I have been looking for a particular piece of furniture for a while, I've been to about 10 stores!…read moreI was so happy that right when I walked in I saw exactly what I was looking for and even cuter than I thought I'd find! They had a good selection of furniture and a ton of beds for a really great price. Service was fantastic, he helped me carry and load the piece of furniture into my car for me. I was in and out of that place in 10 mins! I'm so happy I stumbled upon this place I would have been searching forever! Thanks again for the help!

Amazing store. Have the privilege to work with Javier. He was honest. Quick and very reliable. Was…read moregoing to order from Ashley's furniture store but Javier gave me the exact same items I wanted for a much lower price. Answered all questions I needed. Was transparent and very efficient. AAA+ all around. Highly recommended.

Dalton went above and beyond every expectation I had. He is an absolute sweetheart. He even…read moreremembered me from a week earlier when I visited the store with my daughter, which made the experience feel incredibly personal. He was kind, patient, and genuinely helpful throughout the entire process. He took the time to address all of my questions and concerns, resolving everything quickly and effortlessly. I wish every store operated as seamlessly and professionally as Crate & Barrel. Dalton is truly a legend at Crate & Barrel. He clearly takes great pride in his work and is extremely knowledgeable about everything in the store. No matter what question you have, he has an answer. It's rare to meet someone who provides this level of customer service, and he made this one of the best retail experiences I've ever had. I hope I have the opportunity to work with him again in the future.

I hate to leave this review for a STORE (which I'm leaving on every store page, and then also…read morereporting as a complaint to the BBB), but the online platform and customer service has been particularly negative. We ordered a set of outdoor furniture to be delivered July 19th and chose a set specifically for the in-stock status as we need it for an event on the 25th. Today is that day. They are now saying it won't be ready until the 28th. When I reached out to customer service, they stated that there was one item (a rug) that was not in stock yet, so they'd be holding the WHOLE order until then to avoid a double-delivery, or, if we wanted, WE could eat a second delivery fee, which is insane to expect of us. I requested that they delivery everything ready to us by the 24th, and they refused as its "our policy." So, to clarify, their "policy" is that if we provide you a delivery date that is inaccurate, we expect you to just deal with the consequences of a delay; therefore, when ordered from Crate & Barrel, you essentially cannot ever plan around a delivery date--not even within a week of that date, since we are being pushed 9 days out. So, be sure when using this company, you either a) plan nothing for a long period of time afterward that depends on that order's delivery, or b) do what we will be doing and use Wayfair or Pottery Barn (which is where we'll go from now on) because when things like this happen, they help facilitate solutions, not resolve it with "sorry, it's our policy."

I just want to give many thanks to the phenomenal employee, Nikki. I went in yesterday after work…read moreabout 5pm, an hour before they closed. Which.. never enough time as I'm a slow browser. I just moved into a new home and was grabbing a couple decorative items for my dining table, kitchen and living room. I don't have an eye for designing spaces but really want my space to feel elevated, as if I had a designer come in and work their magic. Nikki was beyond fabulous. She was so genuine in helping me find items that felt like me, was so understanding of my price range, not pushy or salesy, so lovely! She stayed with me a bit after close to make sure I would walk out with forever pieces that I will love for years to come. I will totally do my shopping here for my home, gifts for family and friends, and more. They have the most darling options, and prices are totally fair. Checkout my photos to see some of my perfect finds!

Their store is amazing! So many great finds. Especially around the holidays. The florals are…read morebeautiful & look real.

Helpful staff go above and beyond. They were easy to work with and were patient as we sent them…read morepicture after picture for price quote. The set up our couch on delivery and were professional.

Good selection of furniture! By far the best customer we've ever encountered. We purchased a dining…read moreroom table set and a Nightstand, quality was great, price was even better. The owner and his nephew nicely wrapped up the table and chairs for us and loaded it in our truck. If your looking for any of the lighted up makeup vanities, he has the best selection. His warehouse is right next store, which is nice if you want or need your items right away! Definitely recommend this business, owner is awesome .

When we decided to build our house in Encinitas, we wanted this house to have a coastal feeling…read more We met with Tala( owner) and she helped us pick out the light and airy fabric for our sofa. She also helped with the design we were anticipating. Tala knew we had a cat, so she included extra fabric as a blanket to put over the head of the sofa for our cat to perch on. In addition, Tala threw in extra accent pillows at no charge. We love Tala and we love our sofa! We also saw this fantastic bright entry way console table which matches perfectly with the entry way chandelier. We had the most wonderful experience with Tala.

I was looking for a specific piece to go in my kitchen. Tala helped me custom order a cabinet to…read moremeet the style and dimensions needed. She went above and beyond to get my piece right including a correction. She was very professional and a pleasure to work with. I highly recommend her and Coastal Furniture.

We've bought our last 2 sectional couches here and loved our experience both times!…read moreSo many big box stores charge you 2x the cost of the couch for wanting a fabric that's not white or light grey, which wasn't practical for our growing family. Both couches have survived an 80 lb dog and a baby/toddler. They were so wonderful at helping us customize the pieces and pick fabrics that can withstand living. They asked us great questions that helped us figure out what was most important to us.

I would give Roomors 10 stars if I could. I have used them from time to time throughout the years…read morebut now I'm doing a full remodel on a condo and Kristin has been amazing. She is so responsive to my emails for pricing and really takes the time to sit down with you to see what would work best in your space. Her husband Mark took the time to draw a layout of my great room and place cut out pieces in it to show what configurations would work best in a very challenging space. In regards to pricing, you are getting the highest quality furniture from high-end vendors at a fraction of the cost. Hence, for this thrifty gal, it's my dream. Getting the best of the best furniture for less. I seriously love this place. If they don't have what you are looking for, they can custom order pieces that are better quality than expensive well knowretailers! Make sure you make an appointment and you will not be disappointed!

Had a great experience in store with Adrian, and then smooth on time delivery with Miguel and his…read morecoworker. My husband and I are so happy with our new couch and how easy it was to buy it and get it delivered.

Walked in, did a lap, found a beautiful green velvet sectional, bought it and left. Was delivered…read moreas expected, only 2 days later and it's perfect. Would recommend for sure.

They charged me $214.43 for a restocking fee even though the product arrived to their store damaged…read moreand I was told by Debbie that she couldn't get me a perfect one. The $214.43 is more than their stated restocking fee as I bought the item on sale. I wrote customer service the following: Subject: Urgent: Refund Request for Damaged Caspian Chairside Table - Order/Transaction #W0036174 Dear Bassett Furniture Co. Customer Service, I am writing to request a full refund for a Caspian Chairside Table 6S24-0643 that I purchased for $949.00 during a sale. The table arrived at your San Marcos store damaged, and upon inspection, Debbie, a representative at the San Marcos store, informed me that a perfect, undamaged replacement could not be secured. Due to the item arriving damaged, I requested a refund. I was subsequently charged a significant amount, with $214.43 being withheld from my refund. I firmly believe that a restocking fee should not apply in this situation, as the table was damaged upon arrival and was never delivered to my home; I inspected it at your showroom. Even if a restocking fee were applicable, your standard 15% restocking fee on the purchase price of $949.00 would amount to $142.35. The $214.43 that was withheld significantly exceeds this amount, representing more than the stated 15%. Therefore, I am requesting a full refund of the $214.43 that was withheld. This amount represents the difference between the full purchase price and the refund I received. Alternatively, if a full refund of the withheld amount is not possible despite the table arriving damaged and no undamaged replacement being available, I request that the restocking fee be adjusted to the stated 15% of the purchase price, which is $142.35. This would mean I am owed an additional $72.08 ($214.43 - $142.35). I expect a fair resolution to this matter. Please process the refund of $214.43 or, at a minimum, the $72.08 difference to adhere to your stated restocking fee policy for damaged goods. I look forward to your prompt response and a resolution to this issue. You can reach me at ***-***-**** or ******@gmail.com

Bought a custom leather couch and ottoman LESS THAN 5 years ago. Got the extended warranty which…read moredoesn't expire until Nov 2025. My couch has spots where the leather color has come off. They will NOT honor their warranty! The icing on the cake of purchasing this couch was when the manager told me he has a dog and boys that climb all over it and that he had it for 10 years and it still looked great. He even showed me photos!! DON'T BUY FROM THESE GUYS. I don't have kids and dogs running all over my couch. It's my husband and me. That's it! And the photos show what my couch looks like. Shame on Bassett for not honoring their furniture!!