Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

I recently met with Katie Mandell, a property manager with Maple Leaf, to view a townhome in…read moreSeattle. She was responsive and accommodating while scheduling the viewing. When we toured the unit, she was very knowledgeable about the property and its history, and answered all my questions regarding the rental terms and application process. Katie was extremely kind, personable, and professional, and gave me the strong sense that she and the company she represents are trustworthy and sincere. The townhome was great, but unfortunately, another applicant applied for the unit the night before we met, so the timing didn't work out. After we toured the property, Katie was kind enough to show me another home nearby, and went above and beyond, by searching for other properties in the area managed by Maple Leaf. I decided to not move at this time, but am grateful for all of Katie's help and hope to work with her and Maple Leaf Property Management in the future.

We hired MLPM to rent our house. Per the contract they found a tenant and made occasional visits to…read morecheck on the property. After six months the tenant stopped paying. I was advised by my property manager, Colleen Gasca, that we should give the tenant time because she had faith in her character based on their prior interactions. Tenant went on to miss 4-5 payments and we had to file eviction paperwork. On move out day a complete stranger was found to be living in our house all along. very stressful and costly experience. We were never compensated or refunded $22,000 in costs, damage and otherwise. MLPM failed in every way- finding a good tenant, checking on our house, and compensating us for the costs of these failures. It's taken me a couple years to finally post this because it's now clear they are never going to resolve this and it makes me frustrated every time I think about it.

Best landlord in Tacoma Hands down! They have reasonable…read more prices for what you get and you get alot! They do have a good choice of apt building to pick from with different price points. They fix things Asap. Also one of best areas to live in Tacoma. great buildings and tenets. people are vary polite who live here and are not rude or loud . Also getting the apt was vary fast and stress free!

I had heard so many horror stories about landlords in apartments that when we decided to sell our…read morehouse and rent for a couple years until the market stabilized, I was not looking forward to the renting commitment. We came across many funky owners/managers who had scary leases, huge deposits and "cleaning fees"... Very simple, clear and concise lease. They even include that you MAY pound nails into the walls and leave the nail holes, as it's "normal" wear and tear. Other places we looked at say you have to do the patching/painting should you decide to hang up paintings, etc. or that you could NOT do so. Who wants to live with bare walls?? They are pet friendly, with all buildings allowing cats. The historic Lewis and Clark buildings allow dogs and cats. (very gorgeous buildings, by the way) The only fee associated with having pets is $100 for flea treatment of the place when you move out. My cat's flea free, but I was glad to know that there wouldn't be any flea eggs left behind from the previous tenant, so we're glad they use the precaution. Choice of lease terms; 6 months or one year. Once you satisfy the lease, you continue renting on a month-to-month basis which gives the flexibility and freedom to move any month thereafter. They have many cool historic properties and should you decide to move into another one of their buildings, you are released from your current lease then just sign a new one for the new place. T They are professional, friendly, helpful, prompt to make repairs, courteous and always notify you in advance if they need to access your unit. One Sunday, we noticed we weren't getting hot water, called them and they put a call out to one of their maintenance guys who was off duty, and he came within an hour of our call. Legally, they would have had 24 hours to repair it, but were we ever thankful to not have to forgo a shower for a day :-) They said they have a policy to always answer the phone, day or night, or return your call right away. They are way too nice. They do NOT rent to druggies/felons which is a major plus!!! And I should mention that each of their properties are in a great neighborhood (Stadium District/North Tacoma, all on Yakima Ave or within one block of Yakima), all within about 6 blocks of each other. Oh, and NO nasty old carpeting, in any of their buildings. Either old hardwoods or "wood-like" linoleum. They have many cute, historic buildings to choose from, though not many vacancies very often...(wonder why??:-) Check them out. http://www.williamsproperties.com/ I can't believe I'm the first one to review these guys! But I can see why they have no complaints out here

I should have read the reviews…read more The property showed as available but no less than 15 minutes after I submitted my application. I get an email stating that it had been rented out already. Seems pretty fishy to me. I'm not worried about the $50 application fee but it's more so the integrity. If I could give them zero stars as an option. I would.

Keyrenters redefines what a rental company is. It feels like renting from a friend, they go miles…read moreabove and beyond for their residents. Recently our oven went super nova on us so I reached out to Ivory. I just mentioned we relied on the stove for cleaning medical equipment - she not only stayed on top of the repair following up and making sure everything was fixed- she got us a loaner to clean my baby's medical equipment in the mean time. Ivory is just amazing, she always gets things taken care of, and she is just great. Jeanette is an absolutely wonderful property manager, we had a few little bumps moving in, she was right there helping us resolve every issue we had. She is always willing to help point us in the right direction and get anything resolved! We had an issue with our water - Jeanette and Luis had it resolved within an hour of us reaching out.

Kassie has been my go for help with taking care of our rental property. She has replied to all my…read morequestions in an appropriate timely manner. She has been very friendly and hardworking. Informs me if there are any needed work or issues that our tenant has and helps solve them right away. I am very fortunate to be dealing with a very professional management. Venus R.

FME has done an amazing job for me over the last 15 years plus of managing my property. I had one…read moreissue with them in the past, but they immediately corrected it and I appreciate it very much.

I am confused... Who does what? When my sister and I…read moresigned up here for our Tacoma Wa. Apt. they enacted every possible way to get money from you without any refund (even if you should it was clearly not going to happen), but we knew that going in, which was a red flag of how they ran their business. We did a walkthrough on the second floor of an Apt. that was a 2 B/2B that may be set up different from the one we paid down on the first floor, but 2 bed and 2 bath nonetheless. Very clearly the first floor was the only option since we are in our mid 60s, I have had serious injuries plus my dog will be 10 in August. We were not granted a walkthrough of any kind for the apt, but were escorted to the example apt. three times to get measurements, so had no idea of it being just a bath and a half here. Trucks were waiting outside to unload, and I was on my way from Ca. It was suggested that we could just wait for the one we had been told we were already waiting for. "No we couldn't... Past housing was now gone, trucks and people rented, cable man coming, and I was far from home. So after the office talked to "corporate" it was determined that we would get a better rate, except I was already informed of that very number previous to the unveiling, so their making up for this blunder was worthless. The "new appliances" we were promised are old, loud and undersized. The fridge has weird sounds sounds like it is on its last breath, the very old and ridiculously small stackable washer and dryer are too small for even one person living there, and nothing at all resembling the set we were shown, though there is space for larger stackables, even though we were told there was not. The lent trap on the dryer may have never ever been emptied. It was beyond over flowing, even after maintenance came in to see why it took three hours to dry one load. My sister found the problem after they left it was far beyond the trap itself. Today in a nasty tone my sister was informed that the rent date for the 5th was for one month only and that they are surprised we even got in since we don't have twice the income of the rent. We both have fixed incomes and my sister works, so we do if you add the working income and far beyond that with the pension I will be receiving any day now. No it was not for just one month. I applied for permanent change and that was clarified in the ap and our conversation with management here at the time of Corporates agreeing to it. We asked specifically, so we would be sure. My fixed income can be up to the 5th day of the month before receiving it. For this reason I applied to their change of due date (the 3ed) to be "permanently" on the 5th. After some waiting for Corporate (whoever that is) we were told that was fine. We asked for paper proof from the office, but were told they have not received any yet, but we would be given it when they did. That was last month. So far nothing they tell us is true. Actually my bad... We did get on the first floor. The people above us were to get a first floor also, but after getting here fully loaded they found they too were misled and given the second floor instead of the first floor as asked for, with a two year old and a baby about to be born any minute, they were offered the chance to turn it down also. Imagine their joy, and then finding an overwhelming smell of mold in it. I have been in there and there is a problem, but no one seems to care at the office even with these small children at the time of my discovering it, and that was after a few weeks of their moving in. The keeping of the noise rules are nearly non-existent kids screaming outside at the top of their lungs for no reason, a pot party with a large lot of friends until 1 AM with adult sexual filth talk or should I say yelling also. This was their second party, but no reason to complain to the office, no one was there to call. Overhead siding on decks is hanging down in allot of places, and "I'm sorry" is an automatic mantra when talking to the office, but no changes seem to happen, though I have had them come rather soon to repair a few things and for the most part it was done. The list goes on, but my personal beef with this establishment are the outright lies, misinformation, followed with constant apologies, and the slanderous accusations that we could not afford to live here, and made it sound like we lied or forced someone to let us in. We both had high credit scores, to the point we got in here, bought new furniture and I bought a new car. We were honest with our income now and the income to come soon and more than forgiving with the first several misleading statements from this office. We now feel they are not happy with our/my truthful surmise of their inadequate running of this place, so are looking for a way to get us to move and still keep our money. This could be a good place with better managing. Congratulations to those who ducked the bullet.

I reside at one of their apartments. I picked this apartment complex especially because it is…read moresupposed to be a "smoke free" building..... yet I am having to put up with smelling smoke daily. I have complained several times to the office manager and nothings been done.

We've both bought and sold a house with MVP. Excellent service, communication, and knowledge. If…read moreyou need a realtor, go here.

MVP Realty has been the property manager for our Tumwater rental house for 5 years. We have been…read morevery happy with their service! The vendors recommended and used have been professional, efficient and reasonably priced. Matthew and company update us regarding any issues and he just checks in with us to see how he can help. We interviewed two property managers, and are very happy with our choice! We highly recommend MVP.

I viewed a home, and have emailed and called the number associated and got no responces. Phone…read morenumber rings once and goes to an automated message & no way to leave a message or speak to real person. Emails are still going unanswered. First time looking for a house and haven't got the best experiences from the leasers.

As an adult who has lived in rental properties my entire adult life, this property management…read morecompany is the least responsive I've ever had to work with. You better hope you don't need to place a work order to have something fixed, because only once has that worked out well for us. When we moved in, the agent who showed us the house took over 200 pics documenting everything, so we felt pretty good. We'd noticed the porch light didn't work, but we said it wasn't a priority and it was honestly months until we put in a work order for it. The glass part of the light fixture that goes over the bulb was cracked and broken, but with a google image search I was able to identify the fixture was a basic porch light from Home Depot, which is less than a mile from our home. We just didn't own a ladder at the time to replace it ourselves, so when the bulb went out we thought it'd be easier to put in a work order and have them replace the broken glass fixture and the bulb at the same time by a handy person who would also have a ladder. No, after a week someone came out and removed the broken light fixture, and replaced the bulb, but they never installed a new light fixture. On top of that, they followed up with an accusatory email to us asking us how WE broke it? It was always broken...we can't even reach the damn thing. Same kind of story with the stove. We noticed when baking the oven will flash an F2 code. We looked it up and it seems to be an issue with a temperature sensor. Given this is a gas stove, we're not sure how serious that could be. We put in a work order on 9/22/25 and still have yet to receive so much as an acknowledgment of the service request. They want us to sign a lease renewal and pay more money in rent. For what? The service from this company is abismal. They're not even pretending to care - they just want our money. For inspections, they just email it all to you with a deadline despite the fact that it's literally their job. So you get to go do your job all day and then come home and run around your house taking pics of every space and documenting everything for them so they continue to get paid for doing nothing. It's literally their job - not yours! This is the laziest property management I've ever known.