I had a very concerning experience with the delivery driver who initially came to set up my bed. He…read morearrived smelling strongly of marijuana, to the point that it filled my entire home. His clothing was also unprofessional. I informed him that I am highly allergic to marijuana exposure (throat tightening, facial and eye burning), and he confirmed he had smoked before entering my home. Because of this, I asked him to leave for health and safety reasons. He did apologize. I want to be clear that the company itself handled my complaint extremely well. They were apologetic, took the situation seriously, credited my delivery, and promptly sent a second technician who was clean, professional, and respectful. This review reflects a poor hiring or screening decision--not the company's response, which was excellent. I appreciate how quickly they corrected the situation. Furthermore, the hospital bed served its purposes and was delivered within 2 days of ordering.

I cannot express enough gratitude for the outstanding service we received from Medical House,…read moreAndrew, and Darrius. My partner and I frequently visit the northern Virginia Falls Church area about once or twice a month. During our recent stay, his motorized scooter stopped working, and we found ourselves in a tough situation. Being far from home, it was imperative for him to maintain mobility, especially since we needed to have the scooter serviced. Unfortunately, it was impossible to have it serviced after 6 PM because the necessary part wasn't readily available and had to be ordered. When I called Medical House, Darrius answered and went above and beyond to assist us. He remained on the phone after closing hours to explain everything clearly regarding the rental of a motorized wheelchair scooter. Thanks to his help, we were able to work it out and pick up the motorized wheelchair we rented for a month at a very reasonable price. What truly sets Medical House apart is the genuine care they demonstrate. There was absolutely no pressure to make a purchase; it felt clear that they are dedicated to helping people rather than just making a sale. As a small business, their commitment to customer service is commendable, and I'm thrilled to support them. My partner is a disabled veteran, and it means a lot to find a business that truly understands and caters to our needs. Thank you once again, Andrew and Darrius! I sincerely hope Medical House continues to thrive for many years to come.

My son broke a piece of his nebulizer on a Sunday morning, and I am so grateful JK Medical Supplies…read moreis open on Sundays. The proprietor had the equipment we needed and was very nice to talk to. Thank you!

The gentleman who helped us was patient and kind and explained everything. The prices were fair…read moreand they had a "showroom" that held many options to be able to check out possibilities. His belief is simple: we don't work with healthy people, we work with the sick and hurt and older people and we need to accommodate them. Opened 7 days a week and easy to get to. Purchased a transport wheelchair that had to be light enough for my mother to be able to put it in the car. Absolutely got it right!

I highly recommend Zask medical supply located in Alexandria, Virginia. They have the most highly…read morereliable products and outstanding customer service. Tony and the team make themselves available any time to assist customers in product selection, product use and navigation of relevant APPs. The Zask Medical team are also highly experienced in many of the subtle nuances that are important for deciding between different medical supply products. That are particularly experienced and the use and nuances of CPAPs For new CPAP owners Tony and his team take the time to provide detailed instruction and subtle nuances about operation that you don't ordinarily find in the manuals and even on the online information on YouTube. For experienced CPAP users Zask is also quite amazing. They take the time , if you ask, to help you in navigating the various Apps related to various medical products. This is above and beyond what you would get from most retailers. In addition, the ZASK team are very good about supply product service. ......And not just products that they sell. I was having trouble with a resmed travel CPAP that I purchased a couple of years ago from another retailer and Tony was kind enough to help me fix a problem without any charge-- just as a courtesy for being a customer. I can't say enough good things about Zask !!!

Friendly, efficient staff with a wide inventory of products. I rented a knee scooter at a better…read moreprice than others in the area.

We needed a in-home hospital bed for my dad post surgery unexpectedly, and I called multiple…read morecompanies on a whim. Mobility City called me back very quickly and Bennett was honest, patient, and supportive with talking me through our needs, and quickly getting us what we needed. Delivery happened within 24 hours, we were able to pay by credit card over the phone, and the delivery was smooth and easy, and friendly. They are a small business, with a personal touch, and Bennett is friendly and hard working. Always nice to know that small businesses can still do great work with a personal touch.

Service was exceptional. I was quoted a price on the phone for a shower chair that I needed the…read morenext day for my mother that was coming home from the hospital. Not only was the salesperson very friendly she said she quoted the wrong price and it was actually cheaper. Win!

Professional and capable people who have been a great help in obtaining, fitting and maintaining my…read moredaughter's equipment over the years. They truly go above and beyond to help her.

Great job finding me an inexpensive folding lightweight wheelchair for the car trunk and traveling…read more A+ service!

Best experience ever! I felt that we could not have received better service anywhere else! A…read morespare battery was only needed for one very steep hill during our 6-day stay for America's 250th! Jebessa made the transaction seamless and quite affordable!

I have been using them for many years to help with concerts at the US Capitol building lawn. They…read moreare a truly professional organization. Their wheelchairs are in pristine condition. They are always punctual with on time deliveries and pickups to my location. A lot of my events require up to 30 wheelchairs to be delivered to secure locations. I have come to rely on Jey and his staff. They have an amazing work ethic and their service is the best.

In short: lack of privacy and aggressive sales practices…read more We were in need of a wheelchair van and found one online that we liked very much... so much so, that even before reaching out only an absolute disaster could have kept us from the purchase. On the morning of our appointment their sales agent, Shelby, called to confirm but I was unable to answer. Almost immediately, Shelby then called relatives (outside of our household) and shared personal information we had provided while asking questions about my needs. Because of the individual called, this created quite a bit of chaos and an extremely uncomfortable and awkward situation for our family. I explained to Shelby that I wanted to cancel my appointment and to please delete my contact information - that I would never purchase from them due to what I considered to be predatory and aggressive sales practices... essentially trying to get information from a relative in order to have more information about my disability and needs before the sales appointment -- while informing that relative of our plans to purchase, as well. I said clearly and directly that I did not want to be contacted by Mobility Works again. That I would go without rather than purchasing anything from them again - at all. She said she would remove the numbers from her database. Despite the assurance of no further contact, a short while later, their General Manager, Jim O'Mara, called... trying to smooth things over but yet being insulting and sarcastic in the process. For example, when I stated I did not give them those numbers, he replied that they did not get them from "outer space." It's clear from another review further down the page here that this is not an isolated incident but rather business as usual from them. When I first filled out their form online, a corporate representative (Illinois number) immediately called me about trading in my 2010 vehicle - something I had not entered on the website form or mentioned in conversation. I thought nothing about it at the time - strange, but assumed they had confused me with another customer. After today's interaction, it's quite clear that they use databases from other sources. I find it extremely concerning and discouraging that a business would not only do this - but would do this with a client base that is primarily disabled.

This is my 3rd interaction with the Mobility Works staff, at the Alexandria VA location and as…read moreusual, the service was impeccable. This time around I had the pleasure of working with Ms Shelby Nelms, within the Sales Department. Shelby is one of the kindest, patient, attentive and positive people I've ever met, which in her line of business and with the special circumstances of the customers that she works with, is absolutely needed. Thank you Mobility Works and especially you Shelby, for helping to make my families dream come true of owning a wonderful and beautiful vehicle for particularly for my son and making the process such a smooth and speedy one at that. May the Lord, continue to bless you and your organization as you all go forth in helping other families in need.