I am shocked by the cost of servicing my two Stannah chair lifts. Judge for yourself and see if you feel these are exorbitant prices: replacement of batteries for two chairs , service visit: $563. removal of one chair to allow washer/dryer installation $200. Reinstallation of chair$200. One chair didn't work after the new battery installation which requires a return visit.To be fair this visit should be free because the job wasn't done properly. The total bill for battery replacement for 2 chairs and removal and re-installation of one chair is an astonishing $961.56. Extortion. read more

Aside from the product being outstanding, everyone at the company is stellar! Special thanks to Sean and Eric today and manager Ryan for making good on every guarantee. Every technician and office person has been helpful and professional. We needed to replace and out of production model because no more repair parts were available. It was replaced...free of cost! How many companies would honor a commitment like that? Stannah would! read more

My parents had Stannah install a stairlift while my father was in the hospital. Unfortunately, he never made it back home. We were past the refund period when he died but Stannah made an exception, removed the stairlift, and issued a full refund. They showed us compassion and grace in a moment when it really mattered for us and we are immensely thankful read more

Great Service, explained and showed product but pricing is much higher than other vendors. too bad!

Do you like getting yelled at when you ask for a simple ballpark quote on the phone? If so, call Stannah! They give you a hard sell and get argumentative when you just have a few simple questions. Do not recommend. read more

We had a Stannah lift installed at our house last week. The technician took the new chair out of the box and discovered that it was not operational, and apparently had not been tested at the factory prior to shipping. He was at our house all day, after running back to the shop to get another chair. The other major issue I have with this equipment is the lack of forethought in design. The transformer for the chair plugs into the wall with a straight plug instead of a more appropriate 90 degree plug. The former takes up a lot of space where space is limited. The latter would make more sense where space is limited, as will be the case with all stairlifts. In our case the chair will run into the cord on its way up because of the type of plug provided. This company should fire their designers. I would not recommend this company's products based on the poor design, and the lack of quality control in their equipment. I am concerned that we will have issues with this chair in a fairly short time and hopefully while the guarantee is valid. read more

We have had our custom built curving stairlift for about a year now. Thought I'd pass along my thoughts. It is a fantastic company. The chair lift itself is super. Only ding is that the seat pad refuses to lie flat, irritating my wife. Just part of the pad design I guess. That could be better. Everything else is great. The initial sales interview, installation, service, customer service, and especially the tech/service reps...were all super. I'm usually a 4 star guy, but this company deserves 5 stars. I had one small issue, nothing really of importance. I called and spoke to the operations person. What was a small inconvenience to me was not small to him. He was amazing to deal with....candid...open...and honest. Problem fixed, and I left with a great feeling about the company. The service reps are not just super competent, they're ambassadors for the company. Every rep had nothing but praise for the company and for the company culture which is totally customer focused. Stannah has been in this business for 3 generations I think. They really have a grasp of the business. I did lots of research about stair lifts before contacting Stannah. I actually put together a booklet of all the players for my wife to review. Stannah was the first company we actually contacted. The sales rep was superb. No nonense, very knowledgeable, low key, zero pressure. It wasn't really a sales call, it was an information sharing call. We liked the approach so much we never contacted another company. About costs....do your homework....don't believe me necessarily. Stannah is not even close to some of the more heavily advertised companies...like Acorn. Stannah is an excellent value. If you're shopping based on price, maybe someone could beat Stannah (not by much), but if you're shopping based on value, I'd say Stannah is the best choice out there. Ok, I'm done. I do know that by the time you're looking for power chairs, there are health issues in the home, and that you don't need any additional issues. Based on my genuine, real, year long experience....just turn yourself over to the Stannah people. They will take good care of you. read more

I am beyond frustrated with Stannah. I have called over 6-8 times to get the stairlift removed. After three calls, I finally got a call back to schedule a removal appointment. The day of the removal, the technician called in sick and I was given a different date. NO one ever showed up or called on the rescheduled date. I have been calling for almost 2 months (since the middle of September after my father passed away). It is like pulling teeth to get someone to come get this equipment. To add insult to injury, I'm now getting a bill since I did a 6 month agreement. The billing is starting November 1st. How convenient that this bill shows up 6 weeks after my initial call to get the equipment removed. I WILL NEVER RECOMMEND STANNAH EVER!!!! BUYER BEWARE! They get the equipment in nice and quick - getting it out is a whole other story! GO WITH ANOTHER BRAND!!! read more

Because of the circumstances, its hard for me to get into the personal details, but I'll say this: I did a thorough investigation of over a half dozen providers of this type of product for a family member. Stannah emerged head and shoulders above the rest. When we followed through and made the purchase, we saw why. These people are THE BEST. The product is great, the way they do business is great, their compassion is just incredible. I can't imagine going wrong with Stannah. I'm very stingy with my 5-star ratings. But in my book, Stannah is a SOLID 5-stars! read more

We had a Shannah lift put into our home 3 years ago. Then we needed another lift at a summer condo. They installed the lift but took the key with them, therefore we could not use it. It took 2 people to get my husband upstairs. When we called, they said they did leave the key. Then the individual we spoke with contacted us and said they made a mistake and they did in fact have the key in their office. The following morning they called and said they were going to send someone to deliver the key. Then another service agent came to our home to show us how to use the lift. That was when we found out that the power seat was not installed. Now they want to charge us $599 to put in the power seat. No recourse except to put a stop payment on our credit card. Your company has put a disabled man though HELL. The minimal we will accept is free installation of the power chair. Our expectation was you would give an overall 10% discount for the HELL you put me and my husband though. read more