I have a couple pairs of designer sunglasses. My husband & I came here to purchase a new pair for…read morehim. While looking around I found a really cute pair for myself & ended up purchasing them. I wore them for a couple of weeks, but they kept sliding off my nose & just didn't fit my face well. Unfortunately I decided to return them this afternoon. Not only was the return process hassle free, but the sales associate remembered me from when I made the original purchase. I will never order my sunglasses again. I will always return here. Thank you!

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our Auburn Sunglass Hut at 385 Southbridge St to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.

" Great selection "…read more They have a great selection. The staff is very friendly and helpful. The selection is massive all different brands . Parking is not an issue no worries.

Excellent customer service. I went in with 2 friends just to browse and ended up finding a great…read morepair of Ray bans. I didn't wanna spend big bucks so I told myself if I'm still thinking about them as a shop around, I'd go back. My friend had the same feeling about a pair of Ray bans she found. After about 10 mins of browsing, we all ended up leaving the store, walked around for not even 2 minutes, and then my friend and I walked back in together. The sales rep was like "let's gooo!" seeing us walk back in. He was great. He helped us do the math for the sale going on -- buy one get one 50% off. He also gave us a 10% off discount too. What a guy. He also found both of our sunglasses brand new, unopened still in the box, instead of just packaging the display version to us. Great experience all around!

The two younger gentlemen working there were extremely helpful, very friendly, and pointed me in…read morethe correct direction, I will be bringing my business here from now on!

Stopped into this place on a Sunday and it was dead and their selection is lacking. I went…read morespecifically to look for Oakley and they had maybe 10 pairs in the center of the store. The sales guy was training a new person and he was just not very good. After I told him what I wanted he still tried to push Mauji Jim and Ray Bans on me and even tried to talk me into some large fashion sunglasses. His sales tactics were horrible and with the poor selection and his bad used car skills, I had to get out of there. Would have a hard time recommending this place and I cannot see this place surviving long.

I have been going to this sunglass hut, location for years and always have left as a happy…read morecustomer. Over the past few years I have dealt with the manager Nube she always takes care of me has helped me find whatever I need and has also helped me with being in contact with other stores if they did not have what I was looking for in stock. Every business should model the way they treat customers after the way this location as well as the staff does I would recommend anyone to go here for their next pair of sunglasses.

Best Sunglass Hut in area. Staff is knowledgeable, helpful and very open to questions.read more

Although this location is small, the selection seemed to be average in comparison to what you would…read morefind at other Sunglass Huts. But for this visit, I only cared whether they had one particular set of sunglasses in stock. I managed to scratch a pair of 6 week old Oakley's that I had bought at another location. I was on vacation in Newport and had no receipt, but I was curious to see whether they would exchange them. And they did. They traded my damaged pair for a brand new pair with no fuss. They grabbed a new pair from the shelf, took my contact info, and I was on my way. The whole process lasted about 15 minutes, but I didn't mind seeing as how the woman helping me was smoking hot. The wait probably wouldn't have been as long under normal circumstances but the place was jam-packed with 4th of July tourists.

It was a rainy afternoon and I took shelter at the Sunglass Hut, where we were warmly welcomed by…read morethe proprietor. When asked if I needed help, I showed the kind lady my glasses which had lost the tiny screw on the left side causing the lens to fall out. Without hesitation this very kind person spread a cloth on the counter for her tools and my glass frame and lens. She expertly found the correct tiny screw and in a few minutes replaced the lost one. After she graciously cleaned my lenses, she dexterously handed them to me. They were not even sunglasses, but the Sunglass Hut did not discriminate. I count myself to be a very satisfied future customer of this kind, generous and patient establishment. I'll soon be back.

5 Stars for a great selection of sunglasses AND staff that makes picking a pair SO EASY!…read more I was in Newport without sunnies (big mistake) and popped in to this shop to find a new pair. I am terrible at making decisions or judging glasses on myself, so I was thrilled when the folks working there called me over to try a pair they thought would work on me (unprompted), and then they helped me try a few more on until the consensus was reached on the perfect frames. Could they have put some absurdly expensive designer frames on me to make a bigger sale? Sure. But instead, they really focused on a pair that suited my new short hair and framed my face (pun intended) beautifully. I was so thankful for their proactive approach and all three of them definitively voting on the best pair. I'm a decision by consensus girly, so this was a blessing!

Located a short walk from the wharf, Newport Sunglass Shop is the spot in town if you need to pick…read moreup a pair of sunnies. Their store is large and has hundreds of options from top brands including Smith, Oakley, Ray-Ban, etc. Their prices are competitive compared to stores outside of Newport and online, which was refreshing as I was expecting a mark up given Newport is such a tour destination. Their customer service is top notch. I bought a pair of Ray-Bans from them over a year ago. Unfortunately, I lost the pair and we contacted the sales associate Jen who went above and beyond looking through company records to find exactly what model I had purchased. She was very helpful and called us back on multiple occasions to assist in replacing the shades I misplaced. Overall, this is a 10 out of 10 small business with exceptional customer service. While we're in New England, this will definitely be my go to spot for sunglasses!

The woman there, whose name I did not get but who identified herself as a regional manager and…read morespoke with a thick Spanish accent, told me I could not make a return at that store as I'd purchased my sunglasses at an outlet store. I had not purchased the sunglasses at an outlet store and I informed her of this, but she did not believe me and argued with me for several minutes. It took an additional half an hour to complete the return while she texted on her phone. She was cold and terse and offered no apology for denying my return, arguing with me, and taking an eternity to complete the transaction. She also informed me she would be firing the salesman who sold me the sunglasses, which I found shockingly unprofessional. It was possibly the worst costumer service experience of my life. Then, when I went to email Sunglass Hut to inform them of my bad experience, the website would not allow the email to be sent. Great company.

Not a good experience. I tried to return my sunglasses at the store that i purchased them at (by…read moreMacy's) but it was closed at 6:30PM. I guess the salesperson was on a break. I walked down to the other Sunglass Hut where the woman told me i could not return them as i did not purchase them from her store. I told her the other store was closed, but she did not believe me. So, we walked back to the original store that was still closed. To make a long story short, i had to wait for the salesperson to return from her break to do my return. The salesperson (Julia) processed my return but shorted me $40 cash. She had to call her manager to figure out how to open the cash register to get me the $40. It's such a shame that Sunglass hut is not what it used to be. I will buy my sunglasses elsewhere.

Entered and was helped immediately by staff. Was more than willing to help me try on various frames…read moreand give feedback regarding fit/width. Answered all my questions regarding specs, difference in styles, and was very knowledgeable with the newest releases/stock. She was more than willing to cycle through a half a dozen or so frames to help me determine the best fit. Most importantly during covid, I noticed she cleansed each frame I wore to reduce the risk of disease spread. Would recommend you visit here!

I was leaving for my vacation to Greece and realized that I needed a cool pair of sunglasses. I…read morewent to Sol Optics just to get an idea of the new styles and was surprised of the amazing sunglass collection they had. Also, the salesperson was very helpful and chatty and helped me with choosing a few pairs of sunglasses. I ended up getting just a pair of Ray-Bans that I absolutely love. I would have never picked this style by myself, but thanks to the salesperson's great sunglass knowledge and fantastic customer service, I was convinced that this is the best option for the summer and I don't regret it. I also had a fun time shopping for glasses. Thanks for being so cool, I will definitely return to get another pair for the fall/winter.

I went in to get my sunglasses adjusted. Seems my rather large head stretched them out. (Note to…read moreself buy hinged glasses in the future). This girl working there was AWESOME! She worked on them for about 10-15 minutes to get them just right. Heating and bending, using the little screwdriver and bending some more. I didn't realize how malleable my Burberry's were. I would of snapped them in half. They fit perfect! Thank you Sunglass Hut!

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our Warwick Sunglass Hut at 400 Bald Hill Rd to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.