The team that worked on my home was extremely messy. They left a ton of nails/staples in our front, side and backyard. They left their equipment scattered in our backyard for the 3 days they were here (without asking) we have a small yard so it made it unusable for the time they were here. They also left our back gate wide open, we have 2 large dogs that could have gotten out. They chain smoked during their work day which came in through our windows. Bad experience. read more

MMR and Kathy/Sean were completely honorable and easy to work with as we figured out how to handle a fender-bender that occurred recently. They contacted all the folks that handled the repair and ancillary needs and made it stress-free for me and I am very appreciative. While I did not need them for roof repair, I have no doubt that this same ethic applies to that work and all their dealings. read more

I do not recommend Modern Method. They use sub-par roofers and their customer service is terrible. Definitely shop around. There are better roofing companies out there. read more

They were great. The first thing Sean said before he went up on the roof for an estimate is let's see if you really need a new roof. It turned out I did and they gave me a fair price and worked with me in terms of when they would start the job. The team was great. They worked quickly and did an outstanding job. The roof and gutters look great. I even went out and bought paint for the trim and they helped me put a fresh coat on when they were on the roof. In addition, they removed and reinstalled my solar panels which is something most roofers are not licensed to do. If you are looking for a ridiculous, low ball price, don't call them. If you want a fair price and a terrific job, they are the company to call. Ira S. read more

I am extremely pleased with the roof and gutters installed by these folks. The crew was organized and efficient. On the down side, communication was a problem; I was not always kept advised of timelines, and didn't always get timely, or any, response to messages. Still waiting to hear back about some debris left behind. Also, read the estimate carefully to avoid sticker shock! There was a line in mine that started with "Price INCLUDES Gutter Rx..." , followed later by fine print saying "ADD 2,300.00", and the estimate did NOT reflect this addition. I would still recommend them, based on the finished product. read more

Good quality product and workmanship!! Took longer than expected but worth the wait. They also replaced 3 skylights and fixed a beam that had water damage from the skylight and replaced our gutters. They are very thorough and do excellent work!! Highly recommend them!! read more

My house sustained damage due to the recent storm. I called no less than 25 roofing companies, and Modern Method Roofing was by far the very best! They were the best in terms of responsiveness, professionalism, and pricing. They have live people in the office; Lisa and Kathy were two rock stars that quickly scheduled us in at a fair price! They were super professional, kind, and attentive. The other companies had only voicemail or some phone attendant service. Only two of the twenty five roofing companies called back, and the other had predatory pricing. The men who came to my house and performed the repairs were very thorough took pictures of the damage and the repairs. I really could not be happier, and whenever family, friends or, I need a new roof or, repairs they will be who we call. read more

Updating a previous review where I was not very satisfied with a skylight leak repair on my rental property that had failed and just looked really ugly. Should have read the other reviews, but they were the roofer my property manager recommended. I called to complain, their own estimator came and looked at the failed repair work, said it was not done correctly and gave me an expensive bid to re-do it. I complained, and they sent the owner over, who basically just showed up to tell me I own the problem, and they stand by their work (even though their estimator said it was done poorly). After this, I wrote a 1 star review. Update: I thought I'd give them a second chance to make it right and ask them to bid re-doing my skylights entirely. Sean (the owner I think) called me after I spoke to an estimator to tell me flat out they wont be doing any more work for me. Very unprofessional and rude to take criticism so poorly. That's how they treat unsatisfied customers. If this is an indicator of how they treat their employees, no wonder the quality of the work is so poor. read more

Wow- I wish I'd checked Yelp before calling Modern Method. They had been recommended by a friend who used them in 2007. From the first call I thought there was a problem because of the misinformation and rudeness. Bascially they told me work had been done and I would be billed the next day. When I complained that it didn't appear anything had been done, I was first told "my man was out there for hours." The next day they admitted nothing had been done. The manager even admitted I had "been jerked around." This after I called for them to assess a leak, as per my insurance company. They lied to me for over a week and a half - time I could have used getting someone qualified and deserving of business to do the work. Stay away! read more

Many problems: we signed the contract so we could be put on the schedule. Was told that it would be about a month and they would call me to confirm. Never heard from them in a month. Called to check where we were on the schedule. They didn't have us listed and they "lost" our paperwork. Finally got scheduled. They did an ugly job doing the roof. There's ugly metal pieces showing on the house that were not there before. The gutters didn't get installed until 5 weeks later!! The gutters are crimped funny on the ends and look like they will leak. Very sloppy. My roof is less than 1.5 months old and it is leaking already in this rain we are having!!!!! I'm so mad!!! Update: Modern Method came out one day after being called to fix the roof leak. My neighbor admitted to borrowing my ladder from the side of the house. Nothing was taken. read more

I've had them roof for me more than once. They have always excelled in their total service. When the other roofer(s) tried to sell me a new roof this company told me truly how long the roof is good for. They were honest and I really appreciate them not trying to make an easy buck off of me. In other words trying to sell me more than what I need. read more

Grateful to the team at Modern Method Roofing! During this last batch of rain and wind, one of our downspouts detached, leaving water to pool quickly in front of our house. We called the team at Modern Method Roofing, they took our information and told us they would get someone out as soon as possible. To our surprise, and even though the weather was terrible and I am sure they were very busy, they came out within the hour to fix our problem and help however they could. Excellent customer service and a job well done! Hands down one of the best companies we have worked with. read more

Preferred not to give any stars, but Yelp requires reviewers give one! Roofing materials ie shingles were NOT installed according to manufacturers specifications, so several have fallen off or are on the verge of falling off; the manufacturer was never recorded (guessed who manufacturer was based off a picture of shingles); contract containing warranty was not kept or produced; and the work was never inspected nor permitted according to building codes and/or laws! To make matters worse, this business refused to correct their mistakes because this business claims the CSLB and City Building/Permit Dept. statute of limitations has run, so this business claims that they can't get into trouble for doing nothing to correct their mistakes! Oh and FYI, the CSLB lists the owner, Bret Hummer, as the only licensed contractor, but he's retired! And the current CEO/PRES, Bret's son Sean, isn't licensed! read more

Pricing was fair, work was fast and excellent, questions were answered clearly. Our job turned out to be smaller than we expected because there were things that didn't need doing, which Modern Method told us. And they still did the job cheerfully. read more

I will update this review as the project continues, but I have to say, these reviews stump me. Everybody I know in Napa uses Modern. They are booked all the way out to seven months from now. Meaning, if you need a roof, you need to book a bid now, during the dead of winter, and the work will be performed next Summer. That's how popular and well liked they are. So I'd say--unless I update this review, because our project isn't completed yet, but I do intend to use them because of other work as well as raves from my fellow contractor friends--beware reviews of a local company like Modern on Yelp, because in a small tight communicate like Napa, they may not be all the accurate. Yelp can be way way off sometimes. It's just a fact. Like, sometimes they don't post my reviews because they don't think I'm real. But I am real, and I sure do depend on Yelp most of the time; it's turned me on to some great restaurants, resorts, and contractors. read more

They did our inspection, which was fine. However, once I wanted to have them do the work I could get ahold of them. It was a smaller job which I get isn't sought after with all of the fire rebuilds, but after a half dozen emails I would have at least appreciated a response even if it was to say they didn't have time. read more

I've used Modern Method Roofing a number of times in the past few years and have to say they have reliably provided good quality service at a fair price. The one time I had some questions and concerns the office staff (thank you Cynthia) communicated these to Sean who addressed them fully and professionally. Simply put, they are a bunch of decent hardworking people who actually care about the quality of their work and service. read more

I was referred to Modern Method by a friend of mine. Bruce came right out to do a complimentary estimate and we decided to use them after getting a few other estimates... Then I looked at their yelp reviews I got a little nervous... I called and spoke to Bruce and he reassured me that they would start the job and finish on time and if i needed anything to give him a call or a text every step of the way. Modern Method started the project early then anticipated, did a great job on the roof and gutters (they actually build the gutters on sight) and successfully completed the job on time. I would highly recommend them! read more

Hard to say something better than "The Best In Town". Few things are more important to a building than a good roof and the water proofing it provides. Building failures almost always point back to water damage and the solution is a meticulous roof install. Modern Method is not always the cheapest and their success sometimes means a bit of a wait but their craftsmanship is worth every penny. This is not a place to cut corners in the budget. Chosing Modern Method means no headaches for a quote, no headaches during the install, and no headaches for the life of the roof. That's an easy choice! read more

After waiting weeks for a start date to replace the roof gutters on my house. MMR just called at 8:30 am on the day of the job to say they didn't have a truck. They said we would need to reschedule but they couldn't confirm at new date yet. Plus they had the nerve to try and remove a work item, the back gutters, from the estimate. So go figure poor customer service, missing equipment and trying to get out of agreed work. read more

We noticed that we had rusty gutters that were about to collapse when we moved to our new home. Modern Method came out and gave us an estimate based on many different options. They evaluated the roof and said that it's fine and that we probably won't need a new roof for quite a few years. They removed the old gutters and put on new gutters and guards. 2 years later and they still work great! No complaints at all about the end product, the service, or the time between contract and repairs. I'm really surprised by the negative reviews. read more

New flat roof did not include proper angles to drain properly. I explained not draining properly is a little like coding financial software without decimal points. Despite 10 year warranty it took over 3 years to have someone come out and make modifications. A year later I still had an issue (and warranty) but it "only" took 6 months to have it sort of resolved. Roof still puddles in multiple places but my high blood pressure demands I prepare for yet another roofing job. Modern Method won't be called. read more

Review update: after initial challenges with communication, our roof and solar turned out great, except for some damage to our ceiling.

Find anybody else but Modern Method Roofing..way too expensive...condescending and 1 step away from being crooked. Can I give them minus stars???? read more

Modern Method is a horrible company. I used them to do some work on my house. I had a scheduled appointment, but the person never showed up. When I called to find out why the person wasn't there, they couldn't care less that they missed the appointment and showed no regard for me as a customer. When they finally did show up (many hours late) they quoted an outrageous price for replacing my roof. They did do minor work on my roof and charged too much for it. I found out a month later during a rainstorm that the repairs they did were not done correctly. WHATEVER YOU DO, DO NOT USE THIS SHOODY, OVERPRICED COMPANY. YOU WOULD BE BETTER OFF USING CHEWING GUM AND CRAZY GLUE TO REPAIR YOUR ROOF THAN TO HIRE THEM TO OVERCHARGE FOR INCORRECTLY DONE REPAIRS. IF THERE WAS A WAY TO GIVE THEM NEGATIVE STARS, I WOULD DO SO. read more

Purchased a property with a quote on roof repair from Modern Method. After trying to get in contact with them for weeks (leaving voicemails, calling several times), I've given up and will look elsewhere. Two stars for level of professionalism. read more

We had Modern Method replace the roof on two of our buildings 7 years ago - one rock and tar and the other dimensional shingles. The rock and tar roof has leaked every year since it was installed - often at the same place. Now that it's leaking agian I felt I had to write this review. When the work was first completed, we were billed for additonal work that was supposed to be included in the original bid. It was a three-year battle to resolve this. read more

Called for an estimate on roof repairs. Bruce came out quickly, seemed to give a very knowledgeable assessment of the repairs and said he would get back with the estimate the following week. This was prior to the earthquake by the way. Waited about a month for the estimate, emailed Bruce asking for the estimate. Waited several weeks more, no estimate. So I called Bruce and he said he would get the estimate out right away. It is at least three weeks later and I am still waiting. And yes, I did get the work done by another local company, estimate and work done within three DAYS. Then I looked on yelp and saw similar problems. read more

I used Modern Method to install new gutters and downspouts on my home, as well as do some minor roof maintenance. Bruce came out right away for an estimate and walked me through the products they had to offer. He was very thorough and professional, as was his extremely detailed job proposal, which was emailed to me on the next business day. I had a few follow-up questions which he addressed immediately, and he also helped me with color selection. All of these things made me feel confident that I was selecting the right company for the job. A few days later, Pepe and crew installed the beautiful gutters and downspouts. I had a few noise issues with my old downspouts so he addressed my concerns with custom pieces when he installed the new equipment. The crew was very professional, courteous, arrived on time as promised, and hauled away all of the old debris without leaving any mess behind. Not only am I very pleased with their work and felt that I paid a fair price for their expertise, but they backed their work with a long warranty. I would absolutely recommend Modern Method for both their work and professionalism and am happy to refer their services. read more

I had Modern Method Roofing repair dry rot, re-nail the roof, replace all the shingles on my roof and install new gutters. All jobs where done with excellent craftsmanship and in timely manner. The crews were very hard working, professional and pleasant to have around. They all showed up when they said they would. Bruce took the time to respond to my questions carefully and addressed my ventilation concerns like no other contractors. His job proposal was thorough and they have one of the longest warranties in the business. Their price was slightly cheaper than other contractors with similar qualifications. Modern Method was recommended by a friend and I am extremely happy to have hired them. I would recommend them to a friend. read more

Modern Method Roofing had bad service and they do not complete a job. I had contacted the owner, Bruce, multiple time to give him a chance to finish the job. I even sent him the copy of the final inspection of my roof. They still have not finish the job according to the city inspector. I'm very disappointed with this company. read more

I live in Oakmont in Santa Rosa. Modern Method replaced an old, ponding flat roof with a layer of fiberboard (for positive drainage), and a white Thermoplastic Polyolefin (TPO) membrane. The membrane was heat welded at seams and mechanically fastened to a fire rated base sheet, I believe. The roof qualifies as a "cool roof" under Title 24, and has kept the interior cooler this summer. I think they are a very professional roofing company and I get no reimbursement for this review. read more

5 star for the installer and zero for the estimator!!! Modern Method Roofing came out to quote the requested patch work on the roof from the fallen chimney during the Napa earthquake. He stood in the drive way, looked up at the hole in the roof and provided the range of cost for the work. I was confused how any professional could quote without looking closely at the scope of work. I also confirmed with him removal of the chimney. I called him the next day and stated if he could provide the low end of his range and remove the chimney we could move forward on the fix and he agreed. Two days later, he emailed me that it would have to be on the high end of his initial quote. At this point, I should have called another company but I reluctantly agreed. The installer was great...unfortunately this was the ONLY positive!! After the work was completed, I waited a day but still no pick up of the chimney. I then emailed for a timing update on the removal and he replied with that would be an additional cost. Total disappointment !!!!! Too many other roofing companies out there to consider MM read more

Avoid them. Their customer service is lightening fast as they secure your contract and take your deposit. Then they disappear. After two months of no response to our phone calls and emails about our pending job they finally responded that they have been too busy. They were not too busy to take our deposit just too busy to respond to a call or answer an email. When we finally were able to get a response there was no offer to begin work or to correct the situation. There are many roofers with good reputations and reasonable business practices. This is not one of them. read more

We're stunned at the other reviews. Perhaps they were posted by a competitor attempting to tarnish Modern Method's sterling reputation here in Napa. Modern Method did all the roofing, deck and retaining wall waterproofing, and perimeter drainage wrapping on our new (7,000 sq. ft.) home 6 years ago. We never had any contact that was less than professional, with any employee from the owner to the installation crew to the office staff. As for follow-up work, they diligently sleuthed out after-rainstorm dripping sounds from our downspouts and corrected the noises by installing plastic chains. Also, a small leak developed after a couple years and they were out the day after we mentioned it and repaired the nail protrusion promptly at no charge. They have recently done subsequent work for two neighbors, replacing a roof and repairing copper gutters and a downspout. We know that our neighbors' experiences were positive and we would all wholeheartedly recommend Modern Method Roofing. read more

I would not use this company again. I should have known better after they missed the initial appointment without so much as a phone call.They sent a much smaller crew than promised and when I tried to follow up on the time sensitive job, my phone calls went un-returned until the end of the job. When I was finally contacted I found them to be argumentative, condescending and personally insulting. Time will tell if the work was done professionally but I would not recommend them to anyone. read more

I am updating this review. The company has rectified the situation. The person that replaced the rotten wood was courteous and did a great job. I have updated to a 3 star since it took several calls, messages, bad review and time to get a response. read more

We asked them to fix four separate leaks on our relatively newer roof. Their estimator promised us the sun and the moon. They charged us $4000 and never did fix them. They returned several times to no avail, and wasted our time to be there. The communication is very poor within this staff. On their third time out, they sent their gutter installers who didnt speak english. On the fourth time out, they charged us for the work that we had already paid for but they never fixed! Dont waste your time with these guys...sincerely, still have leaky roof! read more

Amazing team effort to diagnose and repair a complex leak on an original 1939 tile roof. I now have a beautiful roof and dry attic. Gifted, reliable, trustworthy. read more

Not quite sure what all these folks are talking about. Just had a great experience with Modern Method. We are in the middle of huge winter storms and I got a leak in the middle of my kitchen. Saw one of the company trucks on the same day the leak began and stopped him on the street. He was at my house by 5pm the next day and on the roof in the middle of the rainstorm. I work in medical services and feel the service they have provided me was top notch. Will be recommending them to my neighbor who is having similar issues! read more