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    Updated 2 weeks ago

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    3 years ago

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    Volkswagen of North Attleboro - Sales - our award winning parts department.

    Volkswagen of North Attleboro - Sales

    (48 reviews)

    Was looking for a reasonable 3rd vehicle for new teenage driver. Was trying to decide between a…read moreused Tiguan and Jetta. Everyone in the dealership was super helpful. With no pressure at all, they let me drive 4 different vehicles to understand difference in engine sizes and trim levels. Ultimately, I went with the Jetta and got it at a very reasonable price.

    Brought a Volkswagen Taos here for a simple software update. When the vehicle was picked up, the…read morewindshield was severely cracked on the driver's side. The stress fracture originates directly underneath the spring-loaded windshield wiper arm--a textbook impact fracture caused by a technician snapping the metal wiper arm down onto bare glass during service. ​Instead of taking immediate responsibility for property damaged under their exclusive care, custody, and control, the service department chose to stonewall. The service advisor spent 90 minutes claiming he was "looking for paperwork and camera footage" before finally claiming he "couldn't get into the system." He then attempted to blame the weather, claiming the heat caused the glass to spontaneously crack in a perfect arc, and told us we had to wait until next week for someone to decide how to handle it. ​When pressed on the mechanical reality of the damage and asked for a safe loaner vehicle while they resolved their mistake, the advisor became hostile, dismissed my presence as a "third baseman" because my name isn't on the registration, and pressured my fiancée into driving a structurally compromised, unsafe vehicle off the lot. ​This franchise damaged a customer's vehicle during routine maintenance and used every stall tactic in the book to avoid accountability. Volkswagen of America Customer Care has been formally notified. Avoid this service department unless you want to pay out of pocket for their technicians' carelessness.

    MobilityWorks - mobilityequipment - Updated June 2026

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