I would give customer service the day I bought it a 5* but the couch 0*. I purchased a modular…read morecouch from here back in February for $500, only 3 months after owning it the seams started coming undone.. now after 5 months almost every main cushion has some form of separation. I only have a 1 year old and a declawed older cat. Not sure why these are coming undone. Really not satisfied with the couch.

This is the best furniture shop in all of San Diego! I made an appointment online to look at a…read moresleeper sofa I was interested in. When I went in, Ray was very friendly and spoke professionally. Yet, he was very casual- which made me feel comfortable! The lounge area of the place looked furnished with their own supply. This gave a good idea of the quality of their furniture. I went in wanting one couch, got it ordered, left, and then changed my mind 2 hours later. I came back in that same day and Ray thoroughly accommodated me! It was the perfect service ! I got my couch delivered the very next morning and it has been effect ever since (2 months now)! The delivery was free and assembly fee is only 25$. I didn't pay for assembly as I'd like to think I'm a capable girl. Assembly was very easy ! The guys dropped it off in the middle of the room and I got to assembling. It took roughly 30-45 mins to complete all on my own! Folding down the box it came in was the hardest part..! Next time though, I'll pay for assembly as it's probably worth it for 2 big men to do it quicker for cheap :) I absolutely love the couch! It's the perfect comfort level and the color matches our living room. There were a few stray strings, but nothing a pair of scissors can't fix! I'm so happy with my purchase and that I want to buy the rest of our furniture from here!

I would definitely shop here ! The sales people greet you at the door to make sure you find what…read moreyou are looking for , they are very knowledgeable and kind . Helped me find all my furniture . Ryan k is the best sweetest so helpful !!! I love my mattress also that we got they carry all the brands and even gave me free delivery and haul away ! We spent hours shopping at other places . Living spaces is the best !!

Terrible. They asked questions and then just repeated the gathered info. This isn't Costco. It's an…read moreASIS purchase with no recourse. Do not purchase extended care! Hello, Thank you for verifying your information. The items were delivered on 4/30/2025 and they have the extended warranty Care Free. I'm sorry to hear that your claim was denied. Please feel free to reach out to Care Free directly for more information regarding your claim. I have also attached additional details about Care Free for your reference. I believe for you will need to report damages within 60 days. I understand how frustrating this must be for you. Would you like the store to contact you about the information that was told at the time of purchase? Phone (877) 429-2938 between the hours of Monday - Friday 5 AM - 7 PM (PST) Saturday 5 AM - 3 PM (PST) Sunday 7 AM - 3 PM (PST)

I have been looking for a particular piece of furniture for a while, I've been to about 10 stores!…read moreI was so happy that right when I walked in I saw exactly what I was looking for and even cuter than I thought I'd find! They had a good selection of furniture and a ton of beds for a really great price. Service was fantastic, he helped me carry and load the piece of furniture into my car for me. I was in and out of that place in 10 mins! I'm so happy I stumbled upon this place I would have been searching forever! Thanks again for the help!

Amazing store. Have the privilege to work with Javier. He was honest. Quick and very reliable. Was…read moregoing to order from Ashley's furniture store but Javier gave me the exact same items I wanted for a much lower price. Answered all questions I needed. Was transparent and very efficient. AAA+ all around. Highly recommended.

Dalton went above and beyond every expectation I had. He is an absolute sweetheart. He even…read moreremembered me from a week earlier when I visited the store with my daughter, which made the experience feel incredibly personal. He was kind, patient, and genuinely helpful throughout the entire process. He took the time to address all of my questions and concerns, resolving everything quickly and effortlessly. I wish every store operated as seamlessly and professionally as Crate & Barrel. Dalton is truly a legend at Crate & Barrel. He clearly takes great pride in his work and is extremely knowledgeable about everything in the store. No matter what question you have, he has an answer. It's rare to meet someone who provides this level of customer service, and he made this one of the best retail experiences I've ever had. I hope I have the opportunity to work with him again in the future.

I hate to leave this review for a STORE (which I'm leaving on every store page, and then also…read morereporting as a complaint to the BBB), but the online platform and customer service has been particularly negative. We ordered a set of outdoor furniture to be delivered July 19th and chose a set specifically for the in-stock status as we need it for an event on the 25th. Today is that day. They are now saying it won't be ready until the 28th. When I reached out to customer service, they stated that there was one item (a rug) that was not in stock yet, so they'd be holding the WHOLE order until then to avoid a double-delivery, or, if we wanted, WE could eat a second delivery fee, which is insane to expect of us. I requested that they delivery everything ready to us by the 24th, and they refused as its "our policy." So, to clarify, their "policy" is that if we provide you a delivery date that is inaccurate, we expect you to just deal with the consequences of a delay; therefore, when ordered from Crate & Barrel, you essentially cannot ever plan around a delivery date--not even within a week of that date, since we are being pushed 9 days out. So, be sure when using this company, you either a) plan nothing for a long period of time afterward that depends on that order's delivery, or b) do what we will be doing and use Wayfair or Pottery Barn (which is where we'll go from now on) because when things like this happen, they help facilitate solutions, not resolve it with "sorry, it's our policy."

Willow Tree in Vista is an absolute gem. It is one of those rare stores where you can walk in for…read more"just a look" and somehow always leave with something special. The shop is beautifully curated with a thoughtful mix of home goods, antiques, jewelry, candles, spa items, furniture, linens, mugs, coffee, and unique gifts you don't see everywhere else. The store itself is absolutely adorable and constantly evolving -- every visit feels fresh and inspiring. Prices are very reasonable, especially for the quality and uniqueness of the items. The staff is warm, welcoming, and genuinely helpful without ever being intrusive, which makes the shopping experience even more enjoyable. I've purchased everything from furniture and jewelry to candles, towels, mugs, and gifts, and I've loved every single piece. Willow Tree is one of my favorite places to shop in Vista and a store I recommend without hesitation. A true local treasure.

Absolutely rude! I came in looking for specific items and instead of offering assistance I was…read moretreated horribly. I do not spend money or support local when I'm not treated with basic curiosity. Shame on you as a local business for not engaging customers who went out of their way to shop with you and not treat them the way you would want to be treated. Upon reading other unhappy reviews I see I am not the only one that feels this way. I also question the positive reviews because they seem to be for the connected store not their store. This store is out of the way even if you live in Vista. It was not worth the trip, will be not be back and definitely not recommending them. North County is full of locally owned, thrifted, vintage stores no one should waist their time with this store.

Urban Barn has consistently been one of my favorite shops since the original location opened in…read moreEscondido. A mix of modern with vintage, purchase new and used. They also sell refurbished furniture or take on a DIY project of your own as they sell paint. During COVID19, I have been building a small home alter and Urban Barm has provided some inspiration. I picked up some vintage Black Murano glassware for a Yelp Virtual happy hour in Escondido last, and gifts for a couple friends to stay connected. They have the funniest cards for any occasion. There is always a find here that calls out to you, but get it when you see it as inventory turns over. A place to find something unique at Urban Barn. #Vista #MainStreet #UrbanBarn #NewandUsed #Refurbished

Wonderful people who work there, lovely items in all price ranges! Large selection of home decor…read moreand furniture.

We've bought our last 2 sectional couches here and loved our experience both times!…read moreSo many big box stores charge you 2x the cost of the couch for wanting a fabric that's not white or light grey, which wasn't practical for our growing family. Both couches have survived an 80 lb dog and a baby/toddler. They were so wonderful at helping us customize the pieces and pick fabrics that can withstand living. They asked us great questions that helped us figure out what was most important to us.

I would give Roomors 10 stars if I could. I have used them from time to time throughout the years…read morebut now I'm doing a full remodel on a condo and Kristin has been amazing. She is so responsive to my emails for pricing and really takes the time to sit down with you to see what would work best in your space. Her husband Mark took the time to draw a layout of my great room and place cut out pieces in it to show what configurations would work best in a very challenging space. In regards to pricing, you are getting the highest quality furniture from high-end vendors at a fraction of the cost. Hence, for this thrifty gal, it's my dream. Getting the best of the best furniture for less. I seriously love this place. If they don't have what you are looking for, they can custom order pieces that are better quality than expensive well knowretailers! Make sure you make an appointment and you will not be disappointed!

I heard there was a HomeGoods opening at Las Posas but I wasn't sure when. I was in the area…read moreyesterday and saw that it was open. I had to check it out. It's a good size store in the old bed, Bath, and beyond building, I believe. Everything is very organized and clean. I hope it stays this way cause the other stores can be kind of a mess. They have a ton of merchandise everything from lamps, to furniture, to bedding, to kids items, to pet goods, to kitchen, to food, to art, to storage, to bathroom, etc. it's overwhelming but in a fun way. I didn't end up buying anything today, but I will definitely be back. I love to walk around HomeGoods and it's great for gifts.

The associate named "Spring" needs some major coaching on customer service and professionalism. I…read morewas shopping with my best friend and her mom when we approached the checkout. My friend's mom was ahead of us and advanced to the check stand she was instructed to go to. We lingered behind while chit chatting, looking at the items on the way when I hear a cashier say "she can help you on 2" (repeated twice in quick succession) with a super rude tone - as we walked past her, she muttered to the guest she was helping "maybe you'd hear me if you weren't so busy chatting". I was too stunned to say anything in the moment, but excuse me? I work in customer service management and would be mortified if one of my employees made a comment like that. Do better, Spring.