What a rare find! A company that is knowledgeable, professional and cares about it's customers.read more

I wish I could give this company a zero star. I paid over $7000 two years ago to have full A/C…read morereplacement and this is the third issues I have had since I have it replaced. first when they replaced the air conditioner the inSpector fail the installation, second issue the air conditioner stop working because it was wired incorrectly, third incident accurs when a very disturbing loud sounds comes on, causing my neighbors to complain to my home association to give me I fine because it was a scary sounds To me and my neighbors. It was 94 degrees outside and I was burning up ! No comparison and understanding when i based my concerns to the company. I wish I could get all my refund back, so I can move on to a better company!!

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

I had a fantastic experience when I recently needed a new HVAC system; the previous equipment was…read morewell over 20 years old. I cannot say enough about Jesse; from start to finish every aspect was perfect. Jesse provided an accurate, complete and very competitive quote up front, after listening to my needs and making recommendations. I ended up choosing a Trane system given their reputation for reliability. I know that the install for my home was not the easiest, given it was a complete replacement, including zoning. Jesse and his crew did a fantastic job and professional job, making sure that every aspect was 100% perfect. Highly recommended and absolutely a 5 star rating!

From the owner: With 15 years plus of hvac experience we provide 5 stars service and Installations. We always…read morestrive to provide the most budget friendly prices in the market.

Bob was super fast to respond and quick to repair a faulty part in our furnace. Super knowledgeable…read moreand great to deal with overall! Will definitely call on him again and refer to anyone!

Bobbye is AWESOME! A friend referred me, and my friend did me right. Bobbye was honest and didn't…read moretake advantage of me. I started with a company I saw on the TV and they were going to rip me off if I was to go with them. Of course, I didn't. Bobby was so personal and professional. I recommend Bobby 100%!!! Great Guy. Great Work, Great Price!!!

Ray came out the very next day to help resolve a commercial HVAC issue at my business, and I…read morecouldn't be happier with the service. I called several HVAC companies during the hot and busy Atlanta summer, and Ray stood out by being prompt, professional, and, most importantly, trustworthy. He quickly diagnosed the problem, recommended a simple fix instead of trying to upsell me on unnecessary repairs, and charged a very reasonable price. It's refreshing to do business with someone who is honest, knowledgeable, and genuinely looking out for their customers. After this experience, I'll definitely be signing up for a maintenance plan with him. I highly recommend Ray to anyone looking for reliable HVAC service!

A technician came to my home to assess the issue and was very friendly. However, I never received…read morea follow up estimate as promised, and have yet to get a response to text messages and calls to follow up.

My husband and I are retired and on a fixed income, so we try to be careful with home repairs. When…read morewe discovered a leak from our attic air handler on May 26th, Premier Comfort Services responded quickly, which we appreciated. However, we were charged $421 for draining the overflow pan and "clearing the line," even though the technicians did not appear to test the pump or verify the line with any tools or water. We later spoke with their senior technician, Justin, who reviewed the system and told us we would receive a $200 refund due to the initial misdiagnosis--regardless of whether we moved forward with additional work. We only received a quote for a full replacement (not the split unit quote we also requested), and ultimately could not afford the replacement. After several weeks with no refund, we called and were told something completely different--that the $200 would only be a credit toward future services. This contradicted what we were told in person. We may be older, but we are not forgetful. It's disappointing to feel the story changed once we declined a major purchase. We hope to see more transparency and consistency from service providers, especially for retirees on fixed incomes.

We had a concern with the water being discharged from our air conditioner coils so we called Scott…read moreand asked him to take a look. Scott inspected the air conditioner, showed me what was causing the issue, and said I could do an expensive repair but if it was his house, he would not. He said it would not impact the function nor the life of the air conditioner. What more could you ask of a Heating and Air company! I would highly recommend Scott and his company.

Heating and air guys are excellent. They know exactly what needs to be done to keep things on…read moretrack. Highly recommend Zone

YF when I received the response from the owner with his email address. I sent him an email with my…read morephone number and I have still not heard anything. Will never use them again.

Great service, Vu is super friendly and knowledgeable. Did not feel any pressure and was very…read morethorough with his explanation even though this is nowhere near my area of expertise. Would recommend him to all my friends and family as well as anyone looking for help with their HVAC system. 5 stars all day!

WOW what can I say about Vu and his team show up on time get the job done not on the phone and the…read moreowner does some of the work not like others that take all day for a 3 hour job and charge for this time. And there was a problem with the first install and Vu made that right at ZERO cost. SO you can pay the big companies more and get less if you want but I would call these guys they do it right ?