Christina and Alex were great to work to get my 2026 Tundra iforcemax Platinum…read more Transparent and no-pressure environment with no vehicle add-ons. Friendly and quick experience finalizing the paperwork and taking delivery of the vehicle. Would highly recommend!

It takes a lot for me to write a bad review, but my recent customer service experience has been one…read moreof the most frustrating in my life. I hope this review can help others to avoid my terrible circumstances in the future. I brought my 2017 Tundra in for a 90k service to Rodland. I am very consistent on my services and would go to Rodland for my big mileage services. The service went fine although it was $1000 (expected). Roughly 10 months later when I was driving on the freeway my transmission drain bolt fell out, fluid drained out, and my transmission is toast. I brought my truck to a local mechanic where I was stranded. That independent mechanic was adamant that the cause was either the bolt not being torqued to spec or a new crush washer not being properly installed at my last service. I did not hit anything or sustain any damage. The mechanic thought for sure Rodland (who last touched my transmission and serviced it) would take responsibility and help me with a new transmission in some form or fashion. I called Rodland and asked if they would be willing to tow it to them (or I would pay to) and help me with this service issue. Rodland denied any responsibility, said I could tow it to them, but that I would have to pay full price for a new transmission and they said other shops would probably be cheaper. After escalating the issue, they said they would look into maybe getting me a discount on a new transmission. After looking into it, they stated the transmission is not available (on back order) and all they could offer was for me to pay full price for a rental car from them in the meantime. No loaner (they don't offer them) or discount on rental was offered. I ended up ordering a new transmission through a different Toyota dealership who was willing (Marysville) and I have been quoted a wait time of roughly 3-4 months for delivery. So in conclusion, going to the dealership for my 90k service ($1000) lead to my drain plug falling out 10 months later, transmission failing, zero offer of customer service help (anything would have made me thankful), and now a 3+ month wait for a new transmission from Toyota. Please for your sake ALWAYS make sure your drain plugs are properly replaced and tightened after your services. I will now ALWAYS do this. I love Toyota, but this was (and still is) a real tough pill to swallow. I hope this review helps Rodland and/or a customer in the future.

My boyfriend and I came in looking for a Rav4 listed online. From start to finish we worked with,…read moreMike. He was very helpful and upfront. He talked to us with our vehicles interest in mind and did not try to sell us a vehicle we didn't want. Mike was very helpful and got us through the paperwork quick. It's nice to have the ability to work with people that treat you like people and not their commission. Thank you so much Mike and the management.

This place is a scam. Do not buy from them. They like to be deceptive with the fees that are…read moreoptional and add aggressive warranties you don't ask for. They rush you through the process and do not go over what you are really paying. They ended up making me pay $7742.49 more for a vehicle than I should have. Just so the sales person can make a bigger commission. I seriously don't understand how this is legal and they are still in business.

Wow! What a great experience! My husband and I went shopping for a car for me. I had in mind…read moreexactly what I wanted (I had done my research online). I test drove a 2016 Nissan Altima and I fell in love with it! We had the pleasure of working with the owner, Kyle. He helped us out 100%, made us feel comfortable, wasn't pushy and made it so we walked away with a great deal! We also met John and Eric, who were both very helpful and welcoming. I would recommend Corn Motors to anybody and as my husband said, when he is in the market for a new car, he knows exactly where he wants to go. Thanks again to all of you!!

First of all, avoid this place. Trust me, you can do much better. Unless you're into the check…read moreengine light coming on the day after you buy a vehicle because they have reset the codes without fixing the problems. In my opinion, if I wanted to deal with shady practices like that, I'd go buy from a private seller. Corn Motors cajoles you into removing your review of their poor services via threats to stop working on any issues you're having with their cars. This means they are extorting positive reviews and leaving a lot of people they've screwed over pretty much silenced. This is what they attempted to do with me and many others. The story: I bought a car on a Saturday with a check engine light on because they said, "We just got this car in and haven't had a chance to look at it yet. Bring it back Monday. Whatever that is, it will be repaired." No doubt? Okay, cool. Brought it back, left it there. They reset the check engine light, called me and said the car was repaired. I picked it up, and...nope. I groused about this to them and they said bring it back AGAIN and they'd have their off-premises mechanic fix it. They gave me the name and address of that garage, which was Budget Fleet. No doubt another shyster business, if they're working with Corn Motors. "Drop it off and tell them what's going on." So I did. In the meantime I had an actual garage, Conway Motors, give me a thorough inspection. As you can imagine, Corn Motors went back on their word, and didn't fix anything. Even though that was the agreement and they sent me all the way to Budget Fleet, they wouldn't cover the costs to repair anything. Mind you, the car they sold to me is unsafe to drive this entire time. So, yeah, I left a bad review. That's usually what happens when you screw people out of almost 5 grand by selling an unsafe vehicle, with your word that you'll make it right, and then just decide not to. That's what happens when you're a shady bunch. I get back in touch with them about jerking me around on the car, going back on their word, not doing the repair they said they would, telling me they did it when they did not, etc. That's when they tell me they can't work with me anymore because I left a bad review. How that pertained to the problem I do not know. Yes, after they broke their word, and jerked me around, I did leave a review saying the absolute truth. And how quickly they noticed. They must sit there hour after hour refreshing Yelp. Maybe if they spent more time worrying about doing right by their customers and less time sweating about what the internet is saying, they'd have a better reputation. If you don't want bad reviews, my advice is this: instead of blackmailing people to take down their bad reviews, stop earning bad reviews in the first place. I'd start by providing better, more honest service. Another thing that highly bothered me was the push to remove my mask every time I was there. The cutesy jokes about how it isn't needed, and it's hurting their feelings. I just internally rolled my eyes. I was not yet vaccinated and kept it on, thanks. I guess it goes well with how they reset the check engine lights on their cars. A practice which should be illegal in Washington state for used car dealerships. So the car you buy isn't the car you're actually getting. The reviews you read aren't the reviews that people actually left. Fraudulent practices in car business, and plain old liars in personality.  Shady salespeople, and a con of a dealership with what appears to be *a ton* of fake five star reviews. My advice? Dig a little deeper into what the lower rating reviews have to say. It's a pattern. This place is bad juju with a horrid reputation. If the salespeople here can screw you, better believe they will. Avoid at all costs. You deserve far better than their junky jalopies anyway.

Great buying experience! I bought a 2021 Mazda CX-30 that looks and drives like new. I was worried…read moreabout interest rates because an error on my credit report had dropped my score quite a bit, and I'm still working on getting it resolved. But these guys were able to get me a rate that was far better than what I'd expected. Highly recommnded!

I bought an SUV from them back in July and I couldn't be more happy. They were very pleasant to…read moredeal with, honored their word, and are family friendly; they even put up with my toddlers shenanigans while doing paperwork! I will definitely be back for another vehicle when I need one.

The staff was amazing! Shout out to James, who was very honest, reliable, and very hard-working!…read moreFinance department was very honest and open. They made sure we understood everything we were signing. They answered all our questions and made us feel comfortable and right at home. Best car experience we've ever had! Highly recommend this dealership!

James foster was incredible helping me buy a car during a very stressful time in my life. He was…read moreamazing and make it less stressful

I needed a routine oil service and didn't want to wait weeks out for the appointment; Campbell's…read morehad immediate availability. Everything about my service experience was convenient and extremely efficient I was able to reserve a time slot for the next business day. Rob Vanheise was extremely professional, yielded excellent customer service. I greatly appreciate him remaining in contact during the duration of my service appointment, he provided full explanation of each recommended service. I also want to note that each recommended service was accompanied with a picture and rating to ensure full transparency. Auto servicing can be extremely time consuming which is why I put it off, Campbell's made my service extremely easy; I highly recommend this location.

Avoid this dealership. No customer service at all. Tried to sell us an unsafe vehicle and would…read moreNOT do the necessary repairs. Nasty place to do business with.

I just wanted to say that the level of customer service I received in the service department was…read moreexcellent. Service Manager Jordan went above and beyond once again--taking great care of my truck and making sure I got it back on time. I've worked with her in the past, and I'm always impressed by how she makes you feel valued and treated like the customer always comes first. She truly looks out for your best interest.

Took my 2024 ram 3500 in for an oil change and was told it needed a brake fluid flush and a power…read moresteering flush. The truck has 6k miles on it. It costed $1450 on what should have been a regular maintenance oil change. I was hoping I could trust the service advisor on what needed to be done but this is insane.. don't think I'll be coming back as I feel like I was takin advantage of.

This review is for my first interaction with this company :)…read more I have been through the ringer when it comes to me trying to purchase a car with the first problem being my credit is pretty much non-existent/a few collections and second being I'm a first time buyer. I've pretty much been told "we can get you into a new car, however, you're going to need an extravagent down payment and an even crazier monthly payment..." No one ever takes time to explain why or break things down. Well, I was at my wit's end yesterday and decided to reach out to Excellent Choice Auto Sales via their website. Immediately, I was called by Ross who asked a few questions about what I was looking for and about my situation. He invited me down to the lot to see what my options were and how he could help. On the phone he was really friendly and eager to help. I took a cab down to the lot and was greeted by Ross and another associate, with a handshake and a genuine smile. It was cold outside so they invited me in to their toasty and cozy office. Again, Ross asked/clairfied what I was trying to do car wise and what my experiences have been about. Never once did he give off a pushy or an eyeroll when I told him of my bad credit history. He said point blank that he's going to run a few checks and see what he can do... not what he CAN'T do. This put me at ease that he really wanted help. When he came back, he basically told, no take that back, showed me how the lenders come up with the decisions they come up with and why it's been so hard for me get a decent loan. He showed me the few collections that were hindering me and that I pretty much don't have a credit score, based on lending scores. He explained it in ways I understood and was comfortable with. But the awesomeness didn't end there. He told me how I can start to rebuild my credit and eventually get a car I wanted. He found me a car with low miles and a great price. He told me that I had a few days before I had to make a decision, which was awesome because he didn't pressure me into saying yes or no right on the spot. He knew it was a big decision and I appreciate him not pressuring me. After talking about it a few minutes, he offered me a ride home and a ride back to the dealership should I choose to wanna look at the car he was telling me about after it was back from being inspected and detailed. He was really nice and genuinely wanted me as a part of their family. What really stuck with me is that he said that most of their clientele are repeat customers. That says a lot to me. I'm not sure what happened with the other reviewers that gave negative remarks, but it sure doesn't sound like the same business that I went to. I look forward to working with them again!

Title:Avoid this dealership unless you're working directly with Kaelynn…read more I purchased a 2018 Cadillac XTS from Excellent Choice Auto on June 3rd. While Kaelynn was absolutely wonderful to work with, the rest of this experience was a complete mess. Kaelynn was the reason I chose to buy. She was upfront, respectful, and truly gave me confidence in the vehicle. She even worked out a solid deal for me. I trusted her so much that I sent the down payment before ever seeing the car in person. She is a preacher's daughter, and her integrity and professionalism reflect that. If this review were about her alone, I'd give 5 stars across the board. When I arrived to pick up the car, Kaelynn was off, and I was referred to a salesman named Sam. At first, he seemed cool. He picked me up in the Cadillac, and the car looked great -- but I now realize he never offered me a test drive. I was told the car went through a multipoint inspection and that I'd be provided with the paperwork. I did get a Carfax report, but no inspection documents were ever given. I waited a long time at the dealership while they worked on the paperwork. Sam showed me other cars -- probably to buy time -- but never once did a walkaround of the actual vehicle I was buying. I foolishly trusted his word. After I signed everything and took ownership, I went outside, opened the door, and saw what I thought was a spill on the driver's side lower door panel. I asked Sam for a cloth and spray, and when I looked closer, I realized it was chew marks -- likely from an animal. I immediately contacted Sam and asked if I could swap the car for the Audi I had also been interested in (priced similarly). His response? "That vehicle is yours now. We can take it in as a trade on the Audi, but we can't swap them. You signed the contract." So much for customer service. The moment the deal was done, he made it clear I was on my own. Fast forward just 10 days to June 13. The car had less than 500 miles driven since purchase, and it broke down. After filling up with gas, the gauge didn't reflect a full tank. Then the engine began sputtering. Stabilitrak and check engine lights came on. My speedometer stopped working entirely. I had the car scanned at AutoZone and it came back with several codes: U0073 - Control Module Communication Bus A Off U0100 - Lost Communication With Engine Control Module P0700 - Transmission Control System Error U0101 - Lost Communication With Transmission Control Module P0442 - Small EVAP leak And more This isn't wear and tear. This is major electrical and transmission communication failure -- days after I bought it. And I barely drove the car (just 400+ miles). I texted Sam and called him -- he never responded. Eventually, he started rejecting my calls entirely. Thankfully, Kaelynn stepped up again. She followed up with the mechanic, reassured me, and even apologized for referring Sam to me. She showed more professionalism in one call than he has this entire time. Now I'm stuck with a car that might not be safe to drive. The warranty they included forces me to pay for a tow back to the dealership (68 miles), and my insurance only covers 15 miles. That means I'd have to pay about $5-8 per mile out of pocket -- plus a $300 deductible -- just to get them to look at the car. I'm now exploring whether I qualify for the Carfax Buyback Guarantee, because this situation is completely unacceptable. This car clearly had issues before I bought it, and I was not told the truth. Kaelynn: 5 stars. Sam and the dealership's behavior after the sale: 0 stars. If you're buying from Excellent Choice Auto -- work only with Kaelynn. If she's not available, I suggest you look elsewhere.