I had a very concerning experience with the delivery driver who initially came to set up my bed. He…read morearrived smelling strongly of marijuana, to the point that it filled my entire home. His clothing was also unprofessional. I informed him that I am highly allergic to marijuana exposure (throat tightening, facial and eye burning), and he confirmed he had smoked before entering my home. Because of this, I asked him to leave for health and safety reasons. He did apologize. I want to be clear that the company itself handled my complaint extremely well. They were apologetic, took the situation seriously, credited my delivery, and promptly sent a second technician who was clean, professional, and respectful. This review reflects a poor hiring or screening decision--not the company's response, which was excellent. I appreciate how quickly they corrected the situation. Furthermore, the hospital bed served its purposes and was delivered within 2 days of ordering.

I cannot express enough gratitude for the outstanding service we received from Medical House,…read moreAndrew, and Darrius. My partner and I frequently visit the northern Virginia Falls Church area about once or twice a month. During our recent stay, his motorized scooter stopped working, and we found ourselves in a tough situation. Being far from home, it was imperative for him to maintain mobility, especially since we needed to have the scooter serviced. Unfortunately, it was impossible to have it serviced after 6 PM because the necessary part wasn't readily available and had to be ordered. When I called Medical House, Darrius answered and went above and beyond to assist us. He remained on the phone after closing hours to explain everything clearly regarding the rental of a motorized wheelchair scooter. Thanks to his help, we were able to work it out and pick up the motorized wheelchair we rented for a month at a very reasonable price. What truly sets Medical House apart is the genuine care they demonstrate. There was absolutely no pressure to make a purchase; it felt clear that they are dedicated to helping people rather than just making a sale. As a small business, their commitment to customer service is commendable, and I'm thrilled to support them. My partner is a disabled veteran, and it means a lot to find a business that truly understands and caters to our needs. Thank you once again, Andrew and Darrius! I sincerely hope Medical House continues to thrive for many years to come.

The process was nice and easy c we didn't ride no long but we did enjoy the ride to the MGM casino…read morefrom the harbor. The trail was easy and the weather beautiful. Felt safe B on the bikes the seat was easy to adjust and we had fun riding the little bells. Over all great experience. Price was right if we had more time we world have ridden more.

Easy and fun. Would definitely rent from them again. Scooters were in good condition.read more

This place has been great in the past, but now it seems to have gone under and I have a wheel chair…read morestuck in its repair shop with no way of getting it back. Owner needs to least reach out to customers who have paid or have their equiment there so they can be returned fixed or not. Very frustating.

We ordered and paid for a go-go Pride scooter on June 11th and we still have not received the…read moreproduct as of August 24th. So disappointed as we've called the store multiple times and each week was told it was coming in that week or the next. This past week, my husband and I left multiple voice messages and I even wrote an email and we have not hear from anyone (to include Tyler who we'd communicated with from the start). We just don't know what to do. We've been told by several people this wait should not be happening and manufacturers have these scooters in stock. :-(

Called last minute to get an electric wheelchair. It was foldable and ready for us to pick up to…read moreuse for a day in DC. The customer service was fantastic.

I have rented a great scooter from Bennet Helfgott at Mobility City twice now. I am from the…read moreBoston area and have chronic illnesses that require me to rent scooters when I travel. I need the scooter to visit my daughter at a local university in DC and the campus is large! The scooter was like new and so simple to drive and put in and out of my car. It is heavy and I need the help of my daughter to take it in and out of the trunk, but after that, I'm all set to use it alone. It also comes apart to help with lifting the pieces and put it in my car. Bennet showed me how to take it apart and put it back together for easier mobility in and out of my car. It is simple to do! Bennet is amazing!!! As the other woman said in her review, "He is incredibly responsive, customer focused, and truly cares about his clients. He is a rarity in this field and I highly recommend him!" Bennet dropped the scooter off at the home I where I was visiting and picked it up the morning I was headed to the airport. Bennet did this with a last minute booking (2 days notice both times) and accommodated my schedule and delivered. When I met Bennett, he was kind, thoughtful and cared about my needs for the use of the scooter. I highly recommend Bennet and wouldn't go anywhere else for a scooter rental in the DC area!

I was looking for a place to rent a scooter for a retreat being held in Ellicott City MD. I…read morecontacted this company and boy did I hit the jackpot. The customer service was excellent. The staff friendly and accommodating as I had to add an extra day to my rental and it was so easy. The scooter was also delivered to the resort the day before my scheduled arrival . When I arrived the front desk staff bought it out to me. I am so pleased with the ease of use of the scooter. If you need a scooter this is the place to choose. Thank you Wheel Around DC. Oh, and the rates are very reasonable and that helps with a person like me on a fixed income! Stars in my eyes for Wheel Around DC.​

Absolutely do not purchase from this company. Refund process is a nightmare. Mobility scooters die…read moreafter 2hrs use. Customer service varies by the day. Booked and cancelled 2hrs later once I found that a family member cart ran out of power and it was a hassle to get it back to the Holiday Inn. Paid $142 for the heavy duty cart for one day, never got to use. Website is miss leading as says heavy duty is $40 a day. Use this review and do not use this service, you will regret it.