Issues I had struggled to get complete for a few months were solved in 1/2 hour on my MacBook Pro. Friendly, smart and excellent service. No appointment needed to drop off items; easy parking; friendly tech in the store answering the phone. Super lovely. I could not be more thrilled. read more

Jeffrey fixed my cracked screen quickly and efficiently. I will definitely return for my phone or computer needs.

Excellent service. Joseph installed a new battery in my iPhone and took the time to explain some things to me. The business is also Apple certified. That makes a difference. The work meets Apple's exacting standards. read more

I took my laptop and IPhone to Mobile Kangaroo for help with resetting passwords. The service was efficient and competent and reasonably priced. I will never go anywhere else for help with technology. Thank you! read more

I received overall great service. They were able to access very promptly what the issue was with my iMac and get me in and out within 48 hours. I will be returning in the future. Recommended! read more

This place is so legit. I was originally going to go to the mall, but one of my coworkers recommended this spot called Mobile Kangaroo. It's super close to both our office and my house. I was a little hesitant at first, but as soon as I walked in, it was super clean and the service was fast. Joseph helped me out--he was really informative and explained everything I needed to know about getting my screen repaired. The whole process was quick and easy, and the turnaround time was super fast. Highly recommend! read more

Joseph and Jeffrey are very knowledgable and always have great service. Saved me a lot of money

Courteous, speedy and professional service!! Anytime I have a need for servicing and of my Apple devices I'll always bring it here. read more

Joseph is really great. He has exceptional customer service skills and is extremely thorough in regards to your repairs in the overall process. Instead of waiting hours or trying to make an appointment at the Apple Store I was able to go here and take care of replacing the back of my phone in about an hour turnaround time. Highly recommend. read more

I got hacked and my credit union required that I get my iPhone scrubbed and scanned for problems. My bank accounts were frozen till I got this done. I called Mobile Kangaroo and was seen right away. My tech was Joseph. Joseph was very knowledgeable and professional. He was very helpful. The process took about two hours. In and out in two hours. Not bad at all. I will be taking my iPad in for a new battery soon. If you are in need of knowledgeable, professional help for your Apple device. This is the place! Thanks Joseph for ur more than excellent help!!!! read more

I have an old Apple IPod that needed a new battery. So I thought I would ask Mobile Kangaroo to take a look at it. I was happy to hear they could help me. It took about a week to run tests on it to make sure it was the battery, and order the new battery. They did a wonderful job. They charged $35 just to look at it. Then applied the $35 towards the cost of fixing it. $82.49 I probably could have bought a brand one on eBay for the same amount. But for me it was worth it. read more

Mobile Kangaroo - Mobile Kangaroo changed my iPod battery - Electronics Repair Near Me - Fresno, California

I am sharing my experience because I am a senior citizen. I do not like Malls but if you own an Apple phone or tablet, there is only one Apple store in Fresno, California: Fashion Fair Mall. I needed a battery for my iPhone 12 & dreaded having to go to the store in the Mall. I found Kangaroo Mobile when I Googled 'iPhone battery' & found discovered they had a 10 a.m. Saturday morning opening available (the first available appointment at the Apple Store was at 2:15). I like the location of Kangaroo Mobile as it is close to many businesses that I go to shop. read more

They provided great service, efficient, and had full knowledge of the apple product. The iwatch wasn't keeping its charge and mobile kangaroo tested it and tweaked it so it would keep a full 12 hours. They explained what might be the problem. After testing they explained the problem offered solutions and gave me choices as to what would work best for my situation. It was good to know options and down the road differences before deciding. I have confidence in their work and rely on their expertise. read more

Jeffrey IMMEDIATELY resolved my locked issue on my 15 which was preventing me from trading it for a 17pro. He is ENORMOUSLY warm and personable! He made this 70+ yo lady feel sooooo relieved! read more

I had an issue that was a software issue on my Apple SE phone, that the Mobile Kangaroo technician named Joseph fixed in a matter of minutes so that I could get so I could get my emails again both on my iPhone and my iPad. He did a great job. read more

Good business, communication very transparent. I'd recommend this place to anyone! Safe location, fair prices etc.

I get good technical service at Mobile Kangaroo. But the office, according to their websit, is open on Fridays and Saturdays. On Friday I did the Lala hour drive through cross town traffic--the place was dark and locked down tight. That whole experience took an hour and a half out of my day. There wasn't even a sign on the door. Today it's Saturday--no one is answering the phone. They have two of my computers that I want to pick up. Never again. read more

Logan was the one helping and he was incredibly friendly and knowledgeable. I knew I was in good hands. He was even able to address an issue with my iPhone being on the beta program which made the process even simpler. And the service was quick! Would recommend read more

Joseph was great! Answered our questions and took care of our phone concerns! Highly recommend!

This place has the greatest customer services ive seen yet. There very knowledgeable and not to mention fast they don't waste anytime ! They do a fantastic job I took my Iphone 14 pro max and it's good as new I recommend going here for electronic services. Great job! read more

Professional service, easy drop-off & pickup, efficient notification system via text. Will recommend y'all to folks and return for any future Apple repair needs. Thanks! read more

Joseph was knowledgeable and repaired an iPad in a few hours. The price was also very reasonable.

I scheduled an appointment with Mobile Kangaroo through Apple's customer service. This was an excellent option compared to sending my MacBook Air through the mail to get the necessary repairs. The staff was quick in communicating with me about the status of my repair, which I truly appreciated. They accept Apple Care, so my repair was free of charge (thank goodness). My only minor gripe is that the repair took longer than I expected. I thought I would pick it up in 3-4 days after drop-off; however, it was ready for pickup in precisely one week. This may not be a big deal, but I need my laptop for work and school, and I did not have an alternative device. The repair went into a holiday weekend too, so I will let it slide. Most importantly, they fixed my problem, which is all that really matters. Overall, I would recommend this tech shop. read more

Total waist of time dealing with Joseph ! Scheduled a service for battery replacement only to come and be told it's not in stock ! Yet what should of happened is before telling me to come he should have checked to see if they have them in stock ! I did talk to him prier to coming and he asked me if the phone had physical damage , so there was assessment being done . But it wasn't done correctly with battery being checked to see if it's in stock . Ultimately my time and gas was waisted ! Will not be coming back here again ! read more

As a Apple tech myself long ago, Mobile Kangaroo is professional and is in contact the whole way through. Prices are fair with what Apples doing rn. Deff recommend. read more

Mobile Kangaroo was ready to help when I needed IT support for my MacBook Air. I feared I'd been hit with a virus that could cause havoc at a time when my computer was most needed. I was welcomed and immediately helped. I was greatly relieved to learn that my laptop was not about to be totally compromised and with the professional help at Mobile Kangaroo I learned what had happened and how to recognize the problem in the future. I am impressed with the professional and knowledgeable personnel at Mobile Kangaroo, and am confident when needed, Mobile Kangaroo is standing by to help. . read more

Quoted me almost 500 dollars to fix my iPhone 14. Did not even give me a straight answer to what was wrong. Described a "wiring issue" . I collected my phone and took it to cellpros and it was fixed for 25 bucks do not recommend also charged me a non refundable 35 dollar fee. I could have had my phone running a day earlier if I had stuck to Cellpros on Peach and Kings canyon more affordable and friendly read more

Was told that they had the parts in stock put I needed a appointment so I set a appointment when I for the appointment and was told that there were no parts in stock and had to pay for them to be ordered and would be in stock in 2 days after 7 days and no contact from them I went back in and was told that I did not pay for them to be order and after I showed them that receipt that tried to say that the parts did not ship and it was out of there hands and was told it was my fault and my problem when I was lied to and had false promises and no contact or communication about any of it That is fraudulent and bad I would not return or recommend them for any service for any reason and I hope that they lose there contact with Apple as certified repair center because that is no way to treat any customer or any person when there is so many places on every street corner that can do the same service and do it better than them read more

I went in because one of my keys on my laptop broke off, and my Mac is old so it's just one of its problems. Anyway, I asked for an estimate of how much it would cost to fix the keyboard and they refused to give me an estimate. This is understandable due to liability reasons, so I paid the 65 dollar diagnostic fee just to be told it has the problems I already knew it had. I was told that the 65 dollars goes towards the cost of repair. Anyway they got back to me saying that the price to fix the keyboard would be 400 dollars. I rejected the repair as it would be cheaper to just get a new laptop. However they told me that the speaker also needed a repair so I asked instead for my diagnostic cost go towards repairing the speaker. They rejected saying that I had to purchase the other repair before the speaker could be touched. This was an absolutely horrible experience because I lost 65 dollars for them to tell me everything I already knew and they refused to fix what I asked them to fix. Overall, this was an absolutely terrible experience. The girl at the front desk was amazing and polite but the rest of the experience was terrible. I recommend going anywhere else. They will treat you way better. This place is overpriced and just not worth it. read more

1000% would recommend Mobile Kangaroo. I spilled a whole bottle of water right on my keyboard right before finals week and called everywhere in Fresno/Clovis to see if I could get it fixed. I really didn't care about the computer itself, but I wanted all the documents and photos I had stored on it. I searched everywhere in the Fresno/Clovis area and was told that the diagnostic fee just to open up the computer to see if the memory card was salvageable, was going to be $200. Mobile Kangaroo's diagnostic fee was $100 and when I went in, the employee opened up my laptop and said I would only pay the diagnostic fee if he thought he was able to retrieve all the data from the memory card; if not, he wouldn't charge me the diagnostic fee. Mobile Kangaroo was able to retrieve all the data, put in on an external hard drive, AND fix my laptop, and everything including the diagnostic fee cost about $300, when other establishments had quoted me $800. Overall, honest and ethical employees, fair prices, and excellent service! read more

Great and fast service! Let me know exactly what was wrong and how long it would take to fix! No run around! Guys that helped were very helpful, they even gave me a loaner phone for the mean time while mine was getting fixed so very convenient! read more

Dropped my iphone 11 and brown lines all through screen. Did my research and figured I broke the screen inner parts. Had no idea who to go through except APPLE. (expensive). Took a Gamble and chose Mobile Kangaroo (authorized Apple repair with apple parts). OMG...made appt for that morning. Walked in...friendly AFFORADABLE ran diagnostics....they said give them 1 1/2 hours to repair!!! Yeah. ONE HOUR later they called said its fixed. What???? Went in and all is perfect and fixed for under $200 in one hour. Couldnt be more please. APPLE MAC/Phone and I assume other computer repairs? Go to these people. They were wonderful. THANKYOU GENTLEMEN! read more

I have an iPad Air 2 and when I updated the operating system, it would no longer connect to WIFI. So I went to the Apple Store at Fashion Fair, and it was gonna take 2 weeks to get an appointment. So I decided to book online and got into Mobile Kangaroo later that day. I was skeptical, but I didn't want to wait 2 weeks. Anyway, showed up at my appointment time and 20 minutes later, my iPad was connecting to WIFI again! So much easier than the Apple Store. read more

Joseph is wonderful. Scheduled a drop off time and he was very prompt. Said it would be back by a certain date and it was, couldn't be happier. Although I first discovered him on Apple, a friend of mine had also referred him to me. read more

If you need your phone repaired save yourself a trip and money and go to the Apple Store. I went here and they told me my screen protector was causing the issue so they removed it and charged me $20. Come to find out it wasn't the screen protector after all. took it to Apple and they fixed the issue with no charge.. Will never be back here not recommend read more

I took my computer to the Fresno Mobile Kangaroo store to have diagnostics ran on it. I have a 2016 MacBook Pro that the display was only working if the laptop was open to a 45 degree angle. I informed the clerk that I only wanted diagnostics ran and no repairs done until I had those results. As the laptop is 5 years old and not worth putting $600+ into as I would rather purchase a new laptop that is more up to date. I was informed that a $65 charge had to be paid and if I decided to have them work on the laptop that that would go toward the repair. I again stated I only wanted diagnostics done. The clerk told me that it would take 2 hours to run the diagnostics, both my husband and I heard that. We live 40 minutes away from the shop, so we hung around in Fresno for 2 hours. I tried calling the store and no one answered so I had an email that told me I could email them for an answer on my laptop and did so. Still no answer! We drove back to the store and I went in to inquire about my laptop to see if they were done and the clerk rather irritated told me that he said 24 hours not 2 hours and he had not even started the diagnostics on it. I told him that I was sorry that I guess my husband and I had heard wrong. This was about 2pm on Friday, they are closed on Saturday and Sunday. Since I had not heard from him on Friday, I expected to hear on Monday morning. No phone call was received by 10 am, a hour after they opened I called three times before getting through to the store. I gave him my name and type of laptop that I was inquiring about and he put me on hold to check on it. He came back on the phone and said it was in the parts area. I said wait a minute I did not authorize any work other than diagnostics to be done. He said well it needs a new display and he quoted me a price minus the $65 I had paid on Friday. I said if you have ordered any parts, I am not paying for them as I did not authorize you to order or fix anything. He said, wellI don't know what you and the other guy discussed on Friday but you will have to talk to him. He said well I haven't order the display yet, so nothing has been done. Then with lots of attitude he said you can come pick it up then. When I arrived at the store this morning, I asked him if they ever intended to call me and he said yes whenever I got to your laptop. I honestly do not think I would have received the call as think their intent was to order the display and figured I would just pay for it, since it was already in the parts area. I have never had this kind of issue with a computer repair place. I made a complaint to Mobile Kangaroo's Corporate office as well as with Apple. I feel their employees need to be trained in customer service skills and taught how to put notes in a file so that other employees taking over know what was discussed. I do not feel it is my job to figure out when the original employee works to get my instructions clarified. I will NEVER do business with this company again and you would be smart to steer clear of them too! read more

Conscientious and available service. They keep you posted on the status of your repairs and give a thorough explanation of the issues.

So the Apple guy told me I needed a new phone battery because my phone wasn't charging. I couldn't book an appointment at the Apple store until the next day, but he gave me Kangaroo's number as an authorized repair shop. 20 minutes later I'm in their store asking for a new battery and the tech says "Well let me take a look at it first." He presses a couple of buttons to turn off some wasteful operations that were draining my battery 24-7, gets some tweezers out and removes some electronic navel lint from the charging port and the thing is now working fine! I think it's impressive when you're practically pushing seventy-five bucks into the cash register and the guy stops you because you don't really need the thing you're trying to buy. Way to go Kangaroo! A clean, bright store, no wait at all and a courteous, ethical guy who put seventy-five dollars back in my pocket. Thank you! read more

Skip the Apple line and come here. Had a problem with my iPhone not charging. I was frustrated!! The guy helping me listened WITHOUT interrupting!! Was honest about what he could do and if it didn't work, what the next step was. He "got it" that I needed my phone ASAP!!! He did the diagnostics and was able to fix the problem. I walked in and was helped right away unlike apple where you have to make an appointment and go in a week later! DEFINITELY coming back. THANK YOU!! read more

I've got to be honest, I can't see the reason for such a meh rating! One bad experience? Hm, Idk. It's a shame to diss a place like this. I've been here twice, without an appointment (although they're recommended) and I was helped quickly and treated very well. I'm not a nerdy phone geek, although I do love my phone, and these guys patiently answered every question and walked me through my problem every step of the way. Sweet too, it was free!! I couldn't have asked for more. The quality of support and customer service were stellar. I would totally come in again and I certainly recommend them to anyone who needs tech help! read more