We contracted Area Access Inc., based in Manassas, VA, to install a pneumatic elevator in…read moreWashington, DC. The cost of the equipment was approximately $51,000, with a similar additional cost for construction and installation. Shortly after installation was completed, the elevator began to fail on a regular basis. As of April 14, 2026, we have required seven (7) separate service calls, none of which have resulted in a permanent resolution. While the elevator may function temporarily after technicians complete a visit, it typically begins malfunctioning again within one to two days. In many instances, Area Access Inc. has charged service fees for issues that appear to stem from a defective product rather than normal wear or user error. Despite multiple service visits, the company has: 1. Failed to identify and correct the root cause of the problem; and 2. Sent technicians who do not appear adequately trained to resolve the underlying issue. A recurring and concerning problem occurs when the elevator cab approaches the first floor. At that point, it drops abruptly approximately 2-3 inches above the landing, causing a noticeable shock. This impact seems to disrupt recent adjustments made by technicians and may be contributing to ongoing system instability. Additionally, scheduling service has been difficult. Communication with the corporate office has been frustrating, with calls frequently going unanswered and customer service representatives unable or unwilling to provide clear commitments toward a lasting solution. Over the past two years, we estimate that the elevator has functioned properly only about 50% of the time. Torgrim Christopher Forberg Executive Director National Society Daughters of the American Revolution Washington, DC

I called Area Access to diagnose a problem with my residential elevator. Their technician…read morerecommended replacing three door locks at $800 each plus labor. Before proceeding with a several thousand dollar repair (and wondering how all three locks could stop working at the same time) I obtained a second opinion from another elevator service company. They discovered the problem was simply a loose wire in the circuit board and fixed it quickly. The elevator now works perfectly. I was charged $320 for the service call that produced the incorrect diagnosis. I have requested a refund from Area Access given that the diagnosis could have led to thousands of dollars of unnecessary repairs.

Mr. Abbrims scheduled a Sunday appointment in my home approximately an hour from his office's…read morelocation in Boyd's MD only to ascertain my weight limited exceeded the weight capacity of the equipment [ Acorn Stairlifts ] he was selling. He stated prospective clients usually " pipe up " information such as weight when first contacting him. While, I am sorry that his time was wasted, I strongly feel the onus is always on the business owner to pre screen clients to avoid wasting his and the prospective client's time. Lastly, Accorn Stairlifts are the " Yugo/Edsell of stairlifts which is to say all consumer reviews state they are junk.

From the owner: Specializing in: - Elevatorsread more

Great company --once the guy Doug actually sent someone out. I called and left an initial message,…read morethen had to call back again because I never received a message back. I got him on the phone, and he said he had to find out some information from his friend in New York, which was on a Friday afternoon. I called back on Monday after not hearing anything, and he said he needed to contact his friend again to get the information about fixing our particular Stairlift model. No response, no callback, so on Tuesday I called and wasn't particularly happy that I hadn't gotten a call. He retook my address and sent out a local guy named Clide, who was friendly and super knowledgeable about these chairs. He opened them up, replaced the batteries, and put the chair back on the track. He tested it and verified that it was working perfectly. I highly recommend this company, but stay on top of the manager or owner a little more than I should. If you need service on a chairlift, this is the company with the most knowledge in the area. Recommended!!

Excellent service, came and installed stairlift the same day I called. Unbelievable. Price was also…read morebest in area. Highly recommend. Lee Carroll

This was a total negative experience. I went two straight days for compression socks; and came home…read moreempty handed both times. Don't waste your time. Go elsewhere.

From the owner: Chandler's Medical has been around for over 65 years. We pride ourselves in great customer service…read moreand making sure the customer gets what they need. We have Certified Orthotic and Mastectomy fitters ready to help you with your bracing and orthotic needs. We carry a variety of products from bracing to ostomy, wound care to incontinence and compression wear to equipment. We strive to make you feel better when you leave than when you came in.

Christian helped me tremendously as I picked out my medical supply. I was very indecisive, and he…read morekept going back and forth looking for what I had requested as I switched my mind every 10 seconds. He provided EXCELLENT customer service. They had a variety of selections and what I picked up was covered by my health insurance. So, the brand I selected is a great value based on my personal research of the items.

I've been going to Norbrook for over 10 years and the quality of customer service has always been…read moreoutstanding. They also offer a great selection of medical items without having to wait for special orders. The staff generally gives a 10% discount for senior citizens even when the items are picked up or purchased by younger individuals for their parents or love ones. I highly recommend this store and I'm grateful for the time they take answering questions, making recommendations and securing the best items.

Dennis to the rescue. I recently helped my 91 year mother buy her first stairlift. Having been a…read morestairlift owner/user myself, I thought I could be of great help. We searched out four brands and settled on an Ameriglide Rave2. Little did I know, however, the installation was to be subbed out. After numerous phone calls and unanswered messages I told Ameriglide I wanted my Mom to be credited for the $744 installation fee. After that battle I found American Pride Remodeling through a Google search. My first call to Dennis was answered immediately and he reassured me that everything I said he had dealt with before. Not only was he an Ameriglide installer and he would be able to assist. Best part was he was only 30 minutes away. Fast forward 4 days and the unit is now installed. We are grateful for Dennis and the ability to use him for all of our service needs

From the owner: American Pride Remodeling Company is comprised of a group of individuals dedicated to solving all…read moreyour mobility challenges through home remodeling. As one of the leading mobility service providers in South Central Pennsylvania and Northern Maryland we offer quality services, and Products, at an affordable rate. We offer services to every aspect of your home, from a grab bar to a ceiling or patient lift, a stair lift, wheelchair or platform lifts. We install roll-in showers and other bathroom remodeling as well. Voted "Best of the area in Scooters and Mobility Aid Dealers for 8 Consecutive Years". Our President/ CEO, Dennis Bartnik, has been performing home repair and remodeling for over forty years and his idea of what a customer needs is the foundation of our business. “The first time I provided a way for a physically challenged Veteran to get in and out of his home without any outside assistance, I understood what I needed to do. It was one of the most rewarding experiences...” At American Pride Remodeling Company, we will meet with you and discuss your needs, after which we can give you ideas on what we think would be your best plan or design. We can make it happen once you decide on a course of action. We proudly serve Pennsylvania (PA), Maryland (MD), Virginia (VA), and Washington, DC.

My mom turns 72 on Monday. I stopped here thinking I could get her something useful rather than the…read moresame ol boring clothes, food and gift cards. It was good I stopped in. I found a great back pillow that includes a hot/cold pack you can slip into the pocket of the pillow. Perfect! I gave it to her today. She loved it. Next gift will be the bedside rail to assist in getting up from the lying position while also assisting her in standing until she's stable enough to take a step. These things are needed as you age and I was glad to come in from curiosty and find these useful items. They also have walkers,wheelchairs, medical braces for feet,elbows,knees and hands. Rising chairs and so many other things in this little store.

Awful place. Take advantage of people in pain. Sold me a TENS unit for 79 dollars, when its only 18…read moreon the TENS website. I kept telling the guy that I may wait. He told me there is only two left. So i bought it. Crooks...hope your crappy business gets shut down.