This is really how phone companies should be. I hear my friends whine about AT&T, Verizon, etc. and…read moreI'm so grateful I discovered Einstein Wireless. For starters, the plans are cheaper than the other places. You can get unlimited everything for under $50.. if you want a little bit more, you can still pay under $60(like picture messaging). But again -- unlimited minutes. The next best part -- no contracts. I hate contracts. They lock you in, raise your rates, have stiff late-charges, etc.etc. With Einstein, if you don't pay your bill -- you'll lose service but you can just pay to reactivate it. No extra fees or whatnot attached so its much easier. Going into the store isn't always perfect and sometimes they are swamped. Going in to simply pay your bill can be a real hassle when there is a line. You're much better paying over the phone which is never too much of an issue.

Needed an expensive repair and they guided me to a better solution. Integrity demonstrated…read more Thanks!

This place it located by Binh's Tailoring, next to the old Goodyear on the corner of E Wash &…read moreMendota St. I had a really old iPad that part of the charging plug broke off inside. I was greeted right away. He listened to me then looked at the iPad, told me $35 if he could get the broke off piece out but was sure he could, said he'd text me when done. I went back to pick it up. Thirty-five and tax. He cleaned it up and charged it up too! I know I'll talk about these guys and if I ever have problems again, this is where I'll go!

The gentleman who helped me was great, patient and made sure to answer my various questions. The…read moremanager, who I believe is Zach, was also helpful but a little pushy and confrontational. I would avoid him unless you're coming in for something quick, as he doesn't seem to enjoy giving older folk the time of day. I've been coming to the Monona location for years and I notice there are new employees almost every time I visit. I'm starting to wonder if he may be the reason for that...

I was in the market for a new iPhone and decided today was the day to make the purchase. Real good…read moredeals shortly before Christmas. They had five agents there due to extra traffic. Actually, I've never had to wait more than 10 minutes on previous visits to this store. The staff was respectful, friendly and did a great job answering my questions without using technojargon. Zach A. was great to work with and he even walked me through wiping all the data off my old phone. He made sure everything (email, phone calls, etc.) was working before I walked out. Very pleased with the service I receive every time I walk in this store!

DONT BOTHER GOING HERE!!!!!!!! I've been to this location multiple times and every time the first…read morewords out of the guys mouth is "oh sorry I can't help you, you're going to have to call customer service". Anything from phones to internet they WILL NOT HELP YOU! I don't know how this shop stays in business.

If I could give this location zero stars, I would…read more Sean and Logan should not be working in customer service--period. Sean was dismissive, rude, and refused to give his name when I questioned why I was being shown damaged phones. He looked me in the face and said, "Good luck with that," after I told him I'd find out who he was. That's not just unprofessional--it's hostile and deeply disrespectful. Logan knowingly misled me about the terms of my plan and failed to tell me I needed to port in my number for the promotion to work. That led to unnecessary confusion and nearly caused me to miss out on a deal I signed up for. It was clear they both knew the phones were damaged and still tried to sell them anyway. Both of these employees need to be fired. No one should be treated this way for asking questions or expecting honesty. AT&T, do better.

The lady inside made us feel crazy for not being able to figure out our problem, had minimal…read moreknowledge on how to go about our situation, and sat on a personal phone call that was non-work related for the entirety of our visit. As soon as we walked in and explained our situation, she rolled her eyes and provided no help. Overall a very poor experience.

I recently spent over an hour in there because the contacts on my Droid suddenly disappeared. I…read moreknew it wasn't a big deal because I had the backup assistant figured, but I didn't know how to use it or what happened to them in the first place. The reason that they get one star is not because they couldn't fix my phone. It's because all three guys working there seemed more interested in ordering lunch than assisting me. (And I was the only one in there!) Two of them tried to figure out what was wrong and kept on saying that the only way to get my contacts back would be to retrieve my previous phone. When I told them the error message that occurred regarding "TuneWiki" guy 1 asked what that was. Guy 2 went on to take my phone and show guy 1 what it was and telling him about it. (That couldn't happen after I leave?) These guys were horribly unprofessional and I will never be back to that Verizon store. I was able to retrieve my contacts later on. They were in my trash can on Backup Assistant. Even though guy 1 said that he checked there. Attention college students: This Verizon is convenient and right next to campus. But if you want people who actually know what they are talking about, I would go somewhere else. If you want to know what's good at the noodle place around the corner then this might be the Verizon for you.

The service I recieved from Jaxson was fantastic. His product knowledge and willingness to help was…read moresecond to none.

This is a Verizon service reseller even though the big sign on the building says Verizon. I…read morelearned the hard way that there is a "Corporate" store in Madison, which is where I went when problems from the Monona store snowballed. Went to buy new iPhones and switch over service from T-Mobile. Several days of cell phone Hell were needed to straighten things out. Multiple sessions at the stores and on the phone resulted in a lot of stress and anger here.

We were a little hesitant due to the poor reviews the store had, but we received excellent service…read morefrom Aaron and the manager, Colton. They were both patient and provided thorough details about the internet and phone plans. I can't speak for the other staff, but we really appreciated Aaron and Colton's help and would highly recommend them!

This company is the worst. I have a business account and I have waited multiple times on hold for…read more30+ minutes at a time. There isn't an option to leave a call back number or any recognition that poor service is their standard mode of operation.

Great customer service, wide selection for such a small space!…read moreSo nice to have a shop closer than downtown . Would recommend this store if you want big store selection for better prices

It's not vapor wireless anymore. It's a new vape shops run by some really cool dudes. If you're in…read morethe area check them out they always got the bomb deals.

Claudio was extremely helpful in solving of an extremely unique issue on my new phone! He was…read moreincredibly patient and eventually got the phone working again. Will definitely be returning if anything comes up again.

Service at T mobile was known to be bad, but this store is worst of all time. I have never been…read moretreated no rudely. The store attendant keeps telling us off the door mat because it counts how many ppl come in and out. It seems that helping us solving the problem is not their priority, selling us something is. We have been customer for years, such bad service is pushing us away.

Has to be one of the worst customer experiences. I've been twice, no one even came up to me for 30…read moreminutes. The weird woman working there picks her clients and it's about an hour per client. never go here. Do it online

I broke my iPhone and needed a replacement fast. I use my phone for my business and couldn't wait…read morefor another phone. Josh helped me find the right replacement and got me up and running again in less than an hour. He is friendly and knowledgeable and a delight to work with.