. They are Apple certified. (I took my Mac Pro to Best Buy and they said it couldn't be fixed.) Communication was good and work was done in a reasonable time. The only thing was they want payment up front, which is kinda risky, but they did great work and my computer is like new again. Way less expensive than buying a new computer. Would definitely recommend Mobile Kangaroo. read more

Jordan was awesome and quick to repair my cracked iPhone screen. He was very accommodating and answered all my questions. I will definitely be using their services again. Thank you for my fresh iPhone screen. Happy customer read more

Apple support sent me here. They said that this place would look at my watch and diagnose the problem. They would check to see if another charger worked on my phone. The dude at this place looked so bored and disinterested. He did not give me a chance to explain my problem. He said it will be 2 weeks before i get an answer. All watches are sent out. Negative 10 stars for this place. I walked out and called Apple and reported this authorized dealer. read more

Very easy, quick and excellent communication throughout the process. Definitely would recommend Mobile Kangaroo.

I was impressed at how fast and thorough these guys were. Their communication was clear and they did what they said. WAY better than hauling my machine to the Apple store. I will be taking my tech here from now on. read more

Fast, friendly, and reliable service. I had my IPhone 12 Pro repaired here for a cracked screen. Genuine Apple parts and repair backed by Apple. Repair took less then two hours. read more

HI... I DON'T EVER DO THIS, but this time i feel compelled to do so, i was dropped my iphone , the corner glass chipped, the screen froze, i tried everything, it was frozen, i youtubed, etc. to reboot it, no good, was on the phone with apple tech's, 3 times, once for 2.5 hours, made a appt. with apple genius bar in BREA, was there for 10 minutes the tech said they could not help me, i was directed to MOBILE KANGAROO, i never heard of them, so i took the chance, he ALEJANDRO, the apple rep, was able to reset the FINDMY, PASSWORD, ordered a new glass, and i got all my pictures, contacts, and notes back, i had this phone for over 8 years, the info was invaluable to me... thanks i will recommend ALEJANDRO, MOBILE KANGAROO, TO ANYONE THAT HAS A APPLE PROBLEM michael drugan read more

I came to mobile kangaroo because my iPhone unfortunately was no longer charging with the cable. I arrived and was immediately greeted by Michael who was wonderful the entire time you could tell he knew what he was doing, which made me feel better. he charged me $20 and ran a diagnostic and was able to identify that my phone had some kind of internal engine issue. He explained the process of how to order the parts he was going to order the parts and I could return again on Tuesday once the parts had arrived there he would notify me and I could then come to the store. So I did. I dropped off my phone and returned an hour and a half later to pick it up completely fixed like nothing had ever happened. The $20 was refunded to me and the fix which was like a $700 value was completely covered with a manufacturer warranty. like I said before, I hope this company appreciates the good employee that they have and even rewards great customer service skills with a little bit more money per hour . it would be completely deserved. I whole heartedly recommend the store for all your tech needs. read more

I took my son's macbook air to be repaired and the guys there were very helpful, transparent, and honest. They said it would take a week to repair and they over delivered with 2 days to spare! Thank you guys and keep up the great work. read more

UPDATE: On my Googlemaps review, the owner replied and asked me to reach out so we can resolve this issue. I reached out to the owner as instructed, explained what happened, then followed up with the owner explaining that my phone's auto brightness and ambient light sensor don't work. A third tech said the first tech damaged my logic board. My phone apparently isn't even worth the cost of the repair, so thank you Mobile Kangaroo for ruining my custom jailbroken phone. Also Craig, please don't BS me and publicly say you're going to help, when you don't even respond to me 10 days after I reached out to you. read more

Made an appt through Apple website to find out why my Apple Watch battery is lasting only 4 hours. My watch is about 2 yrs old. The guy just looked at it and said since my watch isn't covered by Apple Care, I need to buy a new watch and he can order for me. I asked what's wrong with the battery. He said the battery is depleted. I went home. My husband looked at it and closed a bunch of apps for me on the watch, and my watch is now working fine and the battery is lasting all day again. This business is awful. I originally thought they r legit since the appt is through Apple website and that I would get similar service as Apple store, but definitely not so. I would suggest going to an Apple store and not go to these 3rd party vendors even though they have contract with Apple. read more

I took my MacBook in to be repaired twice. Both times the employee was so helpful and nice. The repair only took a couple of days and was covered through AppleCare. All in all, I would say Mobile Kangaroo is definitely the place for all of you apple repairs! read more

I have an IPhone SE (2nd gen) and the screen was completely wrecked. After looking online I found Mobile Kangaroo as an Authorized Retailer. I set up an appt but ended up having to come in earlier. Alejandro was the specialist working and he was super flexible with my schedule allowing me to come in earlier. He found some issues and notified me promptly. He was super professional and gave me a couple options to consider for fixing my phone. The whole screen replacement only took about 30 minutes. Definitely pleased with the customer service , speed, and professionalism. I would come back again for sure!! read more

I made an appt thru Apple and this place was the soonest I could get in even though I would have wanted an actual apple store better. First I walk in and the guy tells me its 19$ just to advise me and than says he can run two different test that will be 50$ each and if one of them worked and repaired my phone it would than be 79$ all of which would have been free at a actual apple store. He than told me that there was nothing much I can do basically just buy another phone because apple couldn't do nothing for me which ended up being completely false because I still had warranty on my phone and I was able to get a new one no thanks to these guys. So basically I got charged 19$ just for me being in this shop no more than 5 min and this guy did nothing to help me why apple has them as a apple supporter I have no clue please do not book any of your appt with them I would recommend just going straight to apple store just like I will from now on! read more

Don't waste you time at this crappy place. I went twice and they could not find the issue with my computer. Charged me diagnostic fee twice and wanted to charge the third time when I took it in. Horrible service. Had the issue fixed for less then I paid them in one day at an other place. read more

Excellent customer service and very knowledgeable. I had an audio issue with my iPhone 12 Pro. I had spent 2 hours on the phone doing troubleshooting and being transferred from one company to the next. I went to Mobile Kangaroo and they did a diagnostic and had the phone fixed in 30 minutes. They are an authorized Apple Service Provider and they know what they're doing. Also, the office is spotless and COVID compliant. read more

Fantastic place, they fixed my phone quickly, efficiently, within a couple hours, I highly recommend!

Made an appointment to have my battery replaced. When I went to the appointment, they told me they didn't have the battery in stock. Couldn't you guys have told me before I drove down to you guys? read more