This is not a review regarding the U-Haul service they provide, this is just for the RV side of the…read morebusiness. I went by Brown's RV to look at a 2021 Bushwacker 17 Plus travel travel trailer (offered at just under $11k), I talk to the sale's person briefly to let him know that I was there to take a look at the trailer I called him about, he was friendly but short, probably because he was short handed. He pointed the trailer out and told me to help myself and to let him know if I have any questions. I found out later when looking at the trailer that a self tour is what they usually do at Brown's, probably because it is a small RV/U-Haul business. First, I took a look at the outside, the trailer was obviously sitting on the lot for a while because spiders webs had formed around the bottom part of the trailer, that didn't bother me too much. I notice that some of the trim was detaching from the trailer but that can be fixed. I went inside the trailer and was amazed with how rough around the edges it was for a 2021 model. # 1, this was a bunk bed model, the top bunk had been removed but I didn't mind that much because, in my opinion, they just get in the way when you have a small family like mine. I found some wall trim missing in 1 or 2 places. The seams in the corners of the shower/toilet area are separating from each other in places and I noticed that the toilet was not very clean (I found, what looked like fresh pee marks, around the rim), a matter of fact, the whole trailer needed a good cleaning on all the surfaces, I was surprised that it wasn't taken care of before I got there since the other models they had on the lot were clean (they've had this trailer for at least 2 months, so long enough to clean and maintain). I noticed that the light fixture buttons would all stick either in the on or off position (push button type), I had to tap on the lights to get the button(s) unstuck. I took a closer look at the kitchen, food particles were all over the counters and the walls surrounding the stove and sink as if someone has recently used it. I finally took a looked at the control panel to check to make sure it worked, I pushed the fresh water level button and it was showing about 1/2 full, that concerned me, why would there be fresh water in the tank of a travel trailer you are about to sell, I guess to show that the pump works? I pushed the grey tank which indicated that it was full, I checked the black tank, and that was full. That was the deal breaker for me, I am not about to clean out someone else's filth not even if they offered me a $5k discount for it. It seems, from the condition of the inside, that this trailer was most likely lived in full time (and possibly still is), not occasionally used for camping like any other travel trailer. From this experience, buyers beware, check everything no matter how long it takes before you put down your hard earned money.

From the owner: Sales of used travel trailers, 5th Wheels and other RV's, RV parts department, We rent Uhauls and…read morefill LPG tanks. Same location for 46 years.

We sold our rv to Alicia and the whole process was a breeze! We received a quote, dropped it off…read morefor inspection, and two days later picked up a check. Everyone we dealt with was so friendly and professional. Highly recommend.

I am warning anyone who is in the Market for an RV? DO NOT GO TO…read more CALIFORNIA RV SALES! I bought an Rv that had Rat poop. They said they had it fully cleaned. Within a couple weeks we started noticing Rat poop everywhere. I contact the owner. She was supposed to send someone out to have it looked at. They called and never showed up. This is Not ok. As my son and i have gotten sick. Went to hospital for sinus infections. The ducting on the trailer was all ate up full of Rat poop and pee.. when turning on heater. Headaches. And still no call from the owner. Bad Business all around. ​​

Hubs came off my boat trailer , they had it fixed in one day with a reasonable price. Very friendly…read moretoo so I went and bought them a pizza for giving such excellent service.

Have gotten about 4 guns through these guys and everytime they have been nice and helpful. They…read morereally put in the effort to make sure they are doing things right. I'd recommend to anyone.

We just bought our first RV from Mike L. with Santa Rosa RV and we could not be happier! Searching…read morefor your first RV can be daunting, so we went to every RV dealership from Vacaville to Gilroy in a quest to learn about the models and pricing. Most of the RV dealerships that we visited had untrained employees pushing the hard sell. Horrible!! We visited Santa Rosa RV in the beginning of our search and had a pleasant conversation with a salesman and learned a bit. After we decided on what make and model we wanted, we headed back to Santa Rosa RV and had the pleasure of working with Mike L. Mike made the experience fun, educational and streamlined! The pricing was great and the no pressure sales was noteworthy. Jordan, the gentleman who showed us how to use our new RV, was very thorough and patient. All around great experience, we highly recommend Santa Rosa RV!

This review is overdue. We have a 2020 Rockwood MiniLIte and developed several roof leaks. It…read morewas only 5 years old and out of warranty. We had received quotes of over $10,000 for a roof replacement from a couple other repair shops. We took it to Santa Rosa RV. It did take several months, but Sergio dealt directly with Forest River and the Roof Material company and showed that the roof material was prematurely disintegrating. The entire roof, including wood needed to be replaced. We received our trailer back with a new roof. They even detailed the outside. Forest River stood by their product and so did the roof material company. Thank you to Sergio and his crew for their attention to detail and their perseverance.

After spending many weekends searching for that perfect trailer with my wife and two year old we…read morefinally arrived here. It was so refreshing! We were tired of the Wal-Mart style RV lots with thousands of trailers. The big lots may have a ton of inventory but they don't care about their product. It's off the truck, on the lot, dirty, beat up and out the door. Larger facilities prioritize numbers rather than service. Downtown RV definitely care about their customers. Alicia was attentive and made sure our two year old was safe in and around the trailers. They carried two of our top contenders (Keystone and Forest River). We ended up with the Forest River 248BHLE which was extremely hard to find in NorCal over the two months we were looking. The unit was clean when we saw it and clean for our final walk through. They were accommodating with payment and paperwork as we live 1.5 hours away. They even let me take my time installing my own weight distribution hitch in their lot on a Saturday because the mechanic works M-F. They offered power cords, any tools I was missing, plenty of water and lots of patience! Alicia and Laura are awesome. We loved the whole experience. They weren't pushy, answered questions and text messages (I had quite a few of them too). I've yet to use the service department since it's a new trailer but I will not be worried as they only service trailers they sell. I always have the option to take it somewhere else but won't. This tells me they won't be swamped with service requests which puts pressure on mechanics to crank units out. Hidden bonus. I highly recommend visiting this family owned business. Top notch!!!

What an asshat. Called to ask about rv/camper parts since its an RV sales place with no website so…read moredoesnt say what they sale entirely. Guy cut me off mid sentence to say "i dont sell them" before i said what I was looking for then hung up. Skip this place and check Santa Rosa RV or Campway where if they don't have what you're looking for they're at the very least helpful.

Manya is the best! Very helpful and made the process easy and fun. Very good rates and they deliver.read more

Love Redwood Empire RVS! Never going back to a major dealership again where they nickel and dime…read moreyou for everything!!!! Saw the trailer we wanted at Camping World for 6K more and they came down to match price however our past purchase with them was so bad I made the 2 hr drive to Ukiah to purchase from Redwood Empire! We will always be back for our future upgrades etc. They are a diamond in the rough! Thank you!

Bought our first trailer from here. Buying experience was great, Sheena was very helpful,…read moreknowledgeable, and when she didn't have an answer she was honest about it, sought out the information and followed through with excellent communication. I don't plan on buying another trailer for many years, but I will come back here when I do and I would recommend everyone else do the same.

I have been looking for over 3 years to find the perfect Intech Luna and found it at Nohrs in Napa…read more Sheena was kind, professional, knowledgeable and determined to make this happen for me. Unfortunately in my research I found out that I cannot take my pups on the trails for most of the local places I wanted to go in Mendocino county. I had to walk away from the perfect teardrop but look no further if you want fair and honest experience in purchasing your next rv. Sheena is top notch and will do everything in her power to make your dreams come true

The owner is extremely rude and aggressive. Totally unprofessional. Got misinformation, lied to…read moreand ignored when followed up. Charged $900 for a 20 minute walk through ontop of purchase price( this made up fee supposedly including cleaning , which didn't happen) AVOID!

I was searching for a trailer that was a fair price and came across Northcoast RV. Alicia was…read moreincredible and helped me get a great deal on a trailer. She was very informative and patient, always making sure that I needed any assistance and gave me great reccomendations for any repairman and drivers. Ryan did the walk through with me and made sure I didnt leave the lot until all aspects of the trailer were shown. I had no issues whatsoever. Would do business with them again!

Have to say my wife was wright on this one ! She chose Sonoma RV to purchase our first trailer and…read moreas everyone else has mentioned, Ryan & Nathan are a dynamic duo when it comes to A++ customer service. Almost 2 years later and Ryan and his team are still right there for anything we need.These guys ROCK HIGHLY RECOMMEND SONOMA RV !!!

We purchased our travel trailer from Ryan in 2023. He has been responsive & a A++ business owner…read moresince then with any questions. Easy to make a purchase but having a reputable small business owner here for you after 2 years tells a story of impeccable customer service. We highly recommend Sonoma RV.