Brought a sorority bag that had vinyl straps which were on their last leg. Love the bag because…read moreit's a set that has two matching luggage's, so I needed to have new straps. Ramon's was the second place I tried and both gave me comparable estimates for new leather straps - $65! That's actually more than the bag costed, but since it's a set, I decided to suck up the cost and have it done. Ramon's has good customer service, they gave me a reasonable date for when the work would be completed and they did a good job with the straps. I didn't care for having to pay in cash vs. being able to use my credit card - but aside from that, I'd say overall it was good.

I was looking to get two pairs of Louboutin shoes fixed that my 1 year old dog chewed over 6 years…read moreago. ( My fault for leaving them on the floor ) Anyway I finally thought it was time to look into places that could fix them. I looked on yelp and found this business, gave them a call and brought them in that day. The owner did such an incredible job at fixing the shoes. I wish I could have taken before pictures, but I did take after ones. I am so beyond happy, he also got them done in a very reasonable time. Thanks so much for fixing my shoes. Would 100% recommend this for any leather needs. To give you an idea the heels were completely chewed. Now they look brand new. So happy. Thank you again.

A real pro, Quality of service 5 star , completed on time. reasonable prices with a smile.read more

Prices were fair, the work was well done. I'm very pleased and will be back next time I need my…read moreshoes repaired.

I was looking for a cleaners in the south suburbs, and this one came up. I got a coat and two…read moredressed dry cleaned and alterations on 4 items. I paid $68 for the dry cleaning and over $80 for the alterations. I think the work was done nicely. I will say I thought the waist alterations would be different. They folded the cloth in and sewed it together. I thought they would be taking cloth out, but I have never had alterations done, so this was an assumption on my end. The work was done when they told me it would be, so I would recommend this place.

Excellent work very friendly and reasonable God quality …read more Professional work for alterations also has a shoe repair ******

Great work... Alterations turnaround time exceeded my expectations. Thanks for always providing…read morestellar service.

I have been using Joy Cleaners for well over 15 years. The team is kind, courteous and…read moreprofessional. They provide great service and take good care of their customers.

BEWARE! I had an awful experience at Best Cleaners and want to warn anyone considering bringing…read moretheir luxury items here--DON'T. I brought in a large order including three handbags and a pair of suede Birkenstock slides. Among them was my Louis Vuitton purse with vachetta leather. I was initially told that my items would take extra time because they were being "outsourced to a leather professional." I patiently waited two weeks to pick up my items, trusting they were in the hands of someone knowledgeable. Big mistake. When I got my items back, I was absolutely horrified. My Louis Vuitton was completely ruined--its vachetta leather was darkened, burnt-looking, and destroyed. My Birkenstocks were also discolored beyond repair. When I reached out to discuss the damage, I was met with a dismissive, cold, and unapologetic response from the owner. She took zero responsibility and instead blamed the "age" of my items--as if high-quality materials suddenly burn and discolor on their own! What's even worse is that their response completely contradicts what I was originally told. If my items were truly sent to a professional, why does the owner's response sound like Best Cleaners handled them directly? Were they lying from the start? To add to the horrible customer service, the owner never called me back despite my multiple attempts to get answers. I had to continuously reach out to her, only to be met with a rude, unprofessional attitude. And if you think this was a one-time bad experience, look at their other 1-star reviews. This isn't the first time they've ruined someone's items. Pay close attention to how the owner responds to bad reviews. They act sweet and professional at first, but the moment there's an issue, their attitude flips. Instead of taking accountability, they become hostile and defensive. DO NOT trust Best Cleaners with your high-quality items. They lack the knowledge to properly clean luxury goods and will refuse to take responsibility for any damage they cause. Save yourself the frustration and go somewhere that actually knows what they're doing. Please refer to the attached photos !

My very first and last time in this establishment was horrible. When I walked in, the young man…read morerolled his eyes and walked away from the counter. I stood there for maybe 5 min and he came back. Not, can I help you or good Afternoon. He said, what. That was my que to leave. As I walked out he made a smart comment, fuck you then. I wanted to say something, but my mind said keep walking. Would never do business with customer service like that.​

I have used Value cleaners for quite some time. They have always done an excellent job. Recently…read moreI took in an expensive dress to be cleaned. I had it cleaned there once before with no issues, it came back great. This time however, the dress was completely ruined. Needless to say I was very upset, as well as the girl at the counter who said she would notify the owner of the situation immediately. The owner, Vernetta Jones called me back right away. She was apologetic, and it was obvious she felt terrible about what had happened. She took full responsibility for the mistake and offered a reimbursement for the dress without hesitation. It was a 200.00 dress. She turned it in as a claim, and the amount offered for reimbursement was less than the cost of the dress, due to the fact her insurance company figures in depreciation. Vernetta instead wrote me a personal check for the full amount of the dress. This is why I am giving Value Cleaners a five star rating. Although it is very upsetting when something important to you gets ruined, everyone makes mistakes. What matters is how the business owner handles the situation when these things happen. In this day in age there are few businesses to actually stand behind their services, and care about customer satisfaction. You really don't know how good a business is until a mistake does occur. I choose to support businesses whose owners are honest and have the integrity to rectify a situation that puts the customer first. I will continue to use Value Cleaners, and highly recommend them because Vernetta Jones is one of those people.

Dropped off a pair of pants 8/18/17. They demand prepayment, so I paid in full. They were promised…read moreback by 8/21/17. Went to get them once a week for the next 4 weeks & every excuse was given to me......"my driver forgot them, it's a holiday week, we just don't know where they are, what to you expect us to do?" Each time I went in to pick up the pants, the place was empty. I would have to yell or make lots of noise through the place so that the employee "zoraida" the female employee (glasses & multicolored long hair) Could come in off the back stoop where she smokes. The place is dirty, moldy looking and smells like smoke. The owner Vernetta Jones ignored my calls for assistance regarding the matter until I mentioned the pd & BBB in my message. She finally admitted that she lost the pants & said she would write a refund check. Promised the check would " be there this morning". Went to pick up check this morning and "zoraida" said she had no idea what I was talking about. She called the owner, Vernetta Jones, who then began to yell & scream profanity at the employeee, (I could hear her through the phone). The owner then hung up on zoraida(employee). At that point the employee stated that there was nothing she could do and stated that she had a lot of things to do and for me to leave! Don't go! Save yourself the time, money and trouble.

Drove 1 1/2 hours because of good reviews shoes were not ready both times…read more Owner says call next time. Took shoes somewhere else. May do great work but call before you try to pick up. I won't be back.

Great prices, good shoe repair. Great customer service. Nice turn around time. You can buy purses,…read moreshoes, boots, bags and leather coats at a good price also. I've been using this shop for 12 years.

Pappy's Alterations, located inside of River Oaks Mall, is a gem. I researched many tailors before…read morelanding on this one for my alteration request. I brought in a costume dress/overcoat that needed to be taken in, shortened and have straps added to hold up the mask area. That sounds like a tall order, right? It was and this business delivered. After the first alteration, I needed it taken in more. They did and I am happy with the result. I think the price asked was a little high, but still fair for all I asked to be done. The staff were all so nice and accommodating to my requests. I highly recommended this local jewel!

Great alterations for anything, a little pricey but worth it. The turn around time is fantastic…read more just let them know. Just hate they closed on Sundays. ​